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View Full Version : Dropped & dented my beloved AIR :(




benkheng
Dec 27, 2008, 08:25 AM
somebody shoot me.

it wasnt a big drop just 0.5m or so, it slipped off my bedside table and i even managed to break the fall a little with my foot or it would have been worse.

but now there's a little dent on the top casing behind the LED, or rather right on the outer casing bottom edge (edge underneath apple logo)... so its a nightmare cos it gets in the way of opening and closing it, so it clicks slightly. it seems pretty minor & cosmetic and doesn't look like serious structural damage. machine is working fine.

i guess i gotta get it replaced by i just know that i'm gonna get shafted... has anyone had it replaced before? any indication of the cost? or is it possible to bring it somewhere to have the dent restored? i could live with the scratches but the dent is quite unsightly and the clicking thing might just get worse.

sigh...

somebody shoot me.

:(



JackMaurer
Dec 27, 2008, 08:35 AM
When I bought my Macbook Pro from a registered re-seller their exact words were


"Get it insured, these aren't cheap to fix"

So I'm guessing no it wont be cheap and yes you will get shafted

CastrolSyntec
Dec 27, 2008, 08:39 AM
its probs covered by ur home insurance.

it could get worse, don't wait.

Solemony
Dec 27, 2008, 10:03 AM
Get it fixed before it gets any worst...O.O

Ironic
Dec 27, 2008, 10:08 AM
take it a a scar of love, and move on.

GoCubsGo
Dec 27, 2008, 10:11 AM
so its a nightmare cos it gets in the way of opening and closing it, so it clicks slightly.



it seems pretty minor & cosmetic and doesn't look like serious structural damage. machine is working fine.


Which is it? cosmetic or structural? Because a dent on the top that somehow gets in the way of the lid opening seems more than cosmetic.

Can you post pics? It seems pointless to discuss without pics. As for repairs, accidental damage is never covered by Apple. Do you have homeowners insurance (as someone mentioned)? Your deductible is hopefully low and should be easy enough to pay to get a new laptop.

take it a a scar of love, and move on.
Dude seriously. You need to start reading the posts. I get wanting to post as much as possible and as fast as possible, but basically you're just spewing out random thoughts. He clearly stated there was something wrong, while he didn't commit to it being structural or cosmetic, there is a bit more here than a "scar of love".

Ironic
Dec 27, 2008, 10:18 AM
Dude seriously. You need to start reading the posts. I get wanting to post as much as possible and as fast as possible, but basically you're just spewing out random thoughts. He clearly stated there was something wrong, while he didn't commit to it being structural or cosmetic, there is a bit more here than a "scar of love".[/QUOTE]

I have read it, it might work it's self out over time, i have seen it many times, and yes, photos would help.

fredf
Dec 27, 2008, 10:25 AM
I bought my MBA 4 weeks ago. I was all excited and immediately ran off the the Software Commons at the University of Toronto to get some discounted software. I then put the MBA in my knapsack and without realizing I hadn't zipped it up, I whipped around and out flew the laptop.
All dented (although it worked just fine). I was sick.
And this happened the very day after I took delivery of the MBA.

Anyway, both the bottom and top of the case were damaged. I took it to the UofT Computer Shop and they gave me a discounted price to repair it.
The total was $1175!!!!!
The top case only comes with the LCD screen--ie: you cannot purchase the case without the screen. So that came to $700 just for the top. The bottom aluminum shell was only about $170. Then there was 2-3 hours of labour and taxes.

I bought the MBA on a platinum VISA card (for exactly this reason). My home insurance said they would pay but I have a $500 deductable. The VISA insurance covered the $500 and my home he rest.

What a nuisance and a scare. I know own an Incase cover and am really careful with the machine.
I must admit, though, I was surprised at the amount of damage caused by the accident.

good luck.

MacDawg
Dec 27, 2008, 10:25 AM
I have read it, it might work it's self out over time, i have seen it many times, and yes, photos would help.

Dents work themselves out over time? Seriously? You have seen this?

Woof, Woof - Dawg http://homepage.mac.com/k.j.vinson/pawprint.gif

GoCubsGo
Dec 27, 2008, 10:32 AM
I bought my MBA 4 weeks ago. I was all excited and immediately ran off the the Software Commons at the University of Toronto to get some discounted software. I then put the MBA in my knapsack and without realizing I hadn't zipped it up, I whipped around and out flew the laptop.
All dented (although it worked just fine). I was sick.
And this happened the very day after I took delivery of the MBA.

