PDA

View Full Version : G5 PowerMac coolant leak




spitfirejd
Nov 2, 2008, 07:04 PM
My G5 2.5GHz DP Powermac started making rattling noises and then the fans starting periodically running wild. I thought to reboot the computer to the DVD and repair permissions, but when I tried it wouldn't boot. Normally I just put it to sleep at nights and rarely shut it down or reboot, so who knows how long this problem has been brewing. Anyways, I took it to the Apple store yesterday and when they opened it up you could see coolant leaking from under the panel that covers the CPUs. Not good! The Genius went and got a repair tech to look at it as well. He said if it is the coolant system, it would cost me half the cost of a new computer to fix it :eek: That's at least $1,000 to fix a leak! My plumber doesn't charge that much and he makes house calls.

They're going to take it apart and call me back in a couple of days, but the prognosis isn't good and there is no way I'm going to pay that much to fix a 4 year old computer, and I can't afford $2K+ to buy a Mac Pro. Fortunately, I have a 24" iMac and 2 older Powerbooks around so I don't really need to replace it, although I will miss the fast graphics of the Powermac. The iMac graphics card leave a lot to be desired (NVIDIA GeForce 7600 GT). Other than salvaging my hard drive, I really don't know what to do with it. It is a very expensive boat anchor now. I thought I might be able to find a buyer for the 3.5 GB of RAM and maybe the Superdrive, but other than that it is pretty much useless. :mad:



iGary
Nov 2, 2008, 07:07 PM
You should press for a warranty repair.

Chaos123x
Nov 2, 2008, 07:14 PM
I would ask apple to repair it or give you a base model mac pro.

Leaking this early is unacceptable warannty or not.

OrangeSVTguy
Nov 2, 2008, 07:17 PM
I thought I remember seeing/hearing/reading about the leaks of the liquid-cooling G5s and that how Apple would repair them for free, even off warranty because of it being a widespread issue. Then again they may no longer cover it as their extended warranty program might have expired.

spitfirejd
Nov 2, 2008, 07:18 PM
Since it has been out of warranty for 3 years, I highly doubt they will cover the repairs or replacement. They did mention they'll waive the $85 diagnostic fee if I buy another Mac, but I don't really see me doing that right now.

Edit: ORANGEsvtguy beat me to the post. I'll ask them about that when they call me back. Keep your fingers crossed for me.

grue
Nov 2, 2008, 07:25 PM
If it really comes down to push vs shove, offer to cover labour if they'll cover parts. I've seen that sort of arrangement happen many, many times in my career when I was a service technician for expensive out of warranty jobs.

spitfirejd
Nov 2, 2008, 07:29 PM
Who would have the authority to authorize that? Would someone there at the Apple Store be able to compromise or would I have to call Apple Support? Would the latter be able to authorize a store to comp the repair?

Chaos123x
Nov 2, 2008, 07:36 PM
call applecare if somone says they won't cover it, ask to talk to somone else.

Tell them you think it's dangerous, tell them your worried it might damage stuff in your house also tell them that you are worried if you pay to fix it that it will leak again.

sickmacdoc
Nov 2, 2008, 09:05 PM
xlr8yourmac has an extensive section on cooling system leaks in G5 liquid cooled systems that you should spend some time reading through, as it is reports from a lot of users that have experienced that very problem. Many have managed to get their systems replaced with Mac Pros as a direct exchange, while others have not, so you should read to see what has worked for some people. The reports page is at liquid cooling system leak reports (http://www.xlr8yourmac.com/systems/G5_coolant_leaks.html#storytop). Good luck with it!

Chaos123x
Nov 3, 2008, 12:51 AM
xlr8yourmac has an extensive section on cooling system leaks in G5 liquid cooled systems that you should spend some time reading through, as it is reports from a lot of users that have experienced that very problem. Many have managed to get their systems replaced with Mac Pros as a direct exchange, while others have not, so you should read to see what has worked for some people. The reports page is at liquid cooling system leak reports (http://www.xlr8yourmac.com/systems/G5_coolant_leaks.html#storytop). Good luck with it!

