PDA

View Full Version : Panther in UK


Pages : [1] 2

BowiPod
Oct 24, 2003, 08:50 AM
Any of you in the UK get your Panther today, or are you still waiting?

I'm in Aberdeen and still waiting! Guess it will come tomorrow.:(

DanUk2003
Oct 24, 2003, 09:00 AM
I'm picking up mine tommorow at Solutions Inc. (South of England's AppleStore & Specialist)

They're doing a "Panther Party" tommorrow!

http://www.solutions-inc.co.uk/

steadyeddie
Oct 24, 2003, 09:10 AM
Still waiting in Reading too.

adders
Oct 24, 2003, 09:29 AM
I've not even had a shipping notification yet, and I ordered my copy only a few minutes after it went on sale.

It's a touch shoddy, frankly.

Jack White
Oct 24, 2003, 10:38 AM
got mine this morning! woot!!
Ordered about 5 days ago, got the shipping notice on monday/tuesday

BowiPod
Oct 24, 2003, 10:41 AM
Mmm..mine was sent out Wed morning but has not arrived. Monday morning it is then!

So much for the evening delivery Apple promised....

steadyeddie
Oct 24, 2003, 10:43 AM
Jack: who was it delivered by? By courier or by normal parcel post? Last time I bought something from the Apple store (a LaCie CDRW), it came by TNT... just wondering!

m4rc
Oct 24, 2003, 10:44 AM
Kind of relevant, I guess. Most of the people on here are in the US, first time I have seen so many UK posts on a thread! Maybe we should try and set up a sub-forum, or at least note each others User ID's.

I am in Brighton, and know no-one else with a Mac - can be a lonely old world this 'think different' stuff!

Marc

BowiPod
Oct 24, 2003, 10:46 AM
Good thinking. How do we go about it?

gotohamish
Oct 24, 2003, 10:56 AM
I got my shipping notice the morning of of Wed 22nd.

I called Apple yesterday, they said it was dispatched by 'parcel post' which I assume means Parcel Force? It might just be regular airmail --> Royal Mail from Ireland, so I'm guessing there might actually be Saturday deliveries.

Notice how it still says "order today for evening delivery on October 24th" - what's with this? How does anybody deliver in the evening?

BowiPod
Oct 24, 2003, 10:59 AM
I'm sure if they had shipped on monday/tuesday it would have all worked beautifully.....

I see that stateside a lot of the orders got upgraded to overnight or 2 day delivery to assure Friday afternoon delivery.

Nevermind, will be able to keep an eye on installation problems over the weekend

gotohamish
Oct 24, 2003, 10:59 AM
JUST this second called Apple UK, and they're all by post in the UK, meaning YES TO SATURDAY DELIVERIES.

A little sneaking if you ask me though... the message on the site means "order today for your 10.3 to be SENT by the evening of the 24th" Tut tut Apple.

Well, I'll be all ears for the doorbell in the morning.

REPEAT: There are to be NO evening deliveries in the UK.

BowiPod
Oct 24, 2003, 11:02 AM
nice one, thanks. As my copy is being delivered to my university department, I'll have to wait until Monday.

cwedl
Oct 24, 2003, 11:24 AM
does anyone know when PC world will be getting Panther, I am in southampon, John Lewis will not be getting it until next week sometime, I may pop down the Hedge end tonight to have a look.

steadyeddie
Oct 24, 2003, 11:31 AM
Originally posted by BowiPod
nice one, thanks. As my copy is being delivered to my university department, I'll have to wait until Monday.

Yup, same here. Mine was sent on Wednesday, to be delivered to my work address (a university). So no Panther for me this weekend either! :(

andym172
Oct 24, 2003, 11:36 AM
Originally posted by gotohamish
JUST this second called Apple UK, and they're all by post in the UK, meaning YES TO SATURDAY DELIVERIES.

A little sneaking if you ask me though... the message on the site means "order today for your 10.3 to be SENT by the evening of the 24th" Tut tut Apple.

Well, I'll be all ears for the doorbell in the morning.

REPEAT: There are to be NO evening deliveries in the UK.

I was told by Apple that because this is 'something very special' (to Apple) that they've tried to make sure that everybody receives their copy at 8 tonight...

Can't see it myself, but we'll see :)

iGav
Oct 24, 2003, 11:38 AM
Originally posted by marccarter
Kind of relevant, I guess. Most of the people on here are in the US, first time I have seen so many UK posts on a thread! Maybe we should try and set up a sub-forum, or at least note each others User ID's.

I am in Brighton, and know no-one else with a Mac - can be a lonely old world this 'think different' stuff!

Marc

We're here.... ;) MR London Geekfest on the 22nd November, MacExpo in Angel, London if you're interested.... :D Come up to play... ;) :D

davrouk
Oct 24, 2003, 12:11 PM
i ordered mine early last week, got my shipping confirmation wednesday together with a "spring" tracking number (never heard of them!)

still hasnt arrived (even though the store said delivery by 8pm on 24th)

wont be buying from the apple store again - i could have nipped to manchester and bought it tonight when i finished work! :mad:

wont get to play with it until late next week now due to work comittments :(

DanUk2003
Oct 24, 2003, 12:50 PM
Originally posted by marccarter
Kind of relevant, I guess. Most of the people on here are in the US, first time I have seen so many UK posts on a thread! Maybe we should try and set up a sub-forum, or at least note each others User ID's.

I am in Brighton, and know no-one else with a Mac - can be a lonely old world this 'think different' stuff!

Marc


Marc, I live in Sussex too. You don't know anyone with a Mac?!?!

Why not go to the Solutions Inc. Panther Party tomorrow (on all day), it's on the Old Shoreham Road near Hove...

caveman_uk
Oct 24, 2003, 12:59 PM
Originally posted by cwedl
does anyone know when PC world will be getting Panther, I am in southampon, John Lewis will not be getting it until next week sometime, I may pop down the Hedge end tonight to have a look.
Going on the standard of PCWorld in Stevenage I reckon they should have it just before 10.4 comes out:rolleyes:

cuggles
Oct 24, 2003, 01:13 PM
Well I had an email from Apple yesterday after I queried the AppleStore page's promis of 'Order today for evening delivery on 24th Oct'.

I was informed by email that no copies of Panther have shipped form Apple UK / Ireland and that their logistics department had confirmed this.

All copies will ship this evening apparently according to the email I recieved, to be frank and honest I have been repeatedly let down by the service from AppleStore in the UK.

Oh and for the person asking about parcel post, it's not parcel force :( It's the slowest method of posting anything in the UK.

Disgruntled Stephen.

Lincoln
Oct 24, 2003, 01:25 PM
I have pre-ordered a copy from KRCS in Nottingham and will be picking it up tomorrow.

They are my nearest Apple store. The PC World here in Lincoln is very hit and miss when it comes to supplying Apple stuff.

http://www.krcs.co.uk/krcs_nottingham.html

caveman_uk
Oct 24, 2003, 02:00 PM
Originally posted by cuggles
Well I had an email from Apple yesterday after I queried the AppleStore page's promis of 'Order today for evening delivery on 24th Oct'.

I was informed by email that no copies of Panther have shipped form Apple UK / Ireland and that their logistics department had confirmed this.

All copies will ship this evening apparently according to the email I recieved, to be frank and honest I have been repeatedly let down by the service from AppleStore in the UK.

Oh and for the person asking about parcel post, it's not parcel force :( It's the slowest method of posting anything in the UK.

Disgruntled Stephen.
Quite a few folks here, myself included, have had their shipping confirmations (mine wednesday morning) and their status has changed to 'shipped' on order tracking. So are these ************?

gotohamish
Oct 24, 2003, 02:01 PM
It's 8.02pm, and NO PANTHER in my hands.

Surprise surprise.

I can't believe Apple UK have fed us all such different information.

I too have that ''spring'' confirmation number - though I've no idea what that is!

I know one guy in the UK got his today after a tueday shipping confirmation, so as mine was wednesday, he's to tomorrow's post.

caveman_uk
Oct 24, 2003, 02:01 PM
Guess what??? It's 8.01PM. We can now officially describe AppleStore Europe as a bunch of useless gits.:mad:

caveman_uk
Oct 24, 2003, 02:04 PM
Originally posted by gotohamish

I know one guy in the UK got his today after a tueday shipping confirmation, so as mine was wednesday, he's to tomorrow's post.
When did he order his? The instant it was announced. I ordered mine within an hour of the announcement and I ain't got mine.

What did that UK guy that got his wednesday do to get his early? Sexual Favours????

andym172
Oct 24, 2003, 02:08 PM
Not got mine either :(

Ah well, there's worse things going on in the world than not receiving Panther. Not much worse, but still... :D

steadyeddie
Oct 24, 2003, 02:17 PM
That's the last time I ever pre-order anything from Apple. I could have gone into London or Oxford tomorrow and picked Panther up from any number of Apple resellers (see http://www.apple.com/uk/macosx/events/).

Parcel post? Allow 10 days for delivery? No wonder they were offering "free shipping".

iGav
Oct 24, 2003, 03:13 PM
Originally posted by caveman_uk
Guess what??? It's 8.01PM. We can now officially describe AppleStore Europe as a bunch of useless gits.:mad:

You'll feel much better after you call them up to give them a bollock*ng and end up listening to that soothing female southern irish accent... :rolleyes: you won't get anywhere, nor will you have Panther in your hands any sooner... but... :rolleyes:

P.S. correct me if I'm wrong, but if you don't get it in the post tomorrow morning, the AppleStore is closed on Saturdays.... ??? :rolleyes:

Apple UK.... what a bunch of muppets....:rolleyes:

gotohamish
Oct 24, 2003, 03:22 PM
Originally posted by iGAV
You'll feel much better after you call them up to give them a bollock*ng and end up listening to that soothing female southern irish accent... :rolleyes: you won't get anywhere, nor will you have Panther in your hands any sooner... but... :rolleyes:

P.S. correct me if I'm wrong, but if you don't get it in the post tomorrow morning, the AppleStore is closed on Saturdays.... ??? :rolleyes:

Apple UK.... what a bunch of muppets....:rolleyes:

Too right, they are an embarrassment to the company we know and love.

The tech fixing bit's okay though... but COME ON! Too much damn Enya already!!!

adders
Oct 24, 2003, 03:23 PM
Well, as of 9pm this evening, my order is still listed as "being assembled".

Could this be because I ordered the Family Pack? If so, I'm being penalised for being honest, which is, as I said earlier, pretty shoddy.

caveman_uk
Oct 24, 2003, 03:27 PM
Originally posted by iGAV
You'll feel much better after you call them up to give them a bollock*ng and end up listening to that soothing female southern irish accent... :rolleyes: you won't get anywhere, nor will you have Panther in your hands any sooner... but... :rolleyes:

P.S. correct me if I'm wrong, but if you don't get it in the post tomorrow morning, the AppleStore is closed on Saturdays.... ??? :rolleyes:

Apple UK.... what a bunch of muppets....:rolleyes:
You're right. I'd be on the phone to have a go and by the time the lass had finished I'd have bought a G5 just to make her happy:eek:

I'm guessing on it arriving tomorrow morning. Just a shame I'm busy brewing tomorrow
:D

caveman_uk
Oct 24, 2003, 03:28 PM
Originally posted by adders
Well, as of 9pm this evening, my order is still listed as "being assembled".

Could this be because I ordered the Family Pack? If so, I'm being penalised for being honest, which is, as I said earlier, pretty shoddy.
I gave honesty a miss...:rolleyes: :rolleyes: :rolleyes:

crap freakboy
Oct 24, 2003, 04:57 PM
Originally posted by BowiPod
Mmm..mine was sent out Wed morning but has not arrived. Monday morning it is then!

So much for the evening delivery Apple promised....

same here....well pi**ed off at Apple and myself because I couldve driven locally tonight to ComputerWarehouse at 7pm for their launch party but I broke my ankle a few weeks back, so driving is a tad painful. Last time I even bother with using the AppleStore. ....I'm just whinging now..