Anyway, both the bottom and top of the case were damaged. I took it to the UofT Computer Shop and they gave me a discounted price to repair it.
The total was $1175!!!!!
The top case only comes with the LCD screen--ie: you cannot purchase the case without the screen. So that came to $700 just for the top. The bottom aluminum shell was only about $170. Then there was 2-3 hours of labour and taxes.

I bought the MBA on a platinum VISA card (for exactly this reason). My home insurance said they would pay but I have a $500 deductable. The VISA insurance covered the $500 and my home he rest.

What a nuisance and a scare. I know own an Incase cover and am really careful with the machine.
I must admit, though, I was surprised at the amount of damage caused by the accident.

good luck.


Well, the laptop is entirely flimsy to some degree. It's so thin and light. I know I was walking around the house yesterday looking for my plug while I was holding it and I nearly tossed it on the couch. Not that it would have hurt much, but I seem to forget. Coming from a 4-year old powerbook, this MB Air is far too light!

Dents work themselves out over time? Seriously? You have seen this?

Woof, Woof - Dawg http://homepage.mac.com/k.j.vinson/pawprint.gif

If this is true then there will be a lot of happy campers around here!

maccompaq
Dec 27, 2008, 10:45 AM
somebody shoot me.

it wasnt a big drop just 0.5m or so, it slipped off my bedside table and i even managed to break the fall a little with my foot or it would have been worse.

but now there's a little dent on the top casing behind the LED, or rather right on the outer casing bottom edge (edge underneath apple logo)... so its a nightmare cos it gets in the way of opening and closing it, so it clicks slightly. it seems pretty minor & cosmetic and doesn't look like serious structural damage. machine is working fine.

i guess i gotta get it replaced by i just know that i'm gonna get shafted... has anyone had it replaced before? any indication of the cost? or is it possible to bring it somewhere to have the dent restored? i could live with the scratches but the dent is quite unsightly and the clicking thing might just get worse.

sigh...

somebody shoot me.

:(

Take it in for a fix. It will only cost $975, well worth it!

McGilli
Dec 27, 2008, 12:29 PM
(this is for everyone)

You damage your MBA. it costs $1000 to fix it and you do.

Next year you want to sell it:

Is it like selling a damaged and repaired car? Do you disclose that you paid for over $1000 in repairs to the product you are selling? Or do you not say anything and sell it as 'like new' condition?

Kalmia
Dec 27, 2008, 12:37 PM
Since it's accidental damage and therefore not covered by Apple's warranty, you're likely to get a better rate from MacService for a simple case replacement. Case parts are $275-$295 and the screen replacement is $445. They'll send you a box. I've done business with them in the past, and I've been very pleased with the results, so I can confidently recommend them!

http://www.macservice.com/macbookair.html

Sorry to hear about this--I hope you can get it sorted in short order, somehow or another! :(

thegosh
Dec 27, 2008, 01:16 PM
Not sure if this applies to you, but as I have posted before, if you bought your MBA with an Amex recently (the last 90 days), you're covered through buyer protection:


Purchase Protection: Protects covered items for up to 90 days from the date of purchase if it is stolen or accidentally damaged.

if you bought it recently with another CC, check your terms and conditions...

all my electronics purchases go on my Amex for this very reason. good luck...

EnderTW
Dec 28, 2008, 03:44 AM
If you bought it with-in 14 days, take it back and demand an exchange.

Just claim that is how you got it when it was opened you were shocked/appalled.

I had this happen to me once and I got it exchanged. They can't really call you out on it since it is within 14 days and it's their burden to prove.

Hey Jude
Dec 28, 2008, 07:49 AM
(this is for everyone)

You damage your MBA. it costs $1000 to fix it and you do.

Next year you want to sell it:

Is it like selling a damaged and repaired car? Do you disclose that you paid for over $1000 in repairs to the product you are selling? Or do you not say anything and sell it as 'like new' condition?

I would give the laptop to my brother, but if I sold it I would advise prospective buyer that the computer was dropped and fixed. I like to think that what goes around, comes around.

If you bought it with-in 14 days, take it back and demand an exchange.

Just claim that is how you got it when it was opened you were shocked/appalled.

I had this happen to me once and I got it exchanged. They can't really call you out on it since it is within 14 days and it's their burden to prove.

At the risk of sounding holier-than-thou, your suggestion borders on illegal at worst, and unethical at best. I would just file it against my homeowner's insurance, and most likely VISA/MC would cover deductible, as has been suggested. I purchase everything, small or large, on a credit card, always.

I am only speaking for myself, of course;)

Jude

Ironic
Dec 28, 2008, 09:02 AM
Dents work themselves out over time? Seriously? You have seen this?

