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Ishrogh
Mar 8, 2009, 03:43 PM
My new iMac 24-inch, 2.66 GHz, is dead on delivery. Boots to blue screen if non-native peripherals attached (mouse, printer etc.) and it won't mount external drives properly. Got pushed up from tech support to a product specialist who immediately said it was dead on delivery, swap it. Sounds like a logic board issue. Waiting for the next shipment at the Apple store to swap. They were good about it. Everything was documented on the service number file. Hoping for better luck with the next one.



Hellhammer
Mar 8, 2009, 03:44 PM
???

What you're trying to say? Tell us more, please

Tallest Skil
Mar 8, 2009, 03:44 PM
Please finish posting before posting...:confused:

matt1219
Mar 8, 2009, 03:45 PM
http://a248.e.akamai.net/7/248/2041/1520/store.apple.com/Catalog/US/Images/salespolicies.html#topic-21

davidwarren
Mar 8, 2009, 03:49 PM
We got my dad a new 3.whatever iMac last Christmas, it died after the first reboot and would never work again. I talked to the phone tech guys for a while and they shipped out a new one. They were not in stock at the local apple store, otherwise we could have just exchanged it. The point of the story is, getting a dud is rare, but does happen; apple will take care of you.

ebd.i.am
Mar 8, 2009, 04:04 PM
We got my dad a new 3.whatever iMac last Christmas, it died after the first reboot and would never work again. I talked to the phone tech guys for a while and they shipped out a new one. They were not in stock at the local apple store, otherwise we could have just exchanged it. The point of the story is, getting a dud is rare, but does happen; apple will take care of you.

yeah that.

Tymbo
Mar 8, 2009, 05:24 PM
What does Apple make you do with the defected computer? I mean, if they don't make you return it, how do they know you're not just trying to get a free computer?

Smacky
Mar 8, 2009, 05:38 PM
The dead ones can be fixed, then sold as refurbished units