Hello,
I am a new mac user and just installed Office on my Macbook. It worked fine for about 2 hours then when I was saving documents in Word the program would immediately shut down and give me an error message which I am pasting here below. I made sure the file was .doc and also did the obvious things such as restarting the computer and also reinstalling Office and restarting but the error remained. Can anyone help? The other applications in Office are working just fine.
Many thanks in advance and I hope it's not a problem to post such a long error message but I had no idea how much of the information would give an idea of the problem.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-01-27 08:42:17 -0430
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.0.0.071130
Crashed Module Offset: 0x004bd978
Blame Module Name: Microsoft Word
Blame Module Version: 12.0.0.071130
Blame Module Offset: 0x004bd978
Application LCID: 3082
Extra app info: Reg=en Loc=0x0c0a
Thread 0 crashed:
# 1 0x004be978 in _wdCommandDispatch + 0x001A29D0 (Microsoft Word + 0x004bd978)
# 2 0x00000000 in ( + 0x00000000)
X86 Thread State:
eax: 0x00000001 ebx: 0x0043004f ecx: 0x051f4e08 edx:0x051ee208
edi: 0x006f0064 esi: 0x002e0054 ebp: 0x00000063 esp:0xbfffc300
ss: 0x0000001f eip: 0x004be978 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x906412e6 in _signgam + 0x9049A3C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x906c8eab in _signgam + 0x90521F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01aa4265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x01aa38cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x01aa3954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x01aa440d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 8 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x906b8287 ecx: 0xb00a0a5c edx:0x906412e6
edi: 0x000003f4 esi: 0x64c5e23c ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x906412e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202
Thread 2:
# 1 0x906483ae in _signgam + 0x904A148A (libSystem.B.dylib + 0x000083ae)
# 2 0x90672d0d in _signgam + 0x904CBDE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x9510e45c in __CMProfileID + 0x9503B338 (ColorSync + 0x0003345c)
# 4 0x95120d8e in __CMProfileID + 0x9504DC6A (ColorSync + 0x00045d8e)
# 5 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 6 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0x0000014e ebx: 0x90672d2d ecx: 0xb0122e7c edx:0x906483ae
edi: 0x05046da4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x906483ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 3:
# 1 0x9069fcfe in _signgam + 0x904F8DDA (libSystem.B.dylib + 0x0005fcfe)
# 2 0x016e7552 in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00171552)
# 3 0x015f58b8 in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x0007f8b8)
# 4 0x94d0b10b in __gTECMasterGlobals + 0x94A258CB (CarbonCore + 0x0004910b)
# 5 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 6 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0x000c0194 ebx: 0x015f5867 ecx: 0xb01ddd3c edx:0x9069fcfe
edi: 0x04000000 esi: 0xb01ddf24 ebp: 0xb01ddd58 esp:0xb01ddd3c
ss: 0x0000001f eip: 0x9069fcfe cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282
Thread 4:
# 1 0x90689ad6 in _signgam + 0x904E2BB2 (libSystem.B.dylib + 0x00049ad6)
# 2 0x016e75dd in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x001715dd)
# 3 0x015f5566 in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x0007f566)
# 4 0x94d0b10b in __gTECMasterGlobals + 0x94A258CB (CarbonCore + 0x0004910b)
# 5 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 6 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0x00000193 ebx: 0x015f54d7 ecx: 0xb025fcac edx:0x90689ad6
edi: 0xb025fec4 esi: 0xb025ff34 ebp: 0xb025fcd8 esp:0xb025fcac
ss: 0x0000001f eip: 0x90689ad6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282
Thread 5:
# 1 0x9064121a in _signgam + 0x9049A2F6 (libSystem.B.dylib + 0x0000121a)
# 2 0x015f5c7b in _McpFInitNetworkPIDChecking + 0x000014DF (MicrosoftComponentPlugin + 0x0007fc7b)
# 3 0x94d0b10b in __gTECMasterGlobals + 0x94A258CB (CarbonCore + 0x0004910b)
# 4 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 5 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0xffffffda ebx: 0x94d1e457 ecx: 0xb0389e5c edx:0x9064121a
edi: 0xb0389f36 esi: 0x00000000 ebp: 0xb0389e88 esp:0xb0389e5c
ss: 0x0000001f eip: 0x9064121a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Loaded modules:
0: Microsoft Word (12.0.0.071130 Reg=en Loc=0x0c0a): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
17: RawCamera (421 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
18: EnglishSpeller (12.0.0.071130 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
19: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
20: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
21: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
22: JapaneseProofing (12.0.0.071130 Reg= English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
23: SpanishSpeller (12.0.0.5.061005 Reg=Spanish Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/SpanishSpeller.proofingtool/Contents/MacOS/SpanishSpeller
24: EntourageCore: /Applications/Microsoft Office 2008/Office/EntourageCore.framework/EntourageCore
25: EntourageLegacy: /Applications/Microsoft Office 2008/Office/EntourageLegacy.framework/EntourageLegacy
26: EnglishGrammar (12.0.0.071130 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishGrammar.proofingtool/Contents/MacOS/EnglishGrammar
27: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
28: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
29: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
30: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
31: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
32: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
33: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
34: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
35: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
36: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
37: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
38: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
39: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
40: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
41: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
42: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
43: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
44: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
45: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
46: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
47: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
48: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
49: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
50: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
51: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
52: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
53: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
54: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
55: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
56: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
57: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