Woof, Woof - Dawg http://homepage.mac.com/k.j.vinson/pawprint.gif

Duh......the ability to open and close the screen without a pop noise:(

GoCubsGo
Dec 28, 2008, 09:29 AM
If you bought it with-in 14 days, take it back and demand an exchange.

Just claim that is how you got it when it was opened you were shocked/appalled.

I had this happen to me once and I got it exchanged. They can't really call you out on it since it is within 14 days and it's their burden to prove.
Unfortunately for you what you're doing is actually wrong. It is actually not the store's burden to prove as the store knows what a drop looks like. I don't give any credit to Apple store employees, but then again they're not retards. Clearly you have no idea what "burden of proof" means short of doing a quick google search.

I hope I never see you complain about Apple pricing because when you do this, you're directly contributing to higher prices due to theft. And yes, it is basically theft.

Duh......the ability to open and close the screen without a pop noise:(

WTF are you talking about? Dents working themselves out have nothing to do with a "popping" noise.

uniforms
Dec 28, 2008, 09:31 AM
I've read all the posts here, and I agree with most....however, I strongly disagree with the post that suggests you take it back and state it was the condition was the way you bought it. How do we expect any retailer to stay in business if every one did this? They would surely all go out of business or we all would have to pay much higher prices to absorb such losses. We all have to take responsibility for our actions. I am sorry about your dent or any other dents or problems folks have with their macbook air. I think coming online and asking for help is great. But to expect a free ride for something that happens is not a responsible thing. We just have to be careful with our beloved apples! Treat them with care. Happy New Year to all.

MacDawg
Dec 28, 2008, 09:32 AM
If you bought it with-in 14 days, take it back and demand an exchange.

Just claim that is how you got it when it was opened you were shocked/appalled.

I had this happen to me once and I got it exchanged. They can't really call you out on it since it is within 14 days and it's their burden to prove.

Great... you have just solved the long standing mystery as to why Macs cost more... thanks!

Woof, Woof - Dawg http://homepage.mac.com/k.j.vinson/pawprint.gif

archipellago
Dec 28, 2008, 01:40 PM
Unfortunately for you what you're doing is actually wrong. It is actually not the store's burden to prove as the store knows what a drop looks like. I don't give any credit to Apple store employees, but then again they're not retards. Clearly you have no idea what "burden of proof" means short of doing a quick google search.

I hope I never see you complain about Apple pricing because when you do this, you're directly contributing to higher prices due to theft. And yes, it is basically theft.



WTF are you talking about? Dents working themselves out have nothing to do with a "popping" noise.

over here in the UK...burden of proof in this case would fall with the retailer.

Ironic
Dec 28, 2008, 02:45 PM
Unfortunately for you what you're doing is actually wrong. It is actually not the store's burden to prove as the store knows what a drop looks like. I don't give any credit to Apple store employees, but then again they're not retards. Clearly you have no idea what "burden of proof" means short of doing a quick google search.

I hope I never see you complain about Apple pricing because when you do this, you're directly contributing to higher prices due to theft. And yes, it is basically theft.



WTF are you talking about? Dents working themselves out have nothing to do with a "popping" noise.


Who said they did?

"so its a nightmare cos it gets in the way of opening and closing it, so it clicks slightly."

HLdan
Dec 28, 2008, 02:51 PM
If you bought it with-in 14 days, take it back and demand an exchange.

Just claim that is how you got it when it was opened you were shocked/appalled.

I had this happen to me once and I got it exchanged. They can't really call you out on it since it is within 14 days and it's their burden to prove.

BOOOOOOO! Completely wrong to encourage dishonesty and lying. Can't wait, your day will come that someone will take advantage of you and pull the wool over your eyes and steal from you. :p

Ironic
Dec 28, 2008, 02:57 PM
BOOOOOOO! Completely wrong to encourage dishonesty and lying. Can't wait, your day will come that someone will take advantage of you and pull the wool over your eyes and steal from you. :p

Karma will sneak up on you and get you good

iBookG4user
Dec 28, 2008, 03:02 PM
Duh......the ability to open and close the screen without a pop noise:(

You do realize that this could make it worse rather than better, correct?

Ironic
Dec 28, 2008, 03:40 PM
You do realize that this could make it worse rather than better, correct?Just saying some people have had luck losing the clicks and pops over time, what the OP does it up to him.

California
Dec 28, 2008, 03:43 PM
I bought my MBA 4 weeks ago. I was all excited and immediately ran off the the Software Commons at the University of Toronto to get some discounted software. I then put the MBA in my knapsack and without realizing I hadn't zipped it up, I whipped around and out flew the laptop.
All dented (although it worked just fine). I was sick.
And this happened the very day after I took delivery of the MBA.

