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Mackan
Mar 1, 2008, 09:09 AM
Today I visited a rather large Apple reseller store to take a look at the MacBook. I wanted to check the plastic build quality, so I went to "play" with a white one. Before I continue, I want to say that I checked out a MacBook over a year ago, and at that time I got discouraged to buy one, because of how cheap the plastic top case felt. Especially the trackpad button felt very thin, and was more or less wobbling around.

This time, I got the impression that the plastic has been improved. It felt more solid, and the trackpad button was, to my impression, thicker, and felt great. It could just have been this MacBook in the store though...

I plan to order a MacBook within a week or so, from the Apple online store. Just wanted to hear if anyone else got the impression that the plastic build quality has improved compared to the first MacBook revision? Are they using a new plastic now? I still fear the case cracking though.. *sigh*



Hankster
Mar 1, 2008, 09:30 AM
The plastic case isn't going to crack unless you drop it. In the few years I've been around I have yet to see a laptop case break unless it was dropped. MBs are going to break unless the user does something to it.

CaptainCaveMann
Mar 1, 2008, 11:08 AM
The plastic case isn't going to crack unless you drop it. In the few years I've been around I have yet to see a laptop case break unless it was dropped. MBs are going to break unless the user does something to it.

I'm not sure that's accurate. A lot of users have reported cracks in the past with no damage done to the computer. Cracks with normal use, meaning using the computer for it's intended purposes from the manufacturer. HOWEVER, the new ones may have a different plastic top case as Apple did have to replace a ton of them. It would make sense.

I have heard that if your top case does crack, you just take it into the Apple store and they will replace the top. It's supposed to be a quick job only a few minutes and your good to go. If I were you OP, I'd call the Apple store nearest you and ask them what they would do for you if the top case cracks.

UPDATE: I was actually curious about this to, so I called my local Apple store here in San Diego and told them I had bought a Macbook 3 months ago from their store and it's starting to crack on the top. I described the crack exactly as other users have reported, and the guy I talked to (he actually answered the phone an hour before the store was even open, great service in my opinion) said that since it's still under warranty just make an appointment with a genius and they will probably replace the top case for me. He also said that usually if it's cosmetic they just replace it on the spot. So take that as you will, but it sounds to me like if your macbook cracks, Apple's got you covered. But take in to account that you only have a 1 year warranty from the manufacturer. So if it cracks after a year you could be screwed, so consider buying Apple care which extends your warranty to 3 years.

So buy a macbook, get the Apple Care if your really that worried about it, and before the warranty is up sell it for an upgrade. : )

Samarium
Mar 2, 2008, 10:16 AM
I'm not sure that's accurate. A lot of users have reported cracks in the past with no damage done to the computer. Cracks with normal use, meaning using the computer for it's intended purposes from the manufacturer. HOWEVER, the new ones may have a different plastic top case as Apple did have to replace a ton of them. It would make sense.

I have heard that if your top case does crack, you just take it into the Apple store and they will replace the top. It's supposed to be a quick job only a few minutes and your good to go. If I were you OP, I'd call the Apple store nearest you and ask them what they would do for you if the top case cracks.

UPDATE: I was actually curious about this to, so I called my local Apple store here in San Diego and told them I had bought a Macbook 3 months ago from their store and it's starting to crack on the top. I described the crack exactly as other users have reported, and the guy I talked to (he actually answered the phone an hour before the store was even open, great service in my opinion) said that since it's still under warranty just make an appointment with a genius and they will probably replace the top case for me. He also said that usually if it's cosmetic they just replace it on the spot. So take that as you will, but it sounds to me like if your macbook cracks, Apple's got you covered. But take in to account that you only have a 1 year warranty from the manufacturer. So if it cracks after a year you could be screwed, so consider buying Apple care which extends your warranty to 3 years.

So buy a macbook, get the Apple Care if your really that worried about it, and before the warranty is up sell it for an upgrade. : )

My macbook just cracked, see pictures on my thread:(

xraydoc
Mar 2, 2008, 10:39 AM
The most common place for the MacBook to crack is where the screen contacts the wrist rests & magnet points. My personal theory is that cracks develop from people snapping the screen shut. My wife had a MacBook since they were first released in 2006 and it has no cracks at all, but she was always careful when closing the lid. I've had one for about 3 weeks now, and I've been very careful when closing the screen, too.

heatmiser
Mar 2, 2008, 10:39 AM
The plastic case isn't going to crack unless you drop it. In the few years I've been around I have yet to see a laptop case break unless it was dropped. MBs are going to break unless the user does something to it.

