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View Full Version : Help! G5 return problem


thabridawg
Oct 14, 2003, 02:10 AM
I just returned my 1.8 GHz G5 today cause I plan on getting a 2.0 GHz instead. When I returned it, they charged me a $240 restocking fee. When I left, I took home an Apple Pro Card brochure thing... and on the back it says

"We're confident you'll be happy with your Power Mac G5. So confident that we're offering this risk-free, 30-day money-back guarantee to you as a Pro Card member: Return your Power Mac G5, and we'll refund the purchase price. No Questoins. No hassles. No restocking fees."

Doesn't that mean I should have not been charged a restocking free?

I returned it 6 days after I bought it.

Mudbug
Oct 14, 2003, 02:14 AM
well, are you a pro card carrying person? or did you just pick up the literature on it when you returned the unit? If you're not a "member" then you probably have to pay the restocking fee. If you are, then yep, you got screwed. Might wanna go back with a receipt and say gimme my money back...

thabridawg
Oct 14, 2003, 02:16 AM
thanks for the lightning-fast reply...

I didn't sign up for the Pro Card... but... at the time of purchase, I wasn't offered it either.

Does the Pro Card cost anything?

saabmp3
Oct 14, 2003, 01:14 PM
I THINK it's a credit card from apple but I might be wrong. But the fact is, you didn't use it to buy the machine so you probably can't get the benefits from it.

BEN

KCK
Oct 14, 2003, 01:33 PM
Originally posted by saabmp3
I THINK it's a credit card from apple but I might be wrong. But the fact is, you didn't use it to buy the machine so you probably can't get the benefits from it.

BEN

Actually wasn't the Pro Card something you got for pre-ordering a G5 from an Apple Store? I think that is how it worked. If you pre-ordered a G5 from an Apple Store you got the Pro Card which entitled you to certain benefits.