New MacBook glass trackpad freezes

[thiagos]

I was wondering if someone could help me out. At this point I don't know whether my MacBook is defective or not.

I have both the new Aluminum MacBook and the new MacBook Pro. The trackpad on the MacBook pro never gave me any problems but the MacBook's trackpad freezes and it is only solved after I restart the machine. This has happened 5 times already and it is really starting to frustrate me.

My question is: this this happening to other MacBook owners (the new MacBook with glass trackpad) or do I have a defective machine?

Thanks in advance.

[mcdj]

when is the last time you rebooted?

when is the last time you repaired permissions?

[kennyli]

I was wondering if someone could help me out. At this point I don't know whether my MacBook is defective or not.

I have both the new Aluminum MacBook and the new MacBook Pro. The trackpad on the MacBook pro never gave me any problems but the MacBook's trackpad freezes and it is only solved after I restart the machine. This has happened 5 times already and it is really starting to frustrate me.

My question is: this this happening to other MacBook owners (the new MacBook with glass trackpad) or do I have a defective machine?

Thanks in advance.


If you check other thread in this forum, you will see you are not alone. Quite a few members encountering trackpad freezes, but only for 1-2 seconds than it will unfreezes.

If you have to restart, than your problem is much bigger! Send it back for replacement is your only choice.

It seems that Apple is not doing a good job in QC!

[thiagos]

when is the last time you rebooted?

when is the last time you repaired permissions?

I reboot my computer everyday. I repaired my partition yesterday and still, the trackpad crashed again. I know it is the glass trackpad because when I use my bluetooth mouse, the computer does not freeze at all even after using it for extended hours.

[daneoni]

I thought i was the only one but yea mine freezes at least 4 times a day, however it unfreezes within 2 seconds.

Its even worse in Bootcamp where the thing just goes outright insane jumping around and stopping for 5 secs or more.

Apple definitely need to update the drivers on these things

[staccato83]

OP I definitely think you should take it back because that is not normal. I might be in the minority here, but my trackpad never freezes. Although, I have only had my MB for a week.

[Ironic]

Mine Never freezes either.

[lensam]

ditto here, mine is fine after a week

[Matthew Yohe]

when is the last time you repaired permissions?

What a joke.

[amsukalski]

What a joke.

So you're saying repairing my disk permissions every 6 hours won't fix all my problems, Matt? :rolleyes:

[Chase R]

Mine freezes for about 2 seconds just about everytime I'm finished entering in something in a text field. Hopefully Apple will release a bug fix for this.

[mcdj]

What a joke.

Sorry that has never helped you. It has helped me. Perhaps you have another less jokey suggestion for the OP? Or did you come here just to show us how cool you are? BTW, if not repairing permissions on a Mac makes you cool, my grandma is waaay cooler than you.

[sutherlandan]

Mine seems to freeze randomly for a couple seconds every now and then, doesnt seem to be a pattern for when its going to happen though...
mildly annoying, but definitely tolerable.

[jbg232]

That sounds really annoying! I don't have that problem (I do have slanted keys though). Personally I would return it as the keys are not very bothersome functionally whereas the trackpad would seem like a huge annoyance (especially in the long run).

[swindmill]

I've got the same problem. It seems like when I pick my hand up off the case, it becomes responsive again. Could just be a coincidence.

[clyde2801]

Wow, can you like use that to chill your beer?

[Chase R]

Wow, can you like use that to chill your beer?

Only while using MS Word ;)

[Banu]

I am sorry to say that but this "crippling disease" gets worse with time.

My MacbookPro is about 1 month old (bought at the end of October). I immediately noticed the 2-second freeze problem, but it was very rare and ignorable.

However, now...

When the keyboard and trackpad freeze, they never come back unless I reboot it. By the way, this happened more than 10 times yesterday!

Plugging in a USB mouse gives control via the mouse, not the trackpad, but at least I can save my work before restarting.

I have tried several things, but it still happens. I plan to return this laptop within a couple of days unless someone from Apple acknowledges this problem and assures us that they are working on it.

:(

[jaredtomas]

I am sorry to say that but this "crippling disease" gets worse with time.

My MacbookPro is about 1 month old (bought at the end of October). I immediately noticed the 2-second freeze problem, but it was very rare and ignorable.

However, now...

When the keyboard and trackpad freeze, they never come back unless I reboot it. By the way, this happened more than 10 times yesterday!

Plugging in a USB mouse gives control via the mouse, not the trackpad, but at least I can save my work before restarting.

I have tried several things, but it still happens. I plan to return this laptop within a couple of days unless someone from Apple acknowledges this problem and assures us that they are working on it.

:(

How does that make it a month old? :confused:

[Banu]

Sorry, I meant end of September.

[jaredtomas]

Haha, gotcha.

[nubee]

I haven't had any issues with my trackpad at all. Then again, I constantly switch between my mouse and the pad, so I'm not using it all the time.

[Molopo]

Sorry that has never helped you. It has helped me. Perhaps you have another less jokey suggestion for the OP? Or did you come here just to show us how cool you are? BTW, if not repairing permissions on a Mac makes you cool, my grandma is waaay cooler than you.

What a joke.






looooooooooool

[Banu]

My Macbook Pro does not have glass trackpad, but it still has the same problem. I had explained it in my previous post, but I had not mentioned that it was not glass trackpad. Anyway...

During the last couple of days I noticed something else. When it freezes, if I stop trying to use it and wait a few seconds without touching it, it sometimes starts working again. If, however, I insist on using it and try to move the cursor, it never returns back to normal until I restart.

[mac jones]

YES

this trackpad is acting up and driving me crazy.

It stutters.

It had better be a software fix (i'm sure it is)

because its very bad.