Not true, as hundreds of users on this forum (and tens of thousands in the general population) would attest. A design flaw is a design flaw, and the Macbook case is as defective as the Magsafe.

rationull
Mar 2, 2008, 12:23 PM
The most common place for the MacBook to crack is where the screen contacts the wrist rests & magnet points. My personal theory is that cracks develop from people snapping the screen shut. My wife had a MacBook since they were first released in 2006 and it has no cracks at all, but she was always careful when closing the lid. I've had one for about 3 weeks now, and I've been very careful when closing the screen, too.

I've read this in various places and always wonder what exactly people mean by "careful". Sure, you may not want to slam the screen down from fully open as fast as you can, but once the magnets start pulling the screen slams down the last half inch or so on its own fairly hard.

When you say you're "careful" when closing, does that mean you're trying not to let the magnets close the screen for you?

TechGirl
Mar 3, 2008, 04:03 PM
well I don't know whether the first gen macbooks were the same as the ibooks, but my ibook G4, although scratched up, has yet to dent or take other significant external or internal damage from MULTIPLE drops from various heights onto various surfaces. My friends who have PCs are always freaked out by how I kind of throw it around without thought :rolleyes: So in summary, my experience has been that the plastic they use is extremely sturdy, much more than other computer cases.

AlexanderTgreat
Mar 3, 2008, 09:40 PM
well I don't know whether the first gen macbooks were the same as the ibooks, but my ibook G4, although scratched up, has yet to dent or take other significant external or internal damage from MULTIPLE drops from various heights onto various surfaces. My friends who have PCs are always freaked out by how I kind of throw it around without thought :rolleyes: So in summary, my experience has been that the plastic they use is extremely sturdy, much more than other computer cases.


My experience is quite the opposite, I think that I am all far more careful with my macbook than my friends are with their dells and thinkpads, yet I've had 5x's as many problems with my macbooks so far

MrTattoo
Mar 4, 2008, 07:57 AM
My Macbook top cracked where the lid meets the magnet last year and it was replaced under guarantee,and just last week i opened up the lid and found that it had happened once again in exactly the same spot and i do handle my Macbook very carefully and it looks like the day i purchased it except for this problem. I have contacted Apple and i am having it repaired once again but have to say it's not something i want to keep doing.
I love my Macbook and i had intended up-grading to the 2.4 ghz latest up-grade but i'm thinking now that it might be wise to wait a little in anticipation that there may be a new case up-grade {ie:aluminium?} but i might be disappointed as i can not see or hear of anything due, though i am sure that there are many of you out there who would like to see the same thing arriving,it's overdue with regard to the frequently discussed cracking problem which needs to be rectified [it's still not a cheap product and we are Apple fans because we like the best of everything} soon with a much more robust solution, {not a lot to ask for,for your money!} i hope someone is listening out there?

MrTattoo
Mar 4, 2008, 07:59 AM
My Macbook top cracked {where the lid meets the magnet} last year and it was replaced under guarantee,and just last week i opened up the lid and found that it had happened once again in exactly the same spot and i do handle my Macbook very carefully and it looks like the day i purchased it except for this problem. I have contacted Apple and i am having it repaired once again but have to say it's not something i want to keep doing.
I love my Macbook and i had intended up-grading to the 2.4 ghz latest up-grade but i'm thinking now that it might be wise to wait a little in anticipation that there may be a new case up-grade {ie:aluminium?} but i might be disappointed as i cannot see or hear of anything due, though i am sure that there are many of you out there who would like to see the same thing arriving,it's overdue with regard to the frequently discussed cracking problem which needs to be rectified {it's still not a cheap product and we are Apple fans because we like the best of everything} soon with a much more robust solution, {not a lot to ask for,for your money!} i hope someone is listening out there?

jonic00
May 12, 2008, 09:33 AM
Hello everyone.

