Switch Easy shipping issues [Archive]

ert3

Sep 8, 2008, 06:12 PM

anyone else have the infinite wait from switch easy on their order.

I made my order over the weekend last week and have yet to hear back from them.

----edit-----

Though it took a bit longer than most online purchases it did arrive at about the same time an actual human replied to my email about it not being sent and came as advertised.

I'm already falling inlove with it

Daremo

Sep 8, 2008, 06:21 PM

anyone else have the infinite wait from switch easy on their order.

I made my order over the weekend last week and have yet to hear back from them.

It's funny you posted this today, because I am in the same situation. I placed an order on the 3rd for a Rebel, and one on the 5th for the Neo. I received tracking numbers for both orders. The original order on the 3rd was scanned once, and seems to be either lost, or never left the warehouse.

The second order (the Neo) looks like it was scanned locally today, so it should arrive at my door tomorrow. The first order however, I have no confidence in. I wish they had a 1-800 number to call instead of the email they don't answer. :mad:

reliantj

Sep 8, 2008, 07:19 PM

agh, do these problems occur normally or are these just a few special cases? because i'm going to be ordering my Neo soon and want to be confident that the case comes in before i go buy my iphone.

i know they're located in san fransisco which is like 6 hours away from long beach so it shouldn't take but 3 days at max to receive.

Ferris23

Sep 8, 2008, 07:46 PM

Strange, I ordered mine Friday night and it arrived today (Monday). I live in NY and it shipped from California.

fishmd

Sep 8, 2008, 07:59 PM

well I ordered mine on Friday and got it today too all the way in Soith Florida. Only problem is I ordered a artic rebel and got sent a black one. What the heck. Now I emailed them and I guess the wait for a response begins. This sucks. The case though is awesome!

kamui

Sep 8, 2008, 08:20 PM

Ordered a Neo last Tuesday, they said it'd ship Thursday and it did and I got it today (NY). It's pretty nice, the silicon cover is pretty snug and the 2 piece snap on are pretty small. It doesn't add a lot of bulk. It's not as grippy as I'd expected, but I'm happy with the case.

Crevice

Sep 8, 2008, 09:02 PM

i got mine in 2 days...but then i'm in San Francisco so I lucked out

Randman

Sep 8, 2008, 11:44 PM

It took 4 days to get the rebel but Fay was slowing things down at the time. 3 days on the Neo.

fishmd

Sep 9, 2008, 07:57 AM

Got a email response within 24 hours by emailing sezoltan@gmail.com. They sent me the wrong color rebel. He said that I can keep that one and they will send me out the correct colored one. Two for the price of one! Woot. :)

eric11546

Sep 9, 2008, 10:07 AM

I ordered mine on friday it was shipped yesterday

cyclingplatypus

Sep 9, 2008, 11:02 AM

Ordered mine last Tuesday, shipped Wednesday and got it on Saturday and I'm in New Hampshire.

txr0ckabilly

Sep 9, 2008, 11:51 AM

i ordered a black and white one on tuesday or wednesday (can't remember). I got the black one friday and still waiting on the white one. i've emailed but no response yet except for the automated "received" email. i'm in louisiana.

ilikemycivic

Sep 9, 2008, 02:49 PM

I live in Canada and ordered a Rebel on Aug. 27 and have not received a tracking number or shipment. I emailed sales@switcheasy.com on Sept. 5 for info and received a response back from sezoltan@gmail.com saying:

"We are a Global Company your order was forwarded to Chris is in this
case. Unfortunately I know nothing about the status of your order nor
I know any details of it. I am currently not involved with orders to
Canada, dealing only with US orders. I can't engage till Chris is
asking for help. Sorry!!"

I assumed at that point Chris chris@switcheasy.com would get back to me but was wrong. I emailed Chris today (Sept. 9, 13 days later, 8 business days) for a tracking number or shipment information to which I am awaiting a response. If I don't hear anything by the end of the week I guess I'll file a grievance with PayPal. Don't know what else I could do.

bori

Sep 9, 2008, 04:05 PM

ilikemycivic I am in the same position as you. I ordered my case on the 22nd of Aug, and emailed them on the 31st. Got a reply from Zoltan on the 2nd saying:

We are shipping globally, your order was forwarded to the nearest
re-seller close to you. Unfortunately I knew nothing about the status
of your order till now, I was not involved with orders to Canada,
dealt only with US orders. Your local re-seller was way overwhelmed
with the traffic that we sent and asked for help over the weekend. I
will engage...

I will ship your order immediately!!!

But to let you know you might not be able to track it! I will give you
a confirmation of mailing but current shipping software is US only,
does not provide updated tracking outside the Country to CANADA

Thank You!