True True. Read it.

spitfirejd
Nov 3, 2008, 05:17 AM
xlr8yourmac has an extensive section on cooling system leaks in G5 liquid cooled systems that you should spend some time reading through, as it is reports from a lot of users that have experienced that very problem. Many have managed to get their systems replaced with Mac Pros as a direct exchange, while others have not, so you should read to see what has worked for some people. The reports page is at liquid cooling system leak reports (http://www.xlr8yourmac.com/systems/G5_coolant_leaks.html#storytop). Good luck with it!

Awesome! Thanks for the link, I'll check it out after work today.

nj3000gt
Nov 3, 2008, 09:02 AM
if it turns out that you decide not to repair it, email me with a price, ill take it im very interested.

am253@comcast.net

tonyl
Nov 3, 2008, 04:10 PM
Awesome! Thanks for the link, I'll check it out after work today.

I had a same G5 as you, it had mild leakage. They refused to repair it for free. You have to try your luck.

spitfirejd
Nov 3, 2008, 06:00 PM
Unfortunately, mine is more than minor leakage. I checked out the link above to xlr8yourmac.com and read the posts with great interest. I just called the Apple store and of course the tech support option forwards you to AppleCare. The guy there called my local store and said they will call me tomorrow with the status and an estimate. I told him I was interested in paying anything for the repair and he gave me the company line about "if it is a known issue then Apple may do something yadda yadda yadda..." I told him it was definitely a known issue and I'm surprised he hadn't heard about it. Turns out he's only been working there for a month. Just my luck. I'll plead my case with the Apple Store tomorrow. There are definitely some good tips on the blog above. Hopefully I can get them to work for me. A lot, but not all, of the people contributing have been able to get either free repairs or a free Mac Pro. One guy got a new 8-core Xeon for the $800 quoted for repairs.

nanofrog
Nov 3, 2008, 06:03 PM
One guy got a new 8-core Xeon for the $800 quoted for repairs.
Whoa... I wish I were that lucky. :p

spitfirejd
Nov 4, 2008, 07:07 PM
I just got off the phone with Apple and they have declared my G5 "uneconomical to repair." The leak destroyed both processors and cooling systems (it's actually all one unit apparently), the logic board (motherboard), power supply, and even the case (corrosion). The grand total estimate comes to $2,889. More than both the original cost of the G5 and the cost of the base Mac Pro. When I told the guy at the Apple Store that this is a fairly common, known problem he dutifully gave me the Apple party line that it is actually quite rare and he has only seen two cases of this at his store. No help there.

I then called AppleCare and the help desk guy listened politely to my sob story about how I can't afford $3,000 for a new computer and I can't run Aperture on my G4 Powerbook but I have a wedding and an anniversary party that I have to process the images for, etc (all true, BTW). He was nice but couldn't help me and passed me on to a Product Specialist. I repeated my plea and she was also polite but couldn't do anything but pass me to a Customer Relations person. He was a very helpful fellow and after he put me on hold a bit while he consulted with his superior, he came back with a very generous offer.

He offered to either repair the G5 under warranty (I declined as I didn't want a repeat of this incident, which could have been worse if the coolant had leaked out of the case or set the power supply on fire) or he would replace it with a new Mac Pro. I took the later! They are sending me a brand new Mac Pro with a single 2.8GHz Quad-Core Intel Xeon processor, 2GB RAM, 320 GB 7200 RPM SATA HD, 16X Superdrive and the NVIDIA GeForce 8800GT video card with 512MB, which I paid an extra $150 to upgrade to. Basically, it is the lowest configuration of Mac Pro, but it is a far sight more powerful than what it replaced so I certainly am not going to complain about that! He did give me the option of upgrading to two 2.8GHz Quad processors for $500, but I don't think I'll be taxing the quad-core anytime soon and I really don't have the extra money to spend on it right now anyways. I'll get a couple of GB more of RAM from a third-party vendor and be very happy.

It sucks that my G5 died and the timing wasn't great, but at least Apple stepped up to the plate and made everything right. It took about an hour on the phone but was well worth not taking "no" for an answer from the Apple Store. This type of customer service, as well as a better OS and (usually) better hardware is why I switched to Apple about 8 years ago. I can't imagine getting this kind of service from Dell or Microsoft. Apple can count on me as a loyal customer.

nanofrog
Nov 4, 2008, 07:32 PM
Nice!

