jimmyjjames
Jul 14, 2008, 04:01 PM
Yes that is right, never been used. The box is still unopened. A straight one for one trade of what Fido calls an iPhone for a real Apple iPhone
Below is a picture of it.
What is in it for you?...the satisfaction of opening a brand new box with a brand new phone.
Too good to be true! Why of course it is!!!
Somehow the geniuses over at Fido cannot tell the difference between a Samsung Jack SGH-i616 and an Apple iPhone.
How did they make the mistake, well they don't know. The box is completely different, the name on the box is completely different. The Sku #s are completely different. The serial is completely different. And the kicker is the paper work that I recieved does not match the phone I received.
So what is Fido willing to do to fix it...NOTHING! On initially speaking to the call center the gentleman said that I would be put on the wait list for the next batch. When queried if I would be receiving it sooner than a person who ordered theirs today as opposed to Friday at 9am EST, he said that unfortunately I would be in line behind anyone who ordered theirs upto 11 am this morning. Wow thanks, I order the phone you make a mistake and I am treated no different than someone who hasn't been a customer for 5 years. Great service! I requested to speak to a manager. So I did. Carol was her name. Did she help at all? Nope, maybe it was her inability to communicate in English, but she stated "you may or may not receive a iPhone in August, please use the Samsung as it does the same thing"
When I asked how did Fido fail me in not being able to send the right product to my door? The first answer was that it wasn't Fido's fault!! Who's fault was it then? I certainly ordered the right product, they have record of the iPhone being purchased, the waybills are all iPhone skus, really is it my fault? I asked again how did Fido fail me? The second answer was that Fido did not fail me...I asked again How could this happen that I receive the completely wrong product? Her answer: "everyone wanted an iPhone so in the confusion the wrong box would have been grabbed"...hmm if everyone wanted an iPhone then wouldn't they have realized the box grabbed was smaller, had a different pooch on it and said SAMSUNG, not to mention the skus were wrong!!!
So when asked what Fido would do to fix the problem, the reply was we can't. Not we can't at this time. But we can't. So where do I stand! Well I got a little angry and gave her the task of figuring out 1) Why do I have a Samsung in my possession and not an iPhone. 2) What can they do to ensure that I am not treated like I bought the phone today and more like I bought the iPhone on Friday at opening.
I doubt that I will get any jump from them on anything, they have no clue what a customer is, they only know what a pay-cheque is. Quite frankly, I may just call them up and tell them to keep whatever iPhone they get in. I will buy it when someone else is selling it!
http://gallery.me.com/jonathanmackin/100016/DSC03782/web.jpg
Below is a picture of it.
What is in it for you?...the satisfaction of opening a brand new box with a brand new phone.
Too good to be true! Why of course it is!!!
Somehow the geniuses over at Fido cannot tell the difference between a Samsung Jack SGH-i616 and an Apple iPhone.
How did they make the mistake, well they don't know. The box is completely different, the name on the box is completely different. The Sku #s are completely different. The serial is completely different. And the kicker is the paper work that I recieved does not match the phone I received.
So what is Fido willing to do to fix it...NOTHING! On initially speaking to the call center the gentleman said that I would be put on the wait list for the next batch. When queried if I would be receiving it sooner than a person who ordered theirs today as opposed to Friday at 9am EST, he said that unfortunately I would be in line behind anyone who ordered theirs upto 11 am this morning. Wow thanks, I order the phone you make a mistake and I am treated no different than someone who hasn't been a customer for 5 years. Great service! I requested to speak to a manager. So I did. Carol was her name. Did she help at all? Nope, maybe it was her inability to communicate in English, but she stated "you may or may not receive a iPhone in August, please use the Samsung as it does the same thing"
When I asked how did Fido fail me in not being able to send the right product to my door? The first answer was that it wasn't Fido's fault!! Who's fault was it then? I certainly ordered the right product, they have record of the iPhone being purchased, the waybills are all iPhone skus, really is it my fault? I asked again how did Fido fail me? The second answer was that Fido did not fail me...I asked again How could this happen that I receive the completely wrong product? Her answer: "everyone wanted an iPhone so in the confusion the wrong box would have been grabbed"...hmm if everyone wanted an iPhone then wouldn't they have realized the box grabbed was smaller, had a different pooch on it and said SAMSUNG, not to mention the skus were wrong!!!
So when asked what Fido would do to fix the problem, the reply was we can't. Not we can't at this time. But we can't. So where do I stand! Well I got a little angry and gave her the task of figuring out 1) Why do I have a Samsung in my possession and not an iPhone. 2) What can they do to ensure that I am not treated like I bought the phone today and more like I bought the iPhone on Friday at opening.
I doubt that I will get any jump from them on anything, they have no clue what a customer is, they only know what a pay-cheque is. Quite frankly, I may just call them up and tell them to keep whatever iPhone they get in. I will buy it when someone else is selling it!
http://gallery.me.com/jonathanmackin/100016/DSC03782/web.jpg
