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View Full Version : Macbook Top Case Crack: Is it resolved?




Macula
Jan 8, 2008, 02:10 PM
Is there any indication that the phenomenon is becoming less frequent in more recent batches?

Should I expect a Macbook built within the next week or so to be equally vulnerable to cracking as those built months ago?

Does the use of a protective wrist pad (adhesive) diffuse the pressure of the screen protectors enough to prevent the cracking?

Thank you.



DMC-12
Jan 28, 2008, 05:27 PM
I also have the same questions of the OP. I just ordered my refurbished MacBook and I'm going to use a Moshi PalmGuard. This issue needs to be explored more seriously, as it always seems to get put on the back burner.

marykay9507
Jan 28, 2008, 05:32 PM
from what i have seen, the top case has been redesigned due to the frequency of the cracking-- the replacement i received is different than what the original was and seems a little sturdier

MacDude415
Jan 28, 2008, 05:35 PM
I have a two month old Santa Rosa MacBook and I pay attention to how I shut my it, and so far I have no cracks or signs of cracks, but I don't really know if I can expect that to last with the amount of cracked top cases I have seen.

JSchwage
Jan 28, 2008, 05:38 PM
I bought a refurbished MacBook in November and I have yet to see any kind of crack. My feeling is that this problem has been resolved.

marykay9507
Jan 28, 2008, 05:40 PM
i have one of the original ones from when they first came out-- if you have purchased one recently, there shouldn't be a problem

Teuszday
Feb 26, 2008, 12:28 PM
I purchased a new santa rosa macbook back in November when they first came out . I'm always careful with how I shut it, and my topcase is just starting to crack. So I guess it just depends on how long ago you purchased it, but like I said, the ones from November are still cracking.

dougnewman
Feb 26, 2008, 07:17 PM
The retrofitted top case (this month) on my MB from March 2007 does feel rather sturdier than the original one.

I doubt I'll keep it long enough to see if it cracks again, though, as I'm after a new MBP.

Either way, I would not let the crack situation deter you from buying a new MB. It's still an absolutely incredible little notebook for the price. The main reason I want to upgrade to the MBP is for the bigger, higher-res display... Otherwise, the MB is great.

AlexanderTgreat
Feb 26, 2008, 08:48 PM
Is there any indication that the phenomenon is becoming less frequent in more recent batches?

Should I expect a Macbook built within the next week or so to be equally vulnerable to cracking as those built months ago?

Does the use of a protective wrist pad (adhesive) diffuse the pressure of the screen protectors enough to prevent the cracking?

Thank you.

Well my macbook is less than 4 months old and I am already on my 3rd top case, so I'm going to have to say no it has not been resolved or even reduced

AlexanderTgreat
Feb 26, 2008, 08:50 PM
I purchased a new santa rosa macbook back in November when they first came out . I'm always careful with how I shut it, and my topcase is just starting to crack. So I guess it just depends on how long ago you purchased it, but like I said, the ones from November are still cracking.

I've had 2 top cases crack on me now. After the first one I made an all out effort to always close it gently but it did absolutely no good, if anything the second top case cracked even faster than the first.

mckyvlle
Feb 27, 2008, 01:02 AM
I've had 2 top cases crack on me now. After the first one I made an all out effort to always close it gently but it did absolutely no good, if anything the second top case cracked even faster than the first.

:eek:

Just how do you close the lid? Mine is from November 2007 too, and it isn't cracking.

me_94501
Feb 27, 2008, 03:33 PM
I've had 2 top cases crack on me now. After the first one I made an all out effort to always close it gently but it did absolutely no good, if anything the second top case cracked even faster than the first.

I don't think how gently or firmly you close the lid will make a big difference; I think finding ways to distribute the weight/pressure applied by the screen would help, though.

I'm not in the mood to lose my MAcBook for a few days over some cracks in the case, so I'm currently using two items to help:

WildEepz along the sides of the keyboard:
http://www.radtech.us/Products/Wildeepz.aspx

Marware Protection Pack for the palmrest:
http://www.marware.com/PRODUCTS/Apple-Laptop-Products/Protection-Pack-for-MacBook

I also used a little super glue to seal off the existing cracks (be careful to just seal the crack and not glue the palmrest part of the case to the bottom case!). Here's hoping it prevents further cracks.