58: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
59: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
60: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
61: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
62: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
63: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
64: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
65: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
66: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
67: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
68: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
69: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
70: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
71: libz.1.dylib: /usr/lib/libz.1.dylib
72: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
73: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
74: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
75: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
76: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
77: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
78: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
79: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
80: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
81: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
82: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
83: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
84: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
85: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
86: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
87: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
88: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
89: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
90: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
91: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
92: libcups.2.dylib: /usr/lib/libcups.2.dylib
93: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
94: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
95: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
96: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
97: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
98: libauto.dylib: /usr/lib/libauto.dylib
99: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
100: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
101: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
102: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
103: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
104: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
105: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
106: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
107: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
108: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
109: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
110: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
111: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
112: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
113: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
114: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
115: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
116: libffi.dylib: /usr/lib/libffi.dylib
117: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
118: libbsm.dylib: /usr/lib/libbsm.dylib
119: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
120: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
121: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
122: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
10
I am a new mac user and just installed Office on my Macbook. It worked fine for about 2 hours then when I was saving documents in Word the program would immediately shut down and give me an error message which I am pasting here below. I made sure the file was .doc and also did the obvious things such as restarting the computer and also reinstalling Office and restarting but the error remained. Can anyone help? The other applications in Office are working just fine.
Many thanks in advance and I hope it's not a problem to post such a long error message but I had no idea how much of the information would give an idea of the problem.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-01-27 08:42:17 -0430
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.0.0.071130
Crashed Module Offset: 0x004bd978
Blame Module Name: Microsoft Word
Blame Module Version: 12.0.0.071130
Blame Module Offset: 0x004bd978
Application LCID: 3082
Extra app info: Reg=en Loc=0x0c0a
Thread 0 crashed:
# 1 0x004be978 in _wdCommandDispatch + 0x001A29D0 (Microsoft Word + 0x004bd978)
# 2 0x00000000 in ( + 0x00000000)
X86 Thread State:
eax: 0x00000001 ebx: 0x0043004f ecx: 0x051f4e08 edx:0x051ee208
edi: 0x006f0064 esi: 0x002e0054 ebp: 0x00000063 esp:0xbfffc300
ss: 0x0000001f eip: 0x004be978 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x906412e6 in _signgam + 0x9049A3C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x906c8eab in _signgam + 0x90521F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01aa4265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x01aa38cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x01aa3954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x01aa440d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 8 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x906b8287 ecx: 0xb00a0a5c edx:0x906412e6
edi: 0x000003f4 esi: 0x64c5e23c ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x906412e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202
Thread 2:
# 1 0x906483ae in _signgam + 0x904A148A (libSystem.B.dylib + 0x000083ae)
# 2 0x90672d0d in _signgam + 0x904CBDE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x9510e45c in __CMProfileID + 0x9503B338 (ColorSync + 0x0003345c)
# 4 0x95120d8e in __CMProfileID + 0x9504DC6A (ColorSync + 0x00045d8e)
# 5 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 6 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0x0000014e ebx: 0x90672d2d ecx: 0xb0122e7c edx:0x906483ae
edi: 0x05046da4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x906483ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 3:
# 1 0x9069fcfe in _signgam + 0x904F8DDA (libSystem.B.dylib + 0x0005fcfe)
# 2 0x016e7552 in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00171552)
# 3 0x015f58b8 in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x0007f8b8)
# 4 0x94d0b10b in __gTECMasterGlobals + 0x94A258CB (CarbonCore + 0x0004910b)
# 5 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 6 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0x000c0194 ebx: 0x015f5867 ecx: 0xb01ddd3c edx:0x9069fcfe
edi: 0x04000000 esi: 0xb01ddf24 ebp: 0xb01ddd58 esp:0xb01ddd3c
ss: 0x0000001f eip: 0x9069fcfe cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282
Thread 4:
# 1 0x90689ad6 in _signgam + 0x904E2BB2 (libSystem.B.dylib + 0x00049ad6)
# 2 0x016e75dd in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x001715dd)
# 3 0x015f5566 in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x0007f566)
# 4 0x94d0b10b in __gTECMasterGlobals + 0x94A258CB (CarbonCore + 0x0004910b)
# 5 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 6 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0x00000193 ebx: 0x015f54d7 ecx: 0xb025fcac edx:0x90689ad6
edi: 0xb025fec4 esi: 0xb025ff34 ebp: 0xb025fcd8 esp:0xb025fcac
