Wfiner
Nov 18, 2008, 11:45 PM
Just some things some people might want to know about.
I would just like to let everyone know that I had worked for Apple Support from about may to august. When the iPhone 3G was released, it came with firmware version 2.0 release as well. I handled all types of calls, but the one that got to me the most was when people would call about syncing Outlook 2003/2007 calendar with their iPhone. With version 2.0 it WOULDN'T work. The best it could do was maybe get lucky once in a thousand times and sync. Our managers, and our managers managers refused to acknowledge this as a bug.
This being said, we had to help a customer through a 21 step process that took nearly an hour and a half at minimum, every time. How many people do you think use an iPhone with Microsoft Outlook? Yeah...it's a lot.
This really made me think a lot less of Apple. To this day I don't even know if there is a fix, but they did not acknowledge this bug for a good month, though it was clearly a large one.
I would just like to let everyone know that I had worked for Apple Support from about may to august. When the iPhone 3G was released, it came with firmware version 2.0 release as well. I handled all types of calls, but the one that got to me the most was when people would call about syncing Outlook 2003/2007 calendar with their iPhone. With version 2.0 it WOULDN'T work. The best it could do was maybe get lucky once in a thousand times and sync. Our managers, and our managers managers refused to acknowledge this as a bug.
This being said, we had to help a customer through a 21 step process that took nearly an hour and a half at minimum, every time. How many people do you think use an iPhone with Microsoft Outlook? Yeah...it's a lot.
This really made me think a lot less of Apple. To this day I don't even know if there is a fix, but they did not acknowledge this bug for a good month, though it was clearly a large one.
