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Iggy
Feb 16, 2008, 02:39 AM
Well, since the update, audio has been out of sync when streaming movies and is only sometimes out of sync if I copy a movie over to the AppleTV. I had a girl round for gods sake and the ATV failed me. Anyone else having this issue? (The audio, not the girl)



Avatar74
Feb 16, 2008, 09:03 AM
Well, since the update, audio has been out of sync when streaming movies and is only sometimes out of sync if I copy a movie over to the AppleTV. I had a girl round for gods sake and the ATV failed me. Anyone else having this issue? (The audio, not the girl)

Can you be more specific?

What is the source of the movies (e.g. iTunes Store, your own ripped collection, etc.)

What format are the movies you're having trouble with? .mov, .mp4, etc?

What speed wireless network do you have?

What speed downstream internet connection do you have?

Iggy
Feb 16, 2008, 09:17 AM
It happens on iTunes-purchased tv shows, movies ripped from dvds and downloaded music videos, all converted to mp4 using VisualHub (apart from the iTunes stuff)...ie. everything. All these files played fine before the update. My network is regular wireless-g all running smoothly, and with no other computers/programs hogging the bandwidth. Gonna try a full reset of the AppleTV when I get home and see what happens.

MikieMikie
Feb 16, 2008, 09:55 AM
Let us know if the reset did it.

Iggy
Feb 16, 2008, 11:43 AM
No luck.

bilbo--baggins
Feb 16, 2008, 04:49 PM
I read about problems where people are using audio decoders, where the time taken for the TV to process and display the video signal is different to the time taken for the audio to get processed by the audio decoder.

My setup is too basic for this to be a problem, but if your audio and video are going to 2 different places this could be the reason. I cannot remember the solution, but it might be to take the audio output from the TV to the audio decoder rather than direct from the Apple TV.

MikieMikie
Feb 17, 2008, 08:59 AM
Iggy,

About the only thing I can figure is that your update is messed up. (Well, messed up is the technical term.)

I suggest you do a factory restore and redo the update. That it is so systemic, i.e.: happens on all of your sources, and never did before the update, should indicate that there was something amiss in your update.

When mine was finished, for example, my AppleTV needed to reboot 3X, and when it was done, I had no audio. A simple power-cycling did it for me, but I wouldn't have thought twice about restarting the upgrade all over again.

Upgrades are fraught with peril -- too many things have to go right to have them work. Please let us know what you plan to do.

Iggy
Feb 17, 2008, 10:27 AM
Oh dear. I did a factory restore of the ATV and then redownloaded the update. Still exactly the same problems. It's really weird, it never happened before the update. By the way, I don't think it's the tele throwing it out of sync. I have my ATV hooked up through HDMI to a home theatre system and that through HDMI to the tv. Tried all sorts of different connections and still had the same problems.

MikieMikie
Feb 17, 2008, 10:36 AM
Iggy,

This one has me stumped but good.

All I can think at this point is that the delay has to do with the way your HT stuff is routing/decoding, but that makes little sense since it worked with v 1.1.

Have you tried it with L/R RCA audio cables? Toslink?

Ay yi yi. Are you close to an Apple store? Do you have Apple Care for it? I mean, this one is beyond "which checkbox do I check" or "Which button do I push."

Iggy
Feb 17, 2008, 10:53 AM
Guess what...it just randomly started working properly and I didn't do anything to it. One minute...out of sync, then I left it for about 5 minutes and played a film and it just started working. Hmmmm. Here's hoping it doesn't happen again. Thanks for your help pal!

MikieMikie
Feb 17, 2008, 10:57 AM
That's what I like to hear -- Self Healing :apple:TVs!