Though it won't be extremely easy, nor the cheapest way to go, it is possible to upgrade to a second processor later if you so decide. ;)

CPU can be had fairly easily, and the Apple heatsink can be located at macpalace.com. (http://macpalace.com/scripts/prodView.asp?idproduct=2782)

Good luck. :)

sickmacdoc
Nov 4, 2008, 08:27 PM
<clip>... or he would replace it with a new Mac Pro. <clip>

That is great news indeed (though I have to admit I would have been thrilled to pay the $500 to upgrade the processors now if for no other reason than resale value far down the road- and the fact that the heatsinks and processor are still high, not to mention calibration issues and such. A brand new octo-MP for $500? Sign me up! :D), but that is a great offer they made to you at no charge! Hard to imagine a Dell/Acer/HP type of company standing being the product this far down the road!

I am really happy that it turned out that way- now I do have one request. Please make it a point to share your success story with xlr8yourmac so that others can benefit from hearing the steps you took to success- and how you had to escalate it up the line to get satisfaction!

Great news in the end and another reason to love Apple support! :D

Vulcan
Nov 4, 2008, 09:02 PM
Awesome, congratulations and enjoy your new Mac Pro!

spitfirejd
Nov 4, 2008, 09:20 PM
Please make it a point to share your success story with xlr8yourmac so that others can benefit from hearing the steps you took to success- and how you had to escalate it up the line to get satisfaction! :D

I already sent the e-mail :)

I didn't think about the resale value, but I had the G5 for 4 years and if it hadn't leaked I would have had it for several more. At that rate, one or two processors probably wouldn't make much difference in resale value after 6+ years. Right now, the cash is a little tight so that was more of a concern.

IroquoisPliskin
Nov 5, 2008, 04:01 AM
The G5 is great but the liquid cooling in the 2.5GHz+ models has always been a major flaw and deal breaker to many people.

FunkyChicken
Nov 6, 2008, 12:38 PM
OMG spitfirejd! I'm in the EXACT same boat as you: 4-year old G5 PowerMac, 2.5 dual processor, etc., and the liquid cooling pipes exploded just over a month ago. I took it in to my local authorized AAPL repair place. Was given an astronomical quote to repair....and THEN I was told that the liquid has gotten on to the logic board AND the power supply. So basically the entire machine is dead.

I was just going to replace it with a new one (when the new ones come out hopefully early next year) although I can't really afford it, but reading your story has given me a glimmer of hope that MAYBE I might be able to have mine replaced...if even for a small cost....

So thank you!!

QuantumLo0p
Nov 6, 2008, 12:47 PM
He said if it is the coolant system, it would cost me half the cost of a new computer to fix it :eek:
:eek:
This is how Apple has planned to pry PPC machines out of our hands.:eek:
:eek:
Sad, sad, sad. Shame on Apple.:eek:
:eek:

iGary
Nov 6, 2008, 12:56 PM
I always follow up a positive experience like this with a letter to the CEO.

You should too. ;)

ThirteenXIII
Nov 6, 2008, 03:13 PM
so are they making you send back the old g5 unit or how are they gonna handle that?

good news, thats always fantastic to hear....they sure know how to be great to customers and do good on their warranties.

:D

MacUser2525
Nov 6, 2008, 05:27 PM
they sure know how to be great to customers and do good on their warranties.

:D

Being great to your customers would be a general recall of the defective machines making sure that all your service centers/customers know about and fix the problem. As it is it seems that the ones who scream the loudest/are more persistent are those who get the defective machines replaced the others just pay to get them fixed or buy new machines with nothing from Apple telling them differently, that is not a stellar performance by any measure.

rpaloalto
Nov 6, 2008, 05:56 PM
This is just one more example. Of how Apple, always takers care of their costumers.
They are giving you a new machine to replace a 3 year old computer. FOR FREE. You get what you pay for. First class computers and first class service.

Actually I worry allot when I read stories like yours. Believe me their are a lot of them. Apple does this often, almost too often. I worry about people reading your story or others. Then decide they want to try and abuse Apples generosity.

ThirteenXIII
Nov 6, 2008, 06:03 PM
Being great to your customers would be a general recall of the defective machines making sure that all your service centers/customers know about and fix the problem. As it is it seems that the ones who scream the loudest/are more persistent are those who get the defective machines replaced the others just pay to get them fixed or buy new machines with nothing from Apple telling them differently, that is not a stellar performance by any measure.

yikes..who pissed in your mac?

i mean liquid cooling in general is a potential hazard; and should have offered extended warranties regardless.
Or otherwise replaced them for those who had t hem also....

but for the most part things are taken care off pretty promptly and efficiently.
it depends on what your idea of a defect of theirs is and what constitutes something being defective.

