Ivyskin Quattro T-4 - issue

[bwortman]

I received my Ivyskin Quattro T4 in the mail on Saturday around noon and immediately protected my case with the beautiful royal blue case. Before I get into the issue I am having I must say I love the feel and look of this case. The glass screen is both wonderful and a small bit of a pain. You can't even tell that the glass screen is there when using the phone, however it is a little bit difficult to clean do to the way the top of case is designed.

Now on to the issue I am having with this beuatiful case. Right along the bottom of the case just above where you would plug in your port connector I am getting a little bit of peeling. It is not too much, but there is feeling and after paying $45 for the case this is frustrating. I have contact Ivyskin to notify them of the issue and I am waiting for their response. I will update upon receving their communication.

My question to all of you.... Has anyone else that has the case had any issue with peeling as well?

Look forward to hearing back from you soon.

[danieldelgado29]

That sucks...I had a white and it was a dirty whore....I had to return it after days use...but overall a great case.

[Xtgirl]

Could you post pics...I'd like to see what to look for. Thanks!

I bet they will send you a new one.

[bwortman]

Could you post pics...I'd like to see what to look for. Thanks!

I bet they will send you a new one.

At work right now, but will do so after work.

[scott99]

I received my Ivyskin Quattro T4 in the mail on Saturday around noon and immediately protected my case with the beautiful royal blue case. Before I get into the issue I am having I must say I love the feel and look of this case. The glass screen is both wonderful and a small bit of a pain. You can't even tell that the glass screen is there when using the phone, however it is a little bit difficult to clean do to the way the top of case is designed.

Now on to the issue I am having with this beuatiful case. Right along the bottom of the case just above where you would plug in your port connector I am getting a little bit of peeling. It is not too much, but there is feeling and after paying $45 for the case this is frustrating. I have contact Ivyskin to notify them of the issue and I am waiting for their response. I will update upon receving their communication.

My question to all of you.... Has anyone else that has the case had any issue with peeling as well?

Look forward to hearing back from you soon.

Yup, have the same issue with my black one. Seems to get worse, when the removable port cover is not in. Since I lost it, it may become a bigger issue. All in all, it's still my favorite case.

[bwortman]

Yup, have the same issue with my black one. Seems to get worse, when the removable port cover is not in. Since I lost it, it may become a bigger issue. All in all, it's still my favorite case.

Did you contact Ivyskin when you first noticed this happening? If so what was their response? Did it take awhile for them to get back to you?

I was wishing I was the only one with this issue or at least it was limited to a batch, but your black one having the same issue means it is more wide spread.

[bwortman]

Not sure how the picture will come through, but I did my best to show the peeling on the case. Photo taken with iPhone and adjusted with Photogene app. The lighter color is the peeling and it extends along the entire edge. The area where the arrow is pointing is the worse and is after only a day and a half of use.

[scott99]

Did you contact Ivyskin when you first noticed this happening? If so what was their response? Did it take awhile for them to get back to you?

I was wishing I was the only one with this issue or at least it was limited to a batch, but your black one having the same issue means it is more wide spread.

Nope, never called them. I think it's the paint that they use to color the cases. I'm really not too worried about it.

[bwortman]

Nope, never called them. I think it's the paint that they use to color the cases. I'm really not too worried about it.

Thanks for your quick response

[bwortman]

I understand that it may be a coating on the case, but that means there is a quality issue with that coating and for it to start doing it after less than 2 days tells me the case should not sell for what it does. Don't get me wrong I love the case and the way it was designed, but not pleased with the poor quality of the coating if it is peeling after less than two days

[Daremo]

So, if the paint on your 2 day old car was peeling off, would you be satisfied with the companies response of "It's just the cars coating, and nothing to worry about."?

Some people will say this is an unfair comparison because of price difference, but to me, quality is quality. You should get what you pay for. $45 for a peeling case is unforgivable, and with that excuse, they would lose a customer for life, and others as well when they read something like that in a forum.

Even if I was a billionaire, if my cars paint was peeling, you had better believe someone would be replacing that car.

[bwortman]

Update to case issue;

I am still waiting for any sort of reply from Ivyskin. It has been over two days and no response. I will keep you informed of what they say if I hear back

[Xtgirl]

I agree...this case is quite expensive......2 days..bleh

I hope they answer you soon...I would have to expect that they will send you a new one.

[danieldelgado29]

That is odd they have taken that long...I email them about a exchange and it took 1 day....

[bwortman]

That is odd they have taken that long...I email them about a exchange and it took 1 day....

I don't know why it has taken so long. I sent another e-mail yesterday around 1 est so I am still hoping. What e-mail address did you use? I sent it to "support@ivyskin.com". Luckily the peeling hasn't gotten any worse, but the lack of customer service is troubling.

