Help for Remote App iPod Touch

try update Remote to 1.1

Are you connected to your Computer via a Wifi network?

I am having the same problem, but I am running leopard, itunes 8, and Remote 1.1 on an iPhone. I have already uninstalled and reinstalled Remote, but still receive the error message. Any help would be greatly appreciated.

I am having trouble too. Itunes never shows there being a device when I am trying to link the two devices and enter the code. Halp!

I am able to get this to work on my iMac at home but I was trying to help my dad get his remote App working and have not had any luck. Well, slight luck but only for about 1 minute. computer is hard wired into wifi router, ipod touch is wifi from same router. He uses CA Firewall (what Time Warner has as a perk to their road runner service). He has windows XP with the latest Microsoft, iTunes, and Remote software. Here is the problem, the iPod touch generates the pass code but the device list with the remote icon never appears. I got it working for 1 minute when I completely turned off the firewall but even with the firewall off it still then lost connection and couldnt find the library. Any ideas?? I am so confused. I made sure that iTunes was allowed through the firewall. I really want to get this working for him. Any help would be awesome!

solution

I had the same problem but when i tried the application snatch test which is simular in that it turns you itouch/iphone into a wireless mouse for your computer it walked me through the steps to enable access for assitive devices.

Go into system preferences, then go into universal access the at the bottom check the box for 'enable access for assistive devices'

after i did that both apps worked statch and remote.

by the way i definitly recomend the free version of statch there's another app like it that works with windows too.

richardsbrad said:

I had the same problem but when i tried the application snatch test which is simular in that it turns you itouch/iphone into a wireless mouse for your computer it walked me through the steps to enable access for assitive devices.

Go into system preferences, then go into universal access the at the bottom check the box for 'enable access for assistive devices'

after i did that both apps worked statch and remote.

by the way i definitly recomend the free version of statch there's another app like it that works with windows too.

Click to expand...

tried this and had no luck. Still doesn't work

have you set up the hardware firewall (on the modem/router) to forward/allow all connections for remote?

philgilder said:

have you set up the hardware firewall (on the modem/router) to forward/allow all connections for remote?

Click to expand...

how is that done, I have made exceptions for itunes. is that the same thing?

disable firewall and try it

Well, I have RoadRunner (CA Firewall). It works!

I know this thread might be outdated already. But it happens that I was looking for the solution to this problem as well. A message posted made a reference about RoadRunner user, that as any other get Computer Associates Firewall.
Nevertheless the rule applies to ANY Firewall.

1) You need to install Bonjour Services from Apple Software
2) Remote uses TCP port 3689 and UDP port 5353 to communicate with your iTunes or Apple TV. Make sure that your router is not blocking these ports and associated por
3) In your Firewall enable mDNSResponder.exe to act without restrictions with the two protocols and ports mentioned in step 2)

And that is basically it. I have my iPod Touch with Remote connecting without problem. I hope it helps