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Very funny letter of complaint to Richard Branson

edesignuk

edesignuk

Moderator emeritus
Original poster
Some of you may have read about this in the news papers this morning, apparently he actually called the guy personally off the back of this fine letter.

Letter - PDF ~300kb
 
OMG this is an epic letter!
It appears to be in an evidence bag from the scene of a crime.
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That was exactly what I thought! I thought it was a rock of crack or something.

He cracks me up with his crime scene analogies. I do wonder what the resolution was to all of this. Time for some googling.
As far as the pictures of the food goes ... ew! Glad I've yet to eat today! I'm going to shower as I feel dirty now.
 
hahaha that was fantastic!

And yet at the same time I couldn't help but think... "there are airlines out there that still try to serve real meals?!"
I've been flying JetBlue a lot lately 🙄
 
he deserves a medal. that was i the funniest thing i have read all month! I especially enjoyed the part about the mashed potato.
 
I saw this on Consumerist yesterday and could not stop laughing - tears at my desk kind of laughing. Any links to the newspaper article? I'm really curious how Richard responded...

"It’s your hamster Richard. It’s your hamster in the box and it’s not breathing. That’s how I felt when I peeled back the foil and saw this:" Just Awesome.
 
Evidently the person who wrote the letter is now a food tester for Virgin Atlantic.

telegraph

The complainant contacted Sir Richard, the chief executive of the airline, after a flight from Mumbai to Heathrow on December 7 last year, to convey his disappointment with the food served on board the airline.
The letter, which also included five photographs of the “offending” dishes, has been circulated around the world and has been almost universally praised for its pointedness and humour.
The London-based passenger has since received a call from Sir Richard inviting him to come to the airline’s catering house next month, to help select the food on future Virgin flights. The passenger has not yet confirmed whether he would take up the opportunity.
“While we investigated his complaint seriously, and following Richard Branson’s phone call we’ve invited him to our catering house to select the next range of meals and wines we serve on board,” said a spokesman for Virgin Atlantic. “Then we can ensure his personal taste is well and truly catered for.”
In his letter, the passenger said that opening the lid of the main meal was like being given a "dead hamster for Christmas".
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Once again, I'm envious of our British friends. This letter absolutely requires the proper accent to realize it's true potential.

I'd like to think my British accent is pretty good, but the ultimate would be to have some amazing voice over person record this.
 
Oliver but read in my mind's very best John Cleese voice said:
...and so it was decided the next best thing would be to pass the potatoes through the digestive tract of a bird. Once it was regurgitated it was clearly then blended and mixed with a bit of mustard. Everybody likes a bit of mustard Richard. Jesus Christ.
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Brilliant!
 
Imagine being a twelve year old boy Richard. Now imagine it’s Christmas morning and you’re sat their with your final present to open. It’s a big one, and you know what it is. It’s that Goodmans stereo you picked out the catalogue and wrote to Santa about. Only you open the present and it’s not in there. It’s your hamster Richard. It’s your hamster in the box and it’s not breathing. That’s how I felt when I peeled back the foil
Click to expand...

Brilliant.
 
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