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View Full Version : Headphone jack broken?




Mushrooshi
Mar 30, 2008, 10:48 PM
Ok, so I know for sure my headphone jack is partially broken.

I can still hear both sides, but oftentimes one will partially lose a signal, like I can hear the spoken voices but then I just hear background music and the voices are faint, or some sound will not be played or little of it. I know it is a physical problem, and I tested with a line extender if the jack or my earphones are at blame, and when I wiggle the extender-to-earphone connection, there is no change, but when I wiggle the iPod-to-extender, it will be all funky.

I have some questions:
I got this for my B-Dday, but it was probably purchansed anywhere form November 12th to November 19th 2007, so:

1. Will it be covered?
2. Will it cost $$$ to repair?
3. Will it be an exchange, or are they going to give the same one back and repair it?
4. Is me wrapping the cord around the iPod a possible cause? And will be void the warranty?
5. Is it a reason to call me "irresponsible"? My dad could think I was being reckless with my iPod.

Thanks!
4.

Bump



Mushrooshi
Apr 3, 2008, 05:06 PM
This was knocekd to the 2nd page and sitll unanswered.

Anyways, now it will usually not play the channel!

mosx
Apr 4, 2008, 06:44 PM
I'll never understand why people post questions on forums and wait for a reply rather than call the manufacturer and get an instant answer.

Anyway.

Yes your iPod is still under warranty.

If you left the headphones/earbuds connected and tightly wrapped the cord around the iPod then YES that was the cause of the jack or earbuds dying. Doing that puts massive amounts of stress on the headphone jack and will cause it to malfunction or the cord inside of the cable to break and short out.

Disconnected the cable before wrapping it around the iPod.

Mushrooshi
Apr 5, 2008, 11:14 PM
Yeah, I am doing it now.

But is it still under warranty? or did my stupidity of wrapping it around void it?

mosx
Apr 6, 2008, 06:17 PM
Yeah, I am doing it now.

But is it still under warranty? or did my stupidity of wrapping it around void it?

Nobody said you have to tell Apple anything other than the headphone jack stopped working right ;)

Mushrooshi
Apr 7, 2008, 08:27 PM
lol.

will they be able to find it was because of my making it get stressed?

edit: I cant call, and I don't want to bring it to the apple store just yet, because if my dad finds it "broke" and it was my fault, then he probably would have this big rant and not get it repaired bacuase "its my fault" and "everything i touch breaks".

I have kind of had a bad rep with devices:

my old gigabeat's screen broke
2 cellphone screens broke for NO reason
my current cellphone's battery is bloated, and he blamed it on running the battery down, and I disproved him
my mighty mouse was acting erratic (but it was a defect)
some other stuff.

so yea. this would be ANOTHER added on the list of my bad record.

cheekybobcat
Apr 7, 2008, 08:38 PM
lol.

will they be able to find it was because of my making it get stressed?

edit: I cant call, and I don't want to bring it to the apple store just yet, because if my dad finds it "broke" and it was my fault, then he probably would have this big rant and not get it repaired bacuase "its my fault" and "everything i touch breaks".

I have kind of had a bad rep with devices:

my old gigabeat's screen broke
2 cellphone screens broke for NO reason
my current cellphone's battery is bloated, and he blamed it on running the battery down, and I disproved him
my mighty mouse was acting erratic (but it was a defect)
some other stuff.

so yea. this would be ANOTHER added on the list of my bad record.

Well about the "will they be able to find out if it was cause by stress", I highly doubt it. I don't think they are going to go into much detail about something like this. They will test it and then fix it. Just say it stopped working.
Oh, and if you don't call or bring it to an Apple store, how do you expect to get it fixed? Steve doesn't make house calls...
I suggest calling Apple, making sure your warranty is still in effect, and then either ask for a repair via phone or bring it to an Apple store. Those are really your only two options...

Mushrooshi
Apr 13, 2008, 11:56 PM
Yeah.

Do I just go up and say "Um, the left side stopped playing". For some reason, I like to "look up the symptoms", and find out the cause, and I always do this, However, if I tell my dad it just stopped working, he will definatly find it abnormal of me to just go blankly "it stopped working", and he will think I am too lazy and he will tell me find out why, or he will know I already know why, but I am playing dumb in an attempt to blame Apple instead of myself for it breaking.

I know that when I had my mighty mouse replaced, they just plugged it in, sked me a few questions, and replaced it without going into much detail.

One of the people next to me had an iPod that just "didn't charge or connect for 7 hours, and sometimes it wouldn't work", and the iPod got switched without even checking.

Do you think I will get good luck, and get an genius who will just do a switch-a-roo or repair, or somehow end up luckily on a saturday when there is tons of people, and stuff needs to be done fast, or will I end up on a slow day with a genius who goes indepth a bit too much?

If I schedule an appointment, I will try to see if I can get it done on a friday or saturday afternoon.