ss: 0x0000001f eip: 0x90689ad6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282
Thread 5:
# 1 0x9064121a in _signgam + 0x9049A2F6 (libSystem.B.dylib + 0x0000121a)
# 2 0x015f5c7b in _McpFInitNetworkPIDChecking + 0x000014DF (MicrosoftComponentPlugin + 0x0007fc7b)
# 3 0x94d0b10b in __gTECMasterGlobals + 0x94A258CB (CarbonCore + 0x0004910b)
# 4 0x90672095 in _signgam + 0x904CB171 (libSystem.B.dylib + 0x00032095)
# 5 0x90671f52 in _signgam + 0x904CB02E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
eax: 0xffffffda ebx: 0x94d1e457 ecx: 0xb0389e5c edx:0x9064121a
edi: 0xb0389f36 esi: 0x00000000 ebp: 0xb0389e88 esp:0xb0389e5c
ss: 0x0000001f eip: 0x9064121a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Loaded modules:
0: Microsoft Word (12.0.0.071130 Reg=en Loc=0x0c0a): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
17: RawCamera (421 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
18: EnglishSpeller (12.0.0.071130 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
19: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
20: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
21: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
22: JapaneseProofing (12.0.0.071130 Reg= English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
23: SpanishSpeller (12.0.0.5.061005 Reg=Spanish Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/SpanishSpeller.proofingtool/Contents/MacOS/SpanishSpeller
24: EntourageCore: /Applications/Microsoft Office 2008/Office/EntourageCore.framework/EntourageCore
25: EntourageLegacy: /Applications/Microsoft Office 2008/Office/EntourageLegacy.framework/EntourageLegacy
26: EnglishGrammar (12.0.0.071130 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishGrammar.proofingtool/Contents/MacOS/EnglishGrammar
27: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
28: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
29: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
30: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
31: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
32: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
33: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
34: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
35: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
36: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
37: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
38: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
39: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
40: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
41: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
42: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
43: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
44: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
45: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
46: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
47: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
48: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
49: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
50: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
51: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
52: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
53: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
54: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
55: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
56: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
57: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
58: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
59: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
60: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
61: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
62: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
63: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
64: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
65: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
66: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
67: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
68: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
69: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
70: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
71: libz.1.dylib: /usr/lib/libz.1.dylib
72: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
73: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
74: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
75: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
76: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
77: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
78: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
79: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
80: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
81: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
82: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
83: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
84: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
85: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
86: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
87: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
88: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
89: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
90: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
91: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
92: libcups.2.dylib: /usr/lib/libcups.2.dylib
93: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
94: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
95: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
96: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
97: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
98: libauto.dylib: /usr/lib/libauto.dylib
99: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
100: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
101: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
102: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
103: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
104: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
105: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
106: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
107: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
108: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
109: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
110: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
111: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
112: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
113: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
114: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
115: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
116: libffi.dylib: /usr/lib/libffi.dylib
117: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
118: libbsm.dylib: /usr/lib/libbsm.dylib
119: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
120: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
121: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
122: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
10