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How do the geniuses open the crash logs that show what users have tried?

C

cx300

macrumors member
Original poster
I was in the Apple store last night with my first gen iPhone (it wouldn't receive calls every now and then and also crashed A LOT so they swapped it out) but the genius plugged it into iTunes, then I looked away for a quick second and when I looked back, he could tell every crash and what I did to attempt to resolve the issue.

Now I know that I can view the crash logs myself, but he had a nice display with graphics and such, the only thing that I can remember is an opening screen asking "Why did the customer bring their iPhone to the Genius today?" or something to that extent...

Thanks! 😀
(Long time reader, first time poster.)
 
Its the iPhone manager for OS X. It can view logs in real time and a whole bunch of other stuff. Its a free download on Apple's site.
 
haha
its ok, i just really want to get a copy of it!
I don't have the SDK on this machine (its downloading) but maybe it's in there..?
I honestly haven't looked that hard through it
 
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