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ThugZilla
Mar 8, 2009, 08:10 PM
I have a 1st gen iPod touch, and there is a significant amount of dust under the screen, it is still covered by warranty. If I go to an apple store, what are the chances it will get replaced?



mavis
Mar 8, 2009, 08:32 PM
I have a 1st gen iPod touch, and there is a significant amount of dust under the screen, it is still covered by warranty. If I go to an apple store, what are the chances it will get replaced?That is a manufacturing defect, therefore they will replace it. I've had my iPhone replaced four times because of dust under the display, an old 1st gen Touch replaced once and a 2nd gen Touch replaced as well - all for dust. It's a manufacturing defect, therefore they have to take care of it. ;)

Ivan P
Mar 8, 2009, 09:59 PM
That is a manufacturing defect, therefore they will replace it. I've had my iPhone replaced four times because of dust under the display, an old 1st gen Touch replaced once and a 2nd gen Touch replaced as well - all for dust. It's a manufacturing defect, therefore they have to take care of it. ;)

Ha! I've had TWO iPod touch's with this dust problem, and when I sent each of them for service Apple concluded that they "could not replicate the problem". What the heck is there to replicate?? All you have to do is look at the screen! I ended up sending one iPod in twice, and eventually that got replaced...then the replacement had an even worse dust problem, but they refused to help at all this time.
And it wasn't a small amount of dust that I just happened to notice - my friend, who was trying out some apps before he bought them in case he didn't like them, commented on the amount of dust he could see within 30 seconds of using my iPod. In the end Apple can go screw themselves, because I ended up buying another iPod - I was just sick of being screwed around by them.
So OP, be warned - just because it's covered by warranty doesn't necessarily mean Apple will be generous enough to give you a new one.

Gyrferret
Mar 9, 2009, 12:43 AM
Same problem. My issue is that my iPod 1st Gen was bought last Christmas, so it's pretty old. But, it has gotten plenty of dust under it, and even a dead pixel. What more is that I don't really want a 2nd Gen.

As for customer service, the headphones that I got for my sister's nano got fried. One month later, no replacement. I was kinda bummed. At any rate, their replacement jobs are........ not the best in my opinion. BUT! They do have friendly peeps....

SnowLeopard2008
Mar 9, 2009, 02:37 AM
Same problem. My issue is that my iPod 1st Gen was bought last Christmas, so it's pretty old. But, it has gotten plenty of dust under it, and even a dead pixel. What more is that I don't really want a 2nd Gen.

As for customer service, the headphones that I got for my sister's nano got fried. One month later, no replacement. I was kinda bummed. At any rate, their replacement jobs are........ not the best in my opinion. BUT! They do have friendly peeps....

Why don't you want a 2G?

svndmvn
Mar 9, 2009, 02:57 AM
Same problem. My issue is that my iPod 1st Gen was bought last Christmas, so it's pretty old. But, it has gotten plenty of dust under it, and even a dead pixel. What more is that I don't really want a 2nd Gen.

As for customer service, the headphones that I got for my sister's nano got fried. One month later, no replacement. I was kinda bummed. At any rate, their replacement jobs are........ not the best in my opinion. BUT! They do have friendly peeps....

support changes from person to person, I guess..
You'd be getting a 1st gen instead of your 1st gen if you got it replaced, they wouldn't give you a 2nd gen even if you asked, so don't worry.

mavis
Mar 9, 2009, 03:53 PM
Ha! I've had TWO iPod touch's with this dust problem, and when I sent each of them for service Apple concluded that they "could not replicate the problem". What the heck is there to replicate?? All you have to do is look at the screen! I ended up sending one iPod in twice, and eventually that got replaced...then the replacement had an even worse dust problem, but they refused to help at all this time.
And it wasn't a small amount of dust that I just happened to notice - my friend, who was trying out some apps before he bought them in case he didn't like them, commented on the amount of dust he could see within 30 seconds of using my iPod. In the end Apple can go screw themselves, because I ended up buying another iPod - I was just sick of being screwed around by them.
So OP, be warned - just because it's covered by warranty doesn't necessarily mean Apple will be generous enough to give you a new one.Maybe if you actually go into a store (like I've been doing) it's easier to get help.

ipod sucker
Mar 9, 2009, 04:29 PM
I bought my son an iPod Nano 4G Sept 24th, less than a month after they first became available. Two months later, we're driving in the car to one of his hockey games. He's in the back seat listening for 20 minutes before it just stops. No music, no display, nothing. We go thru the whole reset process, nothing. I open up a problem record and get the UPS box sent to my house with instructions to send it in for analysis. I get it back a week later and they tell me their analysis says, "contamination or spill damage".

He was listening to it when it just stopped!!!