I take care of my MacBook, but I do use it for my work and leisure time. I open and close it an average of twice a day, which I would say it is pretty normal, and close the lid carefully every single time.
I bought my MacBook in August 2006, and I have already replaced the top case twice. As I type these lines, it is about to break again, so in a few weeks i will have to take it back for repairs. The first time the Apple specialist thought I was abusing the laptop because he had not seen anything like it before. He talked to Apple and they authorized the exchange under warranty. The second time, this same technician told me he had already had many people come with the same problem, although I was the first one to come for the second time. It seems likely I will also be the first one to show up for a third time!

It seems really obvious to me that there is a huge design issue with this model. The magnet does not help, but the fact is that the top case is made of a very cheap and thin layer of plastic that breaks easily when you combine the strength of the magnet, a cheap plastic surface, and the two small ridges the MacBook has on top of the screen. The constant contact between this protuberance and the plastic makes inevitable the fracture of the plastic. In my case, the top case broke in the right side in the three occasions. It might have to do with the fact I normally use my right hand to close it.

I truly hope they fix this issue in next models, but what it annoys me the most is knowing that eventually, my warranty will expire, my top case will continue breaking and there will be nothing i can do about it...

XP Defector
May 12, 2008, 10:45 AM
The plastic case isn't going to crack unless you drop it. In the few years I've been around I have yet to see a laptop case break unless it was dropped. MBs are going to break unless the user does something to it.

Absolute nonsense.

me_94501
May 14, 2008, 04:04 PM
My Macbook top cracked {where the lid meets the magnet} last year and it was replaced under guarantee,and just last week i opened up the lid and found that it had happened once again in exactly the same spot and i do handle my Macbook very carefully and it looks like the day i purchased it except for this problem. I have contacted Apple and i am having it repaired once again but have to say it's not something i want to keep doing.
I love my Macbook and i had intended up-grading to the 2.4 ghz latest up-grade but i'm thinking now that it might be wise to wait a little in anticipation that there may be a new case up-grade {ie:aluminium?} but i might be disappointed as i cannot see or hear of anything due, though i am sure that there are many of you out there who would like to see the same thing arriving,it's overdue with regard to the frequently discussed cracking problem which needs to be rectified {it's still not a cheap product and we are Apple fans because we like the best of everything} soon with a much more robust solution, {not a lot to ask for,for your money!} i hope someone is listening out there?

My advice to you would be to find some way to better distribute the pressure applied on the lower case by the screen. I've been using a combination of Marware's Protechtion Pack for MacBook (http://www.marware.com/PRODUCTS/MacBook/Protection-Pack-for-MacBook) and WildEepz (http://www.radtech.us/Products/Wildeepz.aspx) from Radtech. I use the Protection Pack's wristpad and augment it with WildEepz for the sides to the left and right of the keyboard.

Scarlet Fever
May 14, 2008, 04:15 PM
Absolute nonsense.

My MacBook is cracked in the corner, but that is only because I dropped it in my backpack from a height of about 5'. I think it's a damn marvel that it only got a small crack in the corner.

I can't say that the cracking is caused by user error, but I can tell you it isn't affecting every single machine out there. I know plenty of people with immaculate MacBooks.

GUILTIE
May 14, 2008, 04:43 PM
My advice to you would be to find some way to better distribute the pressure applied on the lower case by the screen. I've been using a combination of Marware's Protechtion Pack for MacBook (http://www.marware.com/PRODUCTS/MacBook/Protection-Pack-for-MacBook) and WildEepz (http://www.radtech.us/Products/Wildeepz.aspx) from Radtech. I use the Protection Pack's wristpad and augment it with WildEepz for the sides to the left and right of the keyboard.

I don't have a Macbook so I don't know how strong the magnetic latch is, but does it still stay firmly shut with those bumpers?

me_94501
May 15, 2008, 12:34 AM
I don't have a Macbook so I don't know how strong the magnetic latch is, but does it still stay firmly shut with those bumpers?
Yep.

krye
May 16, 2008, 11:18 AM
What do you people do with these things? I mean, my MacBook is 2 years old and it's on everyday. So it's not like I haven't put it through its paces. It is flawless, not a crack on it. I haven't experienced any of these plastic problems people talk about. I can't believe the amount of posts there are for plastic issues. Do you guys beat them up or something?

cogsinister
May 16, 2008, 06:14 PM
The plastic case isn't going to crack unless you drop it. In the few years I've been around I have yet to see a laptop case break unless it was dropped. MBs are going to break unless the user does something to it.

