heres whats up:
I got a new aluminum hard drive the first day they were in stores. Everything was working fine until I realized some slanted keys and that the mouse was having some clicking issues. I had a genius bar appointment and they said the mouse issue would be fixed via sw update but they did an in store replacement to address the tilted keyboard issue.
I get the new computer back from the store (they needed to keep it overnight to do the migration) and I notice my new computer has the tilted key problem, but it wasn't a big enough deal for me to complain about... The next week, the hard drive fails and they can't get the computer to get past the boot screen. Not only is all my data gone, but, they said they needed to keep the computer until the new hard drive comes in; its been four days so far (they said three days at the latest).
I forgot to bring up the slanted keys because I was consumed with the thoughts of all of my data disappearing, but when I called in to tell them about it, they said that they didn't seem more tilted then normal and it didn't warrant a repair (all said in a snarky tone..)
So now I'm stuck waiting until the new part comes in, and i'm pissed because the computer was a brand new replacement and it broke three weeks later, not to mention my data being lost and having to wait 4+ days to get a new computer.
what should I do about this? any thoughts?
I got a new aluminum hard drive the first day they were in stores. Everything was working fine until I realized some slanted keys and that the mouse was having some clicking issues. I had a genius bar appointment and they said the mouse issue would be fixed via sw update but they did an in store replacement to address the tilted keyboard issue.
I get the new computer back from the store (they needed to keep it overnight to do the migration) and I notice my new computer has the tilted key problem, but it wasn't a big enough deal for me to complain about... The next week, the hard drive fails and they can't get the computer to get past the boot screen. Not only is all my data gone, but, they said they needed to keep the computer until the new hard drive comes in; its been four days so far (they said three days at the latest).
I forgot to bring up the slanted keys because I was consumed with the thoughts of all of my data disappearing, but when I called in to tell them about it, they said that they didn't seem more tilted then normal and it didn't warrant a repair (all said in a snarky tone..)
So now I'm stuck waiting until the new part comes in, and i'm pissed because the computer was a brand new replacement and it broke three weeks later, not to mention my data being lost and having to wait 4+ days to get a new computer.
what should I do about this? any thoughts?