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MacBytes
Dec 13, 2007, 04:23 PM
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Category: Apple Hardware
Link: Top 10 reasons IT wonít support the iPhone (http://www.macbytes.com/link.php?sid=20071213172338)
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Posted on MacBytes.com (http://www.macbytes.com)
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Drumjim85
Dec 13, 2007, 04:27 PM
k, most of those are true... but:

-Comes with a premium price tag.
-Is only the first generation.
-Lacks a removable battery, so when the battery kicks it, so does the device.

are hardly reasons for IT to support the iphone ... they just needed filler in the article ....

walnuts
Dec 13, 2007, 05:06 PM
Lacks a hard keypad that provides feedback, which isn’t ideal for rapid and accurate input. … Many respected journalists have come to the conclusion that ultimately the keyboard “is a nonissue,”
but only after five days of use. In speaking with enterprise-class mobile device users on a daily basis, the vast majority have found that they need some form of tactile feedback from their QWERTY or numeric keyboards. …

How is that a reason for IT people not to support a phone? I disagree. It is a personal decision. I happen to like the touch keyboard. Also, even amongst phones with tactile keyboards, each person prefers a particular kind- its stopped IT people from supporting a phone.

macFanDave
Dec 13, 2007, 05:27 PM
Laziness

IT people live off inertia. Change is an existential threat to them, so they could care less about the effect of change to the whole enterprise, they are fanatically obsessed with the effect of change on themselves.

Darkroom
Dec 13, 2007, 05:31 PM
k, most of those are true... but:

-Comes with a premium price tag.
-Is only the first generation.
-Lacks a removable battery, so when the battery kicks it, so does the device.

are hardly reasons for IT to support the iphone ... they just needed filler in the article ....

you forgot their ultra lame Reason #5: Lacks a hard keypad that provides feedback, which isn’t ideal for rapid and accurate input.

this article is embarrassing... seems like their hiring any journalist/editor over at CNN/Fortune...

Fafafoooey
Dec 13, 2007, 05:39 PM
The most uneducated article ever written with concern to IT and technology. IT more than likely will not support the IPhone is that most companies already use either Blackberries or Exchange via Windows Mobile devices. Not because of the battery or the type of keyboard.

montex
Dec 13, 2007, 06:30 PM
They left off the typical IT department's irrational fear/hatred of all things Apple. Had any other company invented the iPhone, I'm sure IT types would be falling over each other to support it.

pjarvi
Dec 13, 2007, 07:07 PM
The primary issue (at least where I work) would be the need to open ports and support smtp, etc... Our Network Admin is very anal about opening any ports. It's all "push only" around here. No FTP, no IM, nothing except port 80, and whatever https uses.

There's also an extraordinary fear of anything new. We still don't support wireless networks, for example, and only rolled out XP in 2005. :(

AlmostThere
Dec 14, 2007, 07:42 AM
Laziness
IT people live off inertia. Change is an existential threat to them, so they could care less about the effect of change to the whole enterprise, they are fanatically obsessed with the effect of change on themselves.

They left off the typical IT department's irrational fear/hatred of all things Apple. Had any other company invented the iPhone, I'm sure IT types would be falling over each other to support it.

Laziness, Mac-hatred and, does anybody mind if I add,

IT support's reliance on Microsoft's buggy and intrinsically flawed products for job security

to complete the top 3 delusions for Apple's failure to take over the enterprise market.

igazza
Dec 14, 2007, 08:06 AM
you forgot 1 reason

apple make it. :apple:

edesignuk
Dec 14, 2007, 08:17 AM
All of you whining about it being down to IT departments not being flexible or scared of change clearly don't have the faintest idea what you're talking about :rolleyes:

Those 10 reasons are (mostly) a very good selection of why the iPhone in it's current state will never be taken on by any sizeable and significant organisation, and all for very justifiable reasons.


Doesn’t natively support push business email or over-the-air calendar sync. - Spot on. Obvious reasons.

Doesn’t accommodate third-party applications, including those internally developed. - Spot on. Obvious reasons.