Kheraha
Oct 24, 2003, 05:01 PM
I've had repeated problems with Applestore UK. The latest one being the lack of Panther on my doorstep - it still shows Being Assembled on the order status page (mines a UTD order). The logistics of this company are frankly a disgrace - my G5 took 12 days from delivery notification to actual delivery - god knows what these bozos would do if they had to offer overnight delivery as they do in the US. Something should be done about this - an official complaint to Apple HQ or something - they are really letting the company down. Not only do we get less features (Sherlock, iPhoto etc) we have to put up with very poor service. Never again from Apple Store directly - I would have actually preferred to pay full price and actually get it on time.

crap freakboy
Oct 24, 2003, 05:14 PM
sad thing is I did pay full price and here I am Pantherless...a enmass complaint would be cool, I'd add my name and details to it, just need someone with a extremely better grasp of english grammar than me to draft it. Any takers?

What really gets my goat is after I'd recieved my order confirmation I emailed them asking that 'if my order would not be delivered on the advertised LAUNCH date' would they contact me so I could cancel my order. Guess what? The following morning the confirmation email arrived, so I, like a fool, thought all was in hand. BTW I was serious about a group complaint letter, I'd guess there's quite a number of unhappy AppleStore customers out there who have been led up the garden path. mmm I need a beer and a fag it seems :)

Kheraha
Oct 24, 2003, 05:50 PM
I'll do it. I dont mind writing a letter of complaint to Jobs et al in Cupertino - somebody should let them know just how bad the European arm of the company is at customer service and logistics. As an example - I run a magazine and use Apple equipment extensively in my operation. I own a G5, 3 G4s and 2 Powerbooks, 3 Apple screens, plus lots more. This year alone I have spent some 」7000 directly with AppleStore UK - and that doesn't include personal stuff like an iPod, iSight etc. On top of this I've spent as much again this year on software to support the platform. My first purchase earlier this year (12" Powerbook + stuff) was delayed in delivery for various spurious reasons - my FCP4, purchased this August didnt turn up for two weeks from delivery note - my G5 delivery was a nightmare of chasing various logistics companies around Europe - spending countless hours and money on the phone trying to find out when the machne would actually arrive. It seems that regardless of where you live in the EU, Apple ship via Luxembourg and the Netherlands - in my case, the G5 was sent to a depot at Heathrow from Ireland, it was then sent to the Netherlands, then to Luxembourg, then back to the Netherlands, before finally arriving on my door step 12 days after the shipment note. In that time, nobody at Apple knew where the packages actually where - TNT/Kuhne & Nagel just put me back to Apple and the whole thing was a nightmare. Now this debacle with Panther. Even the editorial in the last MacUser UK mentioned the poor logistics that Apple employ on this side of the pond. All this and they simply ignore emails of complaint - I know, I've sent a few over the last year - one even took them three weeks to reply to - and then it was just to say can you send it again as we've had an email problem!! Something has to be said and done about this. We all love Apple and its innovation - but this lack of service is galling to say the least - I know of no other company in the tech sector that has this kind of reputation in UK/Europe. Rant over.

Jack White
Oct 24, 2003, 06:02 PM
Originally posted by cwedl
does anyone know when PC world will be getting Panther, I am in southampon, John Lewis will not be getting it until next week sometime, I may pop down the Hedge end tonight to have a look.
me too! couldn't be bothered with Hedge End PC World..they are a bunch of idiots.

Jack White
Oct 24, 2003, 06:09 PM
i ordered a firewire hard drive for my Carracho server of Apple Uk..it came in a week as promised.
I had an iMac with an iffy screen that got picked up, fixed, and brought back to me in the space of 2 days. Soooo..no complaints really.

andym172
Oct 24, 2003, 06:45 PM
Have just received an e-mail off Apple to say that my Panther order (ordered on 09/10) has now been shipped and to expect 10 business days for delivery :o:o:o

I'm hoping this has just been some sort of a technical glitch and that it'll be on my doorstep tomorrow. Here's for hoping! :)

BowiPod
Oct 24, 2003, 09:01 PM
wow...so not many people have received their copy of Panther. Glad I started the thread.

Let's see how tomorrow turns out and then maybe we should all send some complaints to AppleStore.

Good luck troops.

Sabenth
Oct 24, 2003, 09:46 PM
Lets see iam english and proud of it but iam living in Melbourne Australia and i can tell you this much at least you get post on saturdays thats one thing i miss about england posts on saturdays apple australia is just as bad if not worse than the european sector of apple has anyone noticed that our american cusions and no offence to them are having all the good stuff they get the music store they get new products they get new os's before everyone else..

No offence guys but theres a lot more to the wrold than the USA.. thats my 2 pence worth ..

Oh on another note i have had a go with panther and say that its well well worth it at least for me it is. and id didnt buy online went to a shop learnt that lesson long ago..

gotohamish
Oct 25, 2003, 02:48 AM
please post if any of you get panther in the UK post this saturday morning.

WANT IT!

cuggles
Oct 25, 2003, 02:54 AM
This morning I received a shipment notification for my UTD Panther, apparently it shipped on the 24/10/2003 via 'Spring' or as we know it 'Parcel Post' and I now also have to allow 10 business days for delivery, this is abismal!

In the US they at least have shipment options, and in the UK they 'can' send by overnight TNT so why don't they? They could at least give us the option to upgrade our shipping methods as in the US.

If it doesn't arrive this morning I'm going to see if John Lewis has it in and will go get it and pay full price then rant at AppleStore all over again on Monday. Just because we are in the UK doesn't mean we should get this shoddy level of service.

If someone does do the mass complaint letter you can count on my and my partners name on it!

Disgruntled Stephen

gotohamish
Oct 25, 2003, 03:05 AM
Originally posted by cuggles
This morning I received a shipment notification for my UTD Panther, apparently it shipped on the 24/10/2003 via 'Spring' or as we know it 'Parcel Post' and I now also have to allow 10 business days for delivery, this is abismal!

In the US they at least have shipment options, and in the UK they 'can' send by overnight TNT so why don't they? They could at least give us the option to upgrade our shipping methods as in the US.

If it doesn't arrive this morning I'm going to see if John Lewis has it in and will go get it and pay full price then rant at AppleStore all over again on Monday. Just because we are in the UK doesn't mean we should get this shoddy level of service.

If someone does do the mass complaint letter you can count on my and my partners name on it!

Disgruntled Stephen

I thought about that, but we're getting the educational version, so it's 」30 less. I could go to PC World here in York where they maybe have it, and pay 」99. But I'd rather wait and pay the 」30.

In a slight defence of Apple UK, they never promised a 24th delivery, but they DAMN WELL should have. Why do we always get left behind?

Also, as far as the 10 days of shipping goes, this is evidently a LONG cover shot. Apple UK told me 2/3 days EXPECTED, and my local post sorting office said from Eire a parcel post item typically took 2/3 days. This is day 4 now for me, so fingers crossed.

Sabenth
Oct 25, 2003, 03:14 AM
Well i ve had all day to play around at my local apple store here in Melbourne if i had been back home in sheffield i would have probaly gone to PC World the whole online thing just sucks unless your American.. Its not just the UK either thats suffering well pissed Australians are not too happy either about all of this and i think a few of the french and german camp arnt to happy either by the sounds of things..

If a company such as Apple is going to put a shiping date on somthing you would exspect that date to be fulfiled obviously we dont count for jack here in Australia or in the UK ..

cuggles
Oct 25, 2003, 03:17 AM
Actually they did promise 'evening delivery' on the 24th if you take the website literally :-)

crap freakboy
Oct 25, 2003, 03:17 AM
Saturday morning normal post already been and gone, just have to hope that a Parcel Force van arrives during the day. Either way I'm going to complain, be it personally or via a group email as suggested in the earlier posts.
For Gawds sake this is day 4 since shipping, more than likely Apple sent it 2nd class.

:mad: still grumpy

gotohamish
Oct 25, 2003, 03:22 AM
Originally posted by cuggles
Actually they did promise 'evening delivery' on the 24th if you take the website literally :-)

Yes, I totally agree with you, but I'm going on the explanation Apple UK gave me regarding that exact sentence (see earlier posts).

gotohamish
Oct 25, 2003, 03:23 AM
Originally posted by crap freakboy
Saturday morning normal post already been and gone, just have to hope that a Parcel Force van arrives during the day. Either way I'm going to complain, be it personally or via a group email as suggested in the earlier posts.
For Gawds sake this is day 4 since shipping, more than likely Apple sent it 2nd class.

:mad: still grumpy

Same here, so I'm listening out for the van too.

caveman_uk
Oct 25, 2003, 03:43 AM
If it doesn't turn up this morning I'm sending this...

Dear Sir,

I ordered my copy of OS 10.3 panther the day it was announced but seemingly this is not enough notice for the Applestore to ensure that it was delivered by the 24th October. Your website quite clearly stated that customers should expect delivery by the evening of the 24th. Clearly you have failed to live up to those expectations.

I know from online discussion boards that I am not the only UK customer to have been mislead by the European Applestore. All of us may as well have gone to a reseller this morning and bought it from them. The next time the opportunity of pre-ordering anything from the Applestore arises I will ignore it and go to a reseller.

Thank you you for having let a lot of people down. Again Apple's European customers have been treated as second class customers compared to their US cousins.

gotohamish
Oct 25, 2003, 03:46 AM
Originally posted by caveman_uk
Thank you you for having let a lot of people down. Again Apple's European customers have been treated as second class customers compared to their US cousins.

There's a double 'you' there, and also, try rearranging this sentence, as sarcasm isn't the right approach - it will bring no sympathy to your cause, only annoyance.

Otherwise, good idea!

H

ckwm
Oct 25, 2003, 03:49 AM
Saturday post been and gone and Panther is as elusive as the beast of Bodmin Moor!

Really annoyed as there is a Panther event at an apple centre 10 miles from here. And there I was yesterday like a little boy watching at the window!

Mine shipped on Wednesday too.

gotohamish
Oct 25, 2003, 04:03 AM
Does anybody think Apple will actually refund you because of this (ie, if we were to go to a reseller NOW and get a copy)?

I guess they'll just say "well you could've waited."

caveman_uk
Oct 25, 2003, 04:03 AM
Originally posted by gotohamish
There's a double 'you' there, and also, try rearranging this sentence, as sarcasm isn't the right approach - it will bring no sympathy to your cause, only annoyance.

Otherwise, good idea!

H
How about this?

I feel you have let a lot of people down. Once again Apple's European customers have been treated as second class customers compared to their US cousins.

mactechuk
Oct 25, 2003, 04:07 AM
We are going to be ordering 700 copies of panther soon so you would think that our Apple rep would of rushed us a copy - nope, we are still using the beta's.

The AMP on our servers hasnt helped either.:confused:

gotohamish
Oct 25, 2003, 04:08 AM
Originally posted by caveman_uk
How about this?

I feel you have let a lot of people down. Once again Apple's European customers have been treated as second class customers compared to their US cousins.

A+, gold star. :D

caveman_uk
Oct 25, 2003, 04:10 AM
Perhaps they could send us a free T-shirt or dog tags or something seeing as how they've screwed this up????

caveman_uk
Oct 25, 2003, 04:11 AM
Originally posted by gotohamish
Does anybody think Apple will actually refund you because of this (ie, if we were to go to a reseller NOW and get a copy)?

Nope, I very much doubt it...

gotohamish
Oct 25, 2003, 04:12 AM
Originally posted by caveman_uk
Perhaps they could send us a free T-shirt or dog tags or something seeing as how they've screwed this up????

Yeah, great idea. They'll send them next week... we'll get them.. when? 2005?

caveman_uk
Oct 25, 2003, 04:15 AM
BTW, does anyone know Steve Jobs' email address?

m4rc
Oct 25, 2003, 04:21 AM
Couple of things. We are all a little frustrated by Apple UK's service, and a lot of people agree that an 'en-mass' show of dissappointment might be a good thing. How about a petition? http://www.petitiononline.com/ is a good starting point, and no, I am not writing the thing! But I will certainly sign one.

