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View Full Version : *DEAD iPod Nano* - Frozen on Language screen




TechNutt
Jun 22, 2008, 01:20 AM
Okay, this situation is very new to me as I have a dead iPod, it seems. I've tried looking for solutions on forums and on the internet but nothing is working. I've tried to reset the iPod by toggling the hold switch and holding the menu and select buttons, but the iPod is completely unresponsive to anything! The scroll wheel or any buttons / human touches does absolutely NOTHING! :mad:

Since nothing has worked with the reset, I tried to restore the iPod via iTunes. When I go back to the iPod, it is STILL stuck on the "language" screen. I don't get it since it responds when I plug it into iTunes. I can put music on it and restore it, at least it seems so. After disconnecting it from iTunes and pressing ANY button on the iPod, I get no response. Only when I switch the hold toggle back and forth do I get any sort of reaction.

I'm using a Macbook Pro with iTunes 7.6.2 (I just uninstalled and reinstalled but that didn't help). I'm using Tiger 10.4.11. My iPod nano is a 1G 2nd Generation, also with updated software.

To recap:

reset, restore, and iTunes re-installation has not worked to get my iPod unfrozen. It is still stuck on the "language" menu. :( Please help me ..... I'm sure there is something that can be done that I have not tried.

Any help on this issue of mine is GREATLY appreciated.

Thanks.



Gee
Jun 22, 2008, 03:01 AM
Let the battery run all the way down. See if a hard 'restart' helps.

TechNutt
Jun 22, 2008, 04:43 AM
Really? I'm pretty sure the battery was drained all the way down. How do you do a hard reset on it besides what I've done already?

Gee
Jun 22, 2008, 06:39 AM
Really? I'm pretty sure the battery was drained all the way down. How do you do a hard reset on it besides what I've done already?

You seem to have tried all the options; I just thought that if it was hanging at a particular point, then 'restarting' might help, and iPods never really seem to switch off completely unless they're out of juice. Hence let the battery drain out, then charge it up again.

However, it sounds like your click wheel is dead.

TechNutt
Jun 22, 2008, 03:32 PM
Before I charged it, it was frozen. My friend was using it on his PC, and for a long while it was working great! It wasn't used for about 2 months and then he said there was no charge. So, naturally, he tried to charge it with his pc using a USB cable. That's when my friend gave it to me to try and fix but nothing is working.

UPDATE: Even when I toggle the hold switch, I get no response. Not one press / human touch is doing anything. Zero response! This is just getting weirder and more frustrating by the moment. Granted, this 1 Gb nano is just probably $60 to replace if that, but now it's a matter of principle.

For the record, I don't like Mac products (I :apple: Macs) being used with PCs, but I understand the necessity for it. I've never had any problems with my iPods or anything else used with my PB Pro.

TechNutt
Jun 22, 2008, 03:45 PM
Also, what is really peculiar to me is that the ipod had a FULL charge 2 days ago, but now it seems like it has no charge. And with no use, except to get it to reset this whole time! Maybe that's why the hold toggle is not doing anything for me right now?

Does anyone have any suggestions because this is driving me up the wall? :confused::confused::confused:

Thanks!

thunderclap
Jun 23, 2008, 07:23 PM
My wife's iPod Nano just started having the same problem. I restored the factory settings but it did no good. I can hold down the menu button and the select button and restart the iPod but once it reboots it hangs. She's angry and rightly so. Not sure how to fix it.

thunderclap
Jun 23, 2008, 07:38 PM
Okay. Someone posted a "fix" on another forum that I tried and it worked. You ready for this? Tape. Scotch tape or clear packing tape. Cover the scroll wheel making sure there are no air bubbles and then try. Worked for me. Sort of a haphazard way to fix it but it works.

Someone else tried clear nail polish and claims it worked too.

TechNutt
Jun 23, 2008, 09:56 PM
Okay. Someone posted a "fix" on another forum that I tried and it worked. You ready for this? Tape. Scotch tape or clear packing tape. Cover the scroll wheel making sure there are no air bubbles and then try. Worked for me. Sort of a haphazard way to fix it but it works.

Someone else tried clear nail polish and claims it worked too.

What? :confused: That works. Did they have the same problem where the language screen is frozen and nothing else works? I'll try it, but it does seem like a stretch. Thanks for the tip......I appreciate any help. I'll report back if it's yea or nay.

Thanks again.

