MobileChat... WTF

[Arkanok]

Hey everyone,

I don't have time to search the forums -- as I'm at work -- but I can't seem to connect to MobileChat at all! At least for MSN messenger. What's the deal? I've paid for this app, and it barely ever works.. Anybody else having problems still?

[rKunda]

Might be worth searching the forums when you get home. ;)

[skubish]

Oh by all means let us search for you.

Mobilechat is broken. It doesn't work.

[wightstraker]

It's not push compatible, but meebo (http://www.meebo.com/) is a good, free substitute. Nice interface on the iPhone too.

[Niiro13]

They rewrote the server, so it's epic fail right now.

[diesel]

They rewrote the server, so it's epic fail right now.


yup, apparently "2.0" servers aren't working. i'm sure they will release 3.0 servers soon to give the "impression" of progress

what a joke

[Daiden]

Hey everyone,

I don't have time to search the forums -- as I'm at work -- but I can't seem to connect to MobileChat at all! At least for MSN messenger. What's the deal? I've paid for this app, and it barely ever works.. Anybody else having problems still?

When did you buy it? If recently, you should have checked out the user reviews for the app (in this case, it has 2 stars for a reason). If you bought it when it was first released, then you should realize by now that it doesn't work and most likely never will work very well at all.

Try for a refund if you're unhappy with the purchase. Don't let developers get away with making money off of horrible applications.

[vega07]

how in the world do we get a refund? is there even a process? is it even POSSIBLE??

[rKunda]

how in the world do we get a refund? is there even a process? is it even POSSIBLE??

Search. Here or Apple forums will nail you an answer.

[slapppy]

Search. Here or Apple forums will nail you an answer.

Tried, still have not received my refund.

[Daiden]

Tried, still have not received my refund.

I got one. Search Apple's App Store support area, the form to submit is there somewhere.

[slapppy]

I got one. Search Apple's App Store support area, the form to submit is there somewhere.

Oh I did get it. You can also check from iTunes reviewing your purchases. The credit will show there. It may take awhile but Apple will set you right.

[superstrikertwo]

Well after weeks of it not working it started working again for me today! Finally the killer app works again.

[MSUSpartan]

It only works for AIM right? except that it's a much worse app than the free AIM app. No MSN or YIM at the moment.

This is a good article: http://www.iphonenuts.com/mobilechat-a-lesson-in-using-paying-customers-to-alpha-test

I wonder how much money these guys have made off of this program now. It is unreal how this thing still doesn't work. We've seen programs receiving numerous updates since MC was launched and supposedly they have submitted many new versions to Apple? Nothing adds up and it's just sad how they're getting rich and this app is still being sold on the App Store.

[Warbrain]

It only works for AIM right? except that it's a much worse app than the free AIM app. No MSN or YIM at the moment.

This is a good article: http://www.iphonenuts.com/mobilechat-a-lesson-in-using-paying-customers-to-alpha-test

I wonder how much money these guys have made off of this program now. It is unreal how this thing still doesn't work. We've seen programs receiving numerous updates since MC was launched and supposedly they have submitted many new versions to Apple? Nothing adds up and it's just sad how they're getting rich and this app is still being sold on the App Store.

Misinformation my friend...it works with those networks.

[MSUSpartan]

Misinformation my friend...it works with those networks.

It works for you? Check out other users complaining here on their blog:

http://tumblr.twenty08.com/post/49032524/new-servers-online

[AHDuke99]

What's even funnier is that their users are still blaming APPLE for the debunkle. It's APPLE'S fault that the 3.1 update isn't out! Good Lord these people are dense.

[Niiro13]

What's even funnier is that their users are still blaming APPLE for the debunkle. It's APPLE'S fault that the 3.1 update isn't out! Good Lord these people are dense.

Unless MobileChat already submitted it a long long time ago...

[Warbrain]

It works for you? Check out other users complaining here on their blog:

http://tumblr.twenty08.com/post/49032524/new-servers-online

Yes, it has. Like this app has proven, it's sometimes hit or miss, but it works.

[diesel]

Yes, it has. Like this app has proven, it's sometimes hit or miss, but it works.


How can you say an app that is "hit or miss" WORKS? By any reasonable standad, any app that is hit or miss like MC is not really a working app now is it? Especially if it's more miss than hit for a significant enough number of people.

Just look at the most recent reviews of MC on the app store. enough said.

[Nipz]

How do we get our money back should be the question :)

[spyker3292]

How do we get our money back should be the question :)

It's $3....

[ryanwarsaw]

It's $3....


So people shouldn't be able to expect a company to do the right thing when it's just $3? Remind me to never deal with you on ebay or in business of any kind. Where does the line begin when you justify not ripping me off? How many times has the app been downloaded? I assure you it is a bit more than just $3 or the devs wouldn't care about having to refund it, now would they?

I am sorry if I come off as harsh but the amount of money is irrelevant.

[Luap]

I find it ironic that Apple let this crap app onto their App store. Yet 'Pull my Finger' was rejected.

Anyway, I too would like a refund for this. Yes, its only $3 or whatever it was I paid for it here in the UK. But to be quite blunt, I could care less about my money. What I do care about is that anyone is being paid for this abysmal application. A lot of people bought this, so the Developers are getting a lot of money, and I resent that. I'd even be happy if Apple kept my money, and simply withheld it from the MobileChat devs.

[kevin512]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5C1 Safari/525.20)

This app just doesn't work! Just so many issues. For the developers to charge customers to alpha test for them is crap! Does anyone know when beejive is coming?