[Peterg2]

Bwortman,

Did you receive any reply on this? I have twice come very close pulling the trigger on a Quattro T4 case but the more I read the more reluctant I am to do business with them.

I did phone them about 10 days ago and I was told - take it for what it is worth - that Apple stores in the US would be carrying them some time this month, supposedly before Christmas. In that situation, I would most definitely purchase the case as, if there were any problem with shoddy workmanship, I am sure Apple would take back the case at the stores despite perhaps being outside the normal 14 day return policy.

[Peterg2]

Bwortman,

I see that you posted 2 minutes before I posted (I was busy typing my post) and seemingly you have no response today either.

[bwortman]

Bwortman,

I see that you posted 2 minutes before I posted (I was busy typing my post) and seemingly you have no response today either.

Timing! As of this morning I had no e-mail. Unfourtunetly I am not allowed to have my iPhone with me in the office due to where I work, but I will check at lunch time and update. If there isn't an e-mail I will try calling as well.

[Peterg2]

This thread seems to show a clear quality control problem with Ivy Skin, coupled to what seems like shabby customer service.

In other threads here, or was it howardforums.com, it appears that one customer was offered an RMA, with perhaps a condition that he retract a negative comment he had made about the case on either ivyskin's site or elsewhere.

[MileHighFyre]

I'm very interested to get me one of these T4 cases so these threads help alot with my decision process.

One thing that keeps me from buying this is how the T4s protective screen will stand up to normal everyday bumps and scratches (keys in the pocket etc). If it scratches easily then what's the point? In my mind I've justified the cost of this case with the fact that you do not need to buy a case + a screen protector film (which could easily add up to $45). However, if I have a case with a seperate screen film and that gets a lot of wear of tear I can easily just buy a new film and be good as new. With the T4 you would have to buy a whole new case?

Anyone who has this case care to comment on the screen itself?

[bwortman]

I'm very interested to get me one of these T4 cases so these threads help alot with my decision process.

One thing that keeps me from buying this is how the T4s protective screen will stand up to normal everyday bumps and scratches (keys in the pocket etc). If it scratches easily then what's the point? In my mind I've justified the cost of this case with the fact that you do not need to buy a case + a screen protector film (which could easily add up to $45). However, if I have a case with a seperate screen film and that gets a lot of wear of tear I can easily just buy a new film and be good as new. With the T4 you would have to buy a whole new case?

Anyone who has this case care to comment on the screen itself?

As I have only had the case less than a week and even with the glass shield built in I am still careful not to place other objects in the same pocket I may not be able to answer fully what you are looking for. Just from normal everyday use I find that this case holds up well (except for the peeling on the bottom). There are no scratches on the built in glass shield and like the incase slider I don't have scatches on the back of the case as well. Some cases such as the Griffin Clarifi show scratches and are scratched up very easy. If I can get resolution with Ivyskin on the peeling I would recommend this case to pretty much anyone. If you compare it to the Slider it does add more bulk and maybe just a little more than the Clarifi. I will go back and check to make sure, but I would probably compare it to the Switcheasy rebel in terms of bulk added to the phone.

Let me know if you have more questions, but the glass is holding up well!

[bwortman]

Below is the e-mail response that I received from Ivyskin dealing with my email that claimed that the Quattro T4 was peeling.

"We’re absolutely puzzled by your argument claiming the case is peeling off after 1.5 days of use, every member at Ivyskin carries Quattro T4 Case for past month and no one has such issue as you claim it to be."

They go on to state that I should return the item at my cost and they will issue a refund "less shipping charges and 15% restocking fee’s within 10 business days. Please note if the item is in it’s original condition and packaging restocking fee will be waived."

So let me get this straight... Not only are they arguing my claim of a peeling case (please see picture above), but they are going to make me pay for shipping to return, charge me a 15% restocking fee and not refund me the cost of the original shipping? Does this sound like good customer service?

[Peterg2]

bwortman,

you are going to have to pay the shipping charges back to them. Most companies do expect you to pick up that charge although the better ones might pick up that charge themselves. The shipping charges they are supposedly not going to refund are the ones you initially paid.

That being said, if you still have the original packaging *and* this is tricky the case is in its "original condition" then they will refund you the shipping charges you initially paid and not charge you a restocking fee.

I really think you should phone them. You really want, I am guessing, a non-peeling case from them rather than your money back? Correct?

Then perhaps refer them to this forum and read what others are saying in this thread. Just perhaps they will make a PR gesture by shipping you another one without the flaw, pay for that shipping as well as refund or credit you with the shipping on the return of the flawed one.

[bwortman]

bwortman,

you are going to have to pay the shipping charges back to them. Most companies do expect you to pick up that charge although the better ones might pick up that charge themselves. The shipping charges they are supposedly not going to refund are the ones you initially paid.

That being said, if you still have the original packaging *and* this is tricky the case is in its "original condition" then they will refund you the shipping charges you initially paid and not charge you a restocking fee.