01jamcon
Jun 24, 2008, 02:23 AM
Uhm, seriously don't see how that could work, seeing as it does sound like a hardware failure. I have no idea how the little iPod nano is laid out inside (although you could have a look on ifixit), but with my old iPod photo, I found that a connector connecting the hold switch to the logic board had come undone and it was a simple matter of slotting it back into place. Seeing as the nano is so small, even if you were willing to open it up, it would probably require some resoldering or something. I suggest you buy a new one sorry, because the iPod bar won't be willing to do anything for an old product unless you have Applecare, and its just not worth paying to fix it.

thunderclap
Jun 24, 2008, 07:20 AM
Uhm, seriously don't see how that could work, seeing as it does sound like a hardware failure.

All I know is that the iPod touch wheel and buttons became unresponsive (except when resetting it). Someone recommended tape over the wheel and for lack of anything else to try... I tried. And it worked. Not sure what to tell you. The person who posted the suggestion claims it works similar to the InvisibleShield protector.

thunderclap
Jun 24, 2008, 07:29 AM
What? :confused: That works. Did they have the same problem where the language screen is frozen and nothing else works? I'll try it, but it does seem like a stretch. Thanks for the tip......I appreciate any help. I'll report back if it's yea or nay.

Can you hold down the Menu and Select button's and reset the iPod only to have it bring the language screen up? If you can do that then we had to same problem. The original blog with comments that suggested scotch tape is here. (http://www.marius.org/2005/08/23/ipod_click_whee.php) Search for the 4 step process from CALVIN. He says to wet the sticky side (I didn't) but he explains how it fixes the problem. A few comments down someone else recommended the nail polish.

So I'm not making it up, if that's what you were thinking. I was also as skeptical as you but if your iPod isn't working what harm is there sticking some tape on the wheel?

Tom B.
Jun 24, 2008, 08:57 AM
If it is a software problem, you could try using Disk Utility to completely wipe the iPod's memory, and then restore it in iTunes.

TechNutt
Jun 24, 2008, 08:25 PM
Ok, I'm going to try the Sticky Tape thing....but first wet it a little bit to get all the air bubbles out. If that works, I'll take off the tape and use nail polish since I don't want to keep tape on the ipod. It would look tacky.

If that doesn't work, I'm going to try wiping out the memory completely using Disk Utility. I'm sure there are instructions somewhere how to do that.

If nothing else works, I'm going to take it apart completely and see if I can clean it up somehow under the click wheel or see if some sort of wire is disconnected.

We'll see what happens. I'm bound and determined to get it working again. Thanks to everyone that has posted their problems and solutions. EVERYTHING is appreciated.

Thanks again, and wish me luck.

Rahsten
Jun 29, 2008, 07:23 AM
My wife's iPod Nano just started having this same problem. TechNutt, how did the scotch tape work. I really would like to fix this but can't seem to find anything other than the scotch tape idea...would like to hear about this working for some other people.

:apple:

thunderclap
Jun 29, 2008, 10:09 AM
Since my wife doesn't want to keep the tape on her iPod Nano I ordered the invisibleSHIELD (https://www.zagg.com/invisibleshield/apple-ipod-nano-2nd-gen-cases-screen-protectors-covers-skins-shields.php) from ZAGG for the iPod Nano. Looks like it might do the same thing but make it look a little nicer. That might be another option for you.

Rahsten
Jun 29, 2008, 10:20 PM
I tried the tape trick. It didn't work...

Must be something disconnected inside.:apple:

TechNutt
Jun 30, 2008, 06:09 AM
I tried the tape trick. It didn't work...

Must be something disconnected inside.:apple:

Rahsten, the tape trick didn't work at all for me. All I got was sticky miss afterwards. Now I need some Goo Gone to get rid of that. :(

I'm not sure of my next move but I am not giving up.

Rahsten
Jun 30, 2008, 08:26 AM
Lol, yeah... i had a gooey tape mess too.

I'm not giving up also. I can see it light up when I toggle the Hold switch and it still lets me reset it....so it's really odd that the click wheel isn't responding to other actions.

I'm just going to put it in a drawer until a fix comes along. Until then, it's back to humming to myself as I walk or cycle.

thunderclap
Jun 30, 2008, 08:52 AM
Sorry to hear the tape trick didn't work for you. Maybe your problem is more serious than mine?

Heathen
Oct 28, 2008, 07:12 PM
Lol, yeah... i had a gooey tape mess too.

