anyone else have their iPod touch screen scratched

[cheekybobcat]

I have had my my iPod touch for 17 days and on Friday, my screen was visited by the scratch fairy. Fifth in the middle of the video icon, there is a 1/8" long horizontal scratch that is deep enough for me to feel with my fingernail. I'm quite unhappy as you may guess and apple told me that after 14 days there isn't anything they can do about it. Luckily, my mom got the touch at BJ's wholesale club and they have a 30 day full return policy so tomorrow I'm going to get a new one. I'm just wondering if this has happened to anyone else and why it scratched when I heard its scratch proof?

[joefinan]

I scratched my car the other day and I only bought it two weeks ago - does that mean I can take it back and say "I was careless and didn't look after it - can I have a new one?"

[xXriderXx7]

It isnt scratch proof!
No where has Apple stated that it is.
The only way it could be scratch proof, was if it was made from diamonds.
Its glass, glass scratches, big surprise there.


Take better care of it, Ive had mine since October, and it does not have a single scratch on the faceplate.

[pab277]

sadly,yes. I have about 3 small scratches on the screen and have no idea how they got there to begin with. But I didn't return it, I've learnt to live with em.

[cheekybobcat]

I scratched my car the other day and I only bought it two weeks ago - does that mean I can take it back and say "I was careless and didn't look after it - can I have a new one?"

Yes well two weeks does fall within the 14 days so you should return it ;)

[cheekybobcat]

I wish that I knew how the scratch got there but it was in a suede pouch in my backpack ( which was empty) in my locker, not moving.

[joefinan]

Yes well two weeks does fall within the 14 days so you should return it ;)

Of course I can't return it. I can't believe Mercedes would gladly hand me another car because of a scratch on the bumper.

A guarantee is to ensure that the manufacture of the product is satisfactory. You are confusing a guarantee with insurance. The screen will scratch as it's made of glass - hence why many companies make screen protectors.

[cheekybobcat]

Of course I can't return it. I can't believe Mercedes would gladly hand me another car because of a scratch on the bumper.

A guarantee is to ensure that the manufacture of the product is satisfactory. You are confusing a guarantee with insurance. The screen will scratch as it's made of glass - hence why many companies make screen protectors.

But your scrath on the bumper does not divert your attention to it while your driving. My scratch would compare to a scratch in your windsheild. If I had a scratch on the back of my iPod I wouldn't care. Its the fact that my iPods "windshield" is scratched. And I'm almost positive that Mercedes would have a 10,000 or so mile or 5 year or so coverage in which they will fix a fault in the area you use to see through when using your car for free.
Bam.

[AdvocateUK]

I have had my my iPod touch for 17 days and on Friday, my screen was visited by the scratch fairy. Fifth in the middle of the video icon, there is a 1/8" long horizontal scratch that is deep enough for me to feel with my fingernail. I'm quite unhappy as you may guess and apple told me that after 14 days there isn't anything they can do about it. Luckily, my mom got the touch at BJ's wholesale club and they have a 30 day full return policy so tomorrow I'm going to get a new one. I'm just wondering if this has happened to anyone else and why it scratched when I heard its scratch proof?

ho dear the scratch fairy gets around dosent she !!!!!!!!

[joefinan]

Ok. Say my windscreen had a scratch. How is that Mercedes' fault? It's not. And that's why they should not have to foot the bill. If the windscreen randomly fell out, then that is clearly a manufacturing fault and should be covered by the manufacturer.

Mercedes also supplied the car with a tank of fuel - I wouldn't expect them to replace it each time it ran out as we all know cars use fuel - in the same way we know a glass screen can scratch if not protected.

I'm not going to get in to a tit-for-tat argument, but from what do you suggest Apple make the screen in order to ensure that no scratches will ever appear?

(By the way: your = your; you're = you are)

[cheekybobcat]

Ok. Say my windscreen had a scratch. How is that Mercedes' fault? It's not. And that's why they should not have to foot the bill. If the windscreen randomly fell out, then that is clearly a manufacturing fault and should be covered by the manufacturer.

Mercedes also supplied the car with a tank of fuel - I wouldn't expect them to replace it each time it ran out as we all know cars use fuel - in the same way we know a glass screen can scratch if not protected.

I'm not going to get in to a tit-for-tat argument, but from what do you suggest Apple make the screen in order to ensure that no scratches will ever appear?

(By the way: your = your; you're = you are)

Yes, although I may seem dumb, I do know basic grammar.
All I am saying is that just as a car company provides a limited protection package (I just turned 17 and got a Mazda 6 so I'm sure if a company like Mercedes which is a great deal better than Mazda would in fact supply a protection plan for at least 3 years), an electronics company, such as Apple, should at least give a 30 day "protection plan" if something should happen to a main part of the item.
And although Mercedes would not cause a scratch or crack in the windshield that a customer would do, they do offer to fix it for free for a limited time.
wam bam.

[joefinan]

You're still confusing a manufacturer's guarantee with personal insurance.

I think you're wrong, but that's only my opinion. If you get away with it and get a new iPod then that's all that matters (I still haven't even paid for my Touch - the shop randomly refunded me about a week later, so I'm on your side really).

[Schnebar]

I have four scratches on my iTouch.

Luckily 3 of them are on the glass over the black part and not the screen. There is one that is about _ long of a scratch but it is halfway on the screen and half way on the black part. It does not bother me that much. I have dropped it twice on hard surfaces. Once on bricks.

[cheekybobcat]

You're still confusing a manufacturer's guarantee with personal insurance.