I really think you should phone them. You really want, I am guessing, a non-peeling case from them rather than your money back? Correct?

Then perhaps refer them to this forum and read what others are saying in this thread. Just perhaps they will make a PR gesture by shipping you another one without the flaw, pay for that shipping as well as refund or credit you with the shipping on the return of the flawed one.

Yes, I just want a non-peeling case. I like the case overall, just not the peeling. I responded to their e-mail stating they should come to macrumors and read that others are having the same issue as me and that it's not a single person making this claim. I just don't find it very customer service oriented to make the person with the case that has quailty issues pay for returning it. I am at no fault, yet I am being treated as I am just wanting to return a case just because I don't like it. I want a quality Quattro T4, not a refund, yet the company is not living up to what other threads have said about their customer service being horrible. Am I so wrong for having these expectations?

[Peterg2]

I agree with you.

But I say again, phone them and if there is an option for sales (I forget what options there were when I phoned) speak to them as they are more customer orientated. Perhaps everything is done by one person and it does not matter but perhaps the person in charge of RMAs is low on the totem pole and not the most cooperative.

[bwortman]

I agree with you.

But I say again, phone them and if there is an option for sales (I forget what options there were when I phoned) speak to them as they are more customer orientated. Perhaps everything is done by one person and it does not matter but perhaps the person in charge of RMAs is low on the totem pole and not the most cooperative.

Thank you for your advice, I will call them shortly. What is an RMA

[Peterg2]

RMA stands for Return Material Authorization. This is a number which is provided and is supposed to be displayed on the return package. The department which handles returns is often termed the RMA department.

[bwortman]

WOW! All I have to say is customer service is lacking when it comes to Ivyskin. I took the advice and called Ivyskin directly. It was not and easy conversation to say the least. At the beginning they held strong on their initial statement that I had to send back the case and they would refund the cost of the case minus shipping both ways and a restocking fee of 15%.

I then told them that even if I just wanted a refund it was not acceptable to me that I be charged shipping either way or the 15% restocking fee when the reason for the return was due to a failure of the coating on the product (peeling). Their response was that they would not charge me in this case for the restocking if it was found to be a defective product, but would still not return shipping costs. Again, I stated that was not acceptable to me and that I should not be charged for any shipping or restocking since it was not my fault that the product had failed.

I went on to state that the customer service I had received, and that seems to be the "trend" that most customers face when dealing with Ivyskin, was not acceptable and that I was not going to be without some sort of protection for the iPhone while they determined if the product had indeed failed. I stated I had e-mailed them Monday morning and did not get a response until I e-mailed a second time when they quickly stated they never received the first e-mail. I told them they were incorrect and asked him to go back and see which he did and he apoligized for the no response once he found my original e-mail.

At that point he quickly started asking me what he could do to make it work. I told him I wanted him to send me a replacement T4 with a pre-paid return box for defective T4 I had. He stated he couldn't send a T4, but could send a temporary T3 with a pre-paid box to return my T4 and upon deciding it was indeed peeling they would send me a replacement T4 and a return box for the temporary. We went back an forth and they are going to send me a Temporary T4 with return box which I will send my current T4 back and upon receiving the T4 and deciding it has peeled they will send me a permanent replacement and return box for the temporary T4.

I still don't get why they would send me a replacement with a return box, but that is the way they felt they needed to handle it cause if I truly wanted to I could have to T4s using their method.

Sorry for the long response, but I felt I needed to explain fully what my communication was like with Ivyskin so that when you are looking to possibly purchase this case you can consider my relations with Ivyskin and make your own decision whether to go through with your purchase or not. I will let you all know how it all turns out in the end...

[Peterg2]

The only way I will buy a case now is if I can purchase it at the Apple Store. Even with a Sena case I don't think I want to have to do this online. Vaja may be different but they are in Buenos Aires and I have some strong business connections there who no doubt would help me out if there were a problem.

As for yourself, you really do not have much choice. I am curious to see how the case will hold up in say a few weeks and a few months.

[Rayfire]

WOW! All I have to say is customer service is lacking when it comes to Ivyskin. I took the advice and called Ivyskin directly. It was not and easy conversation to say the least. At the beginning they held strong on their initial statement that I had to send back the case and they would refund the cost of the case minus shipping both ways and a restocking fee of 15%.

I then told them that even if I just wanted a refund it was not acceptable to me that I be charged shipping either way or the 15% restocking fee when the reason for the return was due to a failure of the coating on the product (peeling). Their response was that they would not charge me in this case for the restocking if it was found to be a defective product, but would still not return shipping costs. Again, I stated that was not acceptable to me and that I should not be charged for any shipping or restocking since it was not my fault that the product had failed.

