Other World Computing ... AWFUL.

[MattG]

Let me start out by saying that this is the second time I've (almost) been screwed by them, and that I should have learned my lesson the first time...I'm just interested to see if anyone else has had similar experiences with them.

I ordered some RAM and a SuperDrive for an older PowerBook. I was very careful about making sure I picked the correct parts for my particular laptop (it was listed as compatible for both). I get it all, and to make a long story a little bit shorter, none of it works. The drive won't fit correctly, and all the computer will do is beep when I install the RAM. So, I fill out an RMA request on their web site, and they give me return information. In the RMA request, I'm very specific as to why I'm returning it, and that it's not because I don't want it, it's because what's listed on their site is not (and STILL is not) correct.

Up until and including this point, I'm fine with it, whatever...doesn't work, they'll give me my money back, I'll order some place else, no big deal. A week or so later I check my credit card, and they've only applied a partial credit. I inquire as to why, and they explain that there's a restocking fee. I explain to them, once again, that I returned it because the descriptions on their web site are not accurate. So, once again, they apply another credit that I see a few days later. I take a look at it, and I'm STILL short $8. I contact them today to find out why and here's their response:

You are missing $8.00 due to the price of the OWC Mercury SuperDrive dropping down to 89.99 from 97.99. Our prices are subjected to change on a daily basis. The refund amount is based on the current selling price on the day the refund was set up. If you go to our customer service page this is explained in the first paragraph.

So I have to take an $8 hit because you dropped the price on something that I'm returning because you incorrectly listed it as working with my computer?!? I threatened to call Amex and they refunded the rest of it. I didn't even argue with them about the shipping charges; probably should have considering they sold me a bunch of stuff that wouldn't work.

Sucky. I will not be ordering from them again, which is a shame because it really looks like they have a lot of cool stuff.

[Solemony]

That's awful. Thanks for reminding us...What a poor customer service they have..

[Tallest Skil]

That's awful. Thanks for reminding us...What a poor customer service they have..

Yeah... hundreds of people will vouch for OWC as being one of THE best resellers of Mac hardware out there.

[RainMeister]

Question: After almost getting screwed the first time, why did you go back to them again? I personally don't have the time nor the patience to give vendors a second chance.

[MattG]

Question: After almost getting screwed the first time, why did you go back to them again? I personally don't have the time nor the patience to give vendors a second chance.

Because the first time was about 6 or 7 years ago. I figured I'd give them another chance.

[synth3tik]

I have never had any issues with OWC. Now I have not ordered anything from them in almost a year. However I have ordered plenty of stuff from them and have always been happy with my experience.

Sorry you have not had the same kind of luck.

[OttawaGuy]

Always had good experiences with OWC.

[ra noodle]

this is what's so puzzling.....there are many others who have had a positive experience using OWC....i thought this would be a positive experience with my computer and i had a memory increase and no sooner was that done then apple doubled what memory their mbp's were offering and then larger memories came out and here i was with 100 and they had 250's etc....but i also increased my RAM from OWC....and they did all this to my MBP15.....and i didn't keep records but i had a small problem and brought it into the apple store and they of course solved the problem i had and then told me that the RAM i have is defective and may have damaged the computer....how nice to know, so i sent the RAM back to OWC-they have a lifetime guarantee right...and i was sent replacements....now i think my superdrive has crapped out, my Applecare is still good, and brought it into the applestore and i think they think this too and then they say to me...we think your RAM is bad also....and so now i am sitting here waiting and hoping that the replacement RAM that OWC sent me is not also bad again....once is accident...twice is deliberate-isn't that the logic? so i wait, and hope that the OWC replacement RAM they sent me wasn't also bad...i don't have a very good computer skill and so many of you have said OWC is tops and I read it all and then at some point i think ok maybe i will take the chance.....i do not have the skill level to do more than wipe off the keys and the rest of the computer, so i would not positively know a RAM i was using was bad....but if per chance this is also bad RAM i have no choice but to ask for replacement as financially i cannot purchase apple RAM, but i will send OWC apples diagnostic report and demand OWC replace the RAM and send me their diagnostic report that the RAM they send me is good, maybe i should have asked that in the first place....hell so many of you have said OWC was such a deal...one hopes such posts are true....it's lousy that CompUSA closed because office depot/max are crummy stores and it seemed to me they jacked their own prices up when Comp closed down maybe yes/no just a perception...

[Marci]

They are horrible! I will never deal with them again.

