PDA

View Full Version : Dissapointing AppleCare Expierience




dvdhsu
Jan 14, 2009, 04:42 PM
Anyways, I sent in my 2006 Black MacBook, with three main issues.
1. Overheats to about 90 degrees celsius.
2. Speaker volume seems low
3. Case is cracked in where it has been for many others (on tom of the sleep light)
4. Makes a high-pitched sound like the MacBook Pros.
However, now on the "Check your status" page, apparently they found no problems, and it's coming back to me now.
I don't know, but it seems to me like my MacBook has some problems.
I'm still under AppleCare too. How would I go about telling Apple to fix these problems?
Any help would be appreciated.
Thanks!



aaquib
Jan 14, 2009, 05:02 PM
I'd suggest giving Apple Care a call at 1800-MY-APPLE and explaining the situation. Tell them that clearly are issues with your machine and you require that they be taken care of.

Vulcan
Jan 14, 2009, 05:57 PM
Take it to a Genius Bar or call up AppleCare and ask for a specialist.

jav6454
Jan 15, 2009, 02:22 PM
Anyways, I sent in my 2006 Black MacBook, with three main issues.
1. Overheats to about 90 degrees celsius.
2. Speaker volume seems low
3. Case is cracked in where it has been for many others (on tom of the sleep light)
4. Makes a high-pitched sound like the MacBook Pros.
However, now on the "Check your status" page, apparently they found no problems, and it's coming back to me now.
I don't know, but it seems to me like my MacBook has some problems.
I'm still under AppleCare too. How would I go about telling Apple to fix these problems?
Any help would be appreciated.
Thanks!

Call AppleCare and explain to them what is happening.