I talk to technical support, and he puts me on hold as he brings up a picture of the nano while it was in for repair. He says the moisture indicator shows "it's a little pink - nothing they can do." A LITTLE PINK!!!! (In case you're reading Apple - D20847052)

I bet there's a serious design flaw here they're not talking about. So here's my plan. I tried the licensed music route and it cost me $150 (tax in) ipod and $50 in downloaded music for 2 months of service. I now will buy a MP3 player for $20 and download free music until I'm not pissed off any more. I figure I'll have worked thru my anger by the year 2025!!!! I've bought my last Apple anything!! I invite all of you to join me. We tried the legit route only to be robbed by those who complained we stole from them!!!

fake1009
Mar 9, 2009, 05:15 PM
i have had other players where opening the player and cleaning the screen underneath was a good solution. Don't know about the touch though cause opening it is much more complicated than other players.

mavis
Mar 9, 2009, 05:19 PM
Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

i have had other players where opening the player and cleaning the screen underneath was a good solution. Don't know about the touch though cause opening it is much more complicated than other players.

'Much more complicated' is an understatement. ;)

They will exchange it if you take it into an Apple Store. My argument is usually that the dust wasn't there when I bought the device. Which means that it somehow entered the device during normal use. Therefore, it stands to reason that the device is not sealed correctly and that more dust will likely enter the device in the future. Not sealed correctly = manufacturing defect. They (sometimes begrudgingly) accept the argument every time. :)

Ivan P
Mar 9, 2009, 06:45 PM
Maybe if you actually go into a store (like I've been doing) it's easier to get help.

Hmmm, let me think about that; I live in Western Australia, and the only Apple Stores in the entirety of Australia are in Victoria and New South Wales...judging by the distance I'd be traveling, say, 3000+km - one way - to get a measly iPod exchanged. Is it worth spending thousands on plane tickets or fuel for my car to exchange a $550 iPod? I think not.

Sooo...I think you can see where the problem lies with that :)

Gyrferret
Mar 9, 2009, 07:14 PM
Well, I say I don't want a 2nd Gen. because I just.... don't like the feel of it..... something about my 1G feels nicer. And I ned to upgrade to a new iPod soon anyway; 8GB no longer does it for me a year later. However, the only way for them to repair it for me is to clean it, not replace it because I have a "personalized" iPod. Sooooooooooo....... yeah.

mavis
Mar 9, 2009, 07:16 PM
Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

Maybe if you actually go into a store (like I've been doing) it's easier to get help.

Hmmm, let me think about that; I live in Western Australia, and the only Apple Stores in the entirety of Australia are in Victoria and New South Wales...judging by the distance I'd be traveling, say, 3000+km - one way - to get a measly iPod exchanged. Is it worth spending thousands on plane tickets or fuel for my car to exchange a $550 iPod? I think not.

Sooo...I think you can see where the problem lies with that :)

Indeed I can, though I don't presume to know each poster's personal situation and/or precise geographical location. I was just sharing what has worked for me more than half a dozen times. ;)

waffle911
Mar 9, 2009, 07:39 PM
You could do it yourself, get a good microfiber cleaning cloth for optics, and use a spudger to lift up the glass, a lá ifixit.com (http://www.ifixit.com/Guide/First-Look/iPod-Touch-2nd-Generation/586/1). It's a bit harder to do it on a 1st gen (http://www.ifixit.com/Guide/First-Look/iPod-Touch-1st-Generation/596/1), though.

ThugZilla
Mar 10, 2009, 08:57 AM
If they decided to replace it, would they give me a 2G, or would I get another 1G iPod touch?

GetAudiHere
Mar 10, 2009, 03:24 PM
Im assuming if they had anymore 1st gen ipods they would give you those or you may just get a 2nd gen. Ive heard somewhere that iphone/ipod screens can be had for like $10 (just the glass)

Kebabselector
Mar 10, 2009, 05:39 PM
My 2nd gen had a lot of dust, so exchanged it at my local Apple store. However the replacement (refurb) had a badly fitted seal so they looked at another which was the same.

Maybe it'll be 3rd ipod lucky when I go back in on Saturday.

Ivan P
Mar 10, 2009, 06:58 PM
Im assuming if they had anymore 1st gen ipods they would give you those or you may just get a 2nd gen. Ive heard somewhere that iphone/ipod screens can be had for like $10 (just the glass)

How would merely changing the glass get rid of the dust? The dust that the OP is describing is sitting on top of the LCD screen (so, in the gap between the glass and the display). Changing the glass won't have any effect.

Kebabselector
Mar 14, 2009, 07:23 AM
3rd iPod had a scratched screen. 4th one seems fine, so I took it. Just hope the dust doesn't come back.