AppleCare: Thumbs Up or Down?

[bmstrong]

How many of you purchase the extra AppleCare when making a purchase? Worth the extra expense? Or does the standard Apple warrenty do the trick?

[Mal]

Two big thumbs up. My wife's display just got replaced because the backlight was flickering, just a bit short of 3 years in. We sent it in on Friday and got it back today, all of course at no charge. I've had multiple parts and even an entire computer replaced by AppleCare when parts failed, which is fairly likely to happen, even though Mac's are quite reliable relative to most of the industry.

jW

[Dezlboy]

Don't forget that Apple Care also provides three years of telephone support dealing with software issues - even help with running the various programs. Apple Care got my 83 yr old (new to computers!) Mom over some hurdles, when I wasn't available. Well worth it.

[Eidorian]

eBay for it. There are quite a few sellers that specialize in only selling it.

[Sweetfeld28]

eBay for it. There are quite a few sellers that specialize in only selling it.

Agreed. For either all in one computers, or laptops, its totally worth it.

[edesignuk]

As others said, go the eBay route if you buy.

As to its value, that pretty much depends on if your Mac craps itself after 12 months but before 3 years.

If it does, and you have it, you'll be glad for it.

I got my AC for an MP on eBay for £63. Even if I don't end up using it I think it was worth while, Apple repairs aren't cheap. It would cost more that £63 just to get someone to look at it, let alone repair/replace anything.

[zama36]

Apple Care is light year's ahead of the extended warranties other companies provide.

Using Apple Care, I have had the following done:

Motherboard on a Mirrored Door G4 PowerMac replaced.
Airport Extreme replaced twice right after its initial launch.
Faulty Sony battery replaced after purchasing the Macbook Pro two years ago.
Countless hours on phone support.


It is worth it's weight in gold.

[SFStateStudent]

Haven't bought an iPhone or a Mac computer w/o AppleCare in the past few years, so it's always been an awesome add-on for my Apple purchases. Educational discount is really nice as well...:cool:

[SnowLeopard2008]

I've never bought AppleCare. Never had any problems either. But that's just me being a lucky person.

[peskaa]

Big thumbs up. I've bought it with every Mac I've owned.

[wiseguy27]

Agreed. For either all in one computers, or laptops, its totally worth it.


Especially for laptops/notebooks, it makes a lot of sense because of the (ab)use they're put through. ;)

[Nick.]

This is making me worried because my beauty of an iMac (Alu, 2.8 24") ran out of warrant 4 days ago but I didn't have the money at the time to buy AppleCare. argh are Mac's prone to just break :/ I bought it because of reliability..

[edesignuk]

This is making me worried because my beauty of an iMac (Alu, 2.8 24") ran out of warrant 4 days ago but I didn't have the money at the time to buy AppleCare. argh are Mac's prone to just break :/ I bought it because of reliability..No more so than anything else. Most likely to fail is your hard drive, but that's the same with any computer of any price from anywhere.

[Nick.]

No more so than anything else. Most likely to fail is your hard drive, but that's the same with any computer of any price from anywhere.

Thanks for the reassurance :/

I had a PC before this for 5 years and it's hard drive never failed, and also my PC before that was about 10 years old and that was always OK... the harddrive is user replaceable though I've seen people do it so I'd rather try replacing ti then just trash my Mac lol.

[edesignuk]

Thanks for the reassurance :/Just telling it like it is. The hard drive is the last remaining mechanical part, it's spinning like a nut case all the time your computer is on, at some point it will fail. Some will fail after 6 months, some will seemingly go on forever.

As you say, it's easily replaceable with parts off the self though, so it's not a big problem.

Your real costly problems come if your logic board or screen etc decide to take a turn for the worst. But enough of the doom and gloom!

[Bengt77]

For desktops it might be a waste of money, but for laptops it's a must. I mean, how rough do you handle your desktop? For most people, it (almost) never leaves it's place on the desk. Most laptops, on the other hand, are handled quite roughly and are taken everywhere. The cool thing about AppleCare is that it's internationally recognized. Buy it in Europe from eBay in the US, take your MacBook in for service in Hong Kong, and it'll be repaired for fee, no questions asked. Really cool Well worth the money. But please, do buy it from eBay, as it will be considerably cheaper than buying it directly from Apple.

[iphoner2010]

I dislike the AppleCare product for many reasons (although I just found out that for XMAS I'm getting a new MBP...and my parents bought AppleCare...grrrrrrr). First, it doesn't cover accidental damage. Proportionatly speaking, you can buy the Geek Squad warranty for $249/2yrs (AC for the MBP is $349/3yrs), plus the GS warranty is extendable (I'm unaware of Apple's extension policy). In today's world I would argue that the majority of repairs (at least for me) are due to accidents...and I don't want to pay for them. Second, be prepared to fight with apple over everything. It should be obvious that they sell this product to make money, so if they fix the product they aren't making the money that they wanted to make. Therefore, they will try to blame you every time. I've had numerous problems with my iPhone (thank you geniuses who want to comment...i know that an iPhone isn't a Mac), but once one person says no they open up a file on you and everyone else says no too (until you post a YouTube video and speak with the Director of Customer Relations who says, "oops...guess we got this one wrong!")...so no hard feelings, just NO ON APPLE CARE! :apple:

[neiltc13]

If you are a University student and buy online from the Apple Store for Higher Education then you get AppleCare included for free, but if you buy in store then you only get a 75% discount.

I dislike the AppleCare product for many reasons (although I just found out that for XMAS I'm getting a new MBP...and my parents bought AppleCare...grrrrrrr).