I went on to state that the customer service I had received, and that seems to be the "trend" that most customers face when dealing with Ivyskin, was not acceptable and that I was not going to be without some sort of protection for the iPhone while they determined if the product had indeed failed. I stated I had e-mailed them Monday morning and did not get a response until I e-mailed a second time when they quickly stated they never received the first e-mail. I told them they were incorrect and asked him to go back and see which he did and he apoligized for the no response once he found my original e-mail.

At that point he quickly started asking me what he could do to make it work. I told him I wanted him to send me a replacement T4 with a pre-paid return box for defective T4 I had. He stated he couldn't send a T4, but could send a temporary T3 with a pre-paid box to return my T4 and upon deciding it was indeed peeling they would send me a replacement T4 and a return box for the temporary. We went back an forth and they are going to send me a Temporary T4 with return box which I will send my current T4 back and upon receiving the T4 and deciding it has peeled they will send me a permanent replacement and return box for the temporary T4.

I still don't get why they would send me a replacement with a return box, but that is the way they felt they needed to handle it cause if I truly wanted to I could have to T4s using their method.

Sorry for the long response, but I felt I needed to explain fully what my communication was like with Ivyskin so that when you are looking to possibly purchase this case you can consider my relations with Ivyskin and make your own decision whether to go through with your purchase or not. I will let you all know how it all turns out in the end...

Wow that is one huge hassle.

Same thing happened to me for my Incase slider black during their first release when it had peelings, I had to ship them back at my own cost then wait for them to send me a new one. In the end I was really unsatisfied and told them to just refund the whole thing because the whole shipping cost if added all together is beyond what I imagined. I had to ship it twice.

[OrangeDog]

bwortman

I have read other people say that the T4 can be a bit unresponsive at the corners through the glass and that it's not 100% as crystal clear looking through the glass and that there can sometimes be a rainbow effect.

Can you please comment before I purchase one?

Thanks

[bwortman]

bwortman

I have read other people say that the T4 can be a bit unresponsive at the corners through the glass and that it's not 100% as crystal clear looking through the glass and that there can sometimes be a rainbow effect.

Can you please comment before I purchase one?

Thanks

I haven't had any problems with the responsiveness of the screen at the corners, but I also do not have any sort of additional screen shield on my iPhone other than the T4. Not sure if they did or not.

In my opinion you can tell there is another layer of glass either to the touch or to the eye.

Hope this helps

[OrangeDog]

In my opinion you can tell there is another layer of glass either to the touch or to the eye.

Hope this helps

Just to clarify - you can or you can't tell there is another layer of glass?

Thanks

[Xtgirl]

Well, your experience is enough to turn me off to this company...

ridiculous....heck you could just send them pictures..

I guess the most perplexing part is that they will only send you a temporary case until they decide...that's just ridiculous...

You shouldn't have to pay shipping for their issue, and if they were truly concerned with customer satisfaction, they would have resolved this in a more thoughtful way...

[bwortman]

Just to clarify - you can or you can't tell there is another layer of glass?

Thanks

Can't....sorry

[Sweetbike40]

Wow, Ivyskin is terrible to their customers. Itsmemorphious just did an unboxing of this case and there were two issues. I'd never pay $45 for this poor quality case.

[bwortman]

Wow, Ivyskin is terrible to their customers. Itsmemorphious just did an unboxing of this case and there were two issues. I'd never pay $45 for this poor quality case.

Yep, saw itsmemorphious' video review. He received the case with a cracked glass front, yet when I spoke to them yesterday they stood 100% behind the quality of their product!

[bwortman]

I had my ivyskin T4 for over a month now and it is by far the BEST case for my money.

Noting is peeling and yes, I am careful with it. With the case, the iPhone has much better feel, and I got soooooooo many complements on mine already. You guys should look at other garbage cases out there, then you'd appriciate both the design and manufacturing on this case.

Also, these are small design shops not IBM or Apple, so the customer service dont compare.

Anyway, if anyone is looking for an iPhone case, Quattro is the case! noting comes close, except Vaja which I also have and enjoy using.

I agree that the case is a nicely designed case, yet I do question the quality of the coating when the one I received peels after a day and a half and their customer service is far from even good. in my opinion you are not only buying a case for the $45 you also being the customer service. Meaning how long it takes to ship the product and how they provide resolution to issues you may have with the product. That is why there are warranties when you purchase things. It is the whole experience and in my opinion it has been less than ideal.

[fishmd]

I saw the video today as well. I am wondering if the reason he had such a hard time putting it on was due to the screen shield he had on the screen already. I know a lot of people are putting this case on their phones with their screen shields in place and all, but maybe the case is just not designed to do that.

I would be interested to hear from others if they have trouble putting it on or not without a screen shield on. Heck, once I get mine in the mail, I will take my shield off to try it out.

What do you say people. Anyone have thoughts or experiences.