Secondly, some of you have said that you are getting notice of a 10 day delay. I chased Apple via phone on Friday 10th regarding my 15.2" PB, and was told it would ship on or after the 24th. Then would take 15 working days to arrive. Nice. I then found it had shipped on the 10th via the order status screen. It was BTO by the way. Expected shipping was 10 working days. On the 14th, Tuesday, I got an email from Apple telling me that there would be a 10 working day delay on top of any shipping times I already knew of, not pleased. I called Apple and they confirmed, saying that they were having supply problems, which I said made no sense as it has shipped. The guy just said there were lots of delays on the shippers side.

It arrived Friday 17th @ 2pm. They know nothing, I think you will find it is almost a standard e-mail now just to stop people hassling custoimer services!

Anyway, still waiting for the postman!

Marc

gotohamish
Oct 25, 2003, 04:59 AM
Originally posted by caveman_uk
BTW, does anyone know Steve Jobs' email address?

steve@mac.com ? ?? ?

andym172
Oct 25, 2003, 05:00 AM
Still not received my copy - phoned the post office and they don't have anything there for me.

Off to uni tomorrow so may have to wait another week or so...:(

I'm not impressed.

ckwm
Oct 25, 2003, 05:06 AM
I'm sure these will not come via Royal Mail. My order says shipped by Spring who are an international delivery company.

Their website is http://www.atspring.com/ which does not have anything useful like order tracking!

ckwm
Oct 25, 2003, 05:07 AM
BTW Spring's caption is "reshaping global mail' which I guess means they kick the boxes around the depot before delivering them:D

davrouk
Oct 25, 2003, 05:10 AM
spring have a phone number on their uk site - anyone rang it?

any complaint will probably fall on deaf ears at the uk apple store. i would like to complain to someone high up in the company (although steve probably wouldnt read it).

they should not be advertising things they know they cannot follow through -simple as that

gotohamish
Oct 25, 2003, 05:16 AM
Originally posted by ckwm
I'm sure these will not come via Royal Mail. My order says shipped by Spring who are an international delivery company.

Their website is http://www.atspring.com/ which does not have anything useful like order tracking!

Well Apple UK told me they were Royal Mail.

I called Spring... no one in the customer services until monday. He sounded flustered, like he'd had a LOT of calls! Maybe THEY'LL complain to Apple too!

Sabenth
Oct 25, 2003, 05:22 AM
this may be long and yea its australian based but goes to show just what apple really thinks outside the USA market

Ok, so someone at AU Apple has been working overtime this weekend, I received a notice that my order shipped today (Saturday) Maybe they have a back-log? Kind of odd..
Anyone get a delivery today?

-- As a side note, I was walking to work thismorning, and I went past the new Apple Store on Chapel Street hoping to stick my head in and see at least 1 or 2 people in there getting panther (and at a very long shot pick up some dog tags)... They weren't even OPEN! (this is at 10am) .. So my opinion of Apple Aus has just bottomed out.. Major new release, website with the countdown clock, and not a salesperson in sight an hour after it was supposed to go on sale.... Shame shame shame... (where's Derryn Hinch when you need him...

Dear Apple Customer,

The following products shipped on 25.10.2003. Transit time will
depend upon whether you have chosen standard or premium freight
options. If your order is shipping standard freight, it should arrive
within 2 - 5 business days of shipment.

Product # Product Description Qty Ext Price

davrouk
Oct 25, 2003, 05:24 AM
at least you guys have an apple store down there!

caveman_uk
Oct 25, 2003, 05:37 AM
So no-ones has come today then???? Oh well...just sent the email. Though for all the good it will do me I might as well sandpaper my arse :rolleyes:

gotohamish
Oct 25, 2003, 06:12 AM
So, it's hit noon on saturday, and still no sign. I'm VERY annoyed about this.

See you all back here on monday?! :rolleyes:

eristica
Oct 25, 2003, 06:17 AM
Just to add another (disappointed) voice to the thread.

I also received my shipping notification on Wed and have NOT received my copy of Panther.

It's particularly disappointing compared to Jaguar - that arrived here (in North Scotland) a few hours before the official launch, sent by 'proper' courier not just chucked into Parcel Post - which, by the way is SLOWER than second class mail in the UK! BTW, Parcel Post will deliver on Sat morning only, no afternoon deliveries - so don't wait in!

I totally agree this is just Apple being cheap and shoddy. I could probably walk into my local John Lewis today and pick up a copy - or I could walk into PC World and deliberately not buy anything, I hate that store! :)

If a mass email, or other action, is planned - count me in!

crap freakboy
Oct 25, 2003, 06:32 AM
sod this for a game of soldiers....12.29 and I'm now off to watch Bill Bailey, hope to come back less pi**ed off. Really tempted to refuse delievery when it finally turns up ....but gonna call them irish toss pots on monday, bet there'll be queue to get through. I'll keep you posted....must remember to be polite when I call.

Sabenth
Oct 25, 2003, 06:44 AM
Sorry should have pointed this out that post is credited too pjtro2 hes the one who posted it all i just quoted it from the australian version of this thread diffrence been at least the shops were open in the UK LOL god knows whats going on down here we dont get post on saturdays so we know we have to wait till monday or tueday were as back home in the uk i know we get post on saturdays so i am sure apple could have made an effort a real effort like they did for the USA ..


And nope i dont have Panther either not till i get my new eMac ...!!!

ckwm
Oct 25, 2003, 06:44 AM
Originally posted by crap freakboy
sod this for a game of soldiers....12.29 and I'm now off to watch Bill Bailey, hope to come back less pi**ed off. Really tempted to refuse delievery when it finally turns up ....but gonna call them irish toss pots on monday, bet there'll be queue to get through. I'll keep you posted....must remember to be polite when I call.

Surely 25 minutes of Enya will calm your nerves as you hold....;)

gotohamish
Oct 25, 2003, 06:46 AM
Originally posted by ckwm
Surely 25 minutes of Enya will calm your nerves as you hold....;)

I'd prefer 25 cans of Guinness.

Sabenth
Oct 25, 2003, 06:47 AM
id prefer 25 cans of newcastle brown or somthing that will really knock me for six

CrackedButter
Oct 25, 2003, 07:04 AM
I would buy Panther today from a dealer but Apple don't know if my powerbook is shipping with in preinstalled or whether its 10.2.7 but the offer for the upgrade.

I asked the guy just 5 minutes ago as to whether it comes with it and wanted to give him an order number to find out. He said wait for it to arrive and i said i want to buy it today but he said just wait and see if its preinstalled or got the offer.

Stupid just stupid. I could be getting on a bus right now to get it if they damn told me what is coming with the powerbook.

I have an ibook right now with me and would of liked to install it on this first.

RE: Apple UK yeah it sucks, infact everything about Apple sucks bar the product itself. I'm sick of their service but what can we do?

I have the idea that ALL NON-US CUSTOMERS should stop buying any of their products until they give us want we deserve just like the US customers. Half of Apple's profits come from outside the US so why not treat us the same. I bet they would if they found they were not making any money from us.

Making a list of reasonable demands:

1. A decent iPhoto service
2. At least "x" amount of Non US Apple stores.
3. Same product release schedules and availability.
4. Beter realistic pricing compared to US pricing.

If we could get enough mac users to do this they would have to meet those demnds, they are not impossible and all its does is provide a better service and its better for them because they have stores outside the US and better pricing. It can't hurt them either.

Stop buying their products, stay with what we have until they do something about it. Its been done before so why not again?

Mac Panda
Oct 25, 2003, 07:31 AM
Hey guys! I live in london and i still haven't received the copy, i ordered it when they pratically announced it.

I rang up the apple store and asked them where was my copy of panther was and they swore at me and hung up. Not impressive huh?At least Microsoft doesn't do this! I needed it for my son's birthday which was yesterday.

eristica
Oct 25, 2003, 07:50 AM
Surely this could be a case worth bringing to the attention of the UK Trading Standards authorities?

The UK Apple Store STILL has the graphic promising delivery on the evening of 24th. Regardless of what they actually MEANT by this, it states quite clearly that delivery would be on 24th, and it wasn't and was never going to be.

They're also just about the only online retailer who doesn't specify, or at least give some indication of, delivery times for their products. They do quote shipping times but those are pretty worthless - if your new iBook, for example, took 3 days to ship and 14 days to deliver, which figure is more important?

I'm sufficiently pee'd off with this to make an official complaint - anyone care to add their voice?

As for future orders from Apple Store UK? If they can't specify a delivery time (at least an approx' one), I'll take my business elsewhere, simple as that.

Jack White
Oct 25, 2003, 07:57 AM
call WatchDog!

Mac Panda
Oct 25, 2003, 07:58 AM
What Apple has done is illegal! I remember this for 10.4 NEXT YEAR!

gotohamish
Oct 25, 2003, 08:13 AM
MacPanda - did you get their name? Take that complaint to head office in UK, not back to the store.

As for the UK Apple Store... have you called today (saturday)? It's AN ANSWER MACHINE.

You can't even buy a Mac on a non weekday in office hours. This is perhaps why no one really bothers and gets PC that advertise everywhere here.

What a ********** joke Apple UK are. I'm gonna get my stuff in the US from now on, as I've rarely had good dealer experience here in the UK either. No one can be bothered to sell macs here. It explains a lot.

Mac Panda
Oct 25, 2003, 08:30 AM
Actually they r open today - because i called them up - don't press 2 at the main menu - just press option 1 as if u r a business user and u will eventually speak to someone - i think there is only 1 person working there today. Cos when i rang back i got through to the same man who swore at me. :(

gotohamish
Oct 25, 2003, 08:37 AM
Originally posted by Mac Panda
Actually they r open today - because i called them up - don't press 2 at the main menu - just press option 1 as if u r a business user and u will eventually speak to someone - i think there is only 1 person working there today. Cos when i rang back i got through to the same man who swore at me. :(

Yes, I pressed 2 first, then redialed and pressed 1.

I got a tone, then 'please press 1 to leave a message.'

Tried again and got the same message. Useless.

andym172
Oct 25, 2003, 08:53 AM
To be honest, it's not even as if Apple's products are currently up to scratch either.

Perfect example is the 15" AL Book. White spots on the screen and a faulty lock mechanism are just a couple of the common problems.

Then there's the Dual G5's having to be returned due to a catalogue of problems, not to mention the fiasco with the original 10.2.8.

Windows iTunes has also experienced problems with users commenting that it's not working correctly on many computers.

Hmm...

Kheraha
Oct 25, 2003, 08:57 AM
OK - I've out a petition up and would appreciate as many of you, who want to, signing. Here is the link for the petition:

http://www.petitiononline.com/Appleuk/petition.html

:D

J@ffa
Oct 25, 2003, 09:06 AM
Originally posted by Kheraha
OK - I've out a petition up and would appreciate as many of you, who want to, signing. Here is the link for the petition:

http://www.petitiononline.com/Appleuk/petition.html

:D

Signed.

caveman_uk
Oct 25, 2003, 09:11 AM
Signed

m4rc
Oct 25, 2003, 09:23 AM
Signed

I really prefer this sort of action to the whinging and whining on the forums. Hopefully it will be taken seriously.

Marc

davrouk
Oct 25, 2003, 09:24 AM
Signed, hopefully will have some effect

andym172
Oct 25, 2003, 09:27 AM
Signed :)

BowiPod
Oct 25, 2003, 09:36 AM
Signed

Kheraha
Oct 25, 2003, 09:40 AM
I've emailed the details of the petition to the editors of MacUser and Macworld (UK) - lets get as much publicity as we can for this - if anyone knows of any other online forums that we can get this to - let me know (or feel free to post the link) - newspapers, magazines, news outlets etc....thanks for all the sigs so far......:)

gotohamish
Oct 25, 2003, 10:03 AM
S i g n e d

gotohamish
Oct 25, 2003, 10:06 AM
Originally posted by Kheraha
I've emailed the details of the petition to the editors of MacUser and Macworld (UK) - lets get as much publicity as we can for this - if anyone knows of any other online forums that we can get this to - let me know (or feel free to post the link) - newspapers, magazines, news outlets etc....thanks for all the sigs so far......:)

Good idea. They're all a great bunch of people, and always reply to your emails.