Maybe this is just my working class background speaking here, but you're getting a computer for Christmas that costs more than many of the cars people drive around in and you're angry? Wow.

[OneTrueBob]

If you might resell your computer within the time frame of AppleCare, I would recommend getting it. In an after-market sale, it can make the buyers more comfortable and you'll likely get more of your money out of the sale.

[NATO]

If you are a University student and buy online from the Apple Store for Higher Education then you get AppleCare included for free, but if you buy in store then you only get a 75% discount.

Just nitpicking, but you don't technically get Applecare for free with the UK Higher Ed store. You get your hardware warranty extended from 1 to 3 years but the telephone support remains as-is. You can 'uplift' this to full Applecare for approx £58 (depending on the computer you buy), a massive discount from the usual £273.

Personally, I've found that Apple's support guys seem to have difficulty even recognising the 3yr HE warranty, so I've always tended to get the Applecare uplift to ensure that they are willing to talk to me over the phone freely, and it registers on their system as having full Applecare.

On topic, I always get Applecare with Laptops, there's a lot more to go wrong compared to desktops, and they've been very good to me in replacing stuff (they even replaced an Airport Express that I bought seperately, but used with my old Powerbook - no questions asked!)

[rijiMacDij]

Unlike iphoner2010, I've had nothing other than exceptionally good experience from Apple resellers regarding AppleCare claims.

I've never been p*ucked around with, never been accused of abusing the product, never had a repair request refused, one laptop had approximately $3,000 worth of repairs carried out for free over a period of a year or so.

Definitely worth a look on eBay, no problem finding an APP less than half price. Have been caught once buying one that had already been activated.

To iMac Nick. I have tried to apply an APP a week or so after the first year was up. If you ask nicely the may be able to squeeze it through for you but not if you buy it on ebay!

Very important side benefit of having APP, is that your resale value at 2 Years is really good because of buyer confidence in your AppleCared Mac.

[Scepticalscribe]

Yes, I got Applecare for my MBP and see it as an investment and it gives me peace of mind. So, yes and yes to the OP's first two questions. Re the third, the standard Apple warranty is good for one year, whereas Applecare covers three.

Cheers and good luck

[UTclassof89]

Big thumbs up. I've bought it with every Mac I've owned.

yes--but did you ever actually have to USE it?

Many people don't realize purchasing a computer with most Gold or Platinum credit cards automatically doubles Apple's 1-year warranty (check your cardholder agreement), so AppleCare is really only offering you one additional year for all that money.

[tsice19]

I'll probably purchase Apple Care right before my warranty expires. I think it's worthwhile, since MB and potential repairs are not cheap.

[spacecadet610]

i'll second the opinion that if you have a laptop, you should definitely get applecare. i've had it save me lots of money. desktops i'm not so sure about as they tend to be more reliable.

[ucfgrad93]

I bought Apple Care on both my iMac and MBP, hopefully I'll never have to use it.

[Bengt77]

yes--but did you ever actually have to USE it?
Doesn't matter, in my opinion. With AppleCare, you buy reassurance. Somebody on these forums once said something like this: Without AppleCare, you constantly hope your computer doesn't break, while with AppleCare, you hope it does break.

I bought Apple Care on both my iMac and MBP, hopefully I'll never have to use it.
Exactly. Point proven.

[marbles]

Can be handy if you have a hardware problem after the initial 1 year warranty but they can be difficult to deal with (google!) your mileage may vary of course .

rj

[Davy.Shalom]

Oh god. Apple care is necessary when buying ANYTHING from apple. Their products are great, and work amazing well...for a time. Everything breaks at some point, but apple just seems to break more frequently. Anyway, their products are delicate, and even treating something well will not keep it from needing the warranty. It is a small price to pay once you consider this situation-your superdrive breaks in your macbook, and the warranty is out (the one year warranty) and you have no apple care. Apple says they will repair it, then smacks you with a 300 dollar bill. Then your monitor backlight goes out...another large sum.-

IT IS DEFINATELY WORTH IT.

[JoeG4]

Applecare is an extended warranty, NOT insurance - it only covers the stuff the OEM 1 year warranty covers. Therefore, technically you shouldn't buy it expecting that they'll replace the hard drive 2 years in because you dropped the computer (though, it's not impossible to talk them into it anyway!)

Likewise, I doubt during the 1st year that Apple will give you better treatment because you bought the warranty (they never did for me and in my family I've purchased uh.. 7 macs now?)

It's still nice, but a homeowners policy rider may make more sense, those can cover almost anything!

On another note, it depends on your tolerance - functionally, I've yet to have an Apple product die on me, and that included my 7 year old QS G4 (which is probably still in operation today). Cosmetically, hahahahahahahahah yeah whatever.

My PBG4 got tons of use (and my macbook currently does), the only damage to them is cosmetic.

[hexonxonx]

I won't ever waste my money on an extended warranty on anything electronic. Since 1993 when I bought a real computer, I have never had a single computer ever fail on me. Only thing to ever fail was a drive after several years. The iMac is nearly a year old.

I now have a Mac Pro 8 core and an iMac allong with two recent HP notebooks. Never considered a warranty for any of them.

[UTclassof89]

Doesn't matter, in my opinion. With AppleCare, you buy reassurance. Somebody on these forums once said something like this: Without AppleCare, you constantly hope your computer doesn't break, while with AppleCare, you hope it does break.


Exactly. Point proven.

Those are both idiotic arguments. No one hopes their computer breaks, and of course it matters if you use something you spend your money on.

[Airforcekid]

:apple:It been worth it to me. I would get it after the first year is up.:apple: