eBay packages lost by Royal Mail covered by eBay or PayPal?

[netdog]

I sold two memory sticks via eBay that never arrived (the package required a signature). I have a trace in with the Royal Mail in London, and on their form their was a lot about filing for losses with eBay.

If the Royal Mail confirms that the package has never been delivered and can't be found, is there any recourse with eBay or PayPal to cover the cost of the item? It was sent First Class Recorded and we have all the relevant docs. The item was paid for via PayPal.

[xUKHCx]

You reclaim from the royal mail, that is the point of paying extra for recorded it comes with insurance (think standard is around £30) IIRC.

[tersono]

Ultimately, according to the UK distance selling regulations, the ultimate responsibility lies with the seller - it is their responsibility to ensure that the goods arrive, just as if you bought from a shop.

The seller should be able to claim from Royal Mail for the loss - in the meantime I'd suggest that you contact them for compensation as a first step. If they don't do the right thing, then file a 'goods not received' complaint via Paypal - you should get your money back without any problems.

Personally, as an eBay seller, I ALWAYS send goods via insured parcel post or special delivery. If the item is not received, I check with Royal Mail - if no signature, I claim back from them and refund my buyer ASAP.

You reclaim from the royal mail, that is the point of paying extra for recorded it comes with insurance (think standard is around £30) IIRC.

Nope - that's incorrect. The SELLER claims from Royal Mail if the item is covered. The buyer is legally entitled to either the goods or a refund, regardless of whether the seller has insured the item.

[bartelby]

You reclaim from the royal mail, that is the point of paying extra for recorded it comes with insurance (think standard is around £30) IIRC.

Under £30 value you only need proof of postage. i.e. the receipt.
Over £30 then it's sent recorded or special delivery.

[xUKHCx]

Nope - that's incorrect. The SELLER claims from Royal Mail if the item is covered. The buyer is legally entitled to either the goods or a refund, regardless of whether the seller has insured the item.

He is the seller.

[netdog]

Ultimately, according to the UK distance selling regulations, the ultimate responsibility lies with the seller - it is their responsibility to ensure that the goods arrive, just as if you bought from a shop.

The seller should be able to claim from Royal Mail for the loss - in the meantime I'd suggest that you contact them for compensation as a first step. If they don't do the right thing, then file a 'goods not received' complaint via Paypal - you should get your money back without any problems.

Personally, as an eBay seller, I ALWAYS send goods via insured parcel post or special delivery. If the item is not received, I check with Royal Mail - if no signature, I claim back from them and refund my buyer ASAP.



Nope - that's incorrect. The SELLER claims from Royal Mail if the item is covered. The buyer is legally entitled to either the goods or a refund, regardless of whether the seller has insured the item.

I am the seller.

[tersono]

He is the seller.

oops - my bad. Misread the OP. Sorry =]

[netdog]

Under £30 value you only need proof of postage. i.e. the receipt.
Over £30 then it's sent recorded or special delivery.

I sent it recorded First Class and am being told that isn't worth much. Wish the postal clerk had told me then.

[bartelby]

I sent it recorded First Class and am being told that isn't worth much. Wish the postal clerk had told me then.

Recorded is up to £34.
I'm sure it used to be up to £100 or so.