so i just returned my 3g

[bluelondon]

it had serious light leak on the left side. now i get home with my new replacement phone and the light leak on this one is even worse.

quality control at apple is becoming a joke.

[Next Tuesday]

it had serious light leak on the left side. now i get home with my new replacement phone and the light leak on this one is even worse.

quality control at apple is becoming a joke.

Why dont people check the phone out fully before they leave the store? Would save alot of drama and repeat posts.

[ubersalad]

Why dont people check the phone out fully before they leave the store? Would save alot of drama and repeat posts.
Yes, you should really check for light leak by asking Apple to turn off their lights or open up the back storage without lights, so you can check it.

[Haruk]

Because apple shouldn't suck so much, people shouldn't have to worry so much about getting a defective product if apple would get their **** together and stop selling their crappy, defective products

[Next Tuesday]

Because apple shouldn't suck so much, people shouldn't have to worry so much about getting a defective product if apple would get their **** together and stop selling their crappy, defective products

Well if u read these forums, you should already know the issues and look for them when recieving the iphone.

[bluelondon]

Why dont people check the phone out fully before they leave the store? Would save alot of drama and repeat posts.

it's not as easy as you think. i asked if i could go into the back for a moment WITH the genius to check the new phone before leaving the store but obviously that's not allowed. they even tried to tell me they couldn't see any light leak on the first phone but i didn't take no for an answer since it's clearly visable in a dark room. this new one however is so bad it's visable in broad daylight.

another trip to apple later tonight i guess.

i hate how their products are never consistent in quality. everytime you buy something it's a lottery in terms of build quality.

[gcmexico]

Why dont people check the phone out fully before they leave the store? Would save alot of drama and repeat posts.
*
exactly!!! always check the product before you leave the store...ALWAYS

[ubersalad]

*
exactly!!! always check the product before you leave the store...ALWAYS
You guys really don't "think"...

How do you suggest to check for light leak without leaving the store? Op has already said that Apple declined for him to enter the back room.

[Next Tuesday]

You guys really don't "think"...

How do you suggest to check for light leak without leaving the store? Op has already said that Apple declined for him to enter the back room.

I went thru 4 iphones before i got the perfect one. I checked all 3 previous ones in store. That way i didnt have to go back and go back. Is it that hard to cup the iphone in your hand and look at it closely for light leaks?

[SFStateStudent]

Maybe Apple should set-up a black tent area to check for the light leak on all their iPhones?

[musicbox]

Every Apple Store has public restrooms. If the sales associates will not work with you to test for light leaks in the dark, take your phone with you to the bathroom. They cannot prevent you from going to the bathroom.

In the event that things are not going your way, ask to speak to the Manager on Duty (the M.O.D.), and try to resolve your problem through them, instead of the sales associate. Carefully explain your previous problems, and your intense concerns for going home with the same type problem for a third time.

As the previous post said earlier, "Don't leave the store without resolving your problems. Test your equipment there before leaving."

I think you will be able to resolve your problem successfully.

[IBradMac]

it's not as easy as you think. i asked if i could go into the back for a moment WITH the genius to check the new phone before leaving the store but obviously that's not allowed. they even tried to tell me they couldn't see any light leak on the first phone but i didn't take no for an answer since it's clearly visable in a dark room. this new one however is so bad it's visable in broad daylight.

another trip to apple later tonight i guess.

i hate how their products are never consistent in quality. everytime you buy something it's a lottery in terms of build quality.



Be happy that the phone works and functions correctly.

I always talk on the phone in a dark room, and notice leaks. :rolleyes::rolleyes::rolleyes:

[Ride9650]

I went thru 4 iphones before i got the perfect one. I checked all 3 previous ones in store. That way i didnt have to go back and go back. Is it that hard to cup the iphone in your hand and look at it closely for light leaks?

Yes! too damn bright. No way you'd be able to see anything unless the light leak was really really bad.

[Tosser]

Be happy that the phone works and functions correctly.