[bwortman]

I saw the video today as well. I am wondering if the reason he had such a hard time putting it on was due to the screen shield he had on the screen already. I know a lot of people are putting this case on their phones with their screen shields in place and all, but maybe the case is just not designed to do that.

I would be interested to hear from others if they have trouble putting it on or not without a screen shield on. Heck, once I get mine in the mail, I will take my shield off to try it out.

What do you say people. Anyone have thoughts or experiences.

My expierence with the case is the vibrate switch does hit where the video shows, but you can shift the phone a little to the side and get it in much easier than what the video shows. I have no problem taking my phone out unlike what Carlos was having. I do not have a screen shield on it currently, but do not think it would effect it much. Others?

[lcbaby32183]

My case peeled terribly like everywhere. It is obvious that this case is defective. I contacted ivyskin, they were worthless and slow to do anything. Finally they sent me a new case, but I know it will peel again. This is a defective product that they are not willing to do anything about. I am disgusted for what I paid and the quality of what I got. I had to email them over a dozen times, and when I called the idiot I talked to was so confused that I questioned whether or not he was from this planet. What a joke!!!!!

[Rayfire]

My case peeled terribly like everywhere. It is obvious that this case is defective. I contacted ivyskin, they were worthless and slow to do anything. Finally they sent me a new case, but I know it will peel again. This is a defective product that they are not willing to do anything about. I am disgusted for what I paid and the quality of what I got. I had to email them over a dozen times, and when I called the idiot I talked to was so confused that I questioned whether or not he was from this planet. What a joke!!!!!

Calm down buddy. Like what Carlos said on his video, your case might be one of those who never undergone quality control, was it pre-made or something term that he said. That's why I never buy first releases of cases, I've learned the hard way from my Incase experience.

EDIT: pre-production models was the term

[Peterg2]

The only way I am going to buy this case is if it comes to an Apple Store (supposedly this month but only in the US possibly). There are just too many people having problems with the quality and it appears that the staff at ivyskin are strangers to customer service.

[Rayfire]

I'd love to see this T4 case here at my local Apple store, but apparently they show no signs of having it (not even getting one) I really want to check out that touch-through glass, whether is it worth it or not to get a glass-by-glass combo, especially the missing "channels" on the sides that made it hard for the iPhone to get in place.

[OrangeDog]

I ordered one a while back and haven't received it as yet.

Ivyskin, if your reading this.....YOUR CUSTOMER SERVICE SUCKS ASS

Please - it doesn't take long for an employee to answer emails. At lot of your business is coming to you from the internet. People have long memories and it's very easy to lose a customer forever.

Please, lift your game and your reputation and and answer customers emails.

[fishmd]

I'd love to see this T4 case here at my local Apple store, but apparently they show no signs of having it (not even getting one) I really want to check out that touch-through glass, whether is it worth it or not to get a glass-by-glass combo, especially the missing "channels" on the sides that made it hard for the iPhone to get in place.

In regards to there being no "channel" there is no need for one. I got my case today and found out how to put it on properly. If it is done right, it will slide in and out with ease. I will try to describe as best I can. Basically, there are channels that run down the side of the case on both sides. These channels are for the opposing pieces the interlock with each other as you slide the pieces together. You actually have to start sliding the iphone in before these channels start. The reason for this, is that if you do it, the silent switch and the volume rocker switch will actually sit bellow the channel and this protects it as well as allowing it to slide right in. This way the silent switch does not get caught as it did on the itsmemorphious video. Sorry, it is kinda hard to explain. Basically, just start sliding the iphone in at the very bottom of the case rather than half-way up and you will be good to go.

Now, however, I do have the peeling issue.:( First thing out of the box and there are several small areas that are peeled. I have the black one by the way. It is not too bad though. Just so long as it does not keep peeling I think it will be ok. Still sucks though. But I guess Ivyskin does not really give us any recourse to rectify the situation. But it is a problem Ivyskin. Look into it please.

[OrangeDog]

Now, however, I do have the peeling issue.:( First thing out of the box and there are several small areas that are peeled.

Hmmm that's a worry if yours has peeled almost out of the box.

[bwortman]

Just another update....

Even after my conversation with Ivyskin on the 11th and the glimer of hope that came from that nearly 30 minute conversation and thinking we came to some sort of agreement, Ivyskins lack of customer service shines again. It seems that Ivyskin still has not sent the temporary case or the return box as of this morning. According to USPS

"The U.S. Postal Service was electronically notified by the shipper on December 11, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later. "

Now I am hope the item has been shipped an that the USPS website just has not updated due to how it was mailed, but I am not getting my hopes up since Ivyskin's customer service to date has been horrible. I am at the point where Ivyskin will not get another dime from me and I hope each of you take this thread, read it, and then make a more educated choice before doing business with this company. I will not do so in the future. Horrible

[Peterg2]

bwortman,

Thanks for the update. This essentially ends my interest in cases from the company.