MrTattoo
Mar 5, 2008, 06:29 PM
I have taken my Macbook into the Apple retailer today to get my 3rd Top case fitted,the last 2 cracked in exactly the same place. It is being fitted free of charge {out of warranty} but i really don't want to keep having to go through this procedure all the time. I have been considering a new macbook with the 2.4ghz,4gb Hard-Drive and a 250gb Memory but now i am not sure that it would be a good move to make at the moment in anticipation that there will be a re-design soon {something has to be done!} and as for having to buy add-on's to try and stop the problem,that's not the answer. I hope Apple are looking at this problem seriously and plan to make a major revamp on the Macbook to solve this issue {which must be a thorn in their sides,let alone damage their reputation} and bring us a good sturdy option as the Macbook AIR is not the solution,though i had hoped that it would have been {Yet, the Aluminium used would have been the answer for a sturdy Macbook}.

AlexanderTgreat
Mar 5, 2008, 07:33 PM
I have taken my Macbook into the Apple retailer today to get my 3rd Top case fitted,the last 2 cracked in exactly the same place. It is being fitted free of charge {out of warranty} but i really don't want to keep having to go through this procedure all the time. I have been considering a new macbook with the 2.4ghz,4gb Hard-Drive and a 250gb Memory but now i am not sure that it would be a good move to make at the moment in anticipation that there will be a re-design soon {something has to be done!}. I hope Apple are looking at this problem seriously and plan to make a major revamp on the Macbook to solve this issue {which must be a thorn in their sides,let alone damage their reputation} and bring us a good sturdy option as the Macbook AIR is not the solution,though i had hoped that it would have been {Yet, the Aluminium used would have been the answer for a sturdy Macbook}.

I just sold my last macbook and bought another one in sear desperation. My last one had deteriorated to the point that there were just too many problems. I expect to have the same top case cracks with in a few months but with out down grading to an old ibook I really couldn't see any other option at the moment.

m.a.clarkie
Mar 5, 2008, 10:11 PM
I noticed the same problem the other day. My mac has a 3 inch long crack on bottom left side of keyboard. I took it into Futureshop where I purchased it in June( along with a $300 extended warranty). The customer service representative claimed to have never seen this happen and was very doubtful that Apple would repair it under warranty. He said I must have dropped it ( which I have not) . Upon further inspection, he noticed a tiny drop of coffee on the top. He then informed me there are obvious signs of abuse towards my mac and he would send it off but Apple would probably do nothing for me. Am I really such a bad mac owner??? Or should I never give my business to Futureshop again?
Well... I am going to send it off to Apple and I'll post the outcome. I am certain they will repair it and am hopeful that I will not get stuck with a bill for it after reading that this indeed is a flaw in the product.

Mackan
Mar 6, 2008, 04:38 AM
I noticed the same problem the other day. My mac has a 3 inch long crack on bottom left side of keyboard. I took it into Futureshop where I purchased it in June( along with a $300 extended warranty). The customer service representative claimed to have never seen this happen and was very doubtful that Apple would repair it under warranty. He said I must have dropped it ( which I have not) . Upon further inspection, he noticed a tiny drop of coffee on the top. He then informed me there are obvious signs of abuse towards my mac and he would send it off but Apple would probably do nothing for me. Am I really such a bad mac owner??? Or should I never give my business to Futureshop again?
Well... I am going to send it off to Apple and I'll post the outcome. I am certain they will repair it and am hopeful that I will not get stuck with a bill for it after reading that this indeed is a flaw in the product.

Unless you bought it from a true Apple Store (not all countries have Apple Stores), the regular reseller store guys are gonna say they have never seen your problems before, and accuse you of causing it. I hate it. I suggest you never have buisness with Futureshop again.

elcid
Mar 6, 2008, 05:42 AM
I had a cracked laptop, took it in and got it fixed. The palmwrest coloring and the other things liike the cracks have been resolved. I think you should be good to go.

MrTattoo
Mar 6, 2008, 08:17 AM
I noticed the same problem the other day. My mac has a 3 inch long crack on bottom left side of keyboard. I took it into Futureshop where I purchased it in June( along with a $300 extended warranty). The customer service representative claimed to have never seen this happen and was very doubtful that Apple would repair it under warranty. He said I must have dropped it ( which I have not) . Upon further inspection, he noticed a tiny drop of coffee on the top. He then informed me there are obvious signs of abuse towards my mac and he would send it off but Apple would probably do nothing for me. Am I really such a bad mac owner??? Or should I never give my business to Futureshop again?
Well... I am going to send it off to Apple and I'll post the outcome. I am certain they will repair it and am hopeful that I will not get stuck with a bill for it after reading that this indeed is a flaw in the product.


