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iPod touch Buying From The iTunes Wifi Store; Music Not in Library?
- Thread starter .michael
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Crazy?
And even crazier, after plugging in my ipod, the song purchased isn't even there anymore. Not in iTunes, on my iPod, or anywhere. So I purchased the song again and received the message: you have already purchased it before, .....
And even crazier, after plugging in my ipod, the song purchased isn't even there anymore. Not in iTunes, on my iPod, or anywhere. So I purchased the song again and received the message: you have already purchased it before, .....
Same exact thing happened to me. I bought an album (thankfully only one) about 3 weeks ago...everything was fine for a while then one day those songs and even the purchased section of the WiFi iTunes store is gone. Has anyone spoke with or emailed Apple about this issue? What was their fix if any. We can prove that we bought the songs through our history and any saved receipts.
Update on lost music...
I thought I would share my good experience with the fine people at Apple. See my post above about the lost music - called Apple and they advised that I submit an email through this iTunes Support page
http://www.apple.com/support/itunes/store/lostmusic/
At the bottom of that page, I was advised to click on the Contact Us button. From there they have some specifics that you need to mark. Here's what they told me to choose: Purchases Missing / My Hard Drive Crashed...
Note - even though my hard drive did not crash - that is the option they told me to select.
So - I receive a reply email in about 24 hours and they reposted the songs in my iTunes account under pending downloads. This time I downloaded them straight onto my Mac.
Super easy, very professional - way to go Apple!
Hope this helps anyone else that might have had this happen to you.
I thought I would share my good experience with the fine people at Apple. See my post above about the lost music - called Apple and they advised that I submit an email through this iTunes Support page
http://www.apple.com/support/itunes/store/lostmusic/
At the bottom of that page, I was advised to click on the Contact Us button. From there they have some specifics that you need to mark. Here's what they told me to choose: Purchases Missing / My Hard Drive Crashed...
Note - even though my hard drive did not crash - that is the option they told me to select.
So - I receive a reply email in about 24 hours and they reposted the songs in my iTunes account under pending downloads. This time I downloaded them straight onto my Mac.
Super easy, very professional - way to go Apple!
Hope this helps anyone else that might have had this happen to you.