[dauerhippo]

Not sure if this would work, but have any of you guys having problems with ivysikin tried disputing the charge with your credit card companies? If enough people do this, it will really hurt them, and they will have to change their CS policies!

Just an idea. If that doesn't work, you could always make one of those colorful flashy signatures on your macrumors posts, that says "Stay away from Ivyskin" with a link to this thread. They hate that!

[Rayfire]

Not sure if this would work, but have any of you guys having problems with ivysikin tried disputing the charge with your credit card companies? If enough people do this, it will really hurt them, and they will have to change their CS policies!

Just an idea. If that doesn't work, you could always make one of those colorful flashy signatures on your macrumors posts, that says "Stay away from Ivyskin" with a link to this thread. They hate that!

Ha.. I just wish we could get rid of their ad at the bottom of the forums if their Cust Service really is poor, I always see it pop up :rolleyes:

[OrangeDog]

I'm really REALLY disapointed with my purchase and the double run is that IvySkin hasn't answered two emails from me as yet.

My T4 is peeling, there is an oily/rainbow effect through the "glass" (99.9% sure it's not really glass, but I could stand to be corrected on this) it's no where near as responsive as without it and the top left hand side I have to touch 2-3 times for it to register. This kills it for me. I wish people would give true reviews and say that the "glass" isn't as responsive as without it. I suppose it's human nature to talk up what you have and NOT pick the faults out of it. I should have trusted itsmorprheus :(

Lots of people said in their reviews that they couldn't tell there was a second piece of "glass" and that's what sold me. Unless my T4 is COMPLETELY different from theirs, I fail to see how they could not. Well I can tell you it's extremely noticable that there is a buffer between your finger and your glass touchscreen. The dead areas and the oily rainbow effect are as prominent as dogs balls.

I waited with utmost impatience for this case and was so excited when I got it......what a MAJOR downer.

This case for me = Epic Failure

[bwortman]

I'm really REALLY disapointed with my purchase and the double run is that IvySkin hasn't answered two emails from me as yet.

My T4 is peeling, there is an oily/rainbow effect through the "glass" (99.9% sure it's not really glass, but I could stand to be corrected on this) it's no where near as responsive as without it and the top left hand side I have to touch 2-3 times for it to register. This kills it for me. I wish people would give true reviews and say that the "glass" isn't as responsive as without it. I suppose it's human nature to talk up what you have and NOT pick the faults out of it. I should have trusted itsmorprheus :(

Lots of people said in their reviews that they couldn't tell there was a second piece of "glass" and that's what sold me. Unless my T4 is COMPLETELY different from theirs, I fail to see how they could not. Well I can tell you it's extremely noticable that there is a buffer between your finger and your glass touchscreen. The dead areas and the oily rainbow effect are as prominent as dogs balls.

I waited with utmost impatience for this case and was so excited when I got it......what a MAJOR downer.

This case for me = Epic Failure

OrangeDog...I am the one that responded stating that I couldn't tell that the glass was there and I still stand by that statement with my case. Maybe it is just the case since there is obviously an issue with the quality from Ivyskin. I see you also are having the peeling issue with the T4. Well itsmemorphious still speaks very highly about Ivyskin since they have been very responsive to his issues with the broken glass and the cut on the T2 or T3 (can't remember).

I made it clear in this thread that Ivyskin's customer service was horrible and I stand by that. I am still waiting for the Box to ship it back and the temporary case they are sending until they determine the issue with my T4. Which after dealing with Ivyskin via e-mail and phone I can only assume will not turn out the way it should. I am to the point where I am going to send my case as well as their temporary case back and DEMAND a refund for their poor quality product and horrible customer service.

[OrangeDog]

@bwortman

If you hold your T4 at any angle in sunlight or artificial light - you see no oily rainbow effect at all?

Have you 100% responsiveness, the same as without it?


I'm really disapointed as this case was the MOST promising that I have ever seen and answered all my protection needs....it just TOTALLY failed to deliver.

[bwortman]

@bwortman

If you hold your T4 at any angle in sunlight or artificial light - you see no oily rainbow effect at all?

Have you 100% responsiveness, the same as without it?


I'm really disapointed as this case was the MOST promising that I have ever seen and answered all my protection needs....it just TOTALLY failed to deliver.

I do get a little bit of the oily rainbow effect at the extreme top, but have no responsiveness issues. The reaction of the screen is the same as the naked iPhone.... The real issue I have is the peeling and now the horrible customer service from Ivyskin!

[OrangeDog]

I do get a little bit of the oily rainbow effect at the extreme top

I have -

oily rainbow effect
non responsive areas
peeling (virtually started peeling from taking it out of the box)

It's a damn shame as these could have been the bees knees in iPhone cases.

