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Can't login to MobileMe on the web? Solution inside!

cinder

cinder

macrumors regular
Original poster
Jun 26, 2004
177
155
Seattle
I've found a solution for those who have created a new MobileMe account and cannot login on the web:

1. go to http://myinfo.apple.com/ and login with: USERNAME@me.com and your chosen password (Your MobileMe account is ALSO an AppleID . . . but Apple didn't tell anyone this!)
2. click AppleID and enter your NEW password twice (Don't use the same one that wasn't functioning before, and don't use the same password as any other AppleID account that you own!)
3. Click Save Changes
4. go to http://www.me.com/ and login with: USERNAME@me.com and your new password

This worked for me.

the "i forgot password" link DOES NOT WORK.
again - ONLY going to http://www.myinfo.apple.com/ and logging in to change your password will work.

I posted this in the Apple Discussion forums and everyone who has followed the directions has been successful:

http://discussions.apple.com/thread.jspa?messageID=7605520&tstart=0#7605520
 
macduke

macduke

macrumors G5
Jun 27, 2007
13,142
19,682
cinder said:
I've found a solution for those who have created a new MobileMe account and cannot login on the web:

1. go to http://myinfo.apple.com/ and login with: USERNAME@me.com and your chosen password (Your MobileMe account is ALSO an AppleID . . . but Apple didn't tell anyone this!)
2. click AppleID and enter your NEW password twice (Don't use the same one that wasn't functioning before, and don't use the same password as any other AppleID account that you own!)
3. Click Save Changes
4. go to http://www.me.com/ and login with: USERNAME@me.com and your new password

This worked for me.

the "i forgot password" link DOES NOT WORK.
again - ONLY going to http://www.myinfo.apple.com/ and logging in to change your password will work.

I posted this in the Apple Discussion forums and everyone who has followed the directions has been successful:

http://discussions.apple.com/thread.jspa?messageID=7605520&tstart=0#7605520
Click to expand...

Ok, so I visited myinfo.apple.com, put my personal USERNAME@me.com into the first box, then my mobileme password--the one that works in the system pref pane--and it gave me this message:

Your Apple ID or password was entered incorrectly. Are you sure your Apple ID ends in @me.com? Apple IDs are not always in the form of an email address. For example, the Apple ID "yourname" may exist separately from "yourname@me.com".
Click to expand...

So then I tried logging in with my original Apple ID and tried changing it to my new MobileMe account. This is what it said:

This change is not allowed. This domain name is reserved for MobileMe accounts. If you do not have a MobileMe account, you can get started with a free trial.
Click to expand...

So then I went to me.com and clicked the password retrieval link. I input my USERNAME@me.com and this is what it said:

The Apple ID specified does not exist.
Click to expand...

Yet it will log in with the system pref pane just fine. I paid a lot for this and its really ticking me off. I guess Apple products don't "just work" anymore. They complicated things too much and it blew up in their faces. All these user accounts, Apple IDs, .macs, MobileMe's, iPhone accounts, iTunes accounts, push servers, syncing, and all the settings and configurations on all the different devices...this really needs to be consolidated somehow. Good thing thats not my job!!
 
F

farleysmaster

macrumors 6502a
Feb 8, 2008
814
184
London, UK
macduke said:
Ok, so I visited myinfo.apple.com, put my personal USERNAME@me.com into the first box, then my mobileme password--the one that works in the system pref pane--and it gave me this message:



So then I tried logging in with my original Apple ID and tried changing it to my new MobileMe account. This is what it said:



So then I went to me.com and clicked the password retrieval link. I input my USERNAME@me.com and this is what it said:



Yet it will log in with the system pref pane just fine. I paid a lot for this and its really ticking me off. I guess Apple products don't "just work" anymore. They complicated things too much and it blew up in their faces. All these user accounts, Apple IDs, .macs, MobileMe's, iPhone accounts, iTunes accounts, push servers, syncing, and all the settings and configurations on all the different devices...this really needs to be consolidated somehow. Good thing thats not my job!!
Click to expand...
Just changing the password (to something new!) worked for me, but don't use the '@me.com' part of your username. Also make sure you choose to reset a me.com password and not an AppleID password (it gives you two options).
 
C

cookieme

macrumors regular
Aug 22, 2005
156
1
I tried what's been written in this thread but I still can't login to MobileMe in sys prefs or access me.com.
 
miamialley

miamialley

macrumors 68040
Jul 28, 2008
3,505
979
California, USA
MobileMe is still a mess. I have a trial and haven't been able to access my mail online numerous times in just one week. Ridiculous. I wouldn't get it if it were FREE and they want me to pay for it? I know I know...you get more than just email...but I need that at least to be reliable.
 
K

kcg

macrumors newbie
Apr 14, 2009
1
0
Thank You!!!

