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View Full Version : Help! (unresponsive keys, unhappy with customer service)



TSE
Feb 15, 2008, 03:32 PM
I do not think my agent that has helped me through the process of a broken macbook has treated me right, what number could I call to try and have a second opinion? Thank you!


Sorkvild
Feb 15, 2008, 03:37 PM
What is wrong with your MacBook?
GfulDedFan
Feb 15, 2008, 03:42 PM
You can go this route: Online Service Assistant (https://selfsolve.apple.com/GetWarranty.do) or you can call 1-800-APL-CARE (1-800-275-2273)

Good luck to you and I hope your MacBook gets better.
TSE
Feb 15, 2008, 03:42 PM
The keyboard's keys 'F','R', and '4' keys don't work after reinstalling the whole OS, repairing permissions, etc.
jeremy.king
Feb 15, 2008, 03:47 PM
The keyboard's keys 'F','R', and '4' keys don't work after reinstalling the whole OS, repairing permissions, etc.

I thought you sent this in for service? You said you will be getting your replacement machine on Tues in your FS thread??? :confused:
TSE
Feb 15, 2008, 03:54 PM
On the order number, it says I am receiving a basic white macbook. I do not want that. I will get it straightened out, and update it.