You can't judge a company by how they are when things go well - which most transactions should - but how they act when things don't go well.

...and in that area they STINK!

[easy4lif]

I've had three transactions with them and all of them have gone perfectly. I got 2 of those aluminum external enclosures (1 with firewire 800 for my iMac) and i bought a airport card for a friends eMac. I've never had a bad experience with them

[Nermal]

I also have not had any bad experiences with OWC, but as mentioned by Marci it's the bad experiences that you need to watch out for. Several people praise Feral Interactive for games, but I don't like them due to nonexistent tech support. I also don't like the country's most popular cellphone provider as they've cheated me out of $75, but most people still swear by them.

I'm sorry for your frustration, it's never good when things don't go well; I think I've even lost a few dollars from Apple with a similar sort of issue.

[MattG]

The thing that bugs me the most is, what kind of business has a policy where they won't credit you for the price you paid if the price has changed, even if you've got proof of purchase and you're returning within the alloted time frame for returns???

Seriously, has anyone ever been to a store that does that? The only time that ever normally happens is if you're returning something without a receipt and the store can't prove what you paid for it, and they have to refund you for the amount of the most recent sale-price. This policy of only refunding for the current selling price is just sleazy, period, regardless of the reason for return.

[RainMeister]

The thing that bugs me the most is, what kind of business has a policy where they won't credit you for the price you paid if the price has changed, even if you've got proof of purchase and you're returning within the alloted time frame for returns???

I completely agree with you that this is a slimeball tactic. That's why whenever I buy for the first time from an e-tailer, I always check their return and credit policy. It's usually a good indicator of the kind of merchant they are.

For example, I never buy from a merchant that refuses to pay for return shipping of incorrect or faulty items. Why should I have to pay for their mistake? Same with any store that charges a restocking fee for any return regardless of the reasons.

I just received an aluminum MacBook from Amazon. I paid $7 extra for next day Saturday delivery. When UPS screwed up and delivered on Monday, I complained to Amazon. Not only did they give me a $15 credit on the spot for my inconvenience, they went to UPS and got back for me the $7 extra without my even asking for it. That's what I call first-class service. It's a reason why 85% of my on-line purchases are with them, even if they are not the cheapest.

[MattG]

That's what I call first-class service. It's a reason why 85% of my on-line purchases are with them, even if they are not the cheapest.

I definitely agree with you there; most of my online purchases are from them (Amazon) as well. I wish other companies would strive to have customer service as good as theirs.

[andiwm2003]

i had so far only excellent experience with OWC. i can't understand why they for lousy $8 risk their reputation. they should refund they entire amount. my guess is it's complicated for accounting to get the refund correct and some employee out of lazyness tries to screw you. OWC should fix this.

[jaw04005]

I definitely agree with you there; most of my online purchases are from them (Amazon) as well. I wish other companies would strive to have customer service as good as theirs.

Amazon has the best customer service in the business. I buy seriously everything from them (Prime member) much to my UPS guy's despise.

[FieryFurnace]

I like newegg.com and frys.com for all my electronic needs.
They have good prices and (until now) good customer service.
I never bought from OWC before - I would like to give it a try sometime - but after reading some threads here, I feel,..., soso,...

[ACiB708]

Interesting post, thanks for the heads up... Won't be buying from them.

[Semiopaque]

The thing that bugs me the most is, what kind of business has a policy where they won't credit you for the price you paid if the price has changed, even if you've got proof of purchase and you're returning within the alloted time frame for returns???

Seriously, has anyone ever been to a store that does that? The only time that ever normally happens is if you're returning something without a receipt and the store can't prove what you paid for it, and they have to refund you for the amount of the most recent sale-price. This policy of only refunding for the current selling price is just sleazy, period, regardless of the reason for return.

So if the price increases, do they refund you more than you originally paid? That is a pretty bizarre policy, however, especially at this time of the year with prices fluctuating and sales all the time, it's probably difficult to keep people from buying something and then returning it to buy it again at 20% cheaper because it's on sale now.

[odinsride]

I've ordered memory and external drives from them (separate orders) and both went very smoothly.

[Vader]

I've only bought from OWC once, but the drive enclosure I bought has worked perfectly for the 4 years I have had it. When I got it, some rubber feet were missing, so I contacted them, and they promptly sent a few extra.