Have to say i would give "FUTURESHOP" a Wide berth in "FUTURE"
They were obviously very Negative regarding a problem which Apple have already recognized and considering you purchased your Macbook from them,that was rubbish customer service,don't see their Future looking good at that rate. However you took the right action by getting it back to Apple yourself and if anyone gives you anymore Negative feedback,just tell them to check out this site and read what's happening out there with the Macbook or as someone recently named it as "Crackbook",Oooops!

brassguy98
Jul 12, 2010, 11:54 PM
I have a late 2007 macbook, and have had the top case replaced four times now. The first was for a defective "W" key which I found amusing because Bush was President at the time, and the other three were for cracks on the palm rest. The the first replacement was done at the Apple Store in Tampa, the second saw it sent into Nashville, TN. and this last one just in March 2010 was replaced again at the apple store in Tampa. It cracked about two weeks ago now and I have a genius bar appt. at the Buffalo Apple store. So far Apple has been more the gracious to fix the problem, but we'll see what happens next. Each time, the new case does seem to be a little more study though. Maybe they're finally making some progress.

bri65
Jul 21, 2010, 08:34 AM
Hi there. I am writing to you from Italy where in July 2008 I baught a white 13" macbook. After a year the bottom case showed craks all over. a couple of months later a crack developed on the top case near the FN key. More recently the charger has stopped working. I have had more hardware problems with this laptop than I have had with 15 years worth of other computers put together.

I attach the photo of the top case crack. My question is if in the US Apple are changing the top cases, under an extended guarantee, which have the problem you see below? Also, I have never had a charger stop working on me. Are they changing the charger?
I ask these questions as in Europe they seem to be reluctant in doing so. they call the crack "accidental damage", which means that I broke it, and "cosmetic" which means that it is not important and therefore worthy of their attention.
I would appreciate some feed back. I will be going to Canada for a couple of weeks at the end of the month and was considering bringing the Macbook with me to see if the Apple centres take a differnt view on the matter.
thanks and ciao!! http://img694.imageshack.us/img694/2760/dscn0444s.jpg (http://img694.imageshack.us/i/dscn0444s.jpg/)

briansolomon
Jul 21, 2010, 02:24 PM
I had problems with my first top casing cracking and then I starting using one of these http://www.shaggymac.com/index.php?main_page=product_info&products_id=80 .

It shows very little wear on the top case from the 'feet' if you use it every time and I've been using it heavily for over 2 years. Only took my first macbook under a year to crack.

greenday123
Jul 23, 2010, 04:06 PM
http://img694.imageshack.us/img694/2760/dscn0444s.jpg


Wow. I have never seen a crack that bad..

bri65
Aug 23, 2010, 07:24 AM
UPDATE - I have just got back to Italy after my vacation in Canada. While in Toronto I took my Macbook to the Apple Store and without batting an eyelid, they changed the top case at no cost. They also gave me, FREE, an old never used charger that they had, as the new stile ones with new attachment, did not work on my laptop. Apple Italy and Apple Europe (Ireland) refused to do anything about the crack or the charger!!

I find it disgusting that in Italy and probably in the rest of Europe, we pay so much more for Apple products but receive less consideration when it comes to the after sales service. Being treated as 3rd class citizen is something that i do not accept!!!

I will not let this matter drop here! I don't see why the rest of the world should subsidise the lower prices of Apple products in N. America. Thank you Apple Toronto. No thank you what so ever to Apple in general!!!!

Hi there. I am writing to you from Italy where in July 2008 I baught a white 13" macbook. After a year the bottom case showed craks all over. a couple of months later a crack developed on the top case near the FN key. More recently the charger has stopped working. I have had more hardware problems with this laptop than I have had with 15 years worth of other computers put together.

I attach the photo of the top case crack. My question is if in the US Apple are changing the top cases, under an extended guarantee, which have the problem you see below? Also, I have never had a charger stop working on me. Are they changing the charger?
I ask these questions as in Europe they seem to be reluctant in doing so. they call the crack "accidental damage", which means that I broke it, and "cosmetic" which means that it is not important and therefore worthy of their attention.
I would appreciate some feed back. I will be going to Canada for a couple of weeks at the end of the month and was considering bringing the Macbook with me to see if the Apple centres take a differnt view on the matter.
thanks and ciao!! http://img694.imageshack.us/img694/2760/dscn0444s.jpg (http://img694.imageshack.us/i/dscn0444s.jpg/)

Fast/Furious
Aug 23, 2010, 01:36 PM
Got mine fixed in July 2010. No cracking visible.. what I have noticed is that the topcase material looks a lot tougher and of a slightly different texture than the old one (compared to my friend's cracked Mid '07 MB) so it seems resolved to me. Apple's policy is that they will fix it if it's 36 months old (from either date of purchase or last topcase repair) for free. Hopefully it breaks again, I wouldn't mind paying an extra $200 for a refurbed MBP ;)

applemagic123
Sep 18, 2010, 10:22 AM
The black macbook is made from a higher quality plastic than the white one. My cousin has the black one, I've touched it & can tell it's better quality plastic.

