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New MacBook Stuck in Incheon, Korea

P

pbonningue

macrumors newbie
Original poster
Jan 1, 2009
6
0
Good morning,

I ordered my Macbook on the 26th of December, 27th.
On the 30th in the morning it was tracked in Incheon, Korea. Ever since (about 3 days) it is stuck there, the shipping status did not evolve. Usually it take a few hours, according to the print Screens I met on the web...

Does anyone face the same problem?

Thx in advance for your help,

Pierre Bonningue
 
Lone Deranger

Lone Deranger

macrumors 68000
Apr 23, 2006
1,895
2,138
Tokyo, Japan
It's the xmas/new years holliday season. Lot's of people stop working. Including couriers and postal services. That's just how it is. Give it a few days.
 
Chundles

Chundles

macrumors G5
Jul 4, 2005
12,037
493
Give these guys a call - they were always going to Incheon:
 

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mkrishnan

mkrishnan

Moderator emeritus
Jan 9, 2004
29,776
15
Grand Rapids, MI, USA
pbonningue said:
the shipping status did not evolve.
Click to expand...

Besides the holidays, what's more likely is that the package got to an international border somewhere and is awaiting a customs clearance. Usually at this stage you lose a few days (especially over a weekend or a holiday) while the package is being cleared, and it's also not too unusual to not see updates on tracking status.

So you ordered this thing on the 26th... what was the promised delivery time, in business days, and how many business days has it been?
 
P

pbonningue

macrumors newbie
Original poster
Jan 1, 2009
6
0
Thanks guy for your quick replies!
Apple promised the delivery would be for the 30th of December, and so was UPS. I would like to call them probably tomorrow but was unable to find the phone number...

Folowing the tracking status, clearance has already been realised in Germany (but that are only papers, the package seems to be still in Incheon)

Package Progress
Location Date Local Time Description
INCHEON,
KR 12/30/2008 7:16 A.M. ARRIVAL SCAN
SHANGHAI,
CN 12/30/2008 4:46 A.M. DEPARTURE SCAN
KOELN (COLOGNE),
DE 12/29/2008 2:00 P.M. PACKAGE DATA PROCESSED BY BROKERAGE. WAITING FOR CLEARANCE / RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY
12/29/2008 1:32 P.M. PACKAGE DATA PROCESSED BY BROKERAGE. WAITING FOR CLEARANCE
SHANGHAI,
CN 12/29/2008 3:40 P.M. EXPORT SCAN
12/29/2008 3:29 P.M. ORIGIN SCAN
SHANGHAI,
CN 12/27/2008 7:24 P.M. ORIGIN SCAN
CN 12/27/2008 7:34 A.M. BILLING INFORMATION RECEIVED



Tracking results provided by UPS: 01/01/2009 6:57 A.M. ET

I should probably be more patient it is only 3 business days, but packages usually stay a few hours (2 from what I saw) in Incheon and mine is already there for more than 2 days.

Best regards to all, thanks for your help,

Best wishes for year 2009,

Pierre
 
mkrishnan

mkrishnan

Moderator emeritus
Jan 9, 2004
29,776
15
Grand Rapids, MI, USA
Apple does seem somewhat overly optimistic with their promise dates sometimes... hopefully it should arrive to you tomorrow (2 Jan 09) rather than having to wait until Monday.
 
The Samurai

The Samurai

macrumors 68020
Dec 29, 2007
2,051
738
Glasgow
I sent out a package via UPS on 19th December (UK to China) and UPS said it was scheduled to be delivered on the 31st. 31st comes and goes and they've 're-scheduled the shipping date' and now its due on the 5th of January.
 
C

cogsinister

macrumors 6502a
Aug 24, 2006
541
0
Fredericton NB Canada
pbonningue said:
Thanks guy for your quick replies!
Apple promised the delivery would be for the 30th of December, and so was UPS. I would like to call them probably tomorrow but was unable to find the phone number...

Folowing the tracking status, clearance has already been realised in Germany (but that are only papers, the package seems to be still in Incheon)

Package Progress
Location Date Local Time Description
INCHEON,
KR 12/30/2008 7:16 A.M. ARRIVAL SCAN
SHANGHAI,
CN 12/30/2008 4:46 A.M. DEPARTURE SCAN
KOELN (COLOGNE),
DE 12/29/2008 2:00 P.M. PACKAGE DATA PROCESSED BY BROKERAGE. WAITING FOR CLEARANCE / RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY
12/29/2008 1:32 P.M. PACKAGE DATA PROCESSED BY BROKERAGE. WAITING FOR CLEARANCE
SHANGHAI,
CN 12/29/2008 3:40 P.M. EXPORT SCAN
12/29/2008 3:29 P.M. ORIGIN SCAN
SHANGHAI,
CN 12/27/2008 7:24 P.M. ORIGIN SCAN
CN 12/27/2008 7:34 A.M. BILLING INFORMATION RECEIVED



Tracking results provided by UPS: 01/01/2009 6:57 A.M. ET

I should probably be more patient it is only 3 business days, but packages usually stay a few hours (2 from what I saw) in Incheon and mine is already there for more than 2 days.

Best regards to all, thanks for your help,

Best wishes for year 2009,

Pierre
Click to expand...

I cant understand why the package went from China to Germany then back to Cnina then to Korea ?

Am i reading the tracking info wrong ?
 
P

pbonningue

macrumors newbie
Original poster
Jan 1, 2009
6
0
cogsinister said:
I cant understand why the package went from China to Germany then back to Cnina then to Korea ?

Am i reading the tracking info wrong ?
Click to expand...

In my understanding, the package has not been procesed in Germany, but only the Pqckqge Data...I guess papers, bills and other prooves that the item is in law are electronically sent to Gremany checked and when approval is received the item can go on the travel through European Union...

Best regards,

Pierre
 
P

pbonningue

macrumors newbie
Original poster
Jan 1, 2009
6
0
You are all right...I should be more patient and more compasionate with all guys working in this period!!

Thks all for your replies

Regards,
 
likemyorbs

likemyorbs

macrumors 68000
Jul 20, 2008
1,956
5
NJ
all this trouble for a macbook? im assuming the OP doesnt have any apple stores or best buys in the area?
 
P

pbonningue

macrumors newbie
Original poster
Jan 1, 2009
6
0
Both right guys...I am from an "old country", France!

No Best Buys, No Apple Store close home, and the desire to set personaly my new Macbook.

Regards,
 
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