They'll love this!

Plus, they get half their news from Think Secret and MR now anyway it seems, but it's tough competing with the web news. They do a great job.

mrjamin
Oct 25, 2003, 10:28 AM
Originally posted by steadyeddie
Still waiting in Reading too.

hey hey! big up to the Reading Posse!! I'm on cemetary junction :D

Mine's not arrived either, my order status still says "reviewing" when i placed it weeks ago; my card's been charged too...

caveman_uk
Oct 25, 2003, 10:36 AM
Originally posted by CrackedButter

I have the idea that ALL NON-US CUSTOMERS should stop buying any of their products until they give us want we deserve just like the US customers. Half of Apple's profits come from outside the US so why not treat us the same. I bet they would if they found they were not making any money from us.

Making a list of reasonable demands:

1. A decent iPhoto service
2. At least "x" amount of Non US Apple stores.
3. Same product release schedules and availability.
4. Beter realistic pricing compared to US pricing.

If we could get enough mac users to do this they would have to meet those demnds, they are not impossible and all its does is provide a better service and its better for them because they have stores outside the US and better pricing. It can't hurt them either.

Stop buying their products, stay with what we have until they do something about it. Its been done before so why not again?
Cool idea but perhaps the problem here is the crappy AppleStore service? There's a lot of Apple resellers in the UK that try their best but keep getting shafted because they get as much notice as us about new stuff and the Apple store gets first dibs at stock. Why don't we just all agree not to buy from the Apple store and buy from a reseller or another store? This way we help resellers and and **** over the AppleStore.

Remember if you buy your mac from John Lewis they give you a TWO year warranty as standard for the same price as the Applestore charges.

caveman_uk
Oct 25, 2003, 10:36 AM
Originally posted by Kheraha
I've emailed the details of the petition to the editors of MacUser and Macworld (UK) - lets get as much publicity as we can for this - if anyone knows of any other online forums that we can get this to - let me know (or feel free to post the link) - newspapers, magazines, news outlets etc....thanks for all the sigs so far......:)
Don't forget iCreate at paragon publishing...

caveman_uk
Oct 25, 2003, 10:38 AM
Originally posted by mrjamin
hey hey! big up to the Reading Posse!! I'm on cemetary junction :D

Cool road name :D

J@ffa
Oct 25, 2003, 11:22 AM
Originally posted by caveman_uk
Don't forget iCreate at paragon publishing...

If Macworld calls up Apple and asks them to comment on the record, they're going to stand up and listen. They're not going to listen to iCreate, in all likelihood (although it's worth a shot). I sent an email to Macworld also, so that should show them we mean business.

If it's not here on Monday, I will go ballistic!

gotohamish
Oct 25, 2003, 11:35 AM
Let's home all our copies arrive on Monday.

I've never had amazing service from the Apple Store - they've always been slow shippers, but if Apple US can make an extra effort for it's customers, then the UK should follow suit.

I hope they understand that we're just really dedicated users, and we expect the highest quality of service, just as Apple wants us to tell all our PC using friends. It's not looking too sweet right now though.

iGav
Oct 25, 2003, 01:09 PM
christ almighty.... I come back 24 hours later and you lot still haven't received Panther..... :rolleyes:

I'm in agreement with eristica, anyone that ordered on condition that it was to be delivered by the evening of the 24th, then get in touch with your local Trading Standards Office and see what they say.

They'll do something if Apple have broken any law.... they love this kind of stuff... and if all you guys get in touch, then volume alone will alert them to something very wrong.... ;)

I had to get Trading Standards involved with Apple and Computer Warehouse before because of an eMac that went up in smoke, and then the shodding as service afterwards!... TS couldn't get enough of it... lovin' it they were!!

You ask me, from personal experience, Apple UK in particular really need sorting out... not just for crap service, but also the social disservice of playing Enya all the bleeding time.... :eek: :rolleyes: :p

I hope you all ring them up 1st thing Mondayand give them serious what for.... and remember resist the force (i.e. the soothing irish accents!) ;) and tell them to change the ********* record too, cos' I've got to call them up soon to get my TiBook fixed, and Enya gets right on my t*ts!

G

hiro
Oct 25, 2003, 01:12 PM
BowiPod, I'm in Aberdeen too, and I have Panther.

caveman_uk
Oct 25, 2003, 01:39 PM
Originally posted by hiro
BowiPod, I'm in Aberdeen too, and I have Panther.
Bloody hell!!!! Someone actually has a copy. I hope you did the lottery tonight because you're obviously the chosen one at the moment!!!!

J@ffa
Oct 25, 2003, 01:44 PM
Originally posted by caveman_uk
Bloody hell!!!! Someone actually has a copy. I hope you did the lottery tonight because you're obviously the chosen one at the moment!!!!

Haha, yeah. What did you have to do to get your copy early?

gotohamish
Oct 25, 2003, 01:47 PM
Originally posted by caveman_uk
Bloody hell!!!! Someone actually has a copy. I hope you did the lottery tonight because you're obviously the chosen one at the moment!!!!

LOL.

Please buy me a copy of Panther (not the copy I have "in the mail") if you win. ;)

cuggles
Oct 25, 2003, 02:47 PM
Today I went and bought retail panther at full price I, I know I know I shouldn't have but I did and woe betide the poor person at apple on Monday morning.

BUT... for the record I am VERY happy with my new panther, no real problems apart from a small iTunes glitch that managed to crash my machine entirely! That only happened once though :)

Apart from that no probs and I just love expose can spend hours just playing with that....

I hope my UTD does arrive on Monday but Apple Store will still get an earful, when you preorder from the company that makes the software you expect to receive on release date, I'll also get in touch with TS I think because as has been mentioned they love this kind of stuff.

Stephen
(Disgruntled with Apple UK Happy with Panther)

Jack White
Oct 25, 2003, 03:15 PM
Originally posted by caveman_uk
Bloody hell!!!! Someone actually has a copy. I hope you did the lottery tonight because you're obviously the chosen one at the moment!!!!
got mine on friday

Sabenth
Oct 25, 2003, 08:26 PM
Well like ive said before in this thread i havent ordered Panther online from any of the websites but from what i gather from people here in Australia and back home in the UK seems to me as though you all have a case for fair trading standards and us lot down here with the accc there verison of the TS. Well i know this much when i do get home to sheffield which will be a long time away i wont be ordering off the apple site at all no thanks to the poor marks that seem to be going against them here in this Thread. Bearing in mind that i have no idea why they advertised and then fluffed up plain and simple you have a right to stuff and if its advertised by the eve of the 24th of october then theres your case now guess i should sign and finish it all off

Kheraha
Oct 26, 2003, 06:43 AM
Keep the names coming on the petition.........

Kheraha
Oct 26, 2003, 06:49 AM
Here is the URL for the petition again....

http://www.petitiononline.com/Appleuk/petition.html

ckwm
Oct 26, 2003, 07:18 AM
Signed

mrjamin
Oct 26, 2003, 07:31 AM
signed

order still says "under review". This is crap.

Jack White
Oct 26, 2003, 07:55 AM
so hows gonna be pissed when they don't have panther in 24 hours?

eristica
Oct 26, 2003, 08:40 AM
I don't mean to pour scorn on (y)our efforts regarding the petition but it might be worth pointing out that a petition for basically the same thing already exists and has slightly more signatures - 8641 at last count. Check here : http://www.petitiononline.com/AppleInt/petition.html

So how much effect has it had so far? Exactly NONE!

I really think that, if we want to make our dissatisfaction clear to Apple, something more meaningful has to be said/done. Calling them on Monday might help, even if it only makes us feel better individually.

I still believe the totally misleading and untrue claim made on the UK Apple Store about delivery on Fri 24th is our best opportunity. That claim is, by all accounts, an absolute lie - Apple have no defence in saying they meant it would be "shipped" on Fri. That's like saying a letter has been 'delivered' as soon as you drop it in a post-box! It's a ridiculous response.

If we make our feeling about this clear to the appropriate authorities Apple really have no option to pay attention. If you want to make a complaint regarding this you must contact your local Trading Standards Office, usually based in your local authority. You can find your local office by checking here : http://www.tradingstandards.gov.uk/ and there's usually an email address to contact them directly.

An official complaint (or better still lots of them!) is far more likely to gain press attention and thereby give many disgruntled UK Mac users an opportunity to voice their feelings about Apple's past treatment of non-US customers.

If you're not really bothered about any of this that's fine, enjoy a good moan and get on with your life! :-)

But, if you're really sick of Apple's treatment of UK, and international, customers then we need to make a bit more noise about it - and using the right channels.

Over to you?

BowiPod
Oct 26, 2003, 10:45 AM
I don't know about the rest of you, but I ain't holding my breath for a Monday delivery.

Everytime I have ordered an accessory via Apple Store it has always been sent by Parcel Post and has normally taken five days to a week to arrive.

It is really slack of Apple Store to do this. What a waste of time.

Jack White
Oct 26, 2003, 11:00 AM
Originally posted by BowiPod
I don't know about the rest of you, but I ain't holding my breath for a Monday delivery.

Everytime I have ordered an accessory via Apple Store it has always been sent by Parcel Post and has normally taken five days to a week to arrive.

It is really slack of Apple Store to do this. What a waste of time.
I would think monday actually, for anyone who got a shiiping ordertuesday or before.
I ordered my firewire hd couple weeks back, got the shipping notice on tuesday..came on monday.

BowiPod
Oct 26, 2003, 11:46 AM
Forgot to add that mine was sent Wednesday, sorry! I agree that if you ordered Tuesday, you'll get it tomorrow (fingers crossed)

J@ffa
Oct 26, 2003, 11:47 AM
Originally posted by BowiPod
Forgot to add that mine was sent Wednesday, sorry! I agree that if you ordered Tuesday, you'll get it tomorrow (fingers crossed)

Mine was supposed to have been SHIPPED on Tuesday!!!

Stupid Apple UK... grrrr! :mad:

crap freakboy
Oct 26, 2003, 12:51 PM
no way does anything shipped from Ireland take almost a week via normal post.
I believe that 'shipped' meant, 'lets pass the buck, and blame the postal service rather than admit we haven't actually got our act together and shipped it yet'...even if it does arrive on Monday, I'll be calling and emailing my disappointment regarding the lie of promising evening delivery on the 24th.

as for the petition, nice idea but I believe emails to someone in upper management may bear more fruit. Anyone got any UK manager emails? Ive got the UK country manager.

Sabenth
Oct 26, 2003, 12:56 PM
Let me get this straight all the stuff thats in the UK is when bought online is shipped from Ireland theres no uk side to all of this.. ha ha ha sorry just thought if i send somthing in the post from Australia back home to england it gets there with in 3 days most of the time and thats a full on 24 hour flight plus sorting out in australia getting though customs and same again in the UK then to be posted to my home address and it still gets there before any of apples stuff even deciceds to leave the Ireland mainland jeez

caveman_uk
Oct 26, 2003, 02:37 PM
Originally posted by crap freakboy

as for the petition, nice idea but I believe emails to someone in upper management may bear more fruit. Anyone got any UK manager emails? Ive got the UK country manager.
What's their email address? I've already sent mine to jobsie so any more email address would be a bonus! I want those useless bastards taught a lesson....

PS. Trading standards here I come!!!

cuggles
Oct 26, 2003, 03:00 PM
I've made my complaint to Trading Stadards so maybe they'll get in touch with me tomorrow....

Apple UK are stupid stupid stupid....

Stephen

crap freakboy
Oct 26, 2003, 03:55 PM
Originally posted by caveman_uk
What's their email address? I've already sent mine to jobsie so any more email address would be a bonus! I want those useless bastards taught a lesson....


I'd love to post his email address....but I've met the guy and he helped me out at the time on 'another' Apple related problem. So rather than run the risk of loads of spam mail containing expletive this and that, I'd be more than happy to send a mass complaint email to him.

