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Love
Nov 19, 2008, 10:14 PM
It's unfortunate - I trusted a Maxtor, and sure enough, click...click...click...*dead.*

I lost everything - my iMac got sent to Apple so they could send out a replacement unit. I did a TM backup. Then I formatted the PowerBook so I could start over, and then we find out my Leopard disk is faulty. So, I've effectively lost everything - including my iTunes library. Worth $650>.

I'm wondering if Apple will do anything for me at this point - my brother got a $400 credit to gain back some of his stuff after he lost everything in a HDD failure (minus the backup and responsibility part). I'm wondering if I'll be able to get anything, because he's on the same account as me and they might say "we've already given you a payout."

Please advise



smurfjammer
Nov 19, 2008, 10:20 PM
So... you have a Time Machine backup of the iMac?

All you need to do is replace the hard drive in the iMac and insert the leopard OS disk (if your disk is faulty request a replacement from Apple) and restore from Time Machine.

Love
Nov 20, 2008, 09:14 AM
You're misunderstanding the point.

My iMac that had everything on it is in at Apple Canada HQ, to be sent to be refurbished. They sent me a brand new iMac. I had a time machine backup of the original. The TM backup drive FAILED. My PowerBook doesn't have anything on it. I've lost everything.

SilentPanda
Nov 20, 2008, 09:32 AM
I guess I'm confused too. Your Time Machine backup is/was inside your iMac? Can you clarify where you music resided, where your Time Machine backup is/was and the order of events? I can't make sense of it.

If you had a Time Machine backup it seems odd that you would lose everything. It sounds like at this point you have indeed lost everything but if we know what happened we might be able to prevent that in the future.

Ninja Guidan
Nov 20, 2008, 10:02 AM
I get it. Something happened to your iMac where they had to send you a replacement. You made a Time Machine backup, hoping to restore everything when you got the replacement iMac. The backup drive, the external Maxtor, failed. I "think" Maxtor has a program on it's site to determine if files can be recovered or not. It may be Windows only though so that doesn't help. Also, check to see if your Maxtor is under warranty. You may not be able to get your iTunes music back, but they may replace the drive.

How much of your music is on your iPod? You can restore your music from that using some third party programs.

Darth.Titan
Nov 20, 2008, 10:26 AM
Sometimes, you can get Apple to reset the download counts for your iTunes purchases. Meaning that everything you've bought shows up as being downloadable again. I know I've read a few accounts from people saying Apple did this for them after a hard drive crash took their libraries, but I got the impression that it's kind of a "one-time-only" deal.

Contact iTunes support, ask as sweetly as you can, and see if anything can be done.

jaw04005
Nov 20, 2008, 10:31 AM
It's actually a "once a year" deal. Macworld magazine's Chris Breen did an article on it a year or so ago.

I've had it happen once, but didn't lose everything in my library. Apple reset my downloads for all purchases dating back to the opening of the iTunes Music Store. It took days of downloading, but I eventually got everything back.

Use your respective iTunes contact us form. You might mention that AppleCare replaced your iMac, etc.

Edit: Oddly enough I end up getting more than I purchased because some of the single tracks I had previously purchased were only available "album only." iTunes downloaded the entire album for those few tracks.

Love
Nov 22, 2008, 10:44 AM
I get it. Something happened to your iMac where they had to send you a replacement. You made a Time Machine backup, hoping to restore everything when you got the replacement iMac. The backup drive, the external Maxtor, failed. I "think" Maxtor has a program on it's site to determine if files can be recovered or not. It may be Windows only though so that doesn't help. Also, check to see if your Maxtor is under warranty. You may not be able to get your iTunes music back, but they may replace the drive.

How much of your music is on your iPod? You can restore your music from that using some third party programs.

Thank you, you get it exactly. Unfortunately my iPod broke 4 days out of warranty, and apple wants a lot of money to fix it. More than a new one.

My Maxtor is under warranty and I will have Seagate replace the drive (they handle all of Maxtor's stuff now).

My brother's issue, i believe was over a year ago, so I should be good. I'm going to give Apple a call now. Stay tuned.

juanster
Nov 22, 2008, 10:49 AM
everything just broke on you, i hate it when that happens.. ipod imac and drive....

Love
Nov 22, 2008, 07:12 PM
Even my Bass Clarinet broke. Damn vito.