[domness]

This app just doesn't work! Just so many issues. For the developers to charge customers to alpha test for them is crap! Does anyone know when beejive is coming?

They should have tested the app themselves, because after having the app from day one.. I've not connected once to MSN.

Apprently it's the end of September? Can anyone correct me if I'm wrong on the release date of Beejive?

[Nipz]

It's $3....

Its my $3 (1.79p) why would i want the dev to have it instead of me????

Money isnt a problem its the fact that i have **** all for my money which i dont like....

[trunksu]

They should have tested the app themselves, because after having the app from day one.. I've not connected once to MSN.

Apprently it's the end of September? Can anyone correct me if I'm wrong on the release date of Beejive?

on their site just says September. hopefully early September :D but i'm guessing they won't release it till PUSH comes out.

[elbirth]

It's $3....

as was already said, the amount of money it cost is irrelevant. Consider how many thousands of downloads this app has had, and how much money the developers of the app have made. If they were seriously trying to get this straightened out, it would be handled by now, period. It's gone on far too long, and if a mass of people started getting refunds and eating into their profits, they'd have much more reason to stop being such a sketchy group of people and produce a quality product.
I bought this very apprehensively when it first was released because I didn't feel comfortable with the way they handled things up until the launch... now that I've had it for however long and I've successfully connected two whole times after dozens and dozens of attempts, I'm pretty sure I've wiped my hands of it. People criticize the official AIM app for being crappy (why I don't know, I don't see where it does anything badly), but it actually works.

[MSUSpartan]

I asked Apple for a refund, we'll see if it comes through. I can careless about $3, but think how rich these guys are getting off this crappy app. I would rather give the $3 to the bum in the subway station here.

[Nipz]

how do you ask for a refund?

Like what are the steps in the menus etc?

Cheers

Ben

[MSUSpartan]

how do you ask for a refund?

Like what are the steps in the menus etc?

Cheers

Ben

I think that I opened iTunes and then clicked Help > iTunes Help

From there you can access your account and find the purchase that you have an issue with. Then you can file a complain or ask for a refund...

[slapppy]

how do you ask for a refund?

Like what are the steps in the menus etc?

Cheers

Ben

It's easier to open up your iTunes account within iTunes. Review your purchase and select the program you want a refund for. Send the message within iTunes and Apple will credit you back.

[MSUSpartan]

They're feeling the heat...

http://tumblr.twenty08.com/post/49287968/lots-of-hostility

No one is buying it though. I agree with many of the posters on their blog, there should be , at a minimum, a warning on the App Store letting people know that it doesn't work. They should take out the fact that it supports YIM/MSN and has push notifications.

Apple should just take this crap down. Come on Beejive.

[diesel]

They're feeling the heat...

http://tumblr.twenty08.com/post/49287968/lots-of-hostility

No one is buying it though. I agree with many of the posters on their blog, there should be , at a minimum, a warning on the App Store letting people know that it doesn't work. They should take out the fact that it supports YIM/MSN and has push notifications.

Apple should just take this crap down. Come on Beejive.



wow........yes they are feeling the heat as they should. I personally don't believe they set out to purposely scam anybody, but by continuing to sell a non-working product.........well that's just wrong now. they're just a bunch of hacks who got in over their heads. it was somewhat comical to watch this train wreck in the beginning, but after reading their latest post, it's more sad then comical. Within their last post, a few things stood out.

"A reliable solution just can’t be built in a day, and I wish we could, but there’s no way we can implement the solutions that we want in a few days."

WTF are they talking about? do they think we are idiots?........they had all the months prior to release and a month after release. no one expected them to build a reliable solution in a day. however, we did expect a reliable solution to be in place prior to release, and especially a month out. i think most of the the buyers, unlike me, bent over backwards in withholding judgement for as long as they could in order to allow the devs to fix the app. it's a shame that the devs pretty much wore them all down with the excuses and more excuses.


"We’re re-implementing each protocol from scratch."

So they've pretty much acknowledged what they built and sold to us was not the best implementation, i.e. crap for lack of a better word. yet, they still continue to sell their crap. the honorable thing for them to do at this point is to pull their crap app from the store until they have completed overhauling their app and have confirmed it is working for for those who have already purchased it and haven't requested a refund.


"If I could just pay someone to fix it all, I would, but the reason that no one else has a product like MobileChat (ignoring BeeJive for a second) is because it’s an incredibly difficult product to get working (technically speaking)"

Once again, WTF are they talking about? Palringo and IM+ are out there, and putting bells and whistles aside, they do what IM programs should allow you to do, and that is IM with your buddies.......reliably. they make it seem like MC is cutting edge, and hence all the problems. MC is cutting edge indeed, cutting edge crap. Though I could interpret their statement to mean, yes, no one else has a product like MC that simply doesn't work.


"Yes, we were wrong for selling you a non-working product; however, we didn’t do it on purpose, and we’re working our hardest to make up for it."

As mentioned previously............they still continue to sell their non-working product to new buyers while acknowledging they were wrong for selling a non working product to us. and yet they have the nerve to state this in the beginning of their blog:


"We’re not scamming everyone. That’s the most ridiculous thing I’ve heard yet."

but they continue to sell what they acknowledge is a non working product..........if that's not scamming then i don't know what is.


So to recap:

1) they acknowledge they sold us a non working app, i.e. crap
2) because it's not working, they are completeling overhauling the protocols to make it work
3) the overhaul is not complete, and the problems have not been fixed, yet they are happy to continue selling the app to new buyers
4) despite 1-3 above, they claim that for anyone to call MC a scam is ridiculous