I always talk on the phone in a dark room, and notice leaks. :rolleyes::rolleyes::rolleyes:

I take it you wouldn't mind paying full price for a new, dented, pitted, and warped MBP, then :eek:

[bluelondon]

Every Apple Store has public restrooms. If the sales associates will not work with you to test for light leaks in the dark, take your phone with you to the bathroom. They cannot prevent you from going to the bathroom.

In the event that things are not going your way, ask to speak to the Manager on Duty (the M.O.D.), and try to resolve your problem through them, instead of the sales associate. Carefully explain your previous problems, and your intense concerns for going home with the same type problem for a third time.

As the previous post said earlier, "Don't leave the store without resolving your problems. Test your equipment there before leaving."

I think you will be able to resolve your problem successfully.

good advice. i'll definately take my 3rd iphone to a restroom or somewhere dark either in the store or in the mall before i drive off again.

[StoneColdSober]

..this new one however is so bad it's visable in broad daylight.

I guess I am confused why you didn't catch this in the store as you clearly indicate that the light leak, "is so bad it's visable in broad daylight." I also don't understand why this particular "defect" bothers people so much. As someone else suggested, it's not like people make phone calls from pitch black rooms. But maybe I am just not picky enough. Of course, every phone I have ever had, I have appreciated the fact that it lit up so I could see the screen. :rolleyes:

[acvball92]

Every Apple Store has public restrooms. If the sales associates will not work with you to test for light leaks in the dark, take your phone with you to the bathroom. They cannot prevent you from going to the bathroom.

In the event that things are not going your way, ask to speak to the Manager on Duty (the M.O.D.), and try to resolve your problem through them, instead of the sales associate. Carefully explain your previous problems, and your intense concerns for going home with the same type problem for a third time.

As the previous post said earlier, "Don't leave the store without resolving your problems. Test your equipment there before leaving."

I think you will be able to resolve your problem successfully.

HEY!! AM I MISSING SOMETHING HERE!:D
My apple store defintely does not have a public bathroom!:p

[hexonxonx]

My god, how are all these problems even possible? On last years iPhone, I purchased three over several months. All three of them were perfect in every way. Not one defect, not one bad pixel, just perfect phones.

July 11, I buy a white 3G phone. It too is perfect, no bad pixels, no light leaks, just perfect.

August 11, I go to the Apple store and upgrade my second old iPhone to a white 3G and it too is perfect. No bad pixels, no light leaks, nothing bad.

Over the past year I have also purchased four Macs, a MBP, a MB, an iMac and a Mac Pro along with a 23" ACD. All of them have been perfect as well. I can't be the only lucky person around can I?

[bluelondon]

i agree, i should have checked it in store, i didn't think it would be noticable even if it did have light leakage in broad daylight, i guess i was wrong.

here's a pic i just took.

[Tosser]

My god, how are all these problems even possible? On last years iPhone, I purchased three over several months. All three of them were perfect in every way. Not one defect, not one bad pixel, just perfect phones.

July 11, I buy a white 3G phone. It too is perfect, no bad pixels, no light leaks, just perfect.

August 11, I go to the Apple store and upgrade my second old iPhone to a white 3G and it too is perfect. No bad pixels, no light leaks, nothing bad.

Over the past year I have also purchased four Macs, a MBP, a MB, an iMac and a Mac Pro along with a 23" ACD. All of them have been perfect as well. I can't be the only lucky person around can I?

You and many other people getting lucky doesn't really mean a thing. Of course most people are lucky, but the very idea that we even have to use the term "lucky" says a lot. If there weren't more of you "lucky" persons than there were of the unlucky ones, you'd have an even higher percentage of faulty products.

To carve it out in stone: Because some people get lucky, doesn't mean that there aren't a huge problem with the QC at Apple.

[Next Tuesday]

i agree, i should have checked it in store, i didn't think it would be noticable even if it did have light leakage in broad daylight, i guess i was wrong.

here's a pic i just took.

Just stick a needle in the gasket and push it outwards. Thats all it is. If that doesnt fix it, return it.

