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View Full Version : I wrote Steve Jobs and I got a reply!



Kermit the frog
Jan 11, 2009, 07:19 AM
I wrote Steve an email it's not officially from Steve himself but from Daniel Jasso Corporate Executive Relations Apple. I wonder if this is for real and I will finally get my problems solved~~


neiltc13
Jan 11, 2009, 07:21 AM
Where did you write it? On a wall or on a piece of paper or what?

Seems a little odd to just write Steve Jobs somewhere!
Kermit the frog
Jan 11, 2009, 07:27 AM
An email....wow i thought that would of been self explanatory
Theophany
Jan 11, 2009, 07:34 AM
An email....wow i thought that would of been self explanatory

That leads me to ask if you know what 'self-explanatory' means?
Kermit the frog
Jan 11, 2009, 07:45 AM
That leads me to ask if you know what 'self-explanatory' means?


i just wanted to share....i don't need to be attacked by you
Crawn2003
Jan 11, 2009, 08:17 AM
An email....wow i thought that would of been self explanatory

I think the poster meant what was the email address....

Crawn
Pixellated
Jan 11, 2009, 08:17 AM
i just wanted to share....i don't need to be attacked by you

Show us the email then... anyone can post saying what you did...
PowerFullMac
Jan 11, 2009, 08:26 AM
Screenshots or it didn't happen.
jamin100
Jan 11, 2009, 08:33 AM
Yes, I have done this before. Its usually sjobs@apple.com.
I got contacted by a VIP customer relations member and they did sort out my problems where applecare wouldnt.
Kermit the frog
Jan 11, 2009, 08:34 AM
http://i31.photobucket.com/albums/c399/accmaseedbun/Picture1-2.jpg
PowerFullMac
Jan 11, 2009, 08:34 AM
Yes, I have done this before. Its usually sjobs@apple.com.
I got contacted by a VIP customer relations member and they did sort out my problems where applecare wouldnt.

Oh yes, I have actually heard of this happening quite a few times in the past.
irmongoose
Jan 11, 2009, 08:37 AM
Good onya! Now make that phone call and get the ball rolling.


irmongoose
jamin100
Jan 11, 2009, 08:57 AM
Show us the email then... anyone can post saying what you did...

Screenshots or it didn't happen.

There you go ^^^^
PowerFullMac
Jan 11, 2009, 08:59 AM
There you go ^^^^

Yep, saw.

Kermit the frog, good luck getting the MBP replaced.
Kermit the frog
Jan 11, 2009, 09:11 AM
Yep, saw.

Kermit the frog, good luck getting the MBP replaced.

do you think i have a better chance getting it replaced now since this person contacted me
PowerFullMac
Jan 11, 2009, 09:37 AM
do you think i have a better chance getting it replaced now since this person contacted me

Depends what the number is that they gave you, if it's just a normal one then no but it's some sorta special one (which I dont think is likely) then maybe but seeing as you have your AppleCare and the laptop gave you so much grief you will probably get a replacement anyway.
Surely
Jan 11, 2009, 03:37 PM
do you think i have a better chance getting it replaced now since this person contacted me

Email him your phone number and let him call you. That would work better than calling and having to explain everything again.
andreab35
Jan 11, 2009, 04:29 PM
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5G77 Safari/525.20)

I am interested in this. Please post what happens Kermit! I hope you end up with a replacement MBP!
Kermit the frog
Jan 11, 2009, 04:37 PM
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5G77 Safari/525.20)

I am interested in this. Please post what happens Kermit! I hope you end up with a replacement MBP!


I hope I get a replacement too!!! school starts for me next week and I need a computer that's not going to fail on me very other week.
fab5freddy
Jan 11, 2009, 04:59 PM
Did you get a replacement MBP ?

would like to know the answer !
Luftwaffles
Jan 11, 2009, 07:39 PM
Dan is a very nice guy and he'll treat you very well :)

Yes, that response is for real. I worked with Dan about 3 weeks ago to get a dead fan replaced in my MBP. The Apple Store refused me under warranty but Dan set things straight and got the laptop fixed for free over the weekend (right before Christmas, even!)

With those kinds of problems occurring, I don't see any reason why they shouldn't replace your laptop. Best of luck, I'm sure things will work out wonderfully for you.
Theophany
Jan 11, 2009, 10:26 PM
i just wanted to share....i don't need to be attacked by you

There was no attack. :confused: You tersely said your post was self-explanatory and it wasn't.
twoodcc
Jan 11, 2009, 11:42 PM
good luck getting it replaced. it seems like you have a good shot at it. i've had good experiences with apple in the past, so maybe they'll come thru for you. keep us updated!
Kermit the frog
Jan 13, 2009, 02:02 AM
::::Update::::

Just been playing phone tag with the apple relations person. Hopefully something happens soon!! my mbp has just about died :(:(:(:(
Kermit the frog
Jan 13, 2009, 11:07 AM
:::UPDATE::::

I"m on the phone right now with Daniel. The only thing they can do is REPAIR my computer....they won't replace it. I'm so pissed off who's to say it's not gonna mess up again after they send it back too me?!?!? is there anything else I can do or say to persuade them into a replacement/?
maxvamp
Jan 13, 2009, 11:30 AM
Where did you write it? On a wall or on a piece of paper or what?

Seems a little odd to just write Steve Jobs somewhere!

What I love about this comment is that it takes me back to when I used to listen to Derek and Clive ( Dudley Moore, and Peter Cook ) albums.

One of the arguments they got into on the record was that Derek had sent letters to people such as Ms. Thatcher, by simply writing a letter and posting it. No stamp, no address, ne envelope, nothing, he just bunged it in the post box. Another time, he sent Roger round to deliver it. He didn't tell Roger where, he just sent Roger Round!!!!

Later, I stopped drinking.

Max.
aristobrat
Jan 13, 2009, 12:16 PM
who's to say it's not gonna mess up again after they send it back too me?!?!?
Who's to say that it IS going to mess up again after they send it back to you?

And if it does, then you have way more ground to stand upon to ask for a replacement.

Until then, ... where is the logic on Apple replacing your equipment when the odds are highly in favor of it just needing a one-time repair?
neiltc13
Jan 13, 2009, 12:25 PM
What I love about this comment is that it takes me back to when I used to listen to Derek and Clive ( Dudley Moore, and Peter Cook ) albums.

One of the arguments they got into on the record was that Derek had sent letters to people such as Ms. Thatcher, by simply writing a letter and posting it. No stamp, no address, ne envelope, nothing, he just bunged it in the post box. Another time, he sent Roger round to deliver it. He didn't tell Roger where, he just sent Roger Round!!!!

Later, I stopped drinking.

Max.

Haha, my comment was actually about the topic title - Kermit the frog says "I wrote Steve Jobs". To me, this means that they wrote Steve Jobs.. literally. What Ktf actually meant was "I wrote to Steve Jobs[/b] - those missing two letters made the topic title odd to me.

Oh well, I won't be so pedantic in future.
Kermit the frog
Jan 14, 2009, 06:53 AM
::::update::::


I Just Got My Ups Box And Away She Goes....i Hope She Comes Back Fixed And Shiny!!!!!hopefully Its Fast I Start School On The 21st!!!!
twoodcc
Jan 14, 2009, 11:07 PM
::::update::::


I Just Got My Ups Box And Away She Goes....i Hope She Comes Back Fixed And Shiny!!!!!hopefully Its Fast I Start School On The 21st!!!!

well good. hopefully you'll have it back soon and good as new