I know iPhone owners are a picky bunch and it must seem as we demand utmost satisfaction and perfection. Well we do have a wonderful gadget in the iPhone 3g and we do wish to protect our beloved devices and the promises that so many case makers make......sadly fall very short of the mark.

My expensive journey to the perfect iPhone 3g case continues.

[Ipaqman]

should i use the quattro t4 with the iphones screen bare and just put it in the case and use the screen protector of the quattro case, or should i put a screen protector on my iphone in addition to the quattro built in glass screen protector?

let me know what to do,

thanks,
ipaqman

[scott99]

should i use the quattro t4 with the iphones screen bare and just put it in the case and use the screen protector of the quattro case, or should i put a screen protector on my iphone in addition to the quattro built in glass screen protector?

let me know what to do,

thanks,
ipaqman

I have the PS Anti-Glare film on my phone, and it's in the t4. I have no issues whatsoever. Works like a charm. I would assume it may work even better without a screen protector, but I hardly notice any difference between a naked screen (just with the PS Anti-Glare), or with it in the case. I guess I've been lucky, seems like some here have had issues.

[Pared]

Well, your experience is enough to turn me off to this company...

ridiculous....heck you could just send them pictures..

I guess the most perplexing part is that they will only send you a temporary case until they decide...that's just ridiculous...

You shouldn't have to pay shipping for their issue, and if they were truly concerned with customer satisfaction, they would have resolved this in a more thoughtful way...

Agreed. Just earlier I posted a positive story with incase. Took a little longer than I would have liked, but nothing like this.

I will happily stay away from this company. I appreciate the thread and the heads up. :)

[bassproguy07]

after watching :apple:gurls video of this case, I will now never purchase anything from this company. Ivyskin sucks!

[danieldelgado29]

Do you work for their competitor... We've seen posts like this before ';o) .
You may want to come up with a better idea than this.

I've been a big fan of ivyskin products and I think they are doing a great job. Had never any issue with them before, during and after my purchase of the new Quattro case.

Get your facts straight

x2.... I love my t4

[danieldelgado29]

I have the PS Anti-Glare film on my phone, and it's in the t4. I have no issues whatsoever. Works like a charm. I would assume it may work even better without a screen protector, but I hardly notice any difference between a naked screen (just with the PS Anti-Glare), or with it in the case. I guess I've been lucky, seems like some here havtgate had issues.

I had this same set-up too....and I love it..I'm trying it right with clear screen protector and so far its great...


after watching :apple:gurls video of this case, I will now never purchase anything from this company. Ivyskin sucks!

Her case breaking was totally her fault...You can when you have the case in your hand that the screen needs to be naked..I tired with anti-glare but i know that was at my own risk...

[OrangeDog]

The bottom line is, if you're looking for a premium iPhone case, Quattro is the case. Material, Glass screen, Hard shell with poly soft finish, home button coverage.... Noting comes even close.

Just ordered another one for my father and I gladly recommend this case.

Beware that if you decide to purchase one of these cases you may be as disappointed as I was.

-Peeling of the covering of the case virtually "out of the box" Some people may overlook this and say they can live with it.....I'm not one of them.

-Oily/rainbow effect of the "glass" cover. Some people may overlook this and say they can live with it.....I'm not one of them.

-A definate and totally noticeable drop in the responsiveness of the iPhone touch screen. Some people may overlook this and say they can live with it.....I'm not one of them.

[Ipaqman]

mine has a slight rainbow effect.

the rainbow effect wont ruin the phone at all will it?

please let me know i am concerned. and i dont use an additional screen protector in it in addition to the quattro t4 built in one if that makes a difference.

thanks,
ipaqman

[Richdmoore]

I also have the T4 case and in fact it is a perfect iPhone case. I had the rainbow effect on top of the case, and I realized, it is due to the oil from my skin. I used Windex to clean the inside and outside of the glass. It works and the screen looks crisp and clear.

I've already dropped my phone once in this case. It provided BEST PROTECTION.

If you have an iPhone 3G, this should be on your list.


I'll keep attempting to use this case, and try some windex when I get back home. I tried iKlear, and it did nothing for the rainbow effect.:(

[OrangeDog]

No the rainbow effect won't hurt or have any lasting effect on your iPhone. It's just visually awful and if your picky like I am you will not like the effect. If your picky, YOU WILL SEE THE RAINBOW EFFECT and you won't like it. It doesn't matter how much you try to forget it's there.......it's there alright!

[bwortman]

If you have read this thread you will see all the problems I have had with Ivyskin in regards to a poor quality product as well as the horrible customer service. Here is an update on what is STILL going on. After sending back both the temporary case (which was in horrible condition; not usuable in my opinion) they sent me and the original case I had received with the peeling issue and requesting a refund I have yet to receive any money or communication from them in 20 days. I have attempted to contact them yet again and I am awaiting there response.