[OWC Larry]

First off - MattG - if you'd like to contact me, I am more than happy to consult with you concerning this matter. I do apologize for the frustration you have expressed.

the model you ordered:
http://eshop.macsales.com/item/Other%20World%20Computing/MCTDVDSDB8DL/

Is clearly listed for PowerBook G4 12/15/17" models (Titanium or Aluminum) which already have and existing DVD+CDRW Combo drive (burns CDs) or SuperDrive (Burns DVDs+CDs) installed.

We list this model:
http://eshop.macsales.com/item/Other%20World%20Computing/MCTDVDSDA8DL/

For TiG4 400/500/550/667MHz models which have a DVD+CD-Rom (read-only) optical drive.

Our Superdrive kits have been used to upgrade thousands and thousands of PowerBook G4s this year, tens of thousands since we begin offering these upgrades going back about seven years now. There is no error with the compatibility we list.

FWIW - All models 400-550MHz came with Read Only drives. One version of the 667MHz was Read Only model stock, the later version actually came with the DVD+CDRW Combo drive. Also - if you'd prior updated a TiG4 to a CDRW or SuperDrive burner - you also would already have the needed connector plate... and thus why we note that particular difference.

Why the higher cost for the upgrade from the Read-Only? Apple used a different connector in those systems and a special bracket with an adapter plate is required for a burner to go into said TiG4 models and this adds to the cost.

I am sorry for the frustration and inconvenience. There was clearly some confusion on the Superdrive model and OWC had waived your restocking fees on that return. Further, yesterday morning - before 12PM CST - 6 hours before this post - you spoke with one of our customer support reps (yes, OWC a full live staff here :) who set up the refund of the $8 in question. Maybe the e-mail you quote crossed in the ether from a prior inquiry sent before the call - but our rep already took full care of this.

We are here to help and support our customers with products that make Macs better. That is certainly reflected in the comments we regularly receive and strive for from every customer.
http://eshop.macsales.com/Service/Comments.cfm

Our terms of service are clearly published and written to be fair to all. Within 30 days we allow the easy exchange, replacement, or refund of products without hassle. We provide advance cross ship replacements for nearly any item within 30 days when needed and for the lifetime on memory. We have progressive 90 day policy on bare 2.5" and 3.5" hard drive purchases - should a hard drive you have from us end up being DOA/or fail within the first 90 days, our customers don't need to go to Seagate, WD, etc to get a factory refurb/replacement - we provide an exchange from our stock with a brand new drive. Memory is lifetime advance replacement covered.

The OWC Team and I are here to truly bend over backwards to take care of all customers and assist in helping everyone get the very most possible from their Mac experience. Given the opportunity, we do so without fail.

[sickmacdoc]

I have to say that OWC Larry's well researched and detailed post just further confirms to me the fact that I know I have made the right choice of suppliers for the many orders I have placed there.

It is very seldom that the suppliers themselves respond via the threads here to provide information when there are complaints about them or their products-- and life would be easier if more did directly address problem areas in my opinion!

[Rt&Dzine]

I've had good experience with OWC over the past several years. But I did just have to pay the shipping charges to return some bad memory.

[CPD_1]

I've ordered from OWC a few times, and never had a problem with them. I've ordered memory, a HDD, and a drive enclosure. Not a problem so far.

[dal20402]

Never had a problem with their customer service. Unfortunately, their products are a different story.

I have two external drive enclosures from OWC, one single-drive quad-interface and one double-drive triple-interface. The enclosures have worked flawlessly since I got them, and I'd recommend the enclosures enthusiastically except for the following:

The power bricks are complete crap. I've had to replace each one once -- they eventually stop producing enough current to spin the drives up. Both failed shortly after the warranty expired. Now, the double-drive enclosure's power brick is failing again. I haven't replaced it yet because the thought of sending yet another $25 to OWC for yet another defective power adapter is hard to swallow, but the drives inside the enclosure hold several important backups, so eventually I'll have to.

[dollystereo]

I get everything with www.transintl.com
The prices are always low, and the customer service is excellent.

[phoobo]

Our terms of service are clearly published and written to be fair to all. Within 30 days we allow the easy exchange, replacement, or refund of products without hassle.

I wouldn't phrase it that way; I returned some non-working memory a few weeks ago and was stiffed about 25 bucks because your "price had dropped"

-
excerpt from your rep's letter:

"Per the refund terms of service that were agreed to when placing the order:
Other World Computing will allow a return for refund of most items* The refund amount will also be based on the lesser of the invoiced price or our current selling price on the day the item is delivered to our warehouse.

Todd Ramberg
Customer Service
Other World Computing, Inc."


