hulugu
Apr 1, 2008, 01:57 AM
Over the years, I've read and commented on dozens of threads which noted poor service from Apple, Apple Support, and the Geniuses at the Apple Stores. However, I wanted to post a good review.
Last night, I went to unplug my MacBook Pro's power adapter and fumbled it, dropped it behind my desk. Since I still had the MagSafe connector plugged into my laptop, I just grapped the cord and pulled...
The adapter snagged into the mess of cords behind my desk (it's a rat's nest from years and years of stuff added and removed). So, I did what anyone would do. I pulled harder.
Whoops.
I pulled the insulation off the connector, exposing the wire and bending it as well. So, I took it to the Apple Store hoping my warranty hadn't yet expired and it would be replaced.
And, success! They replaced the adapter, even though I was a day out of warranty and by all reasonable accounts, broke the thing. Not only that, but they replaced my old bulky 85w adapter with the newer smaller version.
I'm happy.
Last night, I went to unplug my MacBook Pro's power adapter and fumbled it, dropped it behind my desk. Since I still had the MagSafe connector plugged into my laptop, I just grapped the cord and pulled...
The adapter snagged into the mess of cords behind my desk (it's a rat's nest from years and years of stuff added and removed). So, I did what anyone would do. I pulled harder.
Whoops.
I pulled the insulation off the connector, exposing the wire and bending it as well. So, I took it to the Apple Store hoping my warranty hadn't yet expired and it would be replaced.
And, success! They replaced the adapter, even though I was a day out of warranty and by all reasonable accounts, broke the thing. Not only that, but they replaced my old bulky 85w adapter with the newer smaller version.
I'm happy.