If you are reading this I am suggesting the loudest I can that you stay away from this company at all costs. Currently I am out $56.38 and doubt I will get my money back and hope this does not happen to you.

Please do not buy anything via the web from Ivyskin.

[bwortman]

I am getting people the problems I had with their product and the problems I had with their customer service. It seems I am not the only one to have similar issues so buyers beware.

I have made my choice to never deal with them again after this issue has been resolved, regardless of the quality of their product. You have obviously had a much better experience with them and should continue to purchase if that is what you choose to do. I would rather people post their experiences (good and bad) and let people make that decision for themselves.

[allieaitch]

This is a “heads-up” for anyone thinking of buying an Ivyskin Quattro 4 case for an iPhone 3G.

In a word: DON’T.

My issues were a bit different from most.

I ordered the Quattro 4 directly from Ivyskin and was really excited when it arrived.

The case looked really good. BUT . . .

1) Within an hour after I put it on my iPhone, the metal “Ivyskin” logo fell off the back, leaving a hard “patch” of epoxy.

2) The “see-through” screen exhibited a really annoying (and distracting “rainbow” effect.

But wait, there’s MORE!

When I contacted Ivyskin “customer service” (an obvious misnomer) by phone, I was promised I wouldn’t have to pay for return postage when I sent the defective case back for a refund. I just had to send the department an e-mail and they’s send me an RMA.

I did. The reply I got was not fun to read . . .

I was told that the case was NOT defective and that if I want a replacement logo, they’d send one. (I swear this is true).

AND they said the rainbow effect would go away in 5-6 days, if I used Windex.

AND . . . there’d be a 15% restocking fee if the case wasn’t in perfect condition! (Remember the “missing metal logo?)

The capper was that they insisted I ship the case back and provide Ivyskin with a tracking number! Honest.

I figured the return postage and the restocking fee would cost me about $40 total. So i kept the terrible case to use as a “spare.”

Just wanted you to know.

Bad product. Disgraceful customer service.

[OrangeDog]

The rainbow effect is awful and will drive anyone to distraction.

[Ferris23]

thanks for the heads up, I will never buy any junk from this joke of a company. Please don't mistake Iskin for Ivyskin, Iskin makes great products, not sure about their customer service. Ivyskin sounds like a scam.

[Locatino]

I liked the idea of this case, but after reading this forum, was concerned about the issue with the paint or finish coming off as described above. Also, I liked the black case with the red "Home" button, but couldn't understand why they would think it was worth $15 more than the black "Home" button.

So I emailed them from their website and asked if the issue with the finish had been addressed, and whether they would give me a break on the red dot case (was just expecting a polite "no" to that one!).

No reply to two emails after a week.

So I called them - left a voicemail message. No reply.

Called one last time and spoke to Adam. He said the cases are all now UV-coated so will not fade. I'm not sure that this really makes sense given the paint peeling issue described above. He said there is no rainbow effect on the glass. He offered a discount code: TAKE5 which will give you $5 off at checkout.

Overall, I expected better response from the company. I am not reassured that they would respond well if there was a defect or problem with the case. Cost is an issue, but they say that's because of the materials used.

I went with the Clarifi case and am happy, especially with using the closeup lens and Evernote. Bought a leather pouch to carry it on my belt.

Hope this helps.

[texasfootball85]

I have encountered the peeling with the 4 units I have purchased (2 Jet Black and 2 Alpine White), The Quattro T4 Belt Clips seem to make the problem a little worse. The cases are great...its just annoying to see the peeling.

On a related topic the extended battery for the Quattro T-4 release date has been once again delayed pending Apple Certification. 3-5 Weeks

[meedmee]

I've been using this case for 5 months now and recently droped it. WOW, it protected my iPhone 100%. The case got some scratches but that's about it.

If you're looking for a iphone case, get the ivyskin case.
http://www.ivyskin.com/media/catalog/product/cache/1/image/5e06319eda06f020e43594a9c230972d/A/l/Alpine-iPhone3G.png

[N8Dogg316]

I got my T4 case about 1 week ago. It was peeling out of the box, so I called IvySkin about a return. They told me that it would cost me 15% Restocking minus shipping and I had to pay to ship it back. They charge the restocking fee because 95% of their cases are coming back and they need to make something for all the wasted time and money.
So I kept the case and it continued to peel to a point where I felt a refund was due, however BRIAN AT IVYSKIN TOLD ME THE FINISH WILL PEEL OFF FROM RUBBING ON GARMETS AND THIS IS NOT MEANS FOR A RETURN. IvkySkin knows cases will peel and are destined to fail but they don't care, they will sell you 100 of them right now. Shameful. What really sucks is I paid the extra $15 for a Red button. I wish I found this forum first.

[V4705]

it protected my iPhone 100%. The case got some scratches but that's about it.

sorry but i wouldnt call it protecting if the phone was in the case and still scratched up.

with half of the price you could get much better.