Please don't call it a refund!

The product didn't work, and you kept 20 bucks of the original price 12 days after purchase.

[Duff-Man]

Duff-Man says....I have bought from Other World a few times in the past, the last time was probably 3 or 4 years ago now. On one of the orders there was a major mixup with some of the documents/invoices as part of the order was backordered yet still showing on the customs docs (this was a cross border order) - I would have paid tax and duty on items that were not shipped! They did fix it though it took a little prodding and all was well in the end. The other stupid thing they do (or were doing at the time, can't say if it is still true) was not holding items while waiting for others to come in stock. I ordered 3 items that were all supposed to be in stock but it turned out that one had sold out, but while waiting for new stock to arrive one of the other items had sold out too - you'd think they would hold the other items and just add the backordered one when it arrived, but no. What it I had ordered about 10 items - it'd be like waiting for all the planets to get in alignment.....oh yeah!

[GGJstudios]

Like so many others, I've never had a problem of any kind with OWC. However, no company is perfect and it's inevitable that some minority of their vast customer base will have a negative experience. The same goes for Apple and every other manufacturer. I wouldn't label such a well-known, well-established and successful company like OWC as "awful", but it's fair to say some have had awful experiences with a company that, for the most part, has been a great resource to the Mac community for 20 years.

[phoobo]

However, no company is perfect and it's inevitable that some minority of their vast customer base will have a negative experience.

Message topic says it all. They do not offer a full refund "if their prices have dropped."

And they drop a lot! Should all be close to zero soon.

[MacDuck]

Having been an OWC customer for a number of years, I can attest to the return policy, especially on RAM.

I have posted here before regarding OWC, so I won't rehash the return story too much. Bottom line is that some of the OWC branded RAM I received failed after about 3 months. No problem. I explained what had happened to an OWC support person, filled out the form online, and in two days I had new RAM with box to return the defective one. My Mac Mini was no worse for the wear.

When I am in the market for RAM, I always get the OWC brand, since they are guaranteed for life. Other OWC products I have bought I have had no problem with (in my experience).

I would like to thank OWC Larry for posting here as well. Sorry about the mix-up with the original poster.

[GGJstudios]

Message topic says it all. They do not offer a full refund "if their prices have dropped."
And they drop a lot! Should all be close to zero soon.
It would be different if they did this without notifying you, but if you look at their posted return policy (http://eshop.macsales.com/Service/index.cfm), you'll see there are no surprises. The buyer has responsibility to check things out before buying.

[phoobo]

It would be different if they did this without notifying you, but if you look at their posted return policy (http://eshop.macsales.com/Service/index.cfm), you'll see there are no surprises. The buyer has responsibility to check things out before buying.

Technically yes. In practical terms, when a store's policy diverges from the norm in such an unusual manner, eyebrows get raised.

At any rate, prospective buyers should be aware that the store has an odd policy - one that results in an advantage for the seller.

By the way - do you endorse a non-full-refund policy for defective products?
Would you consider this normal?

[GGJstudios]

Technically yes. In practical terms, when a store's policy diverges from the norm in such an unusual manner, eyebrows get raised.

At any rate, prospective buyers should be aware that the store has an odd policy - one that results in an advantage for the seller.

By the way - do you endorse a non-full-refund policy for defective products?
Would you consider this normal?

Any buyer should make themselves aware of ANY company's return policies before buying. That's just common sense. OWC's policy is by no means unique. Many companies have similar or identical policies.

[MattG]

Any buyer should make themselves aware of ANY company's return policies before buying. That's just common sense. OWC's policy is by no means unique. Many companies have similar or identical policies.

Such as?

Regardless of whether or not it's posted on the site, it's a sleazy, sleazy policy. Just a convenient way to make a quick buck.

So, if you went to...let's say the supermarket, bought some food item for $5, brought it home, took a bite and found that it was rancid/expired -- you'd be okay with it if you brought it back and the supermarket said "well, sold you something that wasn't any good, but since you took a bite, we can only refund you $4." ?

I should also mention that the seal on the drive wasn't even broken, hadn't been opened. What I sent back was in the same condition as it was when it left the factory.

[phoobo]

Any buyer should make themselves aware of ANY company's return policies before buying. That's just common sense. OWC's policy is by no means unique. Many companies have similar or identical policies.

....reputable dealer that will not refund the full purchase price on a defective product returned in original packing within 2 weeks of purchase.