Anyway, both the bottom and top of the case were damaged. I took it to the UofT Computer Shop and they gave me a discounted price to repair it.
The total was $1175!!!!!
The top case only comes with the LCD screen--ie: you cannot purchase the case without the screen. So that came to $700 just for the top. The bottom aluminum shell was only about $170. Then there was 2-3 hours of labour and taxes.

I bought the MBA on a platinum VISA card (for exactly this reason). My home insurance said they would pay but I have a $500 deductable. The VISA insurance covered the $500 and my home he rest.

What a nuisance and a scare. I know own an Incase cover and am really careful with the machine.
I must admit, though, I was surprised at the amount of damage caused by the accident.

good luck.

At that price, I hope you got to keep the dented parts.

You could have sold that screen etc.

bobbleheadbob
Dec 28, 2008, 04:19 PM
I think you should just move past it and be thankful it stills works and the damage is cosmetic. Be more careful with it next time.

EnderTW
Dec 29, 2008, 05:14 AM
I don't lose any sleep at night for having a dent free macbook air.

Anyways, hope it works out for the best.

EnderTW
Dec 29, 2008, 05:19 AM
Unfortunately for you what you're doing is actually wrong. It is actually not the store's burden to prove as the store knows what a drop looks like. I don't give any credit to Apple store employees, but then again they're not retards. Clearly you have no idea what "burden of proof" means short of doing a quick google search.

I hope I never see you complain about Apple pricing because when you do this, you're directly contributing to higher prices due to theft. And yes, it is basically theft.



WTF are you talking about? Dents working themselves out have nothing to do with a "popping" noise.

Law is what I practice. I think I know a thing or two about merchant-consumer contracts. At least I hope so. :)

Secondly, to everyone complaining about pricing. Your points are moot considering other major retail chains and/or distribution companies share similar return policies. Furthermore, the price of a good is not heavily weighted on probability of returns, let alone defective returns. It is absurd to believe that my return or returns like mine is the direct cause of what some of you describe as "High prices" by Apple.

Jessica, I can only laugh at your libel, I am not a thief.

Irregardless, no reason to attack people on the forums. I have been treated very well by Apple and I would like to think I have treated them very well as well.

Good night! :)

dudup
Dec 31, 2008, 03:47 AM
(...) but now there's a little dent on the top casing behind the LED, or rather right on the outer casing bottom edge (edge underneath apple logo)... so its a nightmare cos it gets in the way of opening and closing it, so it clicks slightly. it seems pretty minor & cosmetic and doesn't look like serious structural damage. machine is working fine.

Dude, I know EXACTLY how you feel. See the crappy picture of mine attached.

I was completely mad about it, but since its a 1st gen, I got over it, because it already lost a ton of resell value since the last update. So I'm going to stick to this scarred babe until at least 3 revisions, I believe.

KyPosey
Dec 31, 2008, 05:18 AM
ouch!

Sorry.

andreab35
Dec 31, 2008, 06:38 AM
Dude, I know EXACTLY how you feel. See the crappy picture of mine attached.

I was completely mad about it, but since its a 1st gen, I got over it, because it already lost a ton of resell value since the last update. So I'm going to stick to this scarred babe until at least 3 revisions, I believe.

Ouchie... I'm sorry about that, and I'm sorry to the OP also.

It's hard having precious items like these taking a hard hit.
But we've gotta realize it's not the end of the world.
If it didn't happen now, it could have happened sometime in the future.
Get the high hopes on, it matters what's on the inside, not the outside. ;)

dudup
Dec 31, 2008, 02:54 PM
There's an enormous potential for this on the MBA, because the inner side of the lowest corners of the display are completely empty.

It doesn't require a huge impact to bend it like this, since the back of the display is a thin aluminum sheet.

On the new MBs and MBPs, this does not happen, because that very same spot is filled by the front bezel of the screen.

I don't know if it's a design flaw, but definitely if it was an MB, it would bent like this, and now it's scratching the unibody.

TheRiseofTheFal
Dec 31, 2008, 03:15 PM
Law is what I practice. I think I know a thing or two about merchant-consumer contracts. At least I hope so. :)



Irregardless, no reason to attack people on the forums. I have been treated very well by Apple and I would like to think I have treated them very well as well.

Good night! :)

I'm glad you practice law, but whatever firm allows you to practice would be appalled you used a mostly made up word "irregardless" to sound intelligent, while chiding jessica for libel.

