Panther / Comcast Internet connection problems

[alpha mac G4]

I just recently bought a G3 iBook 900 mhz. Using Panther OSX 10.3.1 The problem I'm having is that I cant get on the internet using Comcast internet. I checked and rechecked my setting's and still it will not get on line, But when I use my G4 400 mhz mac it Using OS 9.2.2 it works fine. I called Comcast tech and as usual they are never any help.They claim they dont support OS X.if any one has similar problem or if there is an work around please let me know. any help would be greatly appreciated.

[Horrortaxi]

Whether Comcast says they support the Mac or not, the Mac supports Comcast. Internet connections are based on standards which are not platform dependent. They're just being lazy if they don't want to deal with Macs.

This is cable internet, right? I'm surprised it didn't work on your Mac right out of the box. Go into system preferences ->network ->ethernet, and tell it to use DHCP. That should do it. If it doesn't, then post with your specifics--what have you done exactly?

[MisterMe]

Originally posted by alpha mac G4
I just recently bought a G3 iBook 900 mhz. Using Panther OSX 10.3.1 The problem I'm having is that I cant get on the internet using Comcast internet. I checked and rechecked my setting's and still it will not get on line, But when I use my G4 400 mhz mac it Using OS 9.2.2 it works fine. I called Comcast tech and as usual they are never any help.They claim they dont support OS X.if any one has similar problem or if there is an work around please let me know. any help would be greatly appreciated. Is your computer connected directly to your cable modem? If it is, then you may have to reset the modem when you switch between MacOS 9 and MacOS X 10. Just unpower the modem for approximately 30 seconds. This forces it to get a new IP address from your ISP. If you have a router, then you can switch between OSes without going through these gymnastics.

[alpha mac G4]

Yes, I finally got it to work on line thank you Misterme for the info I greatly appreciated it

[Westside guy]

I love having a cable modem, but Comcast's support is basically non-existent. The reason they "don't support Macs" is their phone folks have scripts that they go through, step by step, to help them solve problems. Actually they don't support much even if you're a PC user - you have to be using Outlook Express for e-mail and Internet Explorer for the Web in order for them to use their scripts.

It's really frustrating when you call them to try telling them a server is down, for example. They try to start going through their "Internet Explorer" script. Guys, the problem is at YOUR end!!!

[bestofbrasil]

what kind of cable modem were you using when you had that problem?

[Pilgrims Pro]

Originally posted by Westside guy
I love having a cable modem, but Comcast's support is basically non-existent. The reason they "don't support Macs" is their phone folks have scripts that they go through, step by step, to help them solve problems. Actually they don't support much even if you're a PC user - you have to be using Outlook Express for e-mail and Internet Explorer for the Web in order for them to use their scripts.

It's really frustrating when you call them to try telling them a server is down, for example. They try to start going through their "Internet Explorer" script. Guys, the problem is at YOUR end!!!

Yeah Comcast supports sucks unless they actually know that its their problem.

If I do have a problem and I do have to call, they read their scripts of what to do. In almost every case I have already done these exact steps. :mad:

To get answers you have to ask to speak to their "senior" technicians.