Most people dont really even look into options, they just take what they give; which may or may not benefit them in the end.
Its always best to research options and those who speak up obviously will get more then those who expect others to mind read or hold their hands.
Not to say they dont deserve the same service as replacing a defective item, its just if they dont say anything noone will.

MacUser2525
Nov 6, 2008, 06:23 PM
yikes..who pissed in your mac?

i mean liquid cooling in general is a potential hazard; and should have offered extended warranties regardless.
Or otherwise replaced them for those who had t hem also....

but for the most part things are taken care off pretty promptly and efficiently.
it depends on what your idea of a defect of theirs is and what constitutes something being defective.

Most people dont really even look into options, they just take what they give; which may or may not benefit them in the end.
Its always best to research options and those who speak up obviously will get more then those who expect others to mind read or hold their hands.
Not to say they dont deserve the same service as replacing a defective item, its just if they dont say anything noone will.

Exactly everyone should be treated equally and they have a know problem here and seem to by lying to some of their customers about it. That is not a good idea because if I had one of these machine and came across a thread like this where someone came out of it with a new machine where I did not I would be pissed to say the least.

ThirteenXIII
Nov 6, 2008, 06:33 PM
Exactly everyone should be treated equally and they have a know problem here and seem to by lying to some of their customers about it. That is not a good idea because if I had one of these machine and came across a thread like this where someone came out of it with a new machine where I did not I would be pissed to say the least.

Of course.

and hopefully these issues will a lesson learned by apple.
because going forward they should expect to have a larger customer base and alot more computers being used by the general consumer.

And luckily this perosn was able to pursue this even though it shouldnt have had this many loops to jump through, but i agree, it should be equally stated and people shouldnt have to argue or put the pressure on apple to get them to cover what they need to.

its definitely no doubt most people will be unaware of these types of incidents which is unfortunate and definitely not equal.

but again hopefully this will be a lesson learned and apple will straighten these kind of things out earlier rather than later on and people wont be unknown to it.

Cosmoza
Nov 7, 2008, 03:09 PM
I am thinking of buying dual processor G5 (can't afford the Mac Pro) but after reading this.. is it worth a risk? Would dual processor G4 (1.6Ghz) do the same?

sickmacdoc
Nov 7, 2008, 03:39 PM
I am thinking of buying dual processor G5 (can't afford the Mac Pro) but after reading this.. is it worth a risk? Would dual processor G4 (1.6Ghz) do the same?

Like any other problem reported with any mechanical system, the news about failures is most likely minimal when compared to the number of unreported non-failed systems. With all the hundreds of thousands of liquid cooled systems that Apple produced, you have to expect a certain number of failures to be reported- just as a percentage of computers will have failed processors, hard drives, RAM or any other component. People who have working systems won't reflect in failure reports-- at least I have never felt the need to go onto a forum and post "My DP2.7 G5 is NOT LEAKING!" (and it isn't BTW). :D

And when you are asking if DP G4's would do the same in terms of leakage, then no since there are no liquid cooled G4s. Also keep in mind that there are several models of dual processor G5's that do not have liquid cooling either- 1.8Ghz, 2.0Ghz and 2.3Ghz. The only DP G5's that had liquid cooling were either 2.5Ghz (including the 2.5Ghz quad core DP) and 2.7Ghz.

IroquoisPliskin
Nov 7, 2008, 04:15 PM
Would dual processor G4 (1.6Ghz) do the same?

Not even close. There is no such thing as a 1.6 G4, the fastest model Apple offered was a dual 1.42ghz.

Look for a dual core 2.3GHz model, its the fastest PowerPC sold with air cooling.

spitfirejd
Nov 7, 2008, 08:34 PM
so are they making you send back the old g5 unit or how are they gonna handle that?

good news, thats always fantastic to hear....they sure know how to be great to customers and do good on their warranties.

:D

Yes. They e-mailed me a FedEx shipping label to send the G5 carcass back. When they confirm that the G5 has been dropped off at FedEx, THEN they will order my Mac Pro as a BTO from the factory. Expect 8-10 days before it ships from factory, probably in China. As I recall, the G5 took about 4-5 days to get here from China when I ordered it 4 years ago. Since I can't pickup the G5 from the Apple Store until Sunday (it's a bit of a drive and I work Saturday), it will be a while before I get my new computer. But to get a new Mac pro for $150 I'm not complaining!

