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ChelseaFC
Jan 25, 2008, 07:53 AM
Well I was thrilled to get Final Cut Studio 2, but cannot get the thing installed.

I have the following disks:
1. Final Cut Studio
2. DVD Studio
3. Livetype1
4. Livetype2
5. Motion

On my first install everything went as planned and it asked me for serial number. I made it thru the first disk with no problems, and the 2nd one installed for awhile, but suddenly stopped. A message popped up saying to put the Final Cut Studio disk back in. When I did that it failed. So I followed these steps:

Delete the User Preferences
You can resolve many issues by restoring Final Cut Pro back to its original settings. This will not impact your project files, but you should verify your Scratch Disk location setting after doing this. To reset your Final Cut Pro user preference settings to their original state, do the following:

In the Finder, go to ~/Library/Preferences—the tilde (~) represents your Home folder.
Remove the "com.apple.finalcutpro.plist" file from the Preferences folder.
Remove the "Final Cut Pro User Data" folder from the Preferences folder.
Remove receipts and reinstall Final Cut Pro
Another approach you might consider is reinstalling Final Cut Pro. To do this effectively, you need to remove the application and its receipts, then install Final Cut Pro and use Software Update to install additional updates. You don't have to remove everything that was installed with Final Cut Pro. Follow the steps below to completely reinstall a fresh copy of Final Cut Pro. Note: Make sure that you have your installation discs and serial number handy before starting this.

Open the Applications folder.
Drag the Final Cut Pro application to the Trash.
Go to /Library/Receipts.
In the Receipts folder, select the "FinalCutPro.pkg" file.
Choose View > as List to view the contents in a list.
Click the Date Modified column header so you can easily see all of the receipts that were installed at the same time as Final Cut Pro.
Drag the FinalCutPro.pkg receipt to the Trash, as well as any other items that have the same modification date within 3 minutes of the FinalCutPro.pkg's modification date.
Click the Name column header to sort the list alphabetically.
Drag any other receipts whose names begin with "Final Cut Pro" to the Trash.
Insert your Final Cut Pro installation disc and install Final Cut Pro.
When finished, use Software Update (under the Apple menu) to update your software to the latest version.

I started a fresh install, but noticed it never asked me again for my serial number. I was skeptical, but the installation went on and I made it all the way to the last disk, but when I put the Motion disk in the computer seemed to struggle to read the disk and eventually asked for the FCP disk to be put back in which resulted in another error.

I have tried several times since then to get this thing installed but keep failing. I worry about how it never asks me for a serial number. Are there some files that I am not deleting?

I have also tried to install one disk at a time and installing without Content.

Using a brand new Imac



AviationFan
Jan 25, 2008, 08:57 AM
I can't give you specific advise on what to do, but I have experienced problems when installing FCS2 where things wouldn't uninstall when following the procedures published on Apple's support pages.

I eventually called the Apple support hotline, which gives you 90 days of free support for the Pro software applications. They were very helpful and patiently guided me through the process until everything worked fine. I'd suggest you give them a call.

- Martin

ChelseaFC
Jan 25, 2008, 09:00 AM
plan on doing that today

Thanks Martin

pseudodave
Jan 25, 2008, 11:57 PM
Just curious, but are ya'll running Tiger or Leopard and experiencing these problems?

AviationFan
Jan 26, 2008, 03:46 PM
Just curious, but are ya'll running Tiger or Leopard and experiencing these problems?I was running Tiger. Trying to upgrade from FCS to FCS2.

- Martin

ChelseaFC
Jan 29, 2008, 01:05 PM
I have Leopard

I still haven't been able to get the Motion Content to install. Kind of worried I have several duplicate files on my computer from the failed installs

statikcat
Jan 29, 2008, 02:47 PM
I thought most apps store the serial in the plist. It would be interesting to know where FCP stores it.

puckhead193
Jan 29, 2008, 11:01 PM
I searched and came up with this thread...
My Final Cut Studio 2 (academic) came and i want to install it but i have the old final cut studio on my computer. Do i need to uninstall it so i won't have the old final cut studio files on their or once i install final cut studio 2 it will over-right/delete the files?
Thanks

statikcat
Jan 30, 2008, 01:45 PM
Try this

In Finder, navigate to /Library/Receipts/

Locate the file named ProMediaIO.pkg and delete

Serial information is likely there after doing some research online.

puckhead193
Jan 30, 2008, 02:47 PM
I can't give you specific advise on what to do, but I have experienced problems when installing FCS2 where things wouldn't uninstall when following the procedures published on Apple's support pages.

I eventually called the Apple support hotline, which gives you 90 days of free support for the Pro software applications. They were very helpful and patiently guided me through the process until everything worked fine. I'd suggest you give them a call.

- Martin

is their a special number to call or is it the standard number?

AviationFan
Jan 31, 2008, 11:02 AM
is their a special number to call or is it the standard number?I used their standard number. In the US, that's 800-275-2273. You'll need your support ID that came with the software. The wait times were horrible the two times I used their support service, but once I had someone on the line they were able to provide very good help!

- Martin

puckhead193
Jan 31, 2008, 08:02 PM
I used their standard number. In the US, that's 800-275-2273. You'll need your support ID that came with the software. The wait times were horrible the two times I used their support service, but once I had someone on the line they were able to provide very good help!

- Martin

how long was the wait/how long does it take to remove/find all the files?
edit my only class was cancled so i plan on updating both system tomorrow

Sonicjay
Jan 31, 2008, 08:32 PM
I used AppZapper to remove FCS from my MacBook once. It seemed to work really well, and I think the demo lets you do run it 5 times for free IIRC.

puckhead193
Jan 31, 2008, 09:03 PM
anyone use/heard of this - its free and is meant for FCS
http://www.digitalrebellion.com/blog.php?blog=1&post=141

edit i think this is my 5,000 post :eek: i need a life :p

puckhead193
Feb 1, 2008, 10:03 AM
i totally took over this thread :p
But anyways i called up apple and they said just to install it. I don't need to delete anything... :confused:
why can't apple make an un-installer... c'mon i bet the guy who created his own imovie has one... share the love

AviationFan
Feb 1, 2008, 10:24 AM
how long was the wait/how long does it take to remove/find all the files?I don't remember exactly, but I was on hold for something like half an hour. When I was finally talking to someone, it took maybe another half hour to 45 minutes for him to guide me through the procedure and confirm that everything was working. That, to me, was the best part, that he actually waited to make sure that his approach had solved the problem.

- Martin

puckhead193
Feb 1, 2008, 10:26 AM
so i went ahead and attempted to install and this is what comes up...
how come motion, soundtrack DVD studio, and livetype don't have install...
and why are they all greyed out except color?