Hi Gang,
This morning I, like many of you, woke up to the news of the official launch information for Panther. But felt slighted that they are extending the Terms and Conditions for the G5 owners no matter when they were purchased, yet for those of us who just spent Thousands on the new Revision of the AiBook that they are NOT willing to extend that same right.
I called the upgrade line and was told that they can't make acceptions to the Policy but that I should speak with Customer Relations and Log an Official Complaint.
When I asked for clearification on the policy they said that the reason they are doing it for the G5 is that it was "just shipped". To me... it would seem that the new AiBook have "just shipped also".
I called Customer Relations and gave them the Serial Number and Order Information for my new AiBooks and asked them to Log an official complaint. The lady who took my complaint said that it is not abnormal for Apple to change the Terms and Conditions on offers if enough people call and complain, and encouraged me to have more people call if they could.
So This message is to rally the forces of people who just purchased the new AiBooks in an attempt to get our voices heard. Please call 1-800-767-2775 and have the phone tree direct you to the Operator and ask for Customer Relations. Make it very clear that you would like your complaint to be Officially Logged and heard by Upper Management.
Thanks Gang,
KC
---edit---
There have been numerous reports that recent buyers of Aluminum PowerBooks are qualifying for Apple's Mac OS X 10.3 Up-to-Date program online, despite having ship dates prior to the specified October 8th date. (see subsequent posts)
if this does not work for you, try calling as described above to let Apple know.
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This morning I, like many of you, woke up to the news of the official launch information for Panther. But felt slighted that they are extending the Terms and Conditions for the G5 owners no matter when they were purchased, yet for those of us who just spent Thousands on the new Revision of the AiBook that they are NOT willing to extend that same right.
I called the upgrade line and was told that they can't make acceptions to the Policy but that I should speak with Customer Relations and Log an Official Complaint.
When I asked for clearification on the policy they said that the reason they are doing it for the G5 is that it was "just shipped". To me... it would seem that the new AiBook have "just shipped also".
I called Customer Relations and gave them the Serial Number and Order Information for my new AiBooks and asked them to Log an official complaint. The lady who took my complaint said that it is not abnormal for Apple to change the Terms and Conditions on offers if enough people call and complain, and encouraged me to have more people call if they could.
So This message is to rally the forces of people who just purchased the new AiBooks in an attempt to get our voices heard. Please call 1-800-767-2775 and have the phone tree direct you to the Operator and ask for Customer Relations. Make it very clear that you would like your complaint to be Officially Logged and heard by Upper Management.
Thanks Gang,
KC
---edit---
There have been numerous reports that recent buyers of Aluminum PowerBooks are qualifying for Apple's Mac OS X 10.3 Up-to-Date program online, despite having ship dates prior to the specified October 8th date. (see subsequent posts)
if this does not work for you, try calling as described above to let Apple know.
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