As sickmacdoc noted, you only hear about the computers that have problems, there are many still running strong. However, there are still enough with problems that IMHO Apple should address the issue in a consistent manner. A recall or warranty exception would make sense considering the coolant is pretty dangerous stuff. One of my big issues was what if a child or pet had gotten into the leaked coolant or the coolant had started a fire in the power supply, as others have reported? They should have warned buyers about the dangers. I wouldn't recommend to anyone to get a liquid cooled G5, it'll die sooner or later and why risk a fire? However, as noted there are air cooled G5's out there that would make great systems.

I posted this thread to show that Apple is concerned about owners and keeping them as customers. Could they do better? Sure, but at least they are willing to go a long way to make at least the squeaky wheels happy. Yes, I'd like to see a consistent policy for dealing with this. You shouldn't have to raise a fuss to get recompense for a known safety defect, but can you see Dell or Microsoft giving away a new computer to replace a 4 year old system for ANY reason? I can't. Kudos to Apple.

nanofrog
Nov 7, 2008, 10:42 PM
...can you see Dell or Microsoft giving away a new computer to replace a 4 year old system for ANY reason? ...
They might for a business customer. :eek: (Read: spends loads of $$$ with Dell,...). ;)

For an individual, Hell would have to have frozen over, and Pigs sprouted wings and fly first. :p

Cosmoza
Nov 7, 2008, 11:58 PM
I didn't actually mean apple ever shipped 1.6Ghz G4:s, but there are upgarade processors available as well, pre-owened used computers been sold. Anyway, indeed there should be big difference on speed between either dual 1.6ghz G4 and let's say aircooled G5. Price for higher end dual G4 is close to low/mid end of single/dual G5's...

I thought ALL dual G5's were liquid cooled :p thanks for the correction.

Only thing making me wonder the sense of buying dual G5 is the possible future support by Apple's OSX (snow leopard, 64bit).

Thanks!
:apple:

FunkyChicken
Nov 10, 2008, 01:09 PM
As I mentioned earlier in this thread, I am in the exact same boat as spitfirejd: 4-year old G5 PowerMac, 2.5 dual processor, etc., and the liquid cooling pipes exploded just over a month ago. I had taken it in to my local authorized AAPL repair place, and was given an astronomical quote to repair ($1000+) and replace the cooling unit, the logic board, and the power supply.

After reading through this thread as well as the one on xlr8yourmac, I decided to call AAPL last Friday and told them my story. Won't bore you with the details but after speaking with the initial Customer Service Rep (thank you Paula!) and then the Product Specialist (thank you Doug!) (and then after Doug consulting with someone else), AAPL has agreed to pay for the entire repair job (parts & labour!). Whole call from beginning to end took about 20 mins.

This is obviously excellent news because not only does this save me $3000 from having to purchase a new machine in the new year, this also saves me $1000+ from not having to foot the repair bill! Gonna be a good Xmas after all!!

I LOVE :apple:!!

spitfirejd
Nov 10, 2008, 04:42 PM
I'm glad to hear you were able to get your repairs paid for. This is exactly why I started this thread. If anyone else can benefit from my experience, then I feel like I did my little part to spread some goodness... with a "little" help from Apple! :)

The only thing that really confuses me is where they come up with these quotes from. The only thing I needed to have replaced that you didn't was the case. My quote from the Apple Store was about $1,800 more. That's one expensive case! :eek:

tjwaido
Nov 11, 2008, 10:34 AM
I wonder what the likelihood of having Apple replace a currently working PowerMac G5 Dual 2.7 system with odd fan behavior? I posted a forum two days ago about a power cycle with my CPU fans that have been driving me crazy. Other users suggested I check for coolant leakage, but I have not noticed any signs of coolant inside the case. After reading this forum, I have an inclination my system is about to go on the fritz. I bought my system in May of 2005 when the Dual 2.7 was released. Would Apple be willing to exchange a system they know is faulty before it has major problems? I had so many USB and Power supply issues when I first bought the system, but never extended my warranty.

sickmacdoc
Nov 11, 2008, 01:40 PM
Some of the posts in the xlr8yourmac compilation mention that the leakage is not always clearly visible as apparently there is a mat under the processors that absorbs the early leakage, but in answer to your question about them proactively taking care of the potential problems without evidence of leakage, I would have to say I doubt it. They really seem to be taking care of these issues on a case by case basis, and in reading the compilation the solutions can be seen to range from total denial of repair cost adjustments all the way to free system replacement.