I think you're wrong, but that's only my opinion. If you get away with it and get a new iPod then that's all that matters (I still haven't even paid for my Touch - the shop randomly refunded me about a week later, so it's not like I'm an angel!)

I do apologize for my "argumentative" persona and my numerous quotations but like you said, if I can get a new one for free, I'm going to take advantage of it.
You seem a worthy opponent but here I offer a peace treaty as I do like you.

(Oh, and by the way, I've been posting on my iPod :p)

[joefinan]

No problems!

[frogcat]

guys, that sucks. I know how you feel cause i dropped my 8 gig touch, but then it got stolen. I learned my lesson when my girlfriend bought me a 16 gig. I went out and bought me one of those anti glare screens. That $15 at the apple store was so worth it. It makes the screen look wonderful. I know 15 bucks for a sliver of material just doesn't seem justifiable, but for a $400 machine, you gotta do what you gotta do.

I also got a black premium sena case. Look into those. they are the best cases.

[arj8138]

I got a case made of diamond, so it will also never scratch. :cool:




ok lies....but I did get a screen protector about 2 days after getting the touch. My only problem is that lint from my pocket gets in-between the screen-protector and the case. It make its look dirty.

[cheekybobcat]

I got a case made of diamond, so it will also never scratch. :cool:




ok lies....but I did get a screen protector about 2 days after getting the touch. My only problem is that lint from my pocket gets in-between the screen-protector and the case. It make its look dirty.

I just got one and I have the same problems. However, I would rather my screen look dirty than have physical scratches all over it.

[delude]

Sorry its off topic, but I thought thios was funny. (Kinda links in with taking it back...I guess)
When I was in the apple store today a polish person came in and said:
'My friend dropped his iPhone in water, may I have a new one please?'
:D

[Bowlerguy10]

That sucks. There really isn't anything you can do about it it's your fault in the first place. And the screen definately isn't scratch proof. It's scratch RESISTENT.

[TwilightLuver15]

Ok I drop my iPod almost everyday and theres scratches on the back thats it... I never have a case on it and today it fell out of the top shelf of my locker which is probaly a good 5 and a half feet of the ground and all that happened was theres a small dent in the back

[rickytowner]

My m8 has and im going to buy a screen cover for over the frount of the iPod they are just like clear stickers and if they scratch (but they normally don't) we just peel it off and replace it with a new one :) so the screen stays 100% scratch free.

Heras the link they are only 1.99 but you can get the cheaper on ebay and places like that - LINK (http://www.amazon.co.uk/ELITE-Apple-Touch-Screen-Protector/dp/B000XAAFQ6)

[wywern209]

I got a case made of diamond, so it will also never scratch. :cool:




ok lies....but I did get a screen protector about 2 days after getting the touch. My only problem is that lint from my pocket gets in-between the screen-protector and the case. It make its look dirty.

oh rly, i paid 100 bucks for a diamond screen protector. it is bullet proof!!:p

[big-blue-wolf]

To the original poster - if you get a new touch then make Invisible Shield your friend.

[surflordca]

I'm just wondering if this has happened to anyone else and why it scratched when I heard its scratch proof?

It's not scratch proof, it's scratch resistance. If you want scratch proof, get this.
https://www.zagg.com/support/installvideo.php

[yorkshire]

I have none on the front, but loads on the back, up to the point where I don't care any more.

[iParis]

I dropped mine and got about three scratches.
It pissed me off so much.
Now I have just learned to deal with it.

[acedew]

I wish that I knew how the scratch got there but it was in a suede pouch in my backpack ( which was empty) in my locker, not moving.

Well that is pretty baffling, how an unmoving, protected iPod would get scratched that bad. I'll subscribe to the aforementioned scratch fairy theory. Does anyone know if Apple warranties their products against scratch fairies? They should. I mean, as consumers that's really out of our control...

[TheSpaz]

I have a first gen iPod touch as well as an iPhone 3G and neither of them have scratches on the screen and I don't use screen protectors. I've had the iPod touch for over a year now and the iPhone 3G for 3 months now. I also had an original iPhone for 3 months and that didn't scratch either. I gave the original iPhone to my girlfriend and it still doesn't have scratches on it.

However, my cousin's iPhone is scratched to hell ALL OVER... even on the screen. He doesn't take good care of it.

[geko]

My dad took my iPod Touch (1st Gen 32GB) away from me to ensure that I did my homework and not just mess around, and now when he's given it back to me there's a giant scratch on it. I don't know what to do.

I have a few dead pixels which have been there since the beginning (Jan '08), do you think I could swap it because of those?

[SnowLeopard2008]

mine is perfect. no case used but the back is scratched a bit.

[Ivan P]

My dad took my iPod Touch (1st Gen 32GB) away from me to ensure that I did my homework and not just mess around, and now when he's given it back to me there's a giant scratch on it. I don't know what to do.

I have a few dead pixels which have been there since the beginning (Jan '08), do you think I could swap it because of those?

Probably not, they'll ask why you didn't exchange it as soon as you saw the dead pixels as opposed to waiting an entire year to do it.

[geko]

Probably not, they'll ask why you didn't exchange it as soon as you saw the dead pixels as opposed to waiting an entire year to do it.

Aren't the Apple Store staff known to be quite easily willing to replace products?

[Sehnsucht]

The only way it could be scratch proof, was if it was made from diamonds.

The 3rd generation should have a diamond-coated screen. :D :D

EDIT: Okay, originally that was a joke, but it just occurred to me that only gem-quality diamonds are expensive. Diamond coatings aren't really that pricey, are they?? ;)