What planet are you on ?

Hundreds of us, very careful MacBook users have cracks in the casing where the magnet touches the case......

Demi-god lol

bobertoq
May 16, 2008, 06:18 PM
The plastic case isn't going to crack unless you drop it. In the few years I've been around I have yet to see a laptop case break unless it was dropped. MBs are going to break unless the user does something to it.The plastic around the display on my MacBook has cracked... but that's because I kept on taking it off and waving it around.... :o

I have an older MacBook at home and a newer MacBook at school. The newer MacBook does seem like the plastic is a bit sturdier, and the trackpad button is definitely thicker.
Hopefully the new MacBook will have thick, high-quality, sturdy aluminum.

*Sandy*
May 16, 2008, 07:45 PM
I have had 2 and neither one had any issues but yellowing of the plastic.

Ps the demi-god is a payed for title.

zaraswan
May 16, 2008, 08:02 PM
I've had my macbook for a year and it hasn't cracked at all. I did get a scratch on the cover. It's huge. Do you think I could get it replaced at the Apple Store?
:apple:

cpandar
Jul 15, 2008, 05:42 PM
I got my Macbook two years ago, when they first came out. I've also had the issue where the plastic case has cracked on the right side, just above the glowy-light and IR sensor, under the magnet. There is now a hole in the case that I've had to cover with tape.

I have 5 good friends with Macbooks. 3 of them have their cases cracked in the exact same spot. I personally am very careful with my computer, and I find it very hard to believe that 4 out of 6 Macbook users get cracks in the same place on the case without there being a design flaw involved.

jdharper14
Jul 17, 2008, 11:12 AM
I had the same cracking issue with my MacBook after about 6 months of usage. After seeing this happen to my roommate's MacBook, I was always careful with closing it, and the problem still occurred. I took it in to an AASP, and was told it is a known issue with the earlier models due to faulty plastic composites, and was covered under warranty. I'm bringing it in tomorrow to get the new casing put on. :)

GanChan
Jul 17, 2008, 12:08 PM
I had the same cracking issue with my MacBook after about 6 months of usage. After seeing this happen to my roommate's MacBook, I was always careful with closing it, and the problem still occurred. I took it in to an AASP, and was told it is a known issue with the earlier models due to faulty plastic composites, and was covered under warranty. I'm bringing it in tomorrow to get the new casing put on. :)

"Earlier models" meaning which?

I want to buy a refurb, so if there's a more crack-resistant updated Macbook out there, I'd better learn which revision it is....

Etrain
Jul 18, 2008, 12:29 AM
Yeah, the cracking seems to be a pretty widespread problem with the MBs. It is rather unfortunate, but at least Apple will replace the case even if it is out of warranty - or so I've heard.

cpandar
Jul 19, 2008, 03:17 PM
I posted earlier about the issue of my case cracking at the wrist rest. I made an appointment and took it into the 5th Ave Apple Store this week. My MacBook is no longer under AppleCare, so obviously they were hesitant to repair this at the Genius Bar. But after a couple minutes of discussion, talking about how this is a known issue with the MacBook case and it hasn't been subjected to anything other than normal usage, they took my MacBook in for service for free. A day later, I have a new case and keyboard. I'm very impressed by Apple's response here. Hopefully they would do the same for others.

jonic00
Jul 19, 2008, 03:37 PM
I had the same cracking issue with my MacBook after about 6 months of usage. After seeing this happen to my roommate's MacBook, I was always careful with closing it, and the problem still occurred. I took it in to an AASP, and was told it is a known issue with the earlier models due to faulty plastic composites, and was covered under warranty. I'm bringing it in tomorrow to get the new casing put on. :)

I am not so sure that what this AASP said it's true or correct, considering that I have already changed my topcase 3 times (the last one only a month ago). I would think that by now the replacements are made with this new plastic composites, and yet people keep complaining.
I think this is a design flaw. A very thin layer of (quite cheap) plastic, hit time and again by the lid always in the same place and pulled by a magnet. It's just a bad combination.