Doesn’t support securing data on the device through encryption. - in many cases though not all, this is a significant issue, even going so far as being required by regulators.

Can’t be remotely locked or wiped in the event of a lost or stolen device. - Spot on. Obvious reasons.

Lacks a hard keypad that provides feedback, which isn’t ideal for rapid and accurate input. - meh, crappy reason. that would purely be down to user choice.

Has limited service provider support and its carrier lock-in inhibits flexibility. - Spot on. Obvious reasons.

Comes with a premium price tag. - Rubbish, business wouldn't care.

Is only the first generation. - Indeed. Who wants to roll out hundreds or perhaps thousands of an untested technology.

Lacks a removable battery, so when the battery kicks it, so does the device. - Spot on. Obvious reasons.

Lacks case studies of firms that have deployed it enterprisewide. - Spot on. Obvious reasons.
They left off the typical IT department's irrational fear/hatred of all things Apple. Had any other company invented the iPhone, I'm sure IT types would be falling over each other to support it.Had any other company made the iPhone they wouldn't have made it with no push e-mail of any sort, no central admin, and locked it to one network. That's just for starters.

dejo
Dec 14, 2007, 10:14 AM
Doesnít accommodate third-party applications, including those internally developed. - Spot on. Obvious reasons.
Right now, that's true. But Apple has announced they will be releasing an SDK for the iPhone (http://www.macrumors.com/2007/10/17/steve-jobs-announces-3rd-party-sdk-for-iphone-for-february-2008/) in February, so this point really is non sequitur.

montex
Dec 14, 2007, 11:09 AM
In my experience, IT's first and primary focus is to give me a reason why something cannot be done. It's only after pestering and showing them exactly what I need them to do for me that I get the solution I sought in the first place.

All of the excuses given in this article can be fixed in software or at least, an acceptable work around can be sought. My problem is with the inherent and epidemic unwillingness to find solutions - just because an Apple product is involved.

According to this article:

http://www.roughlydrafted.com/2007/12/14/canalys-symbian-apple-iphone-already-leads-windows-mobile-in-us-market-share-q3-2007/

The iPhone is ahead of Windows Mobile in market share. That alone should be a startling wake up call to IT departments that they will and must find a way to support Apple's iPhone. A technician that says he refuses to support the iPhone should be fired for not doing his job.

mpw
Dec 14, 2007, 11:22 AM
Right now, that's true. But Apple has announced they will be releasing an SDK for the iPhone (http://www.macrumors.com/2007/10/17/steve-jobs-announces-3rd-party-sdk-for-iphone-for-february-2008/) in February, so this point really is non sequitur.
Not picking you out in particular, but your post does make a very good example.

It makes me laugh when the best argument Apple zealots can come up with for failings in an Apple product, or in this case the user acceptance of an Apple product, is '....but, but, but they're gonna fix that in the next release'

I'd throw in an 11th reason; the iPhone isn't as good as some of it's competitors. Makes a great iPod though, which is a consumer product.

But maybe that's just a catch-all of most of the other 10.

Rodimus Prime
Dec 14, 2007, 12:01 PM
In my experience, IT's first and primary focus is to give me a reason why something cannot be done. It's only after pestering and showing them exactly what I need them to do for me that I get the solution I sought in the first place.

All of the excuses given in this article can be fixed in software or at least, an acceptable work around can be sought. My problem is with the inherent and epidemic unwillingness to find solutions - just because an Apple product is involved.

According to this article:

http://www.roughlydrafted.com/2007/12/14/canalys-symbian-apple-iphone-already-leads-windows-mobile-in-us-market-share-q3-2007/

The iPhone is ahead of Windows Mobile in market share. That alone should be a startling wake up call to IT departments that they will and must find a way to support Apple's iPhone. A technician that says he refuses to support the iPhone should be fired for not doing his job.
but the other long list of things there are no good work around. also IT departments job is first and for most to protect the network. They can not make expections for you because then they have to deal with everyone demanding them.