I'm not giving up also. I can see it light up when I toggle the Hold switch and it still lets me reset it....so it's really odd that the click wheel isn't responding to other actions.

I'm just going to put it in a drawer until a fix comes along. Until then, it's back to humming to myself as I walk or cycle.

I'm not much for humming so I've been using my old Creative Nomad II (too small capacity, but I've never had such a sturdy, reliable mp3 player since (great sound, too). I'm new here, but saw your problem. You're stuck on the language screen? Maybe it isn't the clickwheel. I have a 2nd gen 8Gb nano which also was stuck on the language screen after being restored.

Is yours locked? Is there a lock icon in the upper left corner of the screen? If you hadn't locked it, hadn't used the hold button, you may not even have looked at this. Makes no difference. I might have used the hold button twice in the almost 2 yrs I've had it. I never used the password lock function. Mine decided to lock itself. No reset/restore, no toggling of the hold button, no connecting to itunes, portable speakers, ac charge (or any combination of the above) worked.

I did manage to move off the language screen. I pulled the USB connector out of the computer while still keeping it attached to the nano. The screen flashed warning signs until the battery ran out about 6 hrs later. I plugged it back into the computer. By then the lock was flashing. It continued to flash & I pressed the clickwheel changing the language screen & jumping immediately into playing the 1st playlist. The lock still flashed, the playlist skipped. I couldn't change anything else or stop the playlist, so I reset. The lock reappeared, and the nano was stuck on lock again.

I'm going to try manually opening up the nano near the lock mechanism and messing with it according to the suggestions found in this forum at http://forums.macrumors.com/archive/index.php/t-99928.html. If yours is also locked, this might work for you, too. Good luck :)

Heathen
Oct 29, 2008, 12:35 PM
I'm going to try manually opening up the nano near the lock mechanism and messing with it according to the suggestions found in this forum at http://forums.macrumors.com/archive/index.php/t-99928.html. If yours is also locked, this might work for you, too. Good luck :)

I opened up the case on the hold button side (using an exacto knife), slid the hold button, but it remains locked. Its also not responding to any poking and prodding as described in the post mentioned above. Resetting changes nothing, it's still locked. I hope you have better luck. As for me, I'm never buying an ipod again :(

8tracker1
Sep 29, 2009, 01:00 AM
I have Nano 4gb, got it off ebay and had the stupid thing hanging up on the language screen, stuck. I had spent 2 days looking for answers, tried 3 other click wheels, fully charged and no luck. Found the tape idea here and it friggin' worked!!! COOL, Thank you to that person! I just wonder how do people come up with these ideas????

Xajen
Jan 20, 2010, 10:00 PM
I had the same problem.

I would restore, etc.. reboot the ipod, all those things.

When it would come up to select the language, it would not accept any input from me other then rebooting it.

I read all over the place, didn't find anything to help.

Finally...

I held the ipod in my right hand, holding the screen side with screen facing up.
Then I slapped it on my leg, like a whipping/flipping action.

Next thing I know, everything worked again!

AngusMR
Jun 19, 2010, 07:30 AM
...

Finally...

I held the ipod in my right hand, holding the screen side with screen facing up.
Then I slapped it on my leg, like a whipping/flipping action.

Next thing I know, everything worked again!
I have a 16GB Nano 4G that had the same problem up to a few minutes ago.
I had thought it may be a bad connection but holding Menu+Select was resetting it so it couldn't be.

Out of desperation I followed your instructions...

It worked! :D

Xajen, you should apply for a job at Mac. :)

joelongwood
Jun 23, 2010, 10:06 PM
I had the same problem.

I would restore, etc.. reboot the ipod, all those things.

When it would come up to select the language, it would not accept any input from me other then rebooting it.

I read all over the place, didn't find anything to help.

Finally...

I held the ipod in my right hand, holding the screen side with screen facing up.
Then I slapped it on my leg, like a whipping/flipping action.

Next thing I know, everything worked again!

I can't believe it, but this worked for me as well!! My Nano 4G is now once again functional. Thank you. :)
This seems like something Apple needs to address......and not by simply recommending slapping it against your knee. :p

grim103
Jun 28, 2010, 06:39 PM
wow never would have expected that to work :P good job!

Sean5861
Jul 17, 2010, 05:52 PM
Ok so this is moderately old thread but its the only one like it I can find. People posted a fix for the click wheel problem which I cannot get to work. I have a blue 2nd gen nano.