Scathach
Jul 19, 2008, 07:21 PM
I've had the plastic casing replaced on my computer 3 times so far, and my Macbook doesn't travel... it just stays on a desk. I just replaced the casing on my computer a little over a month ago, and just today I found a hairline crack along one of the back hinges, again, along with noticing the plastic casing around the LCD is popping apart :( Applecare is awesome though, they are going to replace my 2007 Macbook with a brand new midrange Macbook since I have brought it in 4 times within the span of a year. I do admit that the plastic they are using feels much more sturdy then the older models, the Macbook is an awesome machine but make sure you get Applecare its definitely worth it.

crackedmac
Jul 21, 2008, 02:38 PM
My mac top cracked about 6 weeks after I purchased it in Sept. 07.

I had it replaced for free in March 08 (I live 100 miles from apple store).

Two weeks later, I noticed it was cracked again.

I haven't made the long trip yet to have it replaced again.

Obviously, they are still using the same defective material as a replacement.

donstenk
Jul 21, 2008, 03:58 PM
Hi all,

landed (again) on this forum after a google search for cracks in our macs.

We have a 2 year old macbook and a 1 year old, both now with the surface edge coming loose above the pulsating light. Problem is one is bought in Holland, one in Sweden, and now we live in southern Italy far from Mac Stores. I'll call Apple and let you all know how I get on.

So far not too impressed with the quality - my oldest macbook is also the version that has the screen flicker occasionally. Working on the Macs every day does not make it easy to have them fixed for these little snags.

I feel the Apple products should be better for the price.

whfsdude
Jul 23, 2008, 09:57 PM
Happened to me earlier this month on a MacBook purchased in May. Apple replaced it right when I mentioned the the position of the crack (right side where top case meets magnet).

ktmrocks
Jul 23, 2008, 10:01 PM
Wirelessly posted (Opera/9.50 (J2ME/MIDP; Opera Mini/4.1.11355/546; U; en))

Mine has developed a crack under the fan & its getting bigger.Its the feb 08 Version.

Kebabselector
Nov 7, 2008, 08:05 PM
My 2006 Macbook has developed the crack of the wrist edge. Still got 3 weeks of the shops warranty left (was 2yrs), but as Apple seem to acknowledge this is a design fault hopefully it'll get repaired.

jogales
Nov 7, 2008, 08:49 PM
My macbook had its top case replaced a couple months ago due to the track pad button breaking. That was the only thing wrong with that top case, no scratches, no cracks. The replacement top case scratches much too easily. I can actually put a permanent scratch in it with my fingernail! The keys are getting shiny too. I mentioned this the next time I had to take it in for repair (something breaks on it every month) and the genius said Apple went with softer plastics on the new top cases so they wouldn't crack.

To their credit, they offered to replace it along with the top lid and bottom case, which are cracked.

Kebabselector
Nov 8, 2008, 12:19 PM
The shop has it back now, they'll be sending it off to their repair agents early next week. So I have an oldish Toshiba, though it's running ubuntu which isn't too bad (despite it not liking my wifi). Should have it back in a few weeks (hopefully).

cogsinister
Nov 8, 2008, 10:18 PM
The shop has it back now, they'll be sending it off to their repair agents early next week. So I have an oldish Toshiba, though it's running ubuntu which isn't too bad (despite it not liking my wifi). Should have it back in a few weeks (hopefully).

A few weeks !!!

Mine was done in 20 mins !!

FrankieTDouglas
Nov 8, 2008, 10:32 PM
My Macbook has a hairline crack on the backside. I didn't drop it, bump it, or anything else.

Kebabselector
Nov 9, 2008, 04:16 AM
A few weeks !!!

Mine was done in 20 mins !!

Indeed, but I didn't buy it from Apple (12.5% discount and 2 year warranty with another store). Still baby is due any time now (6 days late) so I probably wont miss it.

jbrenn
Nov 9, 2008, 04:38 AM
"Earlier models" meaning which?