The iPhone has a long list of deal breakers. Security, no push mail, no 3rd party. lock carrier and yes the no discount hurts but the deal breakers have been listed. until the security, push and 3rd party programs are fix it will never be useful to IT departments so case studies will not happen until then either

numlock
Dec 14, 2007, 12:09 PM
Not picking you out in particular, but your post does make a very good example.

It makes me laugh when the best argument Apple zealots can come up with for failings in an Apple product, or in this case the user acceptance of an Apple product, is '....but, but, but they're gonna fix that in the next release'
.

how is it even an argument?

He was simply answering one point highlighted by edesignuk and said it should be fixed in the next few months.

i dont really get your post.

gkarris
Dec 14, 2007, 12:19 PM
In speaking and talking to IT departments, IT Specialist, and computer gurus regarding the iPhone, here's the top ten reason's I've seen:

1. It's not a Windows Mobile or BlackBerry.
2. It's not a Windows Mobile or BlackBerry.
3. It's not a Windows Mobile or BlackBerry.
4. It's not a Windows Mobile or BlackBerry.
5. It's not a Windows Mobile or BlackBerry.
6. It's not a Windows Mobile or BlackBerry.
7. It's not a Windows Mobile or BlackBerry.
8. It's not a Windows Mobile or BlackBerry.
9. It's not a Windows Mobile or BlackBerry.
10. Apple doesn't make serious machines...

:eek:

montex
Dec 14, 2007, 12:29 PM
Thanks guys, you're really proving my point for me.

"We can't do this..." and "We can't do that..." is exactly the attitude I'm talking about. I've got news for you fellas -- where there is a will there is a way. Your excuses are all BS.

If I've learned the difference between a good IT tech and a bad one is that one will find a way to do what I need, and the other will tell me that it can't be done. Frankly, your arguments are weak. Just because a plan hasn't been spelled out for you to implement something, doesn't mean you can't invent one yourself. It's called a Work-Around. Try it sometime.

OTOH, I'm thoroughly enjoying all your can't-do excuses.

Quillz
Dec 14, 2007, 12:30 PM
Right now, that's true. But Apple has announced they will be releasing an SDK for the iPhone (http://www.macrumors.com/2007/10/17/steve-jobs-announces-3rd-party-sdk-for-iphone-for-february-2008/) in February, so this point really is non sequitur.It's not February yet. As of the moment, the iPhone lacks third-party software.

mpw
Dec 14, 2007, 12:30 PM
how is it even an argument?

He was simply answering one point highlighted by edesignuk and said it should be fixed in the next few months.

i dont really get your post.
He answered e's post saying "...so this point really is non sequitur.",
...an argument is a non sequitur if its conclusion does not follow from its premises...

It may be true that in the future Apple will address the point from the article with which e agreed, but right now I believe both are correct in making their points, so neither can be accused of making an illogical point.

Would it be fair to say that reasoning not to buy cheap Dell hardware because I wouldn't be able to run OSX on it was non sequitur because Apple could change that in the future with a simply software tweak? or am I missing something?

mpw
Dec 14, 2007, 12:37 PM
Thanks guys, you're really proving my point for me.

"We can't do this..." and "We can't do that..." is exactly the attitude I'm talking about. I've got news for you fellas -- where there is a will there is a way. Your excuses are all BS.

If I've learned the difference between a good IT tech and a bad one is that one will find a way to do what I need, and the other will tell me that it can't be done. Frankly, your arguments are weak. Just because a plan hasn't been spelled out for you to implement something, doesn't mean you can't invent one yourself. It's called a Work-Around. Try it sometime.