If you'd like to join in the party then pm me your name, date ordered, date 'shipped', general UK location. Plus lets say a short sentence or two regarding your general feelings towards the 'evening delivery' marketing on the UK Store and the lack of Panther currently on your Mac, then we might get some form of explaination. To be honest the more the merrier, it'd be great if 50 plus could be involved rather just caveman and myself. Caveman and Freakboy...gay superhero sitcom in the making! :D

caveman_uk
Oct 27, 2003, 01:47 AM
Mine has arrived with the postie this morning...finally!

J@ffa
Oct 27, 2003, 01:55 AM
Originally posted by caveman_uk
Mine has arrived with the postie this morning...finally!

Mine isn't here yet... should be soon, hopefully!

crap freakboy
Oct 27, 2003, 02:20 AM
Originally posted by caveman_uk
Mine has arrived with the postie this morning...finally!

bugger! mine didnt:mad:

caveman_uk
Oct 27, 2003, 02:26 AM
Originally posted by crap freakboy
bugger! mine didnt:mad:
I was surprised it came with postie actually. I was expecting a red parcel farce van to turn up.:confused:

gotohamish
Oct 27, 2003, 02:29 AM
Originally posted by caveman_uk
I was surprised it came with postie actually. I was expecting a red parcel farce van to turn up.:confused:

Congrats mate, my post has been but no panther or non-delivery card. I'm EXPECTING it to be in the red van too. They usually swing by anytime from 8am and before 1pm.

When was your shipping notice again? did your apple page say it had shipped by Spring (regardless of how it actually arrived)?

caveman_uk
Oct 27, 2003, 02:33 AM
Originally posted by gotohamish

When was your shipping notice again? did your apple page say it had shipped by Spring (regardless of how it actually arrived)?
I got it 4.50am on wednesday. Yes it was via spring.

gotohamish
Oct 27, 2003, 02:38 AM
Originally posted by caveman_uk
I got it 4.50am on wednesday. Yes it was via spring.

Mine was 7.40pm, tuesday evening. So it had better arrive today!

cuggles
Oct 27, 2003, 02:46 AM
Originally posted by gotohamish
Congrats mate, my post has been but no panther or non-delivery card. I'm EXPECTING it to be in the red van too. They usually swing by anytime from 8am and before 1pm.

When was your shipping notice again? did your apple page say it had shipped by Spring (regardless of how it actually arrived)?

Parcel Post usually arrives with the normal postman.... Parcel Post is nothing special it's just VERY SLOOOOWWWW because parcel post is also VERY CHEAP.

Do not get Parcel Post confused with Parcel Force....

Stephen

gotohamish
Oct 27, 2003, 02:52 AM
Originally posted by cuggles
Parcel Post usually arrives with the normal postman.... Parcel Post is nothing special it's just VERY SLOOOOWWWW because parcel post is also VERY CHEAP.

Do not get Parcel Post confused with Parcel Force....

Stephen

Well, our post comes VERY early, and parcels don't fit through the letterbox on our gates, so parcels ALWAYS come from vans later, regarless of parcel post or parcel force it seems.

:(

crap freakboy
Oct 27, 2003, 03:21 AM
sigh'

thats all really

lmedland
Oct 27, 2003, 03:26 AM
Got my shipment notice Tuesday morning. Post has been this morning and still nothing. Hoping it will be on a van but really not expecting it!

lmedland
Oct 27, 2003, 03:32 AM
I take it back, my neighbour took it in! Just got the box here right now!

Good luck with getting yous!

gotohamish
Oct 27, 2003, 03:53 AM
I'm happy for everyone, don't get me wrong, but I live in a largish city, on the main train line, 30 mins from an international airport, and 1 mile from the post sorting office, and it ain't here.

SERIOUSLY hoping for a van.

J@ffa
Oct 27, 2003, 04:00 AM
Originally posted by gotohamish
I'm happy for everyone, don't get me wrong, but I live in a largish city, on the main train line, 30 mins from an international airport, and 1 mile from the post sorting office, and it ain't here.

SERIOUSLY hoping for a van.

Same here. If it doesn't turn up today I've got a right mind to refuse it at the door and take my business elsewhere. This takes the cake really - mine was supposedly shipped on Tuesday - 6 days from shipping to delivery?

:mad:

gotohamish
Oct 27, 2003, 04:07 AM
Originally posted by J@ffa
Same here. If it doesn't turn up today I've got a right mind to refuse it at the door and take my business elsewhere. This takes the cake really - mine was supposedly shipped on Tuesday - 6 days from shipping to delivery?

:mad:

Same here - shipped on Tuesday.

However, from what I understand, shipping via Parcel Post is just an oversized letter, and thus if you refuse delivery, it's tough, and you have no form of compensation claim or refund stance, becasue there's nothing to sign for and such.

If anyone knows more about this, I'd welcome the knowledge.:)

gotohamish
Oct 27, 2003, 04:11 AM
THE TIME RIGHT NOW IS 10:13am, on MONDAY 27th OCTOBER, and the Apple Store UK says:

cuggles
Oct 27, 2003, 04:16 AM
Originally posted by gotohamish
Same here - shipped on Tuesday.

However, from what I understand, shipping via Parcel Post is just an oversized letter, and thus if you refuse delivery, it's tough, and you have no form of compensation claim or refund stance, becasue there's nothing to sign for and such.

If anyone knows more about this, I'd welcome the knowledge.:)

You are correct, Parcel Post is basically an oversized letter, not recorded or special delivery in anyway. How Apple can send via this method escapes me, pretty much everything they have ever sent to me via this method go missing as I'm sure our postie has a mac or something as I only ever seem to receive my stuff when they finally send it via TNT.

Stephen

J@ffa
Oct 27, 2003, 04:17 AM
Originally posted by gotohamish
Same here - shipped on Tuesday.

However, from what I understand, shipping via Parcel Post is just an oversized letter, and thus if you refuse delivery, it's tough, and you have no form of compensation claim or refund stance, becasue there's nothing to sign for and such.

If anyone knows more about this, I'd welcome the knowledge.:)

You'd have thought they put some effort into making sure it arrived on Friday, instead of just putting it into what is allegedly the slowest way of delivery ever created. That said, it's not like I live in deepest darkest Scotland, for crying out loud!

P.S. It's still not here. B******s!

BowiPod
Oct 27, 2003, 04:18 AM
Hey! I live in deepest darkest Scotland!:-)

At this rate I'll maybe get it before the next update.

steadyeddie
Oct 27, 2003, 04:21 AM
I don't know how they can get away with using parcel post, since their delivery notice clearly states:

Terms of Delivery CIP Carriage and Insurance Paid

Correct me if I'm wrong, but since when has normal parcel post included insurance?

The mind boggles.

gotohamish
Oct 27, 2003, 04:24 AM
Originally posted by steadyeddie
I don't know how they can get away with using parcel post, since their delivery notice clearly states:

Terms of Delivery CIP Carriage and Insurance Paid

Correct me if I'm wrong, but since when has normal parcel post included insurance?

The mind boggles.

Excellent point!!!

What does CIP mean though?

steadyeddie
Oct 27, 2003, 04:25 AM
OK, just picked mine up from the post room at work!

Delivered by Royal Mail 1st class post, sent from Southall.

Good luck to the rest of you!

Ed.

steadyeddie
Oct 27, 2003, 04:27 AM
Originally posted by gotohamish
Excellent point!!!

What does CIP mean though?

Presumably just their abbreviation for "Carriage and Insurance Paid".

gotohamish
Oct 27, 2003, 04:31 AM
Standard parcels

Our standard parcels service is suitable for sending non urgent parcels in the UK. We aim to deliver parcels within 3 - 5 working days after posting.

The minimum charge for standard parcels is 」3.32. Parcels of up to 30Kg in weight may be sent using this service. The maximum allowed length is 1.5 metres and the length and girth of the parcel combined must not exceed 3 metres.

When sending standard parcels from a Post Office branch you will be issued with a certificate of posting. Compensation of up to 」20 ( or market value, whichever is lower ) may be paid for loss or damage and you will need to produce the certificate when making a claim.

If the content of your parcel is more valuable you may purchase enhanced compensation for loss or damage up to a limit of 」500.

Also, under 'goods excluded from compensation' - it states 'negotiable documents' - since Panther requires a user agreement, does this classify?

On hold to Apple UK now...

gotohamish
Oct 27, 2003, 04:35 AM
Apple UK have told me is "the most efficient way of sending it"

"if it doesn't arrive, we'll resend by courier"

She said if I'm not happy, then all complaints should go to:

panther.salessupport@euro.apple.com

They set up an email just for this?

THERE MUST BE A LOAD OF COMPLAINTS!

Group email or shall we all send one?

eristica
Oct 27, 2003, 04:38 AM
Well, no Panther, no red van, no more patience...

I live in deepest Scotland too (it's not dark tho', blue skies and sunshine today!) and our post also comes early and NOTHING from Apple again.

I'm now off to write my email to the local Trading Standards officer and I'd urge everyone else to do the same. A few complaints from different parts of the UK and the subsequent visit from the Dept. of Fair Trading might be the slap in the face Apple UK need.

Here's hoping...

crap freakboy
Oct 27, 2003, 04:40 AM
I'll mail the gits one once I've made breakfast for my daughter....still somewhat miffed to say the least. :mad:

iGav
Oct 27, 2003, 04:40 AM
Originally posted by gotohamish
Apple UK have told me is "the most efficient way of sending it"

"if it doesn't arrive, we'll resend by courier"

She said if I'm not happy, then all complaints should go to:

panther.salessupport@euro.apple.com

They set up an email just for this?

THERE MUST BE A LOAD OF COMPLAINTS!

Group email or shall we all send one?

Individually and a group one.... why not ;)

Get in touch with Trading Standards as well, and don't forget to mention that in your emails.... :D

Glad to hear people are getting deliveries finally though.... :rolleyes: ;) :)

J@ffa
Oct 27, 2003, 04:42 AM
How are you lot contacting the Dept. of fair trading? Post or e-mail?

eristica
Oct 27, 2003, 04:47 AM
If we're going to write email complaints to Apple surely it's better to use our own words and not to send a group email, or have everyone sending the same email?

I'd think that several separate complaints from different parts of the UK carries more weight than a single one with 20 signatures.

Unless we're all shareholders that kind of mass-action will probably be ignored or dismissed!

eristica
Oct 27, 2003, 04:51 AM
You can't make an individual complaint directly to the Office of Fair Trading, you must go thru' your local Trading Standards Office, usually based within your local council.

You can get your local address, including their email address, by entering your postcode here : http://www.tradingstandards.gov.uk/

I'll be emailing them cos i want to include a PDF showing the front page of the Apple Store complete with the 'offending' graphic.

BowiPod
Oct 27, 2003, 04:52 AM
I'm going to send one on my own. This has happened too many times to me now.

J@ffa
Oct 27, 2003, 05:06 AM
D'oh! Looks like my local DFT office is the only one without an e-mail address!

gotohamish
Oct 27, 2003, 05:32 AM
Just got off the phone to my local depot, and it's definitely not coming in the van.

He also mentioned that there have been strikes in the south of England for the postal service. Any parcels directed through there would be affected.

I'm tempted to go to PC World and get a copy, then sell my sealed copy on eBay - I'll only lose a 10er or so.

H

eristica
Oct 27, 2003, 05:36 AM
Why not just send your sealed copy back to Apple? You have the right, under UK law, to return any goods bought via mail order within 14 days (i think it's 14 days) with no questions asked.

Then all you'd lose would be the cost of return postage, which can't be much - just send it Parcel Post, that's quite cheap, isn't it Apple?!

:-)

BowiPod
Oct 27, 2003, 05:38 AM
10 days I think. I had 10 days to return my lemon of a Powerbook (dead pixels) for a replacement. It is within your statutory rights to do so.

gotohamish
Oct 27, 2003, 05:39 AM
Originally posted by eristica
Why not just send your sealed copy back to Apple? You have the right, under UK law, to return any goods bought via mail order within 14 days (i think it's 14 days) with no questions asked.