[bluelondon]

just a quick update.

i just got back from apple and after much debate with the manager over why i don't think the light leak is acceptable, they exchanged the phone and i am now on my 3rd iphone.

this one seems good. the screen is flush, the light leak on the upper left, which is where it seems light leakage is most prevalent, is minimal, and i can't afford to keep going back and forth so this one's a keeper.

[SFStateStudent]

Good on ya'! Stand up to those guys and don't be afraid to take one for the team! :p:D

[bluenoise]

For those concerned about making sure there is not light leak, take a thick paper shopping bag with you to the store and look at the phone inside the bag. It should block enough light to reveal the leaks without having to convince anyone to let you stroll off with the phone.

[MasonMI]

just a quick update.

i just got back from apple and after much debate with the manager over why i don't think the light leak is acceptable, they exchanged the phone and i am now on my 3rd iphone.

this one seems good. the screen is flush, the light leak on the upper left, which is where it seems light leakage is most prevalent, is minimal, and i can't afford to keep going back and forth so this one's a keeper.

When Apple is doing the exchanges for you are you getting a new iphone 3G ? or are you getting a refurbished iphone 3G?

[bluelondon]

When Apple is doing the exchanges for you are you getting a new iphone 3G ? or are you getting a refurbished iphone 3G?

would ANYONE accept a refurbished iphone when they paid for a new one initially?

i made sure both times they were brand new and unopened, no way i would accept a second hand product as a replacement.

[SFStateStudent]

Ditto ^^^ Bring your box and the accessories and your receipt. The Genius will know to get you a brand new iPhone. :cool:

[lilmitchmitch]

Ditto ^^^ Bring your box and the accessories and your receipt. The Genius will know to get you a brand new iPhone. :cool:

My "replacement" phone came to the store in a small white box. Not in the actual iPhone box with accessories. I brought all of my stuff both times (I lived 2 hours away and they had none in stock the first time, so they ordered it and came within 2 days). I'm assuming it was a new phone... or no?

[MasonMI]

would ANYONE accept a refurbished iphone when they paid for a new one initially?

i made sure both times they were brand new and unopened, no way i would accept a second hand product as a replacement.

I have seen some threads here that people have received some refurbished iphone 3G's already its really no different than the first generation where you took your iphone in to swap it out and they gave you a refurbished one, it probably depends on the Apple store if they still have new ones left to hand out i'm sure at some point it'll be you take a refurbished one or keep what you have.

[kannesss]

i had the same light leaking problem, but it seems as though it has gone away with time..or i just dont notice it anymore, but i noticed the same thing when i first got it and just ignored it cause i was more worried about getting it activated, on july 11th which was also, a joke.:apple:

[neggie]

i had my phone i got from att my original phone keeped rebooting endlessy no matter what i did. I went to apple store in Woodfield IL about 2 hrs from where i live and they swaped it out with a phone in a white box. I asked if it was referb they told me" At this poin and early im not sure possibley not"....um ok took that phone home and this one is doing the same thing but not as much and has major battery life drain and light leakage. Example i charged it fully last night and now today at 2:43pm central (im at work and dont use it mind you) the dang things battery life is at like 30%. no push no 3g, no locations all are off. I went to apple again last night they had to "Order" a phone for me as they where out. This time I will not leave that darn store w/o doing what u guys suggested. Checking it and not accepting it if it does not meet my needs.

[cantankerously]

Because apple shouldn't suck so much, people shouldn't have to worry so much about getting a defective product if apple would get their **** together and stop selling their crappy, defective products

Posts like this crack me up. We as 3G iPhone owners are all early adopters. To be one of the first people to own such an amazing phone, we sacrifice quality and deal with new issues and problems in order to help Apple make a better product.

Return the phone and quit complaining.

[neggie]

i mean this happens with everything though TVs. 360s PS3, Cellphones

nothing will be perfect if it is fresh new item or technology added to exsiting item. Yeah it can be a pain in the A#* but hey you still have the same phone. WIth me I get P#@ OFF when it happens but that is why you have warranty. Kinda up set with the quality of the iphone cancelled tmobile after being with them for 7 yrs since voicestream and NEVER EVER had customer service isssue or reception issues with those guys here in chicago but oh well right.