I tried hitting it on my knee which didn't work. Can anyone be more specific? How hard? How many times? What place?

This seems really strange to me. Thanks for any help.

macdude88
Jul 31, 2010, 10:46 PM
Hi,

I have a first generation Ipod Nano 2GB and the buttons have stopped responding. I've reset it holding menu select (which is strange seeing as the buttons seem to not be responding any other time) and when that didn't fix the problem, I restored it via computer. Still nothing.

As mentioned, the buttons are responding when doing a soft reset, however don't respond any other time.

The screen i am stuck on now is the language selection screen, which appeared after my hard reset.

I've pretty much tried everything possible that I was able to find on the internet. ie.
-Soft Reset
-Hard Reset (Restore)
-Toggle the hold switch
-Even tried the Bit' 'er leg slap.

Nothing has worked so far...

curlywurly3
Aug 27, 2010, 06:57 AM
Hi
I recently had problems with my ipod nano, it was frozen nothing would work stuck on language bar, wheel unresponsive etc. I came across a previous forum prob from a few years ago that Quoted

"I know this topic might be old, but this recently happened to my friends ipod nano, and it wouldn't turn on and obviously the click wheel was disabled. Seeing I am a "computer geek," according to him he asked me to fix it.
At first i thought it was Firmware, so I backed up all his music and restored it. That didn't work.
So I browsed the internet for ideas and game along this forum and various other sites that had majority of the same ideas. I didn't want to open it up because it wasn't my ipod, like one site says to do. So at school i popped the cap off the hold switch, with my finger nail, or you could use a pen. I got something sharp like a pin, pen or a paper clip and moved the switch into the off position and then clipped the cap back onto the switch. The ipod now works fine, the hold switch still works and I didn't have to open it. Just flick off a flimsy cap and then put it back on."

I tried this initially and it didnt work, but when i tried again i put the pin a bit further into the hold switch and moved it to the off position (felt like it had clicked over) and would you believe it, it worked.
No need to take ipod apart!

Hope this helps as I know how frustating this is!

curlywurly3

jenn26
Jul 25, 2011, 08:02 PM
I have a 1GB 1st generation ipod. I tried to hit it on my knee and I tried the tape. I tried to restart it through restoration and the menu and select key. I got the hold piece out and used a paper clip to switch it off and on and that did not work either. If anyone has any other ideas, please let me know! Thank you.

isadorasarah
Oct 6, 2011, 12:09 AM
My ipod is frozen on. It won't do anything. I try to push the rotary button but nothing happens...Try sticking it back on the dock and it just stays ON...The screen is frozen with one of the menus showing....Just frozen. There is no way to restart or shut it down. Is there some way to reset this thing? Everything I try returns negative results...nothing...just frozen. What can I do? It did not get wet, I did not drop it, nothing out of the ordinary. Just ipod nano frozen (http://ipodnanofrozen.blogspot.com) up on me for some reason.http://yoogya.com/ref/i4.jpg Is there hope here?

Thanks in advance!

m1k1
Aug 15, 2013, 07:09 AM
hello

its all thread but I hade some old nano when i replaced the screen and batery and when try the creen was frozen on language , try everithing but the Ipod didnt responde.
but when I took the Iphon to dock all comand work on dock and i can listen the music.
I also noticed when I try to anmove the wheel kontact from motherbord the Ipod respond to wheel.

maybe this helpfor somebody. the next I try is fix somehow the contact on motherbord and wheel.

sincerely

miki

Heathen
Oct 5, 2013, 04:23 PM
Funny, not only is the thread old, but since I sign petitions, my email inbox is swamped with political and causes email, so it takes awhile to weed through them, the viagra spam, & Angie's list offers to even find real email.

Mine didn't come with a standalone dock, just the cord. This ipod is still sitting in the box, sent back from iResQ.com. They said there was moisture damage, common when people wear ipods to the gym or exercising and wear them on the arm. The entire board would have to be redone. This ipod nano is waiting for the next electronics recycling event. But thanks for the thought, hope yours is working better :)


hello

its all thread but I hade some old nano when i replaced the screen and batery and when try the creen was frozen on language , try everithing but the Ipod didnt responde.
but when I took the Iphon to dock all comand work on dock and i can listen the music.
I also noticed when I try to anmove the wheel kontact from motherbord the Ipod respond to wheel.

maybe this helpfor somebody. the next I try is fix somehow the contact on motherbord and wheel.

sincerely

miki