I want to buy a refurb, so if there's a more crack-resistant updated Macbook out there, I'd better learn which revision it is....
i had a early 2008 mb 2.4 and it cracked on the right side just as described. replaced the top cover twice. i am careful with the computer it just slams shut the last couple of inches and causes the cracks. my brother has a 2.2 same problem.

yoppie
Nov 9, 2008, 04:57 AM
The cracks are a common problem. Those who haven't experienced the problems are just lucky. One way to tell it's a design flaw is that the cracks for the most part appear in the same spot. You can't explain that one away which is why Apple has been replacing the cases for free.

Kebabselector
Nov 9, 2008, 09:34 AM
Slight change of plan for mine, went to the Apple store and they said they'll do it. FOC of course :) Should have it back by tomorrow :)

Ironic
Nov 9, 2008, 09:45 AM
I would go with the Alum. Mine had a crack and Apple did fix it.

cogsinister
Nov 9, 2008, 02:02 PM
Slight change of plan for mine, went to the Apple store and they said they'll do it. FOC of course :) Should have it back by tomorrow :)

YAY !!!!

:D

SnowLeopard2008
Nov 9, 2008, 02:07 PM
Just to share my experiences. My MacBook 3.1 never cracked. I see some "wear" on the plastic body where the rubber feet have touched it. But thus far, about a year or so, have not "cracked". I'm careful with my laptop since the day I got it which was last black friday. The newer plastic MacBooks have few, if any at all, reports of the plastic topcase cracking.

Kebabselector
Nov 9, 2008, 02:21 PM
YAY !!!!

:D

Yay indeed!!!

The store I bought it from, normally sends it away to a 3rd party company (as with all their laptops), they think that the 3rd party probably would have charged them for the repair even if apple supplied the bits FOC.

So I've saved them a bit of cash, which in turn helps to improve my wifes bonus (as she works for them!).

Huked on Fonick
Nov 9, 2008, 02:40 PM
I don't like plastic.

Kebabselector
Nov 11, 2008, 11:36 AM
Got it back today, new keyboard and mousepad are taking a while to get used to as they aren't worn smooth!.

Credit to Apple, they've acknowledged a fault and have addressed it :)

Foxglove9
Jan 4, 2009, 10:40 AM
I started to notice mine cracking along the left side magnet about 3-6 months into ownership. It was just a teeny tiny hairline so it didn't really bother me. But now 1.5 years of owning this the hairline had gotten bigger and stretches further a long the front of the unit. I guess it will only get worse in time, I didn't even know it was a known issue until I started googling it this month.

Another thing that just happened is the iSight just stopped working. I tried every repair method out there and the best I was able to get is for the iSight green light to come on but black picture in Photobooth or iChat. Which is crazy since I barely use my isight other than to take an occasional photo once in a while.

Very disappointed with the quality of the macbook. Considering it is only 1.5 years old I don't believe it should start breaking like this. I guess it is my fault for not getting Applecare, I know so many people who have ibooks and pc laptops and abuse the heck out of them and never had any problems (other than hard drive issues). Me, I treat my laptop like a baby and I'm the one with problems. Live and learn I guess.

Debating whether to bring it to Apple for repair estimate or just dump it on craigslist and get a new aluminum macbook.

Tinknock71
Jan 4, 2009, 10:59 AM
I think that's why they switched to the alum. Macbook to many people are complaining about the cracks, You think they would have learned from there mistakes. Look at the 3g iphones they are cracking also in the back and some are only a 1 week old.

ec51
Jan 4, 2009, 10:55 PM
The plastic case isn't going to crack unless you drop it. In the few years I've been around I have yet to see a laptop case break unless it was dropped. MBs are going to break unless the user does something to it.

Im not sure where you have "been around" but I never dropped my white crackbook and the inventible palmrest crack came along with small tiny little hairline cracks which developed all around the vents. I was always very careful with my computer as I was with my launch day white iPhone 3g which also developed a crack.

Go search, palmrest crack in Google and you will find PLENTY of people with the same cracks, as well as in the iPhone 3G discussion about their cracks.

But I guess...they all "dropped" theirs.


The plastic is not of good quality or at least there was a HUGE bad batch.

donstenk
Jan 5, 2009, 04:21 AM
Actually this appears to be a known issue recognised by Apple and I had two MacBooks recently repaired, both were out of warrantee and I do not have Apple Care.

