imac start up problem

[carrieimac]

my new imac won't go past the grey apple and spinning wheel and I don't know what to do. Any advice would be greatly appreciated! :))

Thanks!

[Consultant]

Call Apple Care.

[aross99]

You can try to boot into safe mode. Hold down the shift key when you boot, and don't let it up until you see the white screen go away.

As memory serves, you will get to a screen prompt (kind of like a DOS prompt), with a blank and white screen. If you can get there, then logout (type exit or logout), and see if it reboots properly...

Sometimes just logging into safe mode will reset things.

It sounds like the software is hung up during the boot process, which is why you are stuck on the white screen.

[carrieimac]

Thanks, I did call apple care and am re-installing...thanks for your responses, much appreciated! :))

[kixsand]

I have had that happen to me on occasion.

Try unplugging everything at the back(save the power cord).

That works for me.

Good luck.

Darren

[edu4rmabove]

My imac is having a starting up problem and i try to boot from a safe mode and it is demamding for password.....plz which password will use.

[atlanticza]

My imac is having a starting up problem and i try to boot from a safe mode and it is demamding for password.....plz which password will use.

Your Administrator one.