The shameful way Apple treats independen dealers
Independent Apple Dealers (IAD) are often more knowledgable
about everything Mac than Apple Stores.
APPLE employees (geniuses?) are often well trained, but tech discussions are often limited by Apple Policies, preventing them from being truly frank and forthcoming.
IADs Owners and Employees are often more experienced and knowledgable than the Apple Store clerks and Geniuses, and are always more forthcoming about productsl, sources, and problems.
Night of the Panther was clearly setup as unfair advantage for the Apple Stores, while some retailers like Fry's Electronics and some Best Buy stores passed out PANTHER OS X Mouse Pads, none of the IADs got to knock 10% off everything in the store that night, nor did IADs get a supply of limited edition Panther dog tags.
APPLE is begging for an Anti-Trust lawsuit against it for unfair trade practices from the only people who are really interested in Mac sales and service, and Apple's survival. When Apple treats the IADs unfairly, it is cutting its own throat.
I use MacSales regularly and even knowingly pay regular retail (when a better price is a mouse click away) simply because they provide me with solid information and expert HELP that Apple would never do, and if Apple did, it would only do so if I paid extra for AppleCare and hounded them.
Is Apple going to tell you that your iBook or PowerBook speed sucks because you have a 20GB hard drive running at minimal 4200 rpm:
15" PB: "60GB or 80GB 4200-rpm Ultra ATA/100 hard drive; optional 80GB 5400-rpm drive"
And, will Apple tell you that an excellent solution is to replace the cheap 20GB drive with a HOT! 60GB IBM/Hitaci HD running at 7200 rpm (FireWire speed) for under $300? NO!
Apple apparently doesn't even make a 7200 rpm HD available as an Apple Store On-Line upgrade for their laptops, and if they did, it probably cost $300 or more, and Apple would keep the old drive they removed instead of giving it to you to insert into an external FW HD box.
On a 15" PB, upgrading from 60GB HD @ 4200 rpm to an 80GB HD @ 5400 is a $200 premium
Check out the following example:
http://eshop.macsales.com/Catalog_Page.cfm?Parent=91&Title=2.5" IDE & SCSI for Laptops&Template=
60.0GB Hitachi/IBM Travelstar 7K60 **7200RPM** 8MB Data Buffer ATA/6 9.5mm UltraSlim 2.5" NoteBook Drive. 3yr Hitachi Warranty. (HIT08K0939) more info... $289.97
While I appreciate Apple's focus on winning, shouldn't it treat IADs more fairly?
Many Mac customers have lost interest in Fry's Electronics, Phoenix store since management let the only knowledgable Mac salesman go because he was more focused on Customer Service than Sales Quotas (I personally droped thousands of dollars in their cash register because of John R., but I'm taking my business and money elsewhere since all the current salesmen are PC drones with no Apple experience or interest in Mac products. They cut the core out of their Apple and now they wonder why Mac product sales have slid into the toilet. Management should have paid more attention to the Apple department numbers rather than personal sales figures. Customers like me are following John, and leaving the Fry's.