I pre-ordered my iTrip from Griffen back in early July and after much delay I was informed that they were still not going to be released but that they are going to release a release date in Oct and once shipped will take at least a few weeks to get. I emailed Griffen and told them in a professional manner that I was disappointed and received this email:
Sorry you are so upset about our release of the iTrip. It is only a $35 silly little transmitter. I wouldn't let is ruin your life. We still have no release date. There are far too many variables in getting this product out other then just a simple "reach into a bucket an pull one out" type of thing. I would feel a lot better knowing that you are not stressed about the
release date of this thing. I cannot change the release date for you in any way what so ever. Perhaps a good way to alleviate the stress would be to suggest that perhaps you just cancel your order so that you will not be under so much pressure. None of us here knows for sure when it will be released. You can talk to our CEO (Jeff Pack) or to our operations manager (Van Thompson) and I am sure that they will be glad to give you a wonderful answer. They may even give you the same answer but I doubt it. All I know for sure is that no answer will be worth the effort of breath until we actually start shipping the product. There is no reason that I or anyone else can give you. There is no explanation. You will just have to accept it as a reality. It will ship once it becomes available. The absolute best that I can do for you is to pull your order and put on top of a smaller list of about 2000 people instead of the big list of 20,000 people who are waiting for the product to be released. We have orders going back as far as January 9th. I kid you not. We will start shipping in the sequence that the orders were placed. You are no where near the front of the list. Since you have taken the time to write us about this several times I will honor your request for additional information by this reply. You can always call our upper management for one of their responses if you like. In the end, you will still not get it until we start shipping it. Our number here is 615-399-7000 9-6 central M-F. For a particularly charismatic response to this issue you can try talking to our marketing rep. His name is Andrew Green. He will give you the best spin and I'm sure that he will bend over backwards to give you best service possible. But again. We have none to ship
yet so it is really a moot point. Once we get the product in stock then we plan on being able to ship them all out within several weeks. I hope this helps you with your disappointment and delay issues. Life is way to short to stress over such a silly thing like the iTrip. Give the upper management a call and perhaps they can soothe the pain.
Best regards (identity protected)
This is the definitely the worst customer service I have ever received! It's totally unbelievable! This guy really took his time to cut me down. I guess I don't need to get into though because his words really speak for themself. Since he was so rude and mentions upper management I like to this he just really hates his job and is taking it out on me hoping to get fired otherwise Grifffen must not really give a rats ass about their customers. Any similar experiences? I doubt I'm alone..
Sorry you are so upset about our release of the iTrip. It is only a $35 silly little transmitter. I wouldn't let is ruin your life. We still have no release date. There are far too many variables in getting this product out other then just a simple "reach into a bucket an pull one out" type of thing. I would feel a lot better knowing that you are not stressed about the
release date of this thing. I cannot change the release date for you in any way what so ever. Perhaps a good way to alleviate the stress would be to suggest that perhaps you just cancel your order so that you will not be under so much pressure. None of us here knows for sure when it will be released. You can talk to our CEO (Jeff Pack) or to our operations manager (Van Thompson) and I am sure that they will be glad to give you a wonderful answer. They may even give you the same answer but I doubt it. All I know for sure is that no answer will be worth the effort of breath until we actually start shipping the product. There is no reason that I or anyone else can give you. There is no explanation. You will just have to accept it as a reality. It will ship once it becomes available. The absolute best that I can do for you is to pull your order and put on top of a smaller list of about 2000 people instead of the big list of 20,000 people who are waiting for the product to be released. We have orders going back as far as January 9th. I kid you not. We will start shipping in the sequence that the orders were placed. You are no where near the front of the list. Since you have taken the time to write us about this several times I will honor your request for additional information by this reply. You can always call our upper management for one of their responses if you like. In the end, you will still not get it until we start shipping it. Our number here is 615-399-7000 9-6 central M-F. For a particularly charismatic response to this issue you can try talking to our marketing rep. His name is Andrew Green. He will give you the best spin and I'm sure that he will bend over backwards to give you best service possible. But again. We have none to ship
yet so it is really a moot point. Once we get the product in stock then we plan on being able to ship them all out within several weeks. I hope this helps you with your disappointment and delay issues. Life is way to short to stress over such a silly thing like the iTrip. Give the upper management a call and perhaps they can soothe the pain.
Best regards (identity protected)
This is the definitely the worst customer service I have ever received! It's totally unbelievable! This guy really took his time to cut me down. I guess I don't need to get into though because his words really speak for themself. Since he was so rude and mentions upper management I like to this he just really hates his job and is taking it out on me hoping to get fired otherwise Grifffen must not really give a rats ass about their customers. Any similar experiences? I doubt I'm alone..