[JayKay321]

Mine freezes for about 2 seconds just about everytime I'm finished entering in something in a text field. Hopefully Apple will release a bug fix for this.

Okay, I have the *exact same problem*. The mouse freeze occurs most ofter right after I've typed out some text.

The question is: is this a hardware or software issue? The latter I can live with...a hardware issue, I cannot.

[daveybe]

this trackpad is acting up and driving me crazy. It stutters.

Yup, i get that stuttering effect too. I thought maybe i was having a hard time getting used to the new style trackpad. Glad to know i'm not as clumsy as i thought.

[mac jones]

Yup, i get that stuttering effect too. I thought maybe i was having a hard time getting used to the new style trackpad. Glad to know i'm not as clumsy as i thought.

One thought is amusing though, and that is that if this is a hardware thing with a new concept glass trackpad that has static problems

then these notebooks are a sorry lot :D

let's keep our fingers crossed. :)

[Rogue68]

I have the 2 second freeze thing too. I thought it was just some kind of inputting latency that I might be able to fix by messing around in the trackpad settings, but if others are getting it too, seemingly not.

Does anyone think they'll be able to fix this? I write a lot and it seems to happen almost every time I finish writing to go back and change something.

[iphoneCDN]

I have the 2 second freeze thing too. I thought it was just some kind of inputting latency that I might be able to fix by messing around in the trackpad settings, but if others are getting it too, seemingly not.

Does anyone think they'll be able to fix this? I write a lot and it seems to happen almost every time I finish writing to go back and change something.

I am also running into this problem. It doesn't occur all the time, but it occurs enough for me to notice. Let's hope Apple fixes this soon.

[Chase R]

Mine has randomly fixed itself... Weird. It used to do it all the time after typing, now it doesn't really do it at all. Yay!

[BWhaler]

I am sorry to say that but this "crippling disease" gets worse with time.

My MacbookPro is about 1 month old (bought at the end of October). I immediately noticed the 2-second freeze problem, but it was very rare and ignorable.

However, now...

When the keyboard and trackpad freeze, they never come back unless I reboot it. By the way, this happened more than 10 times yesterday!

Plugging in a USB mouse gives control via the mouse, not the trackpad, but at least I can save my work before restarting.

I have tried several things, but it still happens. I plan to return this laptop within a couple of days unless someone from Apple acknowledges this problem and assures us that they are working on it.

:(

I own the MacBook, and I have the same issue: my whole computer freezes.

It happened for a day or two, then stopped, then it happened three times today. It requires a reboot.

I also have the issue with the temporarily frozen track pad. This is a known issue which Apple is working on a patch for.

I do worry about the random freezing. This is a critical work computer, which I need to be work properly...

[matt_randal]

I am also having the same problem. I emailed steve asking for updates :-) fingers crossed for an update

[jbee]

I've owned macs all my life and have to say I think they've got a really big problem on their hands here. I'm on my second MacBook in 2 weeks - the first one's screen was broken and now i'm sending my second one back and simply getting a refund.

The glass trackpad is fundamentally flawed. If you google this problem you'll see that hundreds of other people (indeed possibly everyone who has taken delivery of the new MacBook) are having the same problems:

- Freezing of cursor, trackpad doesn't do anything
- Clicking produces a sound but no real mouse click
- Drag lock sometimes engaged for no reason

It's an infuriating situation and I'm gutted as just sold my old MacBook which to be honest worked fine!

[Chase R]

I just got done using my buddies black MacBook and I will take the current glass trackpad over the old one any day. Everything about it is so much better except for the freezing problem, which for me, went away completely. Just thought I would share that with you. The new one is 10X better than the old one.

[ClassicBean]

My MacBook Pro is experiencing a similar issue that seems to be a common problem. It's not freezing up, but it often fails to register a click. Apple's own support forum has people complaining about this but many said that Apple says it's a non-issue.

So I emailed Steve Jobs yesterday and a few hours later, I got the following response:

"Fix is coming soon.

Sent from my iPhone."

I imagine that this includes MacBook issues as well.

[subq]

let's hope so, the problem is extremely annoying on an otherwise great trackpad

[oban14]

This has been happening to me as well, and I think I figured out what the problem is. If you type and part of your palm is resting on the corner or part of the trackpad, it will lock up. If you keep your palms lifted, it won't.

Hopefully they can fix it with software.

[Ironic]

I use it 10 hours a day , Nothing nada!

[oban14]

I use it 10 hours a day , Nothing nada!

When you type, does a small part of your hand rest on the track pad?

[udrivethrume]

Firmware update is out to fix this. Hooray.

[mac jones]

installed

hmm, maybe it actually works normally now

placebo? yes? no? :D

[StingerT125]

I installed it.

I haven't really noticed any freezes on mine though.

Anybody that has had the freezes, please keep us updated if you notice any improvement from this update.

[oban14]

I applied the fix, and it completely resolved the problem. I'm now convinced that the problem was when people would rest their palms on the track pad while typing.

The people who experienced "nothing, dada" are obsessed with having a perfect MacBook and just happen to type with their wrists off of the laptop. :p

But yes, it appears to have fixed the problem.

[chadamorrill]

so... how long does this trackpad firmware update take, anyway? mine's going on 5 minutes probably...

EDIT: Ok, so after 20 min, I held the pwr button down til it turned off, then turned it back on and.... everything came back up and it said the firmware was up to date. Restarting again to be sure. Wow, I'm not sure I can explain how scary that was being that the computer is only a few hours old :)

[daveybe]

installed
hmm, maybe it actually works normally now
placebo? yes? no? :D

No, definitely not a placebo. This update takes it to the basket! I had major struggles and it fixed the problem entirely :)