And no, I did not drop 2 MacBooks.

Call Apple, get a support incident number, take that to any Apple authorized support shop. The quality turned out quite bad, but Apple is really good in fixing it. On one MacBook (2 years old) they replaced:
- screen (flickers, known issue)
- bottom of case (cracks, known issue)
- keyboard, trackpad and support (cracks, known issue)

As all my problems are now resolved and I have and new looking MacBook I don't hesitate to recommend Apple again. Here is to hoping the new alu MacBook are of better quality - although I must say the white ones are prettier and more original.

Foxglove9
Jan 10, 2009, 10:35 AM
Brought my 1.5 year old out of warranty Macbook to Apple this week. I showed them the case cracks and mentioned how I read about so many people have the same problem. At first one of the guys said "oh you got water damage". But the genius went to the back with my laptop and brought it out and said Apple would replace my bottom case for free. I was very excited!

So I have an appointment Monday to drop it off. He said they have to send it out to get it replaced and will take about a week. So never having to have a computer repaired in my life, anything I should know before I drop my laptop off with Apple? I was just planning on doing a Time Machine backup and that's it.

Also I will mention to them how my iSight just stopped working and maybe get an estimate on how much that'll cost to fix, if it's worth it or not.

mr.steevo
Jan 10, 2009, 01:34 PM
Hi,

My sister had her palm rest replaced out of warranty but Apple refused to replace the plastic around the screen where it is just falling apart. She complains about it, but I remind her about the G4 iBook logic board problems and she tends to prefer having a blemished computer over a dead one.

Apple dropped the ball on this design. Hopefully the aluminum work out better.

s.

Vulcan
Jan 10, 2009, 02:54 PM
Brought my 1.5 year old out of warranty Macbook to Apple this week. I showed them the case cracks and mentioned how I read about so many people have the same problem. At first one of the guys said "oh you got water damage". But the genius went to the back with my laptop and brought it out and said Apple would replace my bottom case for free. I was very excited!

So I have an appointment Monday to drop it off. He said they have to send it out to get it replaced and will take about a week. So never having to have a computer repaired in my life, anything I should know before I drop my laptop off with Apple? I was just planning on doing a Time Machine backup and that's it.

Also I will mention to them how my iSight just stopped working and maybe get an estimate on how much that'll cost to fix, if it's worth it or not.

I honestly wouldn't recommend it. My aluminum PowerBook just got its screen replaced for free, but they also replaced the Bluetooth module without me even mentioning it.

251920
Jan 10, 2009, 03:46 PM
Well If U Don't Like The Plastic, Buy An Aluminum One.

Foxglove9
Jan 10, 2009, 04:51 PM
I honestly wouldn't recommend it. My aluminum PowerBook just got its screen replaced for free, but they also replaced the Bluetooth module without me even mentioning it.

Was it under warranty? So don't mention anything else is wrong with it then?

Vulcan
Jan 10, 2009, 04:53 PM
Was it under warranty? So don't mention anything else is wrong with it then?

It was five years old, so I would wait and see how it goes. If they fix it for free, awesome. If they don't, then you can look into paying for it.

cogsinister
Jan 10, 2009, 05:47 PM
It was five years old, so I would wait and see how it goes. If they fix it for free, awesome. If they don't, then you can look into paying for it.

5 years old !!

How did you get Apple to replace the screen for free ??

Scarlet Fever
Jan 12, 2009, 07:36 AM
Well If U Don't Like The Plastic, Buy An Aluminum One.

There is a fair price difference between the plastic and the aluminium macbooks. Your advice would have been useless at the time of this thread's creation, anyway.

Foxglove9
Jan 14, 2009, 08:26 PM
Here's an update to my problem.

I dropped my laptop off and it was ready 24 hours later (they said 3-5 days). When I picked it up the associate really didn't say anything other than that I needed to sign some paperwork and that was about it.

The bottom case was totally replaced. There is still a little pucker where the screw or magnet would be in the corner of the case. I guess that's just how it is and they couldn't get it together better than that. But I won't complain, just hope the cracks don't come back again.

And even bigger bonus my iSight works again. Customer service was excellent as well. I continue to be a very happy Apple customer!