Then all you'd lose would be the cost of return postage, which can't be much - just send it Parcel Post, that's quite cheap, isn't it Apple?!

:-)

i think i might, thanks! I'm on holiday from Wednesday and want it on our powerbook.

Do you have a link about the returns policy for mail order?

gotohamish
Oct 27, 2003, 05:43 AM
Hey! That option's just disappeared too - PC World in York didn't receive ANY copies of Panther.

Coincidentally, there's a black cloud hovering right over my head...

steadyeddie
Oct 27, 2003, 05:43 AM
Originally posted by gotohamish
i think i might, thanks! I'm on holiday from Wednesday and want it on our powerbook.

Do you have a link about the returns policy for mail order?

The Distance Selling Regulations 2000 define your rights with respect to mail order.

http://www.hmso.gov.uk/si/si2000/20002334.htm

Unfortunately, it's in the usual legal-ese. The OFT website has a more reader-friendly version:

http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping+From+Home/shopping+from+home+cancelling.htm

gotohamish
Oct 27, 2003, 05:50 AM
Originally posted by steadyeddie
The Distance Selling Regulations 2000 define your rights with respect to mail order.

http://www.hmso.gov.uk/si/si2000/20002334.htm

Unfortunately, it's in the usual legal-ese. The OFT website has a more reader-friendly version:

http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping+From+Home/shopping+from+home+cancelling.htm

Thanks mate, though I'm gonna have to wait anyway it seems! I have no other way of getting it bar going to the applestore in Leeds and everything there is even more expensive. Grrr.

eristica
Oct 27, 2003, 05:51 AM
Had a quick look and found the regulations that apply to 'Distance Selling' and this would cover buying things via the net (including from abroad - Ireland for example?) and you have the right to return or cancel orders within 7 days from receipt of goods.

Note that software must be left unopened for this to be valid!

More details here : http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0051-1111.txt

andym172
Oct 27, 2003, 05:56 AM
I've just spoken to Apple as my copy still hasn't been delivered :(

They supposedly posted it on the 24th :rolleyes:

I asked who I should contact if I wish to complain and was told: astoreadmin@euro.apple.com

J@ffa
Oct 27, 2003, 05:59 AM
Originally posted by andym172
I've just spoken to Apple as my copy still hasn't been delivered :(

They supposedly posted it on the 24th :rolleyes:

I asked who I should contact if I wish to complain and was told: astoreadmin@euro.apple.com

I'm on hold to the Apple Store right now - mine was apparently shipped on the 21st.

On a lighter note, it seems they got rid of Enya! I'm listening to some classical music, but god help them when they answer the phone... :D

BowiPod
Oct 27, 2003, 06:02 AM
Great, let us all know how you get on.

DON'T FALL FOR THE ACCENT!!!

Good luck!

J@ffa
Oct 27, 2003, 06:08 AM
Originally posted by BowiPod
Great, let us all know how you get on.

DON'T FALL FOR THE ACCENT!!!

Good luck!

Just finished the call. Apparently, it was sent through regular post, but via something called "express post". The person I spoke to said that it was quicker than regular post, but when I pointed out that that was clearly bollocks, she was a bit stuck. She said emailing panther.salessupport@euro.apple.com would be more useful as they had all the up-to-date information. I've sent off an email, but I'm not holding out much hope. What a bunch of useless *********s they are.

gotohamish
Oct 27, 2003, 06:10 AM
Originally posted by BowiPod
Great, let us all know how you get on.

DON'T FALL FOR THE ACCENT!!!

Good luck!

I got crashing drums and heavy classical crescendos! Maybe it's mood responsive...?

Also, I got an Australian accent too. Maybe they're hiring more staff in an emergency to deal with all the complaints!?:eek:

BowiPod
Oct 27, 2003, 06:11 AM
Thanks...I think. No seriously, well done. If nobody bothers to do anything in this world, nothing gets done!

I've always found that each rep that you speak to will always have a different answer.

Floop
Oct 27, 2003, 06:34 AM
I ordered from the Apple Store Education for Individuals on 9th October, as I'm a student.

I also ordered some DVD-R media at the same time.

23rd October, I get an email telling me my order has been shipped. Yay.

24th October, I get an email telling me that while they have indeed been shipped, they have now been... delayed. Why? No explanation. Boo.

25th October
26th October

27th October, I phone Apple. They tell me that the orders are going to be 'merged' together before sending out to me. This has not yet happened. Hopefully I will get it tomorrow, Tuesday. But it might be Wednesday. Or at some stage after that.

Great.

I might just go to Cancom and pick up an education-priced copy, and send the other one back. Except of course... Cancom won't do it at the education price. Hooray!

Why is the organisation so monumentally rubbish?


Floop

P.S. Anyone else a little worried by reports of Panther killing external FW hard drives on installation? Ha! Me too!

eristica
Oct 27, 2003, 07:05 AM
P.S. Anyone else a little worried by reports of Panther killing external FW hard drives on installation?

Yes! It's maybe the only silver lining in not having my copy yet. Has it been confirmed that this only affects FireWire 800 drives, or is it all FW hard drives?

J@ffa
Oct 27, 2003, 07:10 AM
Ooh, update!

Just got off the phone talking to a very helpful lass from Spring - she told me that they'd had quite a few packages from Apple in the last few days, and that it should be delivered any day now. Some new info she did give me however;

Deliveries should come from a company called "White Arrow", and that they deliver in business hours - not just 8am-1pm, so I guess there's a slim chance that it might still turn up today, although I'm not placing any bets.

crap freakboy
Oct 27, 2003, 07:18 AM
Originally posted by J@ffa
so I guess there's a slim chance that it might still turn up today


holds breath

turns blue

falls over

eyeMAJIC
Oct 27, 2003, 07:18 AM
Cor, I really feel for you all....

...my fulfillment (」13.99) order shipped last week via the dreaded "Spring", but I can't install it until the Panther update for Pro Tools comes out anyway (mid-November). Still not arrived yet anyway!

Good luck to all those calling the Apple Store. My PB 17" 1.33 order was a nightmare through them: taking a total of 19 days to ship from TW to the UK. Impossible to get through.

"Hello, Apple Store UK, Craggy Island?"

:D

gotohamish
Oct 27, 2003, 07:30 AM
Originally posted by Floop
P.S. Anyone else a little worried by reports of Panther killing external FW hard drives on installation? Ha! Me too!

Well, unplug your external hdd whilst you upgrade then!

gotohamish
Oct 27, 2003, 07:32 AM
Originally posted by J@ffa
Ooh, update!

Just got off the phone talking to a very helpful lass from Spring - she told me that they'd had quite a few packages from Apple in the last few days, and that it should be delivered any day now. Some new info she did give me however;

Deliveries should come from a company called "White Arrow", and that they deliver in business hours - not just 8am-1pm, so I guess there's a slim chance that it might still turn up today, although I'm not placing any bets.

VERY interesting. Can they track the parcels?

Are we beginning to think the reps at Apple really don't have a clue what they're talking about?

H

BowiPod
Oct 27, 2003, 07:34 AM
maybe we should phone them to see if we get the same answer - that they are shipping via White Arrow.

If so, why did some of you guys get your Panthers though regular (Royal Mail) post?

J@ffa
Oct 27, 2003, 07:36 AM
Originally posted by gotohamish
VERY interesting. Can they track the parcels?

No, the only tracking numbers I had were the Apple ones beginning with a W and that other one. Spring said that they needed a 9-digit number to track international post.

BowiPod
Oct 27, 2003, 07:37 AM
Mmmmm..I've got a nine digit tracking number.

Can we ascertain that some were sent by snail mail and some courier?

My statement says shipped by Spring.

crap freakboy
Oct 27, 2003, 07:39 AM
same here, by Spring
maybe thats means Spring 2004?

BowiPod
Oct 27, 2003, 07:40 AM
have you got a tracking number perhaps?

J@ffa
Oct 27, 2003, 07:40 AM
Originally posted by BowiPod
Mmmmm..I've got a nine digit tracking number.

Can we ascertain that some were sent by snail mail and some courier?

My statement says shipped by Spring.

Ooh, where'd you find the 9 digit tracking number?

Give spring a ring and you should be able to track it.

P.S. I'm a poet and I don't know it!

gotohamish
Oct 27, 2003, 07:41 AM
Originally posted by BowiPod
Mmmmm..I've got a nine digit tracking number.

Can we ascertain that some were sent by snail mail and some courier?

My statement says shipped by Spring.

Just called Spring: "It's like deja vu, I've just had a call about apple" said the nice girl - :D

They can track with a 9 digit, but they have no idea what the 800... numbers Apple are giving out mean.

I suspect that if you got a 9 digit number then yours is Spring (who MAY, only MAY use White Arrow), and if not, then you got a Royal Mail job.

Hope this helps.

gotohamish
Oct 27, 2003, 07:42 AM
Originally posted by crap freakboy
same here, by Spring
maybe thats means Spring 2004?

LOL. You made me smile, thanks! :D

BowiPod
Oct 27, 2003, 07:44 AM
Originally posted by gotohamish
Just called Spring: "It's like deja vu, I've just had a call about apple" said the nice girl - :D

They can track with a 9 digit, but they have no idea what the 800... numbers Apple are giving out mean.

I suspect that if you got a 9 digit number then yours is Spring (who MAY, only MAY use White Arrow), and if not, then you got a Royal Mail job.

Hope this helps.

Ok, so that discounts the tracking number I have (I have an 800 number...)

Royal Mail it is.

Spring 2004 - very good! :p :D

J@ffa
Oct 27, 2003, 07:49 AM
Originally posted by gotohamish
Just called Spring: "It's like deja vu, I've just had a call about apple" said the nice girl - :D

:D :D :D

Floop
Oct 27, 2003, 07:56 AM
Originally posted by gotohamish
Well, unplug your external hdd whilst you upgrade then!

That's a bit difficult if you want to install Panther on your EXTERNAL HDD, like I do.

Otherwise your suggestion is foolproof.

(except for the fact that if Apple didn't manage to squash this bug in QA, who knows what else it might do to FW external drives).

caveman_uk
Oct 27, 2003, 08:19 AM
I'm starting to think I might be todays chosen one. So did no-one else get their black cat today?

I haven't had a chance to use it yet though as I'm now at work.

Floop
Oct 27, 2003, 08:20 AM
Classic! Here is the tracking information on my copy of Panther:

- Shipment Picked Up (DUBLIN, DU, IE) - 23 Oct 2003 - 13:01
- Arrive Terminal (LUXEMBOURG, LU, LU) -_27 Oct 2003 - 10:44

Yes! It has gone from Dublin... to Luxembourg! In 4 days!

It has gone past my location... and ended up even further away!


:confused:

Floop

BowiPod
Oct 27, 2003, 08:23 AM
for some reason Apple UK send their goods to Luxembourg (the European distribution centre) first and then to the destination.

The same has happened with all my Apple stuff from AppleStire

It's all a bit screwed up, eh?

PS How the hell did you find that out??

crap freakboy
Oct 27, 2003, 08:23 AM
Originally posted by Floop
Classic! Here is the tracking information on my copy of Panther:

- Shipment Picked Up (DUBLIN, DU, IE) - 23 Oct 2003 - 13:01
- Arrive Terminal (LUXEMBOURG, LU, LU) -_27 Oct 2003 - 10:44

Yes! It has gone from Dublin... to Luxembourg! In 4 days!

It has gone past my location... and ended up even further away!


:confused:

Floop

Why o why would they send it to Luxembourg?

J@ffa
Oct 27, 2003, 08:25 AM
Originally posted by BowiPod
for some reason Apple UK send their goods to Luxembourg (the European distribution centre) first and then to the destination.

The same has happened with all my Apple stuff from AppleStire

It's all a bit screwed up, eh?

PS How the hell did you find that out??

Yeah, where on earth did you find that info?

BowiPod
Oct 27, 2003, 08:30 AM
Long story..

First of all a phone call when I read the tracking details of my new Powerbook.