I bought my secondary machine (a DP 2.7) two days after they were introduced that spring like you did- and luckily have not experienced any issues with it. But if I had problems and there was visual evidence of leaking from the LCS you bet I would push for repair/replacement but if there was no evidence of that I would not expect adjustment. So I guess what I am saying is keep a sharp eye on it (and read the xlr8yourmac user reports linked above if you have not as some users described noticing small leaks when looking in certain areas) and then pursue your options with them should your inclination turn out to be reality with evidence of a leak.

sysiphus
Nov 11, 2008, 02:29 PM
Fantastic news that the OP got a replacement for such a deal! At the end of the day, it shows that Apple really cares about its Pro customers. It's worth more to them to wrap the faulty liquid-cooling system on their dime than to leave it in a bad PR mess. I remember they replaced the PSUs in the early G5 towers free along similar motiviation. Enjoy your new machine!

spitfirejd
Nov 11, 2008, 04:27 PM
I wonder what the likelihood of having Apple replace a currently working PowerMac G5 Dual 2.7 system with odd fan behavior?

Odd fan behavior is exactly how most of the leaks, including mine, become apparent. I would take it to the nearest Apple repair center ASAP. They can remove the processor cover and determine if there is any leaking before it gets worse. Also, I would make sure you have all of your data backed up. Do it NOW. As sickmacdoc said, there is a pad under the processors that they can check for any evidence of leaking. If it is leaking, Apple may pay for the repairs or replace it, but if it is not leaking, then I doubt it.

FYI, I didn't notice any evidence of a leak when I opened mine up either. But after it failed to reboot, I put it back in its original box to take it to the Apple Store. The tower lays flat on its side in the box. When they opened the case up at the Genius counter, there was coolant that had leaked from under the covers that go over the CPUs. Apparently, laying it on its side was what made the coolant move to where it was visible. As an example of how caustic and dangerous the coolant is, they had my computer for exactly a week and when I got it home and opened it up to get my after market memory out of it, the case was already corroded where the coolant had been. The liquid has been wiped up, but it had already eaten into the aluminum. You definitely don't want to touch this stuff!

spitfirejd
Nov 15, 2008, 08:53 PM
The Mac Pro replacement has arrived and it is SWEET! I was surprised at how quick it got here. I sent the old PowerMac back on Monday after work. I received an e-mail from Apple that night saying they had seen the computer in the FexEx tracking system and was placing the order for my replacement. I received notice of the order on Tuesday stating it would be 6-8 days to BTO and then shipped overnight. Imagine my surprise when it arrived on Thursday of the same week! In fact, I'm posting this from my new Mac Pro.

Apple rocks! :apple:

tonyl
Nov 15, 2008, 09:44 PM
The Mac Pro replacement has arrived and it is SWEET! I was surprised at how quick it got here. I sent the old PowerMac back on Monday after work. I received an e-mail from Apple that night saying they had seen the computer in the FexEx tracking system and was placing the order for my replacement. I received notice of the order on Tuesday stating it would be 6-8 days to BTO and then shipped overnight. Imagine my surprise when it arrived on Thursday of the same week! In fact, I'm posting this from my new Mac Pro.

Apple rocks! :apple:
That's awesome!

Vulcan
Nov 15, 2008, 10:00 PM
The Mac Pro replacement has arrived and it is SWEET! I was surprised at how quick it got here. I sent the old PowerMac back on Monday after work. I received an e-mail from Apple that night saying they had seen the computer in the FexEx tracking system and was placing the order for my replacement. I received notice of the order on Tuesday stating it would be 6-8 days to BTO and then shipped overnight. Imagine my surprise when it arrived on Thursday of the same week! In fact, I'm posting this from my new Mac Pro.