She also has had it for 3 years now, closes the lid hard, and there are no cracks whatsoever in the top case. When I can afford it I'm going to purchase a black topcase from ebay and install it myself.

Mac.hiavellian
Nov 16, 2010, 10:39 PM
Got mine fixed in July 2010. (...) Apple's policy is that they will fix it if it's 36 months old (from either date of purchase or last topcase repair) for free (...)

How? Where?? Mine is 30 months old right now, I had the top case changed 3 TIMES already, last time this last May. I am always very careful with my Mac however it seriously needs a 4th one, ugh... I am hating it. I live in USA but I cant find any info about that 36-months-old thing.. so hows that?

bigtallbloke
Nov 26, 2010, 05:29 PM
Hi I just wanted to say thanks for your inspiration to get mine fixed, even though it second hand.
Its a late 2006 Macbook and had cracks along the edge of where my right hand sits. Booked an Appointment at Apple Southampton (UK) and was told they would replace the keyboard top case FOC (although they wouldnt swap it to a white one sadly). They had it in stock and phoned me a day later to say it was ready to collect. Usual cost 55 top case and 24 fitting.
Bear in mind this is a 4 year old machine, that is beyond 36months.
Thanks

dakaki
Dec 15, 2010, 05:50 AM
Wow, what a pleasant surprise! I took my Macbook which I have owned since July of 2007 to the Apple Store yesterday and they were courteous and offered to replace the top case and the plastic around the LCD for no charge. Definitely makes me want to buy another Mac next time around. Thanks Apple!

Redsand187
Dec 21, 2010, 03:05 AM
Has anyone had any luck getting the top cases replaced out of warranty by a authorized service provider? The closest apple store is 95 miles away.

I just picked up a MacBook 2,1 2.16Ghz, 120gb, 4gb for $200. But the top case has small cracking. I have a MacBook 3,1 that had the same problem. My ASP did it no questions asked, but the machine has apple care. I'm just wondering if they would be able to do it, or if it's typically just an Apple Store that is able to authorize the warranty out of warranty.

Detrius
Dec 26, 2010, 09:52 AM
Has anyone had any luck getting the top cases replaced out of warranty by a authorized service provider? The closest apple store is 95 miles away.

I just picked up a MacBook 2,1 2.16Ghz, 120gb, 4gb for $200. But the top case has small cracking. I have a MacBook 3,1 that had the same problem. My ASP did it no questions asked, but the machine has apple care. I'm just wondering if they would be able to do it, or if it's typically just an Apple Store that is able to authorize the warranty out of warranty.


As someone who actually works for an Apple Authorized Service Provider, I can say that yes, they'll replace it too. Apple does put different expectations on AASPs, though. That is, if we were to replace the top case, and then you bring it in next week needing a fan replaced, an AASP would be penalized for not fixing it the first time. Therefore, you should expect you'll have to drop it off so that they can test out the whole machine, whereas it's theoretically possible an actual Apple Store may have been able to do it while you wait.

Additionally, it's not up to the AASP whether it's covered--it's up to Apple. If they try to order the part from Apple, but Apple says it's not covered (which does happen on some of the oldest MacBooks), then there's little they can do.

zildjansg
Dec 27, 2010, 07:40 PM
will my 13" Macbook white Intel Core Duo 1.83ghz (Macbook1,1)still be valid to replaced the top casing?will they still cover even if the APP has long been expired?

nospeed411
Dec 27, 2010, 09:27 PM
I am curious to see how this plays out....I just purchased a white 2.0 c2d machine for my daughter as a birthday present. I forsee the case getting cracked the first time she pops the lid shut. If so it will be nice to see if they will replace it.

Redsand187
Dec 30, 2010, 01:31 AM
Just and update. I happened to have a reason to head over to the other side of the state where the Apple Stores are. I brought in my mid 2007 macbook 2,1 and just asked the guy at the genius bar if there is anything they could do about it. He told me "no problem,"and "it will be ready in about an hour." When I came back, they handed me the computer and had me sign the workorder/invoice and all was good. No one even mentioned it being out of warranty. Even if it had AppleCare, it would have been expired by now. So, my experience is that they don't have any issues with replacing the top case as long as the machine is in decent shape. I'd imagine they will continue to do so until they run out of parts, which I doubt they are manufacturing any more. So I wouldn't wait too long.

Mwright
May 19, 2011, 11:38 AM
My white macbook has a cracked BOTTOM case. I took it to the Genius bar and they said it would cost $400+ to fix if they sent it out and $115 if I had them replace the bottom case (and the top one for free).

I'm not paying for this so I'll just duct tape it together.