In this case the Powerbook had come from Taiwan and was stuck in Luxembourg. When I asked why Lux., the rep said this was their Euro distribution centre.

Then I bought an Airport Card from Apple Store. It never turned up, but the rep told me it had arrived in Luxembourg from Eire and had been shipped to the UK. Obviously I questionned this and they replied that this always happens as Lux is their distribution centre.

Call Apple, you wil probably get a completely different story!

eristica
Oct 27, 2003, 08:32 AM
quote:
Originally posted by gotohamish
Well, unplug your external hdd whilst you upgrade then!


That's a bit difficult if you want to install Panther on your EXTERNAL HDD, like I do.

Otherwise your suggestion is foolproof.


Uhm, no it isn't - the FW bug in Panther will fry your FW hard drive during Start-up so while unplugging it during installation is sensible it only protects your drive till you restart - then bye bye data!

Note this bug 'only' seems to affect some users, not all.

Jack White
Oct 27, 2003, 08:38 AM
is it during installation or at any time? I've been reeeeeal careful with it since the install.

caveman_uk
Oct 27, 2003, 08:40 AM
Originally posted by BowiPod
Long story..

First of all a phone call when I read the tracking details of my new Powerbook.

In this case the Powerbook had come from Taiwan and was stuck in Luxembourg. When I asked why Lux., the rep said this was their Euro distribution centre.

My BTO ibook went via Luxembourg on it's way from Taiwan to here. I'm not sure if Panther does the same. I've not looked at the packing for my copy of Panther to see where it's been. I may well do when I get home.

Floop
Oct 27, 2003, 08:41 AM
Originally posted by J@ffa
Yeah, where on earth did you find that info?

When I check my order status, it comes up with the page with the four square pictures at the top, you know - order being reviewed, in process, being built, dispatched.

Below that are the line items for each item, and beneath each line item it says "Ship via: Kuhne & Nagel N.V. Tracking Number: 800264XXXX".

This is a link through to another page - at least, it is for me!

This other page is a tracking page for my item where I could see this info.

Because I am excecssively bored, here is a link to an image showing how it works for me:

http://www.eyesite-design.co.uk/junk/order.jpg



Floop

m4rc
Oct 27, 2003, 08:41 AM
My PB, Airport and InCase Sleeve all went from various parts of the Globe to Luxemberg, to me. I have a feeling it has something to do with Tax and import/export duties.

Marc

Floop
Oct 27, 2003, 08:43 AM
Originally posted by eristica
Uhm, no it isn't - the FW bug in Panther will fry your FW hard drive during Start-up so while unplugging it during installation is sensible it only protects your drive till you restart - then bye bye data!

Note this bug 'only' seems to affect some users, not all.

Oh great... so no rhyme or reason then. Off to scour the technical forums...

Thanks for the info though.

caveman_uk
Oct 27, 2003, 08:45 AM
BTW, this has got to be the longest UK-only thread on macrumors! Shame it's had to be so negative:(

I'm suprised we haven't had one of the mac zealots in to tell us to 'lay off Apple, it's not their fault, they're working on it, blame the couriers/record labels/copyright laws/import duty/sales taxes/price of petrol/solar flares' (delete as applicable)

BowiPod
Oct 27, 2003, 08:46 AM
I've created a monster...

But at least we have the beginnings of a community here!

crap freakboy
Oct 27, 2003, 08:51 AM
exactly...a powerless one in respect of Apple...but a community no less, anyone play Q3 on a regular basis? 1.31 that is

Kheraha
Oct 27, 2003, 08:51 AM
Still no delivery for me today.......I've spent the morning firing off myriad emails to Apple UK and HQ, complaining about the obvious lack of logistical skills that this lot have, also contacted the local trading standards, who promised to have a look into it (though did say, 'was there any small print').......

On a different note - someone should set up a Macrumors UK site.........

Jack White
Oct 27, 2003, 08:51 AM
i know there is the macuser/mac world uk sites and forums....but is there any specific uk based sites/forums to discuss events, comments etc?

J@ffa
Oct 27, 2003, 08:52 AM
Originally posted by Floop
When I check my order status, it comes up with the page with the four square pictures at the top, you know - order being reviewed, in process, being built, dispatched.

Below that are the line items for each item, and beneath each line item it says "Ship via: Kuhne & Nagel N.V. Tracking Number: 800264XXXX".

This is a link through to another page - at least, it is for me!

This other page is a tracking page for my item where I could see this info.

Because I am excecssively bored, here is a link to an image showing how it works for me:

http://www.eyesite-design.co.uk/junk/order.jpg


Floop

All of our copies were shipped via Spring - your copy must have been handled differently because you bought it with DVD-Rs. Clicking on the order tracking number just comes up with a silly page from Apple, with nothing remotely useful on it at all.

J@ffa
Oct 27, 2003, 08:54 AM
Originally posted by BowiPod
I've created a monster...

But at least we have the beginnings of a community here!

Yes you have :D

Do you lot want a kind of UK Apple users site? Not an MUG, but a more general site? I could set up a vB discussion forum today if you folks think it'd be of any use... thoughts?

crap freakboy
Oct 27, 2003, 08:59 AM
mac users site would be a smart idea, help us keep a track of local resellers offers, events, etc... plus not forgetting just general UK moaning...we're still the worlds no.1 at that!

BowiPod
Oct 27, 2003, 08:59 AM
sounds great. Post details if you want!

J@ffa
Oct 27, 2003, 09:03 AM
Originally posted by BowiPod
sounds great. Post details if you want!

Sounds like a plan :) I'll get to work on a vBulletin forum (like this one) now, and I'll post access details when I'm done, and we'll go from there. Back in a bit!

gotohamish
Oct 27, 2003, 09:04 AM
Originally posted by crap freakboy
mac users site would be a smart idea, help us keep a track of local resellers offers, events, etc... plus not forgetting just general UK moaning...we're still the worlds no.1 at that!

Can't we ask arn for a new section in the MR forums?

Then we can keep our existing profiles, and now and again our world wide cousins can pop in and see what hell it is to be a mac user in the UK.

I'll happily email him about it, so can you all post back here or PM me if I can include your name in the request to Arn?

gotohamish
Oct 27, 2003, 09:07 AM
Originally posted by J@ffa
Sounds like a plan :) I'll get to work on a vBulletin forum (like this one) now, and I'll post access details when I'm done, and we'll go from there. Back in a bit!

Doesn't that cost money for you? Can't we ask arn for a permanent UK area on forums.macrumors.com??

We all appreciate your help here!

eristica
Oct 27, 2003, 09:20 AM
Well, 'tis done.

Just emailed my complaint to my local Trading Standards Office. We'll see if anything comes of it - I won't hold my breath, but who knows...

Great idea to start a UK Mac users moaning, sorry DISCUSSION, site! Would be a great place to gauge just how much discontent there really is over things like crippled iPhoto etc. Maybe Apple might take some notice of that?

Might be good to also say nice things about Mac's, there are plenty of those too!

steadyeddie
Oct 27, 2003, 09:24 AM
Originally posted by J@ffa
Sounds like a plan :) I'll get to work on a vBulletin forum (like this one) now, and I'll post access details when I'm done, and we'll go from there. Back in a bit!

Nice idea. I was looking for a UK Mac forum the other day, and drew a complete blank (apart from Macworld UK, which didn't seem very useful).

crap freakboy
Oct 27, 2003, 09:28 AM
'suppose the only problem with a UK macrumors section would be every other
nationality would request their own, net result- heaps of work for arn. I'm a 'glass is half empty' sorta guy if you hadn't already guessed...or boarderline alcoholic, take your pick!;)

either way count me in

Floop
Oct 27, 2003, 09:31 AM
Originally posted by steadyeddie
Nice idea. I was looking for a UK Mac forum the other day, and drew a complete blank (apart from Macworld UK, which didn't seem very useful).

A real independent UK Mac forum would be great.

MacWorld is too cumbersome, and limited due to being owned by a publisher.

The other day I was looking to sell some Mac kit in the UK, and such stuff is not allowed on the MacWorld site.

It would be great to have a UK forum on MacRumors, or a separate site even.

As for trading standards - I am fairly certain you will get nowhere. Apple haven't actually done anything wrong, it's just hugely inconvenient.

If we had paid for next day delivery, then we would have a claim for a refund.

Although Apple claimed they would deliver it on the evening of the 24th, they provided delivery 'for free' and so our refund for the poor delivery service would be limited to 」0.00.

Furthermore, you already have the right to refuse delivery on the item, and get a full refund from Apple, so you could effectively go buy a retail copy now, and refuse delivery of the one you originally ordered.

Just my two PENNETHWORTH (see! I'm a Brit. We don't have cents here, ha ha)

ckwm
Oct 27, 2003, 09:32 AM
A UK forum would be good (standalone or within Macrumors).

Still waiting. I've emailed Apple, but don't expect much.

Ho hum:rolleyes:

Jack White
Oct 27, 2003, 09:33 AM
sounds like a good idea!

iDean
Oct 27, 2003, 09:38 AM
Hi, I知 new to this forum and quite impressed with the Mac communities as a whole. I've just "switched" as it were and already I知 bemused by apple UK. Being from a FreeBSD UNIX background i could not resist OSX any longer,

I ordered a new iMac 17"-FP 1.25ghz with 1gb DDR ram(ram extends build time). I made the order via telephone to applestore UK Ireland on thursday to ensure i would receive the machine with panther. They could not tell me whether i would receive the machine with panther or not, but ensured me that they would send it free of charge if i didn't.

The quoted delivery for my machine will be, 3-5 days build, 3-5 days delivery(express). So, excluding non business days i SHOULD get the machine this Thursday at the earliest, next Friday at the latest.

A few questions..

Any of you that have ordered hardware such as this from apple, were they more efficient with such deliveries than they have been with panther? I now regret ordering from appleUK after reading forums such as these. Can i expect my machine any time soon? I could have bought from micro Anvika or whatever, in trafford selfridges but its too late now as you cant cancel an order during build. Even if you can, I cant claim the same discount, nor can they provide the 1GB DDR ram onspot

Additionally, i've heard something about them changing the mouse/keyboard on the new iMac, the machine i played with had the 'soapy' optical mouse which i was quite impressed with. I spend most of my time in tcsh anyway. What mouse/keyboard will be packed?

If any of you, British or not; are using the 1.25ghz iMac with panther installed, what is the performance like?

Thanks in advance, At least you people are only waiting for an OS update (appealing as it is) from applestoreUK and not your first 」2k mac.

eristica
Oct 27, 2003, 09:40 AM
Originally posted by Jack White
is it during installation or at any time? I've been reeeeeal careful with it since the install.

If it affects you (unlikely hopefully) it happens during ANY restart and you should switch off your FW800 drive before restarting or booting up.

BowiPod
Oct 27, 2003, 09:43 AM
Welcome!

I would reckon you would get it next Thursday/Friday. My Powerbook took about a week and a half to arrive from when I ordered it.

You will also be able to track the delivery which can be quite useful for estimating when you will get it.

Patience, it will be worth the wait!

gotohamish
Oct 27, 2003, 09:45 AM
Originally posted by crap freakboy
'suppose the only problem with a UK macrumors section would be every other
nationality would request their own, net result- heaps of work for arn. I'm a 'glass is half empty' sorta guy if you hadn't already guessed...or boarderline alcoholic, take your pick!;)

either way count me in

True, I'm 100% behind whichever option we go.

I'll help all I can too. I've leaving for the states for a few months on wednesday, but can be "our man in NYC" if you like?

Look at my site (www.fourdegree.com) if you think my style might fit any design or web work that might help you set it up.

Also, check out geeklog.com - that's where I got the free server app to run my work-in-progress verbosecoma.com

Then we could submit our own stories and reviews etc?

This will be great!
Hamish

ps, we could call it MacRumoUrs :cool:

Jack White
Oct 27, 2003, 09:50 AM
Originally posted by Jack White
sounds like a good idea!
i ordered my ibook, 6 months ago...it came pretty sharpish, about a week after i ordered i think.

crap freakboy
Oct 27, 2003, 09:51 AM
Welcome iDean

Personally I've never ordered Hardware from Apple so i couldn't help you there regards advice. However since hearing horror stories on various forums (although the good feedback rarely gets posted obviously) and the joke that was (and still is me for I'm afraid) Panther Launch night, I will NEVER go near APPLEUK again.

