Wireless M Mouse & Keyboard Lose Connection Effecting New 09 iMacs [Archive]

mattcooper

Mar 21, 2009, 07:46 PM

Hey Everyone
I just purchased a new iMac 24" 2009 Model.

I also got a Wireless Mighty Mouse & Wireless keyboard.

I have owned the system for 6 days and each day the Mighty Mouse and keyboard will lose connection and require me to hold the power button down on the imac to restart the system.

I called apple and was told to do a "Option Command R P" Reset.
This did not fix the problem... I then called them again and was told to format the system.. This did not fix the problem.. I replaced the batteries, turned bluetooth off on any near by devices changed my 802.11 freq to a different channel.

Still drops out each day...

Ideas? Feedback? Same problem?

P.S
It seems from information collected from other forums that this is effecting mainly the new alum 2009 imac...I am starting to think this is now hardware.

Also something I noticed.. Brand new FRESH Energizer Ultimate Batteries $25. I put them into the mighty mouse. 1 day later iStat reports the mouse is at 73%!! thats a big drop in 1 day

numix

Mar 22, 2009, 08:31 PM

go to universal access . under mouse . turn off mouse key.

hope it works
i just purchased and the mouse and keyboard was working and then it just stopped. so hope it works for ya. it works now for me

cocky jeremy

Mar 22, 2009, 10:30 PM

Yeah. I got my 24" iMac on the 12th and bought them from the Apple online store with the wired keyboard and mouse because i didn't want to wait 1-3 days for it to ship. Well, i bought a wireless Mighty Mouse and i have the same problem sometimes. I have a Logitech Revolution wireless mouse (USB jump drive type plugin) and when my Mighty Mouse freezes i use the Logitech mouse to go to Bluetooth on my menu bar and disconnect/reconnect my Mighty Mouse. It does it a few times a day. Not a major problem, but it's a pain. Hopefully there's a fix for this soon.

hard graft

Mar 23, 2009, 06:35 AM

We're having the same problem too with the keyboard and mouse losing connection a few times each day, it's really annoying. Even more annoying is that we can't connect our wireless wacom tablet. It worked without a glitch on the MacBook Pro so it's definitely an iMac problem.

Thinking if we should send the iMac back or just the keyboard and mouse, really frustrating when you choose wireless but then feel like you should just go back to wired to save the hassle!

James // www.hard-graft.com

mattcooper

Mar 23, 2009, 07:21 AM

Just called Apple... There doing a DOA for me.. YAY.. I did say I think I want to change back to wired.. But the guy was like this problem is a one off problem with your current iMac you should be fine with your new one..

So im staying wireless lol

Regards
Matt
(Ill post back with results when I get my new iMac)

hard graft

Mar 25, 2009, 05:35 AM

It's going back, let's hope the new one is free of the Bluetooth disease!

Lordedmond

Mar 25, 2009, 05:42 AM

Not quite the answer you want but my new 9.1 Imac is fine with the wireless Kb and Mouse

RichardI

Mar 25, 2009, 07:43 AM

This isn't going to help anyone, but what the heck here goes anyway. I have tried all the tricks I have seen mentioned here and more that were not. I have a 2007 aluminum iMac and I absolutely love it. I purchased a wireless Mighty Mouse at my local Future Shop. I brought it home, put new alkaline batteries in it (2) and fired 'er up. Did not like the tracking so I got a Logitech cordless and tried that. Worked great with the LCC so I used it, but every time I looked at that ugly mouse sitting in fron of my beautiful iMac I cringed. After discovering SteerMouse, I reinstalled my wireless Mighty Mouse about 3 weeeks ago, and it worked great! Awesome! Until about two weeks ago.
Then, without warning the mouse would not track. Click worked OK and scroll, but no tracking. Argggh.:mad: Back to the Logitech. Nothing I have tried has worked, and I've tried everything. Bottom line: I have come to the conclusion that the problem could be with the Apple implementation of Bluetooth. I'm hoping either 10.5.7 or 10.6.0 will fix the issue. My Logitech mouse still looks like a sick dolphin.
Rich :cool:

RichardI

Mar 25, 2009, 10:37 AM

go to universal access . under mouse . turn off mouse key.

I'm relatively new to Macs so bear with me. What exactly is that command? Can I do it? If I can, how? I'd love to get my WMM working.

Thanks,

Rich :cool:

Sebby

Mar 25, 2009, 11:16 AM

Not quite the answer you want but my new 9.1 Imac is fine with the wireless Kb and Mouse

Same here.

JBWade

Mar 25, 2009, 11:40 AM

Hey Everyone
.. Brand new FRESH Energizer Ultimate Batteries $25.

Don't waste your money on "Ultimate" lithium batteries. These are designed for quick, high discharge use (think of a camera flash). As such, they're not really optimized for steady, low-draw use (like a wireless mouse).

It's much cheaper to use alkaline batteries for this application...and they will probably even last longer than the lithium variety. In fact, in terms of $$ per year, you're actually better off using el-cheapo batteries (think Ray-o-