OTOH, I'm thoroughly enjoying all your can't-do excuses.
What do you do for a living? I wonder how many corporate boards would throw expensive resources at a problem they don't really want to bother tackling, as the iPhone offers their organizations no real benefits. I've no doubt 'Where there's a will there's a way' is true in most problem solving IT scenarios, I'm pretty sure 'will' comes with costs attached, and we're talking corporate IT budgets in this thread.

montex
Dec 14, 2007, 12:44 PM
I work for a large corporation whose name you would certainly recognize. Most of the workstations in our wing are Macs. The IT staff sits two cubicles behind me. Both of them have iPhones, as does the manager and myself. My manager has promised to have the iPhone fully supported within 6 months, which is a hell of a lot better than being told that "It can't be done".

gkarris
Dec 14, 2007, 12:53 PM
I work for a large corporation whose name you would certainly recognize. Most of the workstations in our wing are Macs. The IT staff sits two cubicles behind me. Both of them have iPhones, as does the manager and myself. My manager has promised to have the iPhone fully supported within 6 months, which is a hell of a lot better than being told that "It can't be done".

I was at an Industry Seminar and 2 people there had Macs instead of PC's and had iPhones.

Obviously, for companies that use Macs, supporting the iPhone's a no-brainer.

edesignuk
Dec 14, 2007, 01:23 PM
I work for a large corporation whose name you would certainly recognize. Most of the workstations in our wing are Macs. The IT staff sits two cubicles behind me. Both of them have iPhones, as does the manager and myself. My manager has promised to have the iPhone fully supported within 6 months, which is a hell of a lot better than being told that "It can't be done".I'd like to know your definition of a large organisation, because I can't think of a large financial or legal organisation (and really they're the sectors you think of when you're talking business) that would exist running all Macs.

You're all so clueless it's astounding. It's so easy to just blame IT for being lazy, but you lot genuinely don't understand anything about what you're asking to be done in making changes just so you whiners can use your damn iPhones on a secure, stable, managed network infrastructure.

Open IMAP on your Exchange server? Ports in corporate firewalls? Are you insane?

The Phone gets nicked (shocker!) and it has all your e-mails on it (because you managed to whine and escalate your way to getting IMAP opened up), now some ******* has your phone they pinched and can read everything. Can IT do anything about it? Of course not, no remote management AT ALL. Brilliant. Let's explain this to Compliance shall we :rolleyes:

There's a million reasons why you're all wrong, but you won't listen of course, you're all users...


p.s mpw, my man! :D

Digital Skunk
Dec 14, 2007, 02:13 PM
I'd like to know your definition of a large organisation, because I can't think of a large financial or legal organisation (and really they're the sectors you think of when you're talking business) that would exist running all Macs.

You're all so clueless it's astounding. It's so easy to just blame IT for being lazy, but you lot genuinely don't understand anything about what you're asking to be done in making changes just so you whiners can use your damn iPhones on a secure, stable, managed network infrastructure.

Open IMAP on your Exchange server? Ports in corporate firewalls? Are you insane?

The Phone gets nicked (shocker!) and it has all your e-mails on it (because you managed to whine and escalate your way to getting IMAP opened up), now some ******* has your phone they pinched and can read everything. Can IT do anything about it? Of course not, no remote management AT ALL. Brilliant. Let's explain this to Compliance shall we :rolleyes:

There's a million reasons why you're all wrong, but you won't listen of course, you're all users...


p.s mpw, my man! :D

As is always the case with Fanboys. Once they are set with the idea that they are right and everyone else is wrong because they didn't do what they did, they start spitting out a bunch of fabricated, unsupported information about how they FEEL, and what they THINK.

The iPhone is a wonderful toy, but it won't be supported by IT or any serious business user until Apple puts some muscle in it.

The iPhone is ahead of Windows Mobile in market share. That alone should be a startling wake up call to IT departments that they will and must find a way to support Apple's iPhone. A technician that says he refuses to support the iPhone should be fired for not doing his job.

The iPhone is ahead of Windows Mobile because most average people want to use the average iPhone on a regular basis. Since it isn't classified as a smartphone and it's not a business phone the average consumer loves it. The power users that want something as simple as 'phone as modem' and 'real keyboard' features aren't looking too hard at the iPhone.

If Apple made an iPhone like the LG Voyager with flip out keyboard and made it with the standard features on mose phones (and not with a BS company like AT&T) it would have been a hit.

minik
Dec 14, 2007, 02:14 PM
Most of you guys made IT Departments look bad.