Resellers tend to be better than Apple due to the lack of ivory towers, but my next mac with be through John Lewis simply because I'm fairly certain they offer a 2 year warranty rather than the legally required 1 year Apple reluctantly give you.

If I were you, I'd check out John Lewis to check on availability, their warranty ...and if all sounds good, cancel the Apple order.

As for extra ram, Apple charges a fortune plus it slows down your order, buy it somewhere else and put that extra cash saved into software.

Jack White
Oct 27, 2003, 09:52 AM
Look at my site (www.fourdegree.com) if you think my style might fit any design or web work that might help you set it up.



Thats a very nice looking website.

gotohamish
Oct 27, 2003, 10:03 AM
Originally posted by Jack White
Look at my site (www.fourdegree.com) if you think my style might fit any design or web work that might help you set it up.



Thats a very nice looking website.

Thanks, I'd be willing to do graphics/headers etc for the UK site if requested.

This will be fantastic for UK Mac users - plus, we can use it to showcase our own work, highlighting what Macs bring to us and our creativity.

caveman_uk
Oct 27, 2003, 10:08 AM
Originally posted by iDean
Hi, I知 new to this forum and quite impressed with the Mac communities as a whole. I've just "switched" as it were and already I知 bemused by apple UK. Being from a FreeBSD UNIX background i could not resist OSX any longer,

I ordered a new iMac 17"-FP 1.25ghz with 1gb DDR ram(ram extends build time). I made the order via telephone to applestore UK Ireland on thursday to ensure i would receive the machine with panther. They could not tell me whether i would receive the machine with panther or not, but ensured me that they would send it free of charge if i didn't.

The quoted delivery for my machine will be, 3-5 days build, 3-5 days delivery(express). So, excluding non business days i SHOULD get the machine this Thursday at the earliest, next Friday at the latest.

A few questions..

Any of you that have ordered hardware such as this from apple, were they more efficient with such deliveries than they have been with panther? I now regret ordering from appleUK after reading forums such as these. Can i expect my machine any time soon? I could have bought from micro Anvika or whatever, in trafford selfridges but its too late now as you cant cancel an order during build. Even if you can, I cant claim the same discount, nor can they provide the 1GB DDR ram onspot

Additionally, i've heard something about them changing the mouse/keyboard on the new iMac, the machine i played with had the 'soapy' optical mouse which i was quite impressed with. I spend most of my time in tcsh anyway. What mouse/keyboard will be packed?

If any of you, British or not; are using the 1.25ghz iMac with panther installed, what is the performance like?

Thanks in advance, At least you people are only waiting for an OS update (appealing as it is) from applestoreUK and not your first 」2k mac.
It's usually cheaper to not get your RAM from Apple. Usually I get mine from Crucial.com/uk

The keyboard will be the standard Apple USB one and the mouse will be a clear 'soapbar' one which you push down (it has no buttons on it). You depress the whole mouse. To get contextual menus you use the cmd key which has an Apple logo on it. it's next to the space bar.

If you need standard spec macs it's worth bearing in mind that John Lewis give a two year warranty rather than applestores one year. You can only get BTO from Apple though.

A 1.25GHz imac should be quite zippy. If you want to run your familiar unix apps remember to tick the box for X11 when installing panther and install fink which acts rather like Debian Linux's apt-get mechanism for fetching either precompiled binaries or source code.

Floop
Oct 27, 2003, 10:18 AM
Originally posted by caveman_uk
It's usually cheaper to not get your RAM from Apple. Usually I get mine from Crucial.com/uk

[snip]

You depress the whole mouse. To get contextual menus you use the cmd key which has an Apple logo on it.


Crucial are excellent for RAM, they have the best prices, and most importantly, bloody excellent customer service. I cannot recommend them highly enough. Now if only they'd put the new G4 iBook into their memory selector!

Contextual menus are actually done with the control button, not the Command button, I believe. At least, that is how it works on my system.

John Lewis are GREAT. They have great service too, and will price match other companies who offer services the same way they do.

The only reason I bought from Apple Store this time is that as a student, I get a few good discounts that AFAIK are not available elsewhere.

Floop

gotohamish
Oct 27, 2003, 10:22 AM
Originally posted by caveman_uk
To get contextual menus you use the cmd key which has an Apple logo on it. it's next to the space bar.


You press control (ctrl) to get the contextual menu, not command.

Or you can buy a two (or more) button mouse.

Welcome to the Mac!

caveman_uk
Oct 27, 2003, 10:32 AM
Originally posted by gotohamish
You press control (ctrl) to get the contextual menu, not command.

Or you can buy a two (or more) button mouse.

Welcome to the Mac!
D'Uh...oh what was I thinking!!!! I'd better check which orifice I'm talking out of next time!

...caveman goes off murmuring, shaking his head....:rolleyes:

iDean
Oct 27, 2003, 10:32 AM
I've never been partial to X11 and eventually strayed from using my UNIX box as my desktop machine, hence the purchase of the iMac.

I'm looking forward to a truly plug and play UNIX deviant, especially with the 'wow' and performance factors of OSX. The fact that commercial applications are available from Apple and Microsoft, coupled with availability of open source applications(non-X11, ew.) coerced me into paying for overpriced Macintosh hardware.

Would installing X11 mean that apps are supported within the native osx interface or would it just enable me to run X11 Desktop environments as an alternative?

Regarding Fink, is FreeBSD 'ports' not supported in OSX?

I also only purchased from apple because of the student discount, I知 currently in higher education and working as a Software Engineer for an IT consultancy. A delayed delivery from apple is really going to hinder my productivity as the CPU on my BSD box recently fried (140 day uptime, fan packed in and didn't realise for a month and half) The silicone actually melted.

Currently im on my old laptop which my brother needs. Be quick, Apple.

BowiPod
Oct 27, 2003, 10:35 AM
I'm a postgrad student and am forced to buy from AppleStore to get the discount. Why can't I go into John Lewis with my photo I.D card and get reductions there? Is this because they are a reseller?

caveman_uk
Oct 27, 2003, 10:37 AM
Regarding Fink, is FreeBSD 'ports' not supported in OSX?

You could try Darwin Ports (http://www.opendarwin.org/projects/darwinports/) but I haven't used them. I've used fink as it was similar to the Linux tools I was used to...

iDean
Oct 27, 2003, 10:40 AM
repeat; "Would installing X11 mean that apps are supported within the native osx interface or would it just enable me to run X11 Desktop environments as an alternative?"



caveman_uk; You're a PC/Linux > OSX switcher?

Do you regret the decision? or the opposite.

caveman_uk
Oct 27, 2003, 12:28 PM
Originally posted by iDean
repeat; "Would installing X11 mean that apps are supported within the native osx interface or would it just enable me to run X11 Desktop environments as an alternative?"



caveman_uk; You're a PC/Linux > OSX switcher?

Do you regret the decision? or the opposite.
Yep, I used Linux for 18 months before switching to OS X. I was quite happy with Gentoo Linux but I was looking to get a laptop and I found the ibooks and Mac OS X. I hadn't really paid much attention to macs until then. I don't regret switching at all. It's great having the power of unix when you need it but having stuff that should be simple 'Just work'

As for the X11 question. I believe you can do both but personally I've only used it to allow me to run apps within aqua windows. As such they are minimisable like normal OS X windows but the redering in them is done by X11

lucius
Oct 27, 2003, 12:59 PM
Having ordered my copy of Panther on Oct 8th (release date anyway) I had expected it by last Friday. By Sunday morning I was pretty cheesed off that it had not arrived. So I went to the Trafford Centre in Manchester and bought a copy from Microanvika in Selfridges. They had "tons of copies" to quote the chap I spoke to on the phone.

When my Apple copy eventually arrives I will stick it straight back in the post - silly buggers.

Anyway Panther is very cool - which is probably little consolation to those waiting for the mythical postal delivery.

crap freakboy
Oct 27, 2003, 01:38 PM
no-nonsense from a fellow yorkshireman...mmm why havent i done that then?

ponders

been darn sarth too long, turned soft.

figures :)

cuggles
Oct 27, 2003, 03:08 PM
Originally posted by lucius

Anyway Panther is very cool - which is probably little consolation to those waiting for the mythical postal delivery.

I'm glad you are happy with your new 'cat' I caved on Saturday and am impressed, very happy and have had none of the problems noted in other forums.

Also I think something permanent and UK specific would be a great move, willing to help out in anyway I can seeing as I spend my life working on the net I'm always here...

Stephen. :D

m4rc
Oct 27, 2003, 03:55 PM
Well, I have spent this afternoon registering a domain and purchasing a load of web space for a UK Mac User group. I would LOVE you all to be involved, as I know little about web design etc. Have a forum board being uploaded to it by my IT department in the next day or so, and it will take a tiny while ti=o get it going, but I paid extra so we won't run out of space.

I emailed Arn and asked if you would let me link to and from macrumors as we won't be a rumor site, but no answer as of yet.

The address for the site is www.ukmacs.net

Hope you guys like it, I don't mean to sound corney but it is your site, even though I just dented the credit card for it!

My email is marc.carter@virgin.net iChat is M4RCUK so let me knbow via them or here what you guys can offer - I want a quality, classy site, original, powerful and friendly.

Marc

m4rc
Oct 27, 2003, 04:11 PM
gotohamish, I agree, like the flow of your site. Might need your input on our new one!

Marc

J@ffa
Oct 27, 2003, 04:20 PM
Here you all go, I made a forum:

http://www.itsthebomb.com/appleukusers/

Still working on it - I'm gonna write the rules and change that header image to the logo I'm making for us :)

Let me know what you think!

Kheraha
Oct 27, 2003, 04:22 PM
Marc - well done. You have my full support. I'll help in any way I can and I'm sure most here will too........:)

Sabenth
Oct 27, 2003, 05:32 PM
This is great news to hear about a UK Site dam shame i aint in the UK No more or at least this present time /MISS HOME... but any how enough of this sob story if such a thing is to happen and i hope it dose can expats join in would love to help out havent got much exsperance as far as html gose but i am willing to learn and also do some webhosting if its needed... of course id like to see a world were we all can get along and have a great site betwen here and the UK Site.. Macrumors dose us proud i think and it would be really crap if we started try to out do them ..

TIME FOR ME TO SAY I MISS SHEFIELD AND THE?? OH DONT MISS THE WEATHER ....!!! dont worrie ill be home for breakfast soon mom..

crap freakboy
Oct 28, 2003, 01:36 AM
Right I'll be the first to post about Panther in the Tuesday postal delivery....NO BLOODY SHOW!! AAarrrrgggghh

sigh

m4rc
Oct 28, 2003, 01:55 AM
Sabenth, of course you will be welcome. I dont mind anyone from anywhere joining, the more the merrier. Certainly the site is not going to be run heavy handed, it is going to be fair and fun.

I will, however, object to a non-UK person joining and constantly posting abouth their country, and USA stuff for example. No need for it. This will be a UK site, so why will we care if in Australia you get a free pen with your order, or in switzerland it takes an extra day to deliver. NOT that we are going to whine about the deliveries, much (!). I wonder if when we are up and running we will be able to get Apple to look in from time to time?

m4rc
Oct 28, 2003, 01:57 AM
I am looking for offers of support and assistance for a new UK Mac site. Please be specific in your offers, it's great that you can do anything, but I would love to know what.

I will probably start a new thread for this, will Arn mind does anyone know?

For now, please post all offers of interest in here.

Marc

J@ffa
Oct 28, 2003, 02:06 AM
Originally posted by J@ffa
Here you all go, I made a forum:

http://www.itsthebomb.com/appleukusers/

Still working on it - I'm gonna write the rules and change that header image to the logo I'm making for us :)

Let me know what you think!

I already did this - or is it not complex enough?