[GGJstudios]

....reputable dealer that will not refund the full purchase price on a defective product returned in original packing within 2 weeks of purchase.

By your own admission, the products were not defective. They simply weren't the right products for your Mac. You're making a ridiculously big deal out of $8. Get over it! :rolleyes:

[MattG]

By your own admission, the products were not defective. They simply weren't the right products for your Mac. You're making a ridiculously big deal out of $8. Get over it! :rolleyes:

They weren't the right products despite the fact that THEIR WEB SITE SAID THEY WERE. And your comment is just a cop-out; it makes no difference whether it's $8 or $800, it's the principle of it.

[phoobo]

By your own admission, the products were not defective. They simply weren't the right products for your Mac. You're making a ridiculously big deal out of $8. Get over it! :rolleyes:

My issue was with defective memory, and it was $20.00 or so (not that this matters).

[MattG]

First off - MattG - if you'd like to contact me, I am more than happy to consult with you concerning this matter. I do apologize for the frustration you have expressed.

the model you ordered:
http://eshop.macsales.com/item/Other%20World%20Computing/MCTDVDSDB8DL/

Is clearly listed for PowerBook G4 12/15/17" models (Titanium or Aluminum) which already have and existing DVD+CDRW Combo drive (burns CDs) or SuperDrive (Burns DVDs+CDs) installed.


At the top of this page, here's what it says (picture attached):

OWC MercuryPBG4 SuperDrive Dual-Layer for all PowerBook G4 'Ti' & 'AL' 12/15/17" (see description) Models that now have a CD-R/RW+DVD-Rom or other 'SuperDrive', iMac G5! Up to 8X DVD Burn, 5X DVD-Ram, 24X CD Burn.

Unless your definition of "all" means something different, this description seems to indicate that the drive will work with all TiBooks. If there's another drive you offer, then fair enough, but "all" means "all" and I didn't think to look for a different drive. You might want to think about changing that description. My current drive is a burner, and I simply wanted to upgrade it to a DVD burner.

[GGJstudios]

At the top of this page, here's what it says (picture attached):

OWC MercuryPBG4 SuperDrive Dual-Layer for all PowerBook G4 'Ti' & 'AL' 12/15/17" (see description) Models that now have a CD-R/RW+DVD-Rom or other 'SuperDrive', iMac G5! Up to 8X DVD Burn, 5X DVD-Ram, 24X CD Burn.


Read your own quote... it's NOT ALL Ti Powerbooks... it's only those that now have a CD-R/RW+DVD-Rom or other 'SuperDrive.

[MattG]

Read your own quote... it's NOT ALL Ti Powerbooks... it's only those that now have a CD-R/RW+DVD-Rom or other 'SuperDrive.

Yes, which I have.

[skye12]

I have no problem with OWC. They provide (imo) exceptional informational
resources and services while operating on thin margins.

If left to some consumers wishes, no businesses
would make any money.

[pprior]

Amazon has the best customer service in the business. I buy seriously everything from them (Prime member) much to my UPS guy's despise.

Ditto. I bet I buy 90% of everything I need (other than gas, groceries and clothes) from Amazon due to this. I used to price shop a lot and did a LOT of business with newegg but now I just Amazon and be done, just like they say.

Having said that, I do buy most of my mac RAM from OWC and I did have to RMA one set and was done without problem.

[MattG]

I have no problem with OWC. They provide (imo) exceptional informational
resources and services while operating on thin margins.

If left to some consumers wishes, no businesses
would make any money.

I have no idea what that last sentence is supposed to mean or what it has to do with anything. No one said they don't want them to make a profit.

[RainMeister]

Matt: I wouldn't let others get under your skin. They apparently find OWC's business practices perfectly normal and acceptable. Well, they can continue to shop with OWC. The rest of us that find it questionable have now been put on notice thanks to your post, and will shop elsewhere. It's a very simple outcome.

[betatester]

OWC has been pretty good for me. The worst thing was having their Live Chat guy "hang up" on me because he thought I was asking too many questions.

I recommended OWC to a friend. He bought an external DVD burner there to save his internal Superdrive in his iBook. He was only able to burn 11 DVDs with it. He called, got an RMA and returned it. They sent the same one back to him un-fixed. He sent it to me, thinking he was doing some technical thing wrong. I checked it out. It would not burn, just read. I called OWC and got an RMA number. They sent the same one back to him without fixing the problem. He'll never buy from them again.

