Relief from the iTUNES Store?

[roweathers]

Anyone had any luck getting the iTUNES store to let you download your purchased songs from them again? I lost both my HD and my songs on my iTOUCH in a span of one week. 700+ songs, gone, no backup anywhere...

Any advice on working with the iTUNES Store on this matter would be appreciated.

[nomar383]

:( sad, sad. You could email Apple, but I am pretty sure they have a very strict policy about redownloading. Have you looked into HD recovery?

[aethelbert]

And this is why you need to back up your files.

Contact them through the "report a problem" section of your previous purchases in the iTunes store. Explain your problem and they'll let you redownload everything ONCE. Do it again, though, and it's just money lost. If you had anything that wasn't from the iTunes store, though, you'll have to re-import all of that again.

[nomar383]

And this is why you need to back up your files.

Contact them through the "report a problem" section of your previous purchases in the iTunes store. Explain your problem and they'll let you redownload everything ONCE. Do it again, though, and it's just money lost. If you had anything that wasn't from the iTunes store, though, you'll have to re-import all of that again.

Cool, I didn't know they'd let you, that's nice of Apple :)

[RITZFit]

yeah, try calling apple. I know of a guy who basically destroyed the folder w/ all of his itunes music (atleast $60 of music). He called the customer support and he was allowed to re-download all the lost songs.

[Resist]

I lost both my HD and my songs on my iTOUCH in a span of one week. 700+ songs, gone, no backup anywhere...And this is why buying music in CD's is so much better. You can't beat owning a hard copy, unless you break the CD.

[roweathers]

:( sad, sad. You could email Apple, but I am pretty sure they have a very strict policy about redownloading. Have you looked into HD recovery?


Yep, the HD is in CA right now trying to be salvaged... not much hope offered.