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Lucien
May 19, 2008, 09:30 PM
Dear all,

This is my first message here,

I'm a rookie system administrator of a small office composed of Apple computers. All these computers are running Mac OS X 10.5.1. We also have a special (2GB of RAM) Mac Mini that we use as our OS X Server (10.5.1).
Our server is providing basic networking services (Gateway, Firewall, NAT, DHCP, DNS, VPN) and it's also an Open Directory Master.
Home folders of staff are stored in the server and get mounted on the workstation via AFP (aka Network Home Folder).
Everything is working fine so far.

But here starts my problem : Recently we've upgraded to MS Office 2008, and staff began to complain about problems while working with Word and Excel documents, I advised them to use the latest extension .docx or xlsx which seems to be more stable. Unfortunately for me the problems didn't stop. So I've checked it out by myself :

Whenever staff try to open certain documents they get an error message that says "Cannot access <concerned file>" and click ok. After 2 or 3 attempts the file gets opened.
Another issue is : Right away after closing a document, when staff try to open it again, they get an error message : "<concerned file> is being used by "another user". Do you want to make a copy ?"

People from other Apple related forums told me it's a permission issue but i doubt about that because :
1) I haven't change anything to the default permission settings used for the Network Home Folder sharepoint.
2) If i use Apple's iWork, i get no problems, files open fine.

Even the newly released Service Pack 12.1.0 doesn't fix any of these problems !

I really would like to get rid of these problems with Office '08 and stop hearing staff complains.

I'm also wondering that i shouldn't be the only one having these problems since Network Home Folders and Office 2008 are commonly used in business (and my setup is about everything but special).

Have you ever experienced the same issues : how did you solve your problems, any workarounds ? ...

Thx a lot in advance !



MacsRgr8
May 23, 2008, 01:28 PM
Just one word of advice really:

Wait for Mac OS X 10.5.3 server and client update.
There are quite a few issues regarding OD, AFP and Networked Home folders on Mac OS X server 10.5.0, 10.5.1, 10.5.2.

Upgrading to Mac OS X 10.5.2 probably won't help, but 10.5.3 seems a hell of a lot more promising!

If the 10.5.3 updates don't help you, then try to isolate the issue to either the location of the <concerned file>.docx (could be in the Networked home directory, or another AFP sharepoint, or an ACL enabled sharepoint), or maybe it has something to do with the Microsoft User data (in ~/Documents/)

10.5.3 client & server can't be far away...

jamesp77
Jun 20, 2008, 12:39 AM
I recently installed office 2008 and experienced similar issues. It appears that 2008 does not like to use networked home drives for temp files.

I solved my issue by creating a folder on the local workstation hard disks and setting Word to save Autorecover files in this location (preferences / file locations). Word is functioning very well now !


Hope this helps.

foidulus
Jun 20, 2008, 06:32 AM
We had similar issues, I eventually found a solution:

You had to make a directory called .TemporaryItems

at the root of the folder you are sharing out as your users folder. Really dumb and totally unintuitive, but hey, its a Microsoft prodoct :rolleyes: