"1 minute" before MobileMe Chat Help...never gets there

[DiamondMac]

Am I the only one having this problem?

I went to MobileMe support web-page and came across their online Tech support

I was told on the pop-up to enter my info which I did and then they had a clicker for how long I would have to wait...it was 5 minutes and it went down every minute until it hit 1 minute. Then I waited 30 minutes....then an hour....nothing. It just stayed on 1 minute

I tried again today and the same thing except it started on 1 minute but 45 minutes later it is still on that

Since Apple isn't sending me any replys from email (after a week) nor this is working, I am kind of stuck in a ditch with my MobileMe questions :(

Is their an online problem or maybe my firewalls?

[jbromer]

Am I the only one having this problem?

I went to MobileMe support web-page and came across their online Tech support

I was told on the pop-up to enter my info which I did and then they had a clicker for how long I would have to wait...it was 5 minutes and it went down every minute until it hit 1 minute. Then I waited 30 minutes....then an hour....nothing. It just stayed on 1 minute

I tried again today and the same thing except it started on 1 minute but 45 minutes later it is still on that

Since Apple isn't sending me any replys from email (after a week) nor this is working, I am kind of stuck in a ditch with my MobileMe questions :(

Is their an online problem or maybe my firewalls?

I have chatted twice. Both times got the "1 minute" message. Got a live rep in about 15-20 minutes each time.

[trek1500]

Am I the only one having this problem?

I went to MobileMe support web-page and came across their online Tech support

I was told on the pop-up to enter my info which I did and then they had a clicker for how long I would have to wait...it was 5 minutes and it went down every minute until it hit 1 minute. Then I waited 30 minutes....then an hour....nothing. It just stayed on 1 minute

I tried again today and the same thing except it started on 1 minute but 45 minutes later it is still on that

Since Apple isn't sending me any replys from email (after a week) nor this is working, I am kind of stuck in a ditch with my MobileMe questions :(

Is their an online problem or maybe my firewalls?

Funny I had just as long of a wait and finally gave up! I am so frustrated with MobileMe and considering returning this weekend and getting a refund.

I was convinced to get it since the subscription was 30% off with the purchase of an APPLE computer and told that it works great!! Not true..It has been so frustrating getting any kind of help...hope I can find some solutions in this forum but I'm pretty much at a point where I'm fixing to pack it up and return it to the APPLE store I bought it from...

[Macsterguy]

My agent was knowledgeable about my issue. He did have to talk to an engineer to get answers about my missing alias issues. At the end of our chat session I was offered a survey and a transcript email of our chat session:

Keinan: Hi, you've reached MobileMe Chat Support.
Keinan: What MobileMe Account, MobileMe Mail, or MobileMe Sync issue can I help you with today?
Chris Jones: Sorry I was not watching the window...
Chris Jones: Hello, I am a former .Mac user and my .Mac email aliases have disappeared from my local / desktop mail app program. My workaround has been to add my alias's in the desktop mail app / account preferences / email address window for now... My MobileMe (web) mail .Mac aliases do appear in preferences and I can send from them using the web mail interface.

My questions are:
• Is my workaround OK for now...
• Will this be fixed in my local mail program?

I depend on my .Mac aliases in my business and want to keep them and do not want to change them to me.com. I can imagine how busy you are and appreciate your help!

Keinan: Have you contacted Apple about this issue before?
Chris Jones: No
Keinan: Just to be clear, your email aliases only appear in the Mail application when you add them there manually, is that accurate?
Chris Jones: That is correct. I have added only one alias and it does work in mail app. The from line is incorrect however...
Chris Jones: In mail app, my primary .mac account shows up as well as my primary .me account. None of my .Mac aliases show up (until I added one).
Keinan: I would like to do some additional research about this.
Chris Jones: Ok, that is fine. I will be here :)
Keinan: Thank you for waiting. I'll be with you in just a moment.
Keinan: I'm sorry for the delay. I'll be right with you.
Chris Jones: Great
Keinan: I'll be right with you.
Keinan: Thank you for waiting Chris. It seems that this is a known issue. The MobileMe engineers are working to get this fixed.
Chris Jones: OK :-)
Keinan: I think your workaround is an excellent idea.
Keinan: Thank you for bring it to our attention, I will be sure to suggest it for other customers.
Chris Jones: There is no hurry here... I know you guys are working hard at all of this. My workaround will work for now. Thanks Keinan - Have a GREAT WEEKEND!
Keinan: You too Chris. Take care.
Keinan: Thank you for chatting with us. We value your feedback. Please click the blue "Close" button at top left to answer a few questions about your experience with us today.

[Trillium]

I'm pretty fed up with Apples chat support by now.

[DiamondMac]

It finally worked for me today

I had to wait about an hour (though it started with 46 minutes on its clicker) and then it got down to about 5 minutes and took about another hour before I got connected to the Apple person

I got what I needed to get done though

[Trillium]

This chat support is ********. I've missed it twice already after walking away to get some food or take a piss. Now after waiting an hour on the third try, and having the chat window stuck at 1 mintute for 20 minutes, the ****ing box has gone blank.


Nice Apple, ****ing nice.


Calling to get a refund on this service on Monday.

[Macsterguy]

This chat support is ********. I've missed it twice already after walking away to get some food or take a piss. Now after waiting an hour on the third try, and having the chat window stuck at 1 mintute for 20 minutes, the ****ing box has gone blank.


Nice Apple, ****ing nice.


Calling to get a refund on this service on Monday.

You still have time to call today, go ahead, call...

[Trillium]

Lol, got through to customer service for a refund in just a couple of minutes. The rep was friendly and took took down my issues with MobileMe and gave me a refund. Took less than 10 minutes.

so all in all.... 5 total hours spent trying unsuccessfully to get support for Mobile me and 10 minutes on the phone to get a refund. If I could have gotten through to MobileMe support in 10 minutes I wouldn't have asked for a refund.

[DiamondMac]

This chat support is ********. I've missed it twice already after walking away to get some food or take a piss. Now after waiting an hour on the third try, and having the chat window stuck at 1 mintute for 20 minutes, the ****ing box has gone blank.


Nice Apple, ****ing nice.


Calling to get a refund on this service on Monday.

Funny you say that. I did the exact same thing

I went to the bathroom and got a soft-drink

Came back after an hour or so and i had connected and been disconnected

So frustrating