[ChrisKnight]

Let me start out by saying that this is the second time I've (almost) been screwed by them, and that I should have learned my lesson the first time...I'm just interested to see if anyone else has had similar experiences with them.

The first time I purchased anything from OWC, it was memory for my brand new dual core, dual processor G5. If I recall, it took two RMAs and a lot of hassles, and I eventually had to upgrade to the techworks memory because the OWC 'guaranteed' memory just wasn't working.

The second time I purchased memory from OWC it was in the middle of the above incident, at MacWorld, and I purchased more memory to compliment the memory I had so I could get my system up to 4G while I was in the middle of RMAing half of my original 4G. One of the modules sold to me at MacWorld was flat out dead. Here is where it gets really crazy... I called to get an RMA and they told me I would have to wait two weeks, because all of their sales records form MacWorld sales were still on the computer, and it was being shipped freight across the country. What kind of computer company leaves the only copy of their sales records on a computer that is being shipped freight? Haven't they heard of burning their data off to a DVD? What would customers like me have done if the computer had been damaged?

In the end, I had to swap out both batches of memory for TechWorks, and I swore to never purchase from them again.

-Chris

[ChrisKnight]

By your own admission, the products were not defective. They simply weren't the right products for your Mac. You're making a ridiculously big deal out of $8. Get over it! :rolleyes:

OWC guarantees compatibility, and so if their product is in fact not compatible they should accept the return without a restocking fee. When you guarantee compatibility, a failure to be compatible is in effect a defect.

-Chris

[darwinian]

I've had some mixed experiences with OWC. Over about 8 years I guess, the majority have been fine. One or two were very poor, and I stopped using them for a couple of years or so (call it a time out). I tried them again recently and had a fine experience, but I think it's entirely possible to catch a customer service rep who (a) doesn't care or (b) is having a bad day or whatever. It happens to everyone, I think, from time to time. Every company seems to have this problem at some point, too.

While I agree that policies are stated, and customer should be aware of them, boy does it get tiring to be tracking down all that kind of info. Gives me yet another reason to buy local and from dealers whose policies are unambiguous and familiar.

[mgridgaway]

I've had good experiences with OWC on a number of occasions, but now I often just buy from Newegg because prices are typically cheaper and their RMA process is all online. I bought AData Ram for my iMac and it's worked perfectly since I got it and was about $10 cheaper than the stuff OWC sold at the time.

Still, I'm strongly considering buying a Newertech Guardian Maximus when I get the chance. Sans hard drives, of course... I can get them much cheaper on Newegg.

[dwsolberg]

I agree with what others have said. If everything goes smoothly, it's fine, but they have lousy customer service when something goes wrong. It's not that they're dishonest, but they do have this weakness. I've stopped ordering from them because of some issues I've had.

[z28z34waw]

This is my first real post on here but I have been floating around since December of 07 or Jan 08 before I bought my MacBook. Shortly after I got it I got the 4gb ram from OWC, no problems. Just tonight got the 320gb hd from them, after ordering it last saturday, again no problems. Also not a single problem switching it all out and transferring, thanks to all the info i've read on here beforehand :cool:

[yojitani]

I always felt that OWC was a little more pricey just because the advertise mac compatibility. The same parts, in my experience, could be ordered anywhere but without the reassurance, which in your case didn't work out.

[mgridgaway]

I always felt that OWC was a little more pricey just because the advertise mac compatibility. The same parts, in my experience, could be ordered anywhere but without the reassurance, which in your case didn't work out.

Bingo. That's the buzz word: "Mac Compatibility."

I've never met a hard drive that isn't compatible with a mac, and since switching to Intel, just about any appropriate Ram is compatible. Hell, with Patchburn, even CD drives are compatible.

Still, OWC offers some good options for external solutions, and their knowledge of macs in general is pretty helpful. Were I a first time shopper, I'd almost certainly choose OWC over Newegg, just to be sure.

[RedTomato]

Not getting into who's right or wrong here, but congrats to OWC for posting a reply to the OP on this thread.

[kamo]

I could not be happier with OWC. I ordered 4gb ram upgrade for my aluminum macbook, works perfectly despite rumors:

Blog post: http://soymint.com/node/5

[brop52]

I love their external drives and they were very accommodating with my MB RAM issues and RMAs (though Apple ultimately gave me a new computer with "Apple branded" RAM so they could research the issue with the third party RAM).

[leishan]

I get everything with www.transintl.com
The prices are always low, and the customer service is excellent.

Thanks for the link! These guys have pretty good prices!