Apple rocks! :apple:

Awesome, enjoy your new Mac Pro!

m1stake
Nov 15, 2008, 10:37 PM
They might for a business customer. :eek: (Read: spends loads of $$$ with Dell,...). ;)

For an individual, Hell would have to have frozen over, and Pigs sprouted wings and fly first. :p

Even with Hell itself at 32 degrees Fahrenheit, and air pigs, I still don't think anyone's got a decent shot :p

nanofrog
Nov 16, 2008, 04:06 AM
Even with Hell itself at 32 degrees Fahrenheit, and air pigs, I still don't think anyone's got a decent shot :p
LOL! :D

BTW, isn't Michael Dell stepping back in to fix things? If this is the case, maybe we do. :eek: Temporarilly of course. ;) :p

sash
Nov 16, 2008, 06:50 AM
he would replace it with a new Mac Pro.

You're one lucky... How do you call somebody that lucky in English?

And do you really have to post such things on public forum and make folks jealous as hell?

But that's true, Apple is extremely generous in such kind of situations. Kudos to Apple and congratulations to you!

sash

Infrared
Nov 16, 2008, 06:52 AM
Like any other problem reported with any mechanical system, the news about failures is most likely minimal when compared to the number of unreported non-failed systems.

This particular problem is known to be a design
defect and it has caused widespread failures:

I wouldn't call it a rare problem... I just lost
my 16th and 17th G5 to coolant leaks (out of
a lab of 20 - 4 last year, 11 failed since April
this year, then two more today).

http://forums.macrumors.com/showthread.php?t=179057

adiputra
Nov 16, 2008, 09:55 AM
Hi all

I own a 3 year old PPC G5 and yesterday there was a small pop coming from the power supply unit along with a brief flash and a burning smell. I immediately shut down the computer and notice there was liquid coming out the rear bottom of the casing.

Spoke to the Apple Authorized Dealer where I bought the unit (today) and they've agreed to check the damage.

What I'd like to ask is, if there's a common procedure to report this to Apple directly and if so which how do I get in contact with Apple. I'm located in Jakarta, Indonesia and based on experiences (and sorry to air dirty laundry) I have very little faith in the way technical support is handled in this country. It almost always begins with customer faults then hidden costs here and there and if they don't particularly like the way you speak to them, you're almost always guaranteed an even more tortous process. So any help to common procedures and how to contact Apple will be very much appreciated.

Thanks in advance

PS. I've tried the Indonesian Customer Support number provided at apple.com, but the number sequence was strange and had my suspicion confirmed after trying. The service is non-existent.

spitfirejd
Nov 16, 2008, 09:57 AM
You're one lucky... How do you call somebody that lucky in English?

I think in the Queen's English I would be a "jammy sod" :)

And do you really have to post such things on public forum and make folks jealous as hell?

But that's true, Apple is extremely generous in such kind of situations. Kudos to Apple and congratulations to you


Sorry to make you jealous, but I just wanted everyone to know how great Apple is and if anyone else has the same problem, how to get help from Apple, like FunkyChicken.

bigdz68
Jan 20, 2009, 06:12 AM
Well I have a Dual 2.5 Late 2004 Powermac that had a coolant leak back in June of '08. After bringing it to a apple authorized center, it ended up getting fixed out of warranty. They replaced all the internal components....logic board, processors, power supply etc.

About 5 months went by and I decided to finally power my machine down for updates. This Mac never gets turned off and rarely gets put into sleep mode.
Well I guess I should have tested it on/off earlier because it wouldn't power up! By the time I was able to get it down the my local Mac store for diagnostics they found nothing wrong. I guess once the system cooled down it would start up like a charm. Well I waited a few more weeks and after getting thermal runaway errors I brought it back to a different Mac Store. Showed the logs to the tech as he was able to power it up on the first try and he determined one of the processors is bad. So I found out the refurb parts only had a 90 day warranty. Talk about trouble for me. They said there was nothing they could do and have a good day!

SO basically I got all new components or refurbs and due to a faulty processor that was probably bad right away but since I never power cycled the machine it wouldnt have shown up. Yes a had thermal issues but wasn't until I started taxing the system! Next time Im going to make sure to power down every month or so! I am extremely frustrated with the whole situation considering this thing is running on one processor but cant be trusted!

If anyone thinks I should try calling Apple and explaining over & over I will try but Im guessing its not worth it! I plan on getting a new Mac Pro when the new processor line comes but it sure would be nice to have a trusty working G5 that I spent some serious coin on over the years upgrading HDs and adding video cards to.

Thoughts anyone?

Oh and thanks for reading!