Thank you so much!!! I stupidly installed mobileme today, a day when i have better things to do than navigate the nonexistence apple support system. After being redirected multiple times over the phone, sent to a nonexistent online chat support, and basically figuring out that nobody at apple knows anything about mobileme, i finally googled my problem. At the time, I was thinking how ridiculous it is that I have to google something like this (I had literally signed up for mobileme just moments before). Anyway, your trick worked, my contacts have returned to my iPhone and I am no longer locked out of my mobileme account. Thanks so much! I've NEVER posted on a forum like this and generally don't ever turn to them when trying to solve an apple riddle -- maybe I should start! And maybe Apple shouldn't sell a product for which it has no support.
 
HiRez

HiRez

macrumors 603
Jan 6, 2004
6,250
2,576
Western US
Figured I'd revive this thread because I am having the same issues. I can log into info.apple.com and have access to my account settings, changing my password, etc., but I cannot log into the MobileMe web page (using Safari 4.0). I've tried resetting my password several times. I've tried leaving off the "@mac.com" part of my AppleID, I've tried using "@me.com", nothing works. I keep getting "Incorrect member name or password" (thanks for the helpful, specific message Apple...which is it?). This is really weird because I've been a MobileMe (and formerly .Mac) member for at least 2-3 years and have never had this problem before.
 
E

enricaraviola

macrumors newbie
Jul 31, 2009
1
0
login mobileme problems

very useful, thank you;)

cinder said:
I've found a solution for those who have created a new MobileMe account and cannot login on the web:

1. go to http://myinfo.apple.com/ and login with: USERNAME@me.com and your chosen password (Your MobileMe account is ALSO an AppleID . . . but Apple didn't tell anyone this!)
2. click AppleID and enter your NEW password twice (Don't use the same one that wasn't functioning before, and don't use the same password as any other AppleID account that you own!)
3. Click Save Changes
4. go to http://www.me.com/ and login with: USERNAME@me.com and your new password

This worked for me.

the "i forgot password" link DOES NOT WORK.
again - ONLY going to http://www.myinfo.apple.com/ and logging in to change your password will work.

I posted this in the Apple Discussion forums and everyone who has followed the directions has been successful:

http://discussions.apple.com/thread.jspa?messageID=7605520&tstart=0#7605520
Click to expand...
 
S

swissmehdi

macrumors newbie
Sep 8, 2009
1
0
New problem with mobile me login?

Since yesterday I am not able to login to my mobile me account. The password retrieval allows me to reset my password but still I cannot login with the new password.
I tried the suggestion about accessing My Info. I can access my data there successfully, and I can change my password there. But still I cannot login to mobile me. None of my sync operations are working across my iphone and computers.

Is there a server problem?
 
D

devvbxx

macrumors newbie
Dec 31, 2009
1
0
Does Anyone Know How to get into @mac.com

I've been trying to get in my @mac.com email but i can't!?
its not a @me.com address and when i go to mac.com it re-directs me to me.com and i've been entering my info into the me.com thing. and it always says "Incorrect member name or password." and also it keeps shorting my email to just the screenname example : username@mac.com password
i logg in : username password? please help
Email me @ Castme11@yahoo.com or on here.
 
F

fooz

macrumors newbie
Jul 13, 2010
1
0
There's now an easier way to do this:

1. At me.com, click the "Forgot Password?" link at the bottom left of the login page.
2. You will be redirected to an page at iforgot.apple.com that will ask you for your AppleID.
3. Enter your username as "USERNAME@me.com" (no quotes). Make sure you include the "@me.com" otherwise you will be resetting the password for the non-me.com AppleID. Note that if you had a previous AppleID and you used the same ID for me.com, you now have TWO AppleIDs. The one you had previously and the new me.com ID.
4. Click continue and follow the instructions to reset your password.

That should do it.
 
H

heyjude2244

macrumors newbie
Sep 16, 2010
1
0
Thank You!!!

YOU should be running the Apple Care Tech Support which I paid 69.00 for and get nothing but misinformation and more headaches. Thank you SO much for solving this problem for me. jj

fooz said:
There's now an easier way to do this:

1. At me.com, click the "Forgot Password?" link at the bottom left of the login page.
2. You will be redirected to an page at iforgot.apple.com that will ask you for your AppleID.
3. Enter your username as "USERNAME@me.com" (no quotes). Make sure you include the "@me.com" otherwise you will be resetting the password for the non-me.com AppleID. Note that if you had a previous AppleID and you used the same ID for me.com, you now have TWO AppleIDs. The one you had previously and the new me.com ID.
4. Click continue and follow the instructions to reset your password.

That should do it.
Click to expand...
 
Torokun

Torokun

macrumors newbie
Nov 15, 2010
4
0
Los Angeles, CA
Ugh...

It's not working for me.

When I try to add "@me.com" to my ID, I get a "reserved for me.com account" or something like that and won't save.

:(
 
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