0racle
Dec 14, 2007, 02:31 PM
Obviously, for companies that use Macs, supporting the iPhone's a no-brainer.
We support Macs, we won't be supporting the iPhone.

NYC567user
Dec 14, 2007, 02:57 PM
Lame article...

It all depends on your area of business..

If you are a small shop where the owner calls the shots and he sells widgets...then it is up to him to say it and it gets done.

If you are a v-large 90,000 user global organization where they count pennies and you're under the scrutiny of SOX, SEC and auditors...then you have to worry about more than wether IT supports your iPhone.

So let's say iphone works with exchange, notes and any other large volume mail systems...with no issues...firewalls are open and everyone is happy..

- As you know AT&T does not work everywhere...believe me...so the network alone is a deal breaker for many true global companies.
Many companies use all 4 carriers for needs of coverage...

- The breakage on many large corporations is about 10 units a week...hmm..send the unit to Apple for a battery replacement and pay $35 for a rental. OK take that times at least 10,00 users...that's too expensive for most corporations that need to report their expenses and earnings to stock holders... Most windows and crackberry devices have batteries replaceable for about $25 in volume...and you can replace them yourself...

How about lost and replacing units the same day? Oh I jsut lost my iPhone....I"m in London..can you send me a restored unit with my contacts/calendar/mail overnight to my hotel?....hmmm...so 2001..ish..this is done over the air now with other devices..

- Activations? OK load iTunes on 10,000+ desktops and set them up with coporate credit cards...by the time we are done with that it's time to upgrade to next gen iPhone...oh wait..we can't..we are locked to a 2 year plan...

- Coporate policy on piracy/mp3? Loading MP3s on corporate hardware?
Can you say RIAA lawsuit...

- People loading private company documents on the iPhone and then leaving it on the Plane/Cab/Hotel/Bathroom/Bar? Oops someone just found your credit card records on an iPhone found in a train?
Most true corporations now encrypt their laptop disks...can you do that on an iPhone yet?

- Proven security of the iPhone...crackberries/windowse have had their run of problems on this...iPhone needs to get time tested...

Iphone is a good unit...but current deployment model and support model is designed for retail users..not corporate...Apple needs to step up and open up volume pricing, removable battery, unlocking units, extended power batteries, more security features (or at least 3rd party apps that give you controls, backup and reporting)...


I'd give it till 2009 to see some real world corporate scenarios emerge there...and hopefully a next generation iPhone....

dejo
Dec 14, 2007, 02:58 PM
There's a million reasons why you're all wrong, but you won't listen of course, you're all users...
Well, I think some of the points the article makes are valid and some, like Reason #2, aren't. Am I still not listening?

It makes me laugh when the best argument Apple zealots can come up with for failings in an Apple product, or in this case the user acceptance of an Apple product, is '....but, but, but they're gonna fix that in the next release'
p.s mpw, not my man! :D
You pretty much accuse me of being an Apple zealot when I most certainly am not. I was just trying to add a bit of logic and rationality to the discussion. I guess I hoped for too much. Apologies.

mpw
Dec 14, 2007, 05:12 PM
p.s mpw, not my man!:D
You pretty much accuse me of being an Apple zealot when I most certainly am not. I was just trying to add a bit of logic and rationality to the discussion...
Not picking you out in particular, but your post does make a very good example...
I specifically went to the bother to say I wasn't meaning you in particular but that your specific post fitted the bill.
...Apologies.
Accepted.:)

PS mpw is nobody's man... he's dcv's bitch.

hmmfe
Dec 14, 2007, 05:34 PM
If you liked that article, you might also enjoy the equally impressive, "Top 10 reasons why corporate trade secrets won't be published on myspace.com"

Not sure why this is even being debated. The iPhone, currently, is a consumer product. The smartphone for the rest of us, if you will.

BTW, I'd never open IMAP on my Exchange server. But then again, I would not allow any messaging through an Exchange server - if security is important to you.