3.06 w/out special config. processed by apple as a built to order (BTO).

[mtntrance]

I ordered a 3.06 24inch exactly as the website defualted to without any special configuration (500 GB, 2 GB RAM, Nivdia 8800, wired mouse and keyboard) and apple has processed it as a BTO built to order so I do not have a return option. Did anyone else experience the same thing?

[QCassidy352]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/4A102 Safari/419.3)

I think they do consider that a bto because the 3.06 is not available from other resellers (I'm thinking of amazon here) I do think that's a bit misleading, since it's on the website as a standard option.

[JayLenochiniMac]

Let the avalanche of whining begin :D

[Doctorsti]

I bought a stock 3.06 from the Apple store and I specifically asked, if there is a problem will it be repaired or replaced under the warranty and apple care. The answer was yes. On my receipt it says latest return date is 5/15/08 and if open 205.90 less then original price. This would seem that the Apple store is taking them as returns. The apple employee made the point that apple will do everything in their power to repair the machine in-store before there is a replacement.

[minik]

Good to hear. I just received a defected 3.06Ghz iMac (with 4GB of Apple RAM) today. Will bring it to the local Apple Store this Wednesday (the earliest I can get a hold with a Mac Genius).

[Leon Kowalski]

The apple employee made the point that apple will do everything in their
power to repair the machine in-store before there is a replacement.

Tell that Apple "genius" that maybe he should read Apple's sales policies.
If it's Dead On Arrival, you have the right to demand a factory-sealed
new replacement, UNLESS you allow them to attempt a repair. The choice
is yours, not theirs -- and you'd be insane to allow them to try to fix it.

http://www.apple.com/legal/sales_policies/

...anyone working in a retail shop and wearing a "genius" tee-shirt ...isn't!

LK

[JayLenochiniMac]

If it's Dead On Arrival, you have the right to demand a factory-sealed
new replacement, UNLESS you allow them to attempt a repair. The choice
is yours, not theirs -- and you'd be insane to allow them to try to fix it.


Problem is, Apple, not the customer, determines whether or not it's DOA.

[Chundles]

It is a BTO machine.

All it is is a stock standard 24" iMac with some upgrades added to it. It doesn't have a normal MB325 model number, it's something like Z0EF or something similar.

Apple just say "hey, you can have these upgrades just by clicking this button" rather than have you spec it up yourself.

[Leon Kowalski]

Problem is, Apple, not the customer, determines whether or not it's DOA.

The customer's credit card company gets the final vote.

LK

[JayLenochiniMac]

The customer's credit card company gets the final vote.

LK

Sure you can do that, but it doesn't change the fact that Apple gets to decide whether or not it's DOA so you can't simply tell the OP to implement the sales policies.

[Leon Kowalski]

Sure you can do that, but it doesn't change the fact that Apple gets to decide whether or not it's DOA so you can't simply tell the OP to implement the sales policies.

A) I wasn't replying to the OP. I was commenting on
the impressive "genius" of a retail store clerk.

B) If Apple offers to "do everything in their power
to repair it" -- fresh out of the box -- it's D.O.A.

...Q.E.D.

LK


BTW, the DOA replacement policy is good for 30 days, and
it applies equally to both BTO and non-BTO merchandise.

.