It is an accepting forum and everyone is entitled to their own opinions, but one must accept that not everyone is going to have the same opinion REGARDLESS if you know the law codes or not

SFStateStudent
Jan 2, 2009, 03:33 AM
If you bought it with-in 14 days, take it back and demand an exchange. Just claim that is how you got it when it was opened you were shocked/appalled. I had this happen to me once and I got it exchanged. They can't really call you out on it since it is within 14 days and it's their burden to prove...Law is what I practice. I think I know a thing or two about merchant-consumer contracts. At least I hope so. :)...Jessica, I can only laugh at your libel, I am not a thief.

All this said, I wouldn't further contend that you are a thief, but I would call into question your "ethics" thereby, hopefully you would lose some sleep over the way you conduct yourself with regards to the "advice" of returning the aforementioned property that was damaged by the purchaser and not the manufacturer or distributor.

Irregardless, no reason to attack people on the forums. I have been treated very well by Apple and I would like to think I have treated them very well as well. Good night! :)

What kind of attorney uses the word Irregardless in their rebuttal? Please tell me that you ONLY prepare legal documents for corporations! A litigator on my behalf, would NEVER happen...:eek:

EnderTW
Jan 2, 2009, 05:18 AM
Rebuttal?

LOL.

Irregardless play nice.

carichard
Jan 2, 2009, 01:04 PM
My 2nd Gen Air was in its protective case, sitting on a chair at Starbucks when it fell to the floor. It hit right on the corner onto the hard floor and even with the padding it bent the corner of the top case down so that it interfered with the opening and closing of the screen.

I went home, got out the pliers and bent it back up. The corner looks distorted, but the computer is fully functional. FYI it was only 2 days old.

The trade off of having a light computer is that it's never going to have the strength of a Panasonic Toughbook. I'll take the light computer and take my chances.

alphaod
Jan 2, 2009, 01:57 PM
Rebuttal?

LOL.

Irregardless play nice.

Lawyers and politicians… stay away!

petermcphee
Jan 2, 2009, 02:12 PM
I'm glad you practice law, but whatever firm allows you to practice would be appalled you used a mostly made up word "irregardless" to sound intelligent, while chiding jessica for libel.

It is an accepting forum and everyone is entitled to their own opinions, but one must accept that not everyone is going to have the same opinion REGARDLESS if you know the law codes or not

I hate it when people get to post in front of me and then say what I was going to say but better.

EDIT: I guess I can add this: Wherever Ender supposedly practices law (if it is in the US) is governed by a code of ethics or a code of professional responsibility. Fraud of this type would most certainly be in breach of that code. Irregardless of his/her opinions to the contrary.

darngooddesign
Jan 3, 2009, 04:33 PM
You might be able to fix it yourself.

Tinknock71
Jan 3, 2009, 06:35 PM
Just get a speckcase or another brand and cover it up! that way you don't have to see the dent eveyday and be reminded of it.

ZX81
Jan 4, 2009, 10:08 AM
All in all ...

Price of lightness is fragility ... and it's our choice to live with.

Should get more than one repair quote ... especially if the one you have seems exhorbitant.

Last but not least ...

Irrespective of anything of this thread, show me an ethical lawyer :rolleyes:

mac&cheesey
Jan 4, 2009, 04:48 PM
Law is what I practice.

I hope you practice law with more ethics than you display at your end of the merchant/consumer relationship.

Secondly, to everyone complaining about pricing. Your points are moot considering other major retail chains and/or distribution companies share similar return policies. Furthermore, the price of a good is not heavily weighted on probability of returns, let alone defective returns. It is absurd to believe that my return or returns like mine is the direct cause of what some of you describe as "High prices" by Apple.

Your fraudulent returns may not be the direct cause of "high prices" by Apple, but you are foolish to believe that fraud and other malicious loss are not factored into the pricing structure.

Jessica, I can only laugh at your libel, I am not a thief.

A thief, maybe not. A fraudulent liar, definitely. (In this example at least.)

Irregardless, no reason to attack people on the forums. I have been treated very well by Apple and I would like to think I have treated them very well as well.

Regardless of what you may "like to think", lying to, defrauding and taking advantage of a company is not a demonstration of having "treated them very well".

EnderTW, your post reminds me of a quote... "99% of lawyers give the rest a bad name". ;)

Off topic but since it's also been commented on in this thread, irregardless is generally considered incorrect. See http://www.reference.com/search?q=Irregardless

Regards,
m&c

darngooddesign
Jan 4, 2009, 06:13 PM
Rebuttal?

LOL.

Irregardless play nice.

Irregardless of what, bad grammar? :D