I got the shipping conformation right after, but after a week, still nothing...

ilikemycivic

Sep 9, 2008, 04:29 PM

ilikemycivic I am in the same position as you...I got the shipping conformation right after, but after a week, still nothing...

Well, I guess I'm glad misery has some company :p

Hopefully this can be resolved sooner than later, I'll update this thread if anything happens in regards to my shipment.

ert3

Sep 10, 2008, 12:21 AM

They seem to have shipped my goods but I did not check until after the post office closed so I will report if they sent me my things tomorrow after I check.

peanut48

Sep 10, 2008, 01:41 AM

I seem to be facing the same issue..I've been in contact with Chris from Switcheasy prior to making the purchase and have always received a reply within a reasonable time frame however in my last email to him I asked him about the shipping status of my order and haven't received a reply yet. He has mentioned previously they've been busy with all the orders when I asked him about working through the weekend.

Well I'll wait till tomorrow, I ordered on sunday night and its wednesday afternoon here. However I think they are genuinely struggling to cope with the orders, they do have the best iPhone 3G cases at the moment.

EliteKiller

Sep 10, 2008, 05:30 AM

I placed a single order for (4) "Colors" cases on Aug. 30 thinking they would ship them together. However I received (4) shipping notifications the following day with (4) USPS First Class Mail tracking numbers, and they all arrived yesterday. It would be nice if there was an option to upgrade shipping to a faster service.

I placed an order for the Neo a few days ago. ;)

Randman

Sep 10, 2008, 06:00 AM

I had ordered a Rebel a couple of weeks ago and got it in 4 days but that was in the midst of Tropical Storm Fay. I then ordered a Neo last week and it arrived in 3 days. Methinks you just ordered late.

peanut48

Sep 10, 2008, 06:03 AM

EliteKiller

Sep 10, 2008, 06:16 AM

Got an email from Paypal with the refund and a message that SwitchEasy only ships to US and if in Europe to use their EU website. I'm currently in India and had asked Chris from Switcheasy if they would ship here and he had confirmed it many times that they would.

I'm annoyed coz I had asked him specifically and how I'm stuck with a naked iPhone. I could've ordered from ebay or elsewhere and had it by now :mad:

Still waiting for a reply from Chris about this.

It's possible that Chris assumed you would order from the European website since switcheasy.com (http://www.switcheasy.com/store.html) clearly states "Currently available for U.S and Canadian Residents Only"

peanut48

Sep 10, 2008, 08:51 AM

It's possible that Chris assumed you would order from the European website since switcheasy.com (http://www.switcheasy.com/store.html) clearly states "Currently available for U.S and Canadian Residents Only"

Well that wouldn't be possible because I did ask him about it and went ahead with the order only after he confirmed at least twice.

ert3

Sep 10, 2008, 03:28 PM

and it arrived as advertised

ilikemycivic

Sep 10, 2008, 04:20 PM

Well it's been 2 weeks and no tracking information. My co-worker ordered his over a week later and got a tracking ID the next day so I'm a little ticked. I'll give them till friday (I emailed sales, chris and zoltan today) but if I don't hear anything back I'll be asking for a refund through PayPal.

Italchef

Sep 10, 2008, 09:19 PM

So can anyone tell me if they have received their Canadian order? I ordered mine on the 6th and immediately received a paypal receipt. I was then given a USPS tracking number. After a few days I wrote them and received an email stating that it would ship in 48hrs. Ive yet to see anything.What kind of business are these people running?
Mick

bori

Sep 11, 2008, 12:23 AM

I emailed Zoltan regarding shipping times to Canada, and he replied:

It depends on the Customs. Other vise it is fast, but I had a customer
complaining that he never received and got it after 12 days. Hope that
is not the case..

Sorry!

Also we are temporary halted shipping to Canada until we switch
carriers from USPS to FEDEX.

Business will continue on the 15-th of September. This move is
actually to better serve you in a very near future as USPS was not
able to provide tracking outside the USA and package traveling time
was considerably slower. You will continue to enjoy our low shipping
fees as our increased shipping fee from new carrier will NOT be
passed on to you.

Thank You

peanut48

Sep 11, 2008, 01:56 AM

I still haven't heard back from Chris or sales@switcheasy.com. Do you think it'll be wiser to just order from ebay? I only pay $0.95 more to get it shipped to India, my concern is if I happen to get a saggy bottom case will Switcheasy replace it. The ebay seller clearly states that international customers should contact the manufacturer for any refunds/replacements.

I've been reading on other forums about orders being refunded and later accepted. I just don't want to end up with a saggy case so was preferring to order with switcheasy direct.

peanut48

Sep 11, 2008, 06:27 AM

Well Chris finally emailed me saying he didn't know why my order was cancelled in the first place coz we had discussed it before I placed the order. So he now asked me to paypal another switcheasy account and he'll ship it to me from Hongkong.

Well I'm glad I got that sorted now the wait begins.

krulz133

Sep 11, 2008, 12:34 PM

Also we are temporary halted shipping to Canada until we switch
carriers from USPS to FEDEX.

Business will continue on the 15-th of September.

So I guess that means I'd have to wait until the 15th for switch to occur, and then there's the couple more days' wait until the package arrives.

Good to know though, rather than repeatedly running out to check the mailbox for something that isn't there. And I've been doing that for a week.

UFO212

Sep 12, 2008, 04:06 AM

i ordered "colors" today 09/11/08 within mins i received conf. email..
lets see when it arrives.. im in las vegas..

ilikemycivic

Sep 12, 2008, 10:24 AM

UPDATE - Glad to see that they are taking action on this as I just got an update after not hearing anything for over two weeks.

On Wed, Sep 10, 2008 at 9:39 AM, My Name <me@gmail.com> wrote:

Hello,

Two weeks ago on Aug. 27 I tried purchasing a Black Capsule Rebel case for my iPhone 3G from your company and have not received a response in regards to my shipment inquiries. I referred your website to a co-worker and he purchased a Capsule Neo on Sept. 5 and received his tracking number on Sept. 6 so this has now elevated my level of concern.

If my order has not shipped, please ship me a Black Capsule Neo instead as I would prefer that over the Rebel since the Neo was not available at the time of my order. If my order has shipped, please send me the tracking information for my order asap. If I do not receive any tracking information within 48 hours I will file a grievance with PayPal as I seem to have no other course of action to pursue in this matter.

I would appreciate a timely response to my request. Thank you.

Me

from Zoltan Stiener <sezoltan@gmail.com>
to My Name <me@gmail.com>
date Thu, Sep 11, 2008 at 6:01 PM
subject Re: Transaction ID: XXXXXXXXXXXXXXXXX
mailed-by gmail.com

me,

Really sorry about this Delay! let me explain. We are a Global Company
your order was forwarded to the nearest re-seller close to you.
Unfortunately I knew nothing about the status of your order till now I
was not involved with orders to Canada, dealt only with US orders.
Your local re-seller was way overwhelmed with the traffic that we sent
and asked for help over the weekend. I will engage...

I will send you both rebel and Neo for your trouble

Delivery My name
Address: My address

Tracking #: XXXXXXXXXXXXX

But to let you know you might not be able to track it! We will give
you a confirmation of mailing but current shipping software is US
only, does not provide updated tracking outside the Country to CANADA

Thank You!

Zoltan

Italchef

Sep 15, 2008, 01:36 PM

I was just wondering if there were any developments on the Canadian orders. I, as of this writing, have not received any word one way or another. It has now been 10 calendar days.

Mick

ilikemycivic

Sep 16, 2008, 12:08 AM

I was just wondering if there were any developments on the Canadian orders. I, as of this writing, have not received any word one way or another. It has now been 10 calendar days.

Mick

email zoltan & sales, it was the only way I got a response and I waited 14 days.

krulz133

Sep 16, 2008, 12:09 AM

I sent an e-mail yesterday and received this from Zoltan today.

Dear Customer,

We let you know you might not be able to track your package, I will give you
a confirmation of mailing but current USPS shipping software is US only,
does not provide updated tracking outside the Country to CANADA

Shipping time is varies, if Custom comes in it can be up to two weeks. But some
people get it less then 4-5 days. I don't get it either. This is why
we will stop shipping to CANADA till we switched to a better carrier.

Thank You!

I ordered mine on the 4th. If I don't get it by this week then I'll have to bug Zoltan again.

UFO212

Sep 16, 2008, 01:34 AM

i recieved mine in 3 days.. fast shipping... great texture and vibrant color that i expected ( i ordered mican(yellow) ) very satisfied for $17 ^^

Italchef

Sep 17, 2008, 10:58 PM

I thought that i'd give you all an update. My Rebel arrived today, 11 days after the shipping notification. The case is actually very good, and from what I can see would protect the phone from a fairly significant fall. No drooping issues on the bottom. I'm satisfied with the case, but the shipping issues to north of the border have left a bad taste. Too bad. Perhaps sourcing it from somewhere else would be the route to take.

Mick

reliantj

Sep 17, 2008, 11:38 PM

woot i'm getting the tiger and black rebels, $15 each. woohoo.

people who do reviews on products, get them free to review.
so i just asked and woot 2 for 1.

krulz133

Sep 18, 2008, 12:10 AM

Received an e-mail from Chris today. Apparently, there's another site to buy their products from:

www.stuffedbox.com (http://www.stuffedbox.com)

I'd like to go and order mine from there right now, but I've already been charged for the first one. I'd like to get a refund on that first before I go ahead with this.

reliantj

Sep 18, 2008, 12:19 AM

peanut48

Sep 18, 2008, 08:04 AM

I finally received my shipping details...hopefully I'll receive it now!!

ilikemycivic

Sep 18, 2008, 10:47 AM

Well I received my Black Capsule Neo last night, put it on, and it's awesome. And funny enough, Hong Kong, to Alaska, to Memphis to Canada in 2 days. Amazing, but it did take them over two weeks for them to ship anything. :P Hopefully they have it all sorted out with orders to Canada through FedEx. And I still have a Rebel coming in the mail from the US. I'll take it!

On Mon, Sep 15, 2008 at 10:00 PM, maggie@switcheasy.com <maggie@switcheasy.com> wrote:
Dear Kurtis,
Sorry to keep you waiting.
Please find FedEx tracking number #### #### #### for your reference.

--

Best regards,
Maggie
SwitchEasy Ltd., Hong Kong

enquiry@switcheasy.com wrote:

-------- Original Message --------
Subject: Transaction ID: 3SW404389C0190747
Date: Wed, 10 Sep 2008 09:39:33 -0600
From: Me
To: sales@switcheasy.com
CC: chris@switcheasy.com, sezoltan@gmail.com

Hello,

Two weeks ago on Aug. 27 I tried purchasing a Black Capsule Rebel case for my iPhone 3G from your company and have not received a response in regards to my shipment inquiries. I referred your website to a co-worker and he purchased a Capsule Neo on Sept. 5 and received his tracking number on Sept. 6 so this has now elevated my level of concern.

If my order has not shipped, please ship me a Black Capsule *Neo* instead as I would prefer that over the Rebel since the Neo was not available at the time of my order. If my order has shipped, please send me the tracking information for my order asap. If I do not receive any tracking information within 48 hours I will file a grievance with PayPal as I seem to have no other course of action to pursue in this matter.

I would appreciate a timely response to my request. Thank you.

krulz133

Sep 18, 2008, 02:10 PM

Received my CapsuleNeo in the mail today. It is slick and I love it (pictures here (http://www.krulz133.mmm-boogrrs.com/blog/?p=151)). Isn't as bulky as my old Revo2 case from iSkin and fits in my pocket nicely. Installation was smooth too.

The shipping issue with Canadian consumers should be fixed now, and they have that new site (www.stuffedbox.com (http://www.stuffedbox.com/)) to order from. I ordered a CapsuleRebelthrough there last night. Let's see how long that takes to get to me via Canada Post.

peanut48

Sep 20, 2008, 09:07 AM

I finally received my Rebel case and woohoo I found an extra rebel in Red!!

Well it was well worth the wait coz I got two of them. I don't know what to do now with the red one, I ordered the arctic and it shows off my uniqueskins very well.

They shipped thru FedEx International Priority Mail and less than 48 Hours I had it. I think it must have costed them a whole lot more than $3 to ship it and they even added an extra case. I've never had such good customer service before.

My case looks sweet. A little bit of watermarking coz of my uniqueskin design on it but hardly noticable, also the silicon part of the rebel is a tad bit milky but still shows my design just not completely transparent.

So far its great!

dongadrew

Sep 24, 2008, 07:48 PM

Well I made a order for a black Neo on September.06.08 and I still have nothing:( I emailed Zoltan and he said he would ship it on the 20th so I'll guess I'll wait until next week for it to arrive.

itr628

Sep 29, 2008, 09:48 PM

You can get your SwitchEasy cases from www.invopal.com, they are SwitchEasy authorized distributor for Canada. They are having free shipping promotion for all orders within Canada.

dongadrew

Sep 29, 2008, 11:53 PM

LOL got a email on Saturday saying that a package is being ship to me by USPS
funny thing is I already got a refund that week I guess my case is coming now...

Now I'm going to get two since I order a Neo from somewhere else.

Anyone have any idea how long it will take to ship from San Francisco to canada?

Starbucks Drunk

Sep 30, 2008, 01:55 AM

If you are looking for a reliable source for Switcheasy cases, I found a place on eBay that I purchased mine. They offer free shipping and I got my case within a few days. They include a free black pouch case with the purchase of a Switcheasy case. The cool thing is that the pouch case fits the iPhone with the Switcheasy case on on your iPhone. Here is a link to there eBay store www.wirelessrageoutlet.com or you can go to there website at www.wirelessrage.com.

itouch fan

Aug 14, 2009, 12:01 PM

miggitymac

Aug 14, 2009, 01:49 PM

well i just found out thag for 1 t they on:ly ship to usa iv benn waitin for 1 week and just got refunded:(:(:(:(:(:(:(:(:(:(

A week is nothing my friend...I waited for 5 weeks.

Zoltan told me that it was shipped on the 23rd of June.

5 weeks later, Celine told me it was NEVER shipped at all.

So I was waiting for something that was never even sent out. :mad: