I just bought my Touch about an hour ago. Will I need to pay the $20-? Not sure how Apple will know that my purchase was today as opposed to previously.
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iPod touch Bought Touch today
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same question here, but I'm sure a lot of people iwll be wondering this... so I'm sure we'll find out 
I have a very hard time believe this.
If that was the case then how would they update the Touches in the Apple store? Open the retail packaging to update?
I'd think that more likely if the iPod has never been registered with a computer then when you plug it will note that fact and perhaps install the latest firmware.
We'll see though, i obviously could be wrong!
If that was the case then how would they update the Touches in the Apple store? Open the retail packaging to update?
I'd think that more likely if the iPod has never been registered with a computer then when you plug it will note that fact and perhaps install the latest firmware.
We'll see though, i obviously could be wrong!
You should not have to pay the $20 it says that the upgrade is for existing customers not new ones.
I just bought a Touch on January 1, and know I'd be within the 14 day return period when Macworld hit. I just got off the phone with an Apple rep who set me up so I will get a full credit for the new software.
Did you buy it through Apple or through a reseller? If it is being shipped to you, I'd guess the software would already be loaded.
How did you go about this exactly? I bought mine on January 6th, do I just call and tell them my serial number? Is it tech support or billing?
I'd also love to know who you called. I also just got off the phone with Apple (iPod support) and was told rather bluntly that my options were to return it to Costco or pay the $20.
JJ
Just did an online chat with an Apple Store rep. I asked him if I bought a Touch at Best Buy if I would have to pay $20 for the new software. He told me if it was bought after 12/27, the new software was free. But then he also told me that I should just buy it from them, online.
I think he was just trying to make the sale for the online store, but I got a weird vibe.
I think he was just trying to make the sale for the online store, but I got a weird vibe.
Just to let everyone know... I talked with Apple's customer service. You can only get the $20 credit if you bought it from the Apple Store or Apple.com. If you got it yesterday (like me) from Amazon, you're up ***** creek. That would involve returning it to Amazon (you have to pay for the return shipping).
I love how my Touch is <24 hours old and it's out of date already... fantastic!
I love how my Touch is <24 hours old and it's out of date already... fantastic!
I bought mine today from Costco and I just hooked it up for the first time a few minutes ago on my Imac. My firmware was updated and it wants to charge me $20 even though it was purchased today.
How can I get in touch with Apple to get this resolved?
How can I get in touch with Apple to get this resolved?
Just to let everyone know... I talked with Apple's customer service. You can only get the $20 credit if you bought it from the Apple Store or Apple.com. If you got it yesterday (like me) from Amazon, you're up ***** creek. That would involve returning it to Amazon (you have to pay for the return shipping).
I love how my Touch is <24 hours old and it's out of date already... fantastic!
damnit, I'm out of luck then, since I bought my ipod touch from best buy. Guess I'll have to pay the 20 bucks now to get the new apps
Just jailbreak it and get all the other apps along with the 5 official ones. 1.1.3 will get hacked eventually, so just use 1.1.2 and all the great stuff you can get for that until then.
And email Apple and tell them you're upset.
And email Apple and tell them you're upset.
I bit the bullet and bought the 8GB model online. It cost me about $18 more, since Best Buy and Circuit City are both having sales, but oh well.
I've always had really good experiences with Apple Customer Support so I just felt better about buying it online. Silly, I know...
I've always had really good experiences with Apple Customer Support so I just felt better about buying it online. Silly, I know...
I bought my ITouch today from Costco. I wasn't expecting to have to pay the $20-, but I did. I called the Apple store and they said had I bought it from them they would discount the purchase price by $20- to compensate for the new apps. I was so surprised that it wasn't free if you bought your Ipod today, no matter where you bought it from.
I love how my Touch is <24 hours old and it's out of date already... fantastic!
it still plays music and shows videos and pictures and surf's the web just like its suppose to... how is it outta date?
you didnt see people complaining that their computers they bought a month before leopard came out complaining about their computer being out of date just because they couldn't have the newest OS for free
if the site said it comes with the apps at the time of your purchase, then you should get the apps. if they aren't there when you get it, you should call apple and demand to get them for free.
personally, i'm still trying to decide whether to get one or not.
personally, i'm still trying to decide whether to get one or not.
this is so weird...how are you supposed to know when any retailer's units have the updated software on them and when they are leftover stock without the apps?
why would apple charge for this at all? the only people they are charging are early adopters who you would think they want to reward..
why would apple charge for this at all? the only people they are charging are early adopters who you would think they want to reward..
yeah... i got mine less than 2 weeks ago... just in case something lame like this would happen... since there was no rumors whatsoever on the ipod i figured i was safe...
can the guys who called apple and got the 'free' upgrade provide some more information? like what number did you call (1800-MYAPPLE?) and what exactly did you say?
also, how did you get to that online chat with an apple rep? I can't seem to find it anywhere...
can the guys who called apple and got the 'free' upgrade provide some more information? like what number did you call (1800-MYAPPLE?) and what exactly did you say?
also, how did you get to that online chat with an apple rep? I can't seem to find it anywhere...
Go to the iPod Touch page on the Apple Store website. The "chat" icon wasn't there until I moused around the phone number for a few seconds.
Go to the iPod Touch page on the Apple Store website. The "chat" icon wasn't there until I moused around the phone number for a few seconds.
![chat.jpg]()
thanks, i had 'noscript' blocking whatever java that allowed that to show up
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i bought the ipod Touch on Jan 2nd and i was wondering if i qualify for a free upgrade of the firmware
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Cheryl: Yes you do.
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You: ok, what do i have to do
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Cheryl: Please call this number The number for Customer Service is 800-676-2775.
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You: do i buy the upgrade before or after i call
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Cheryl: Just another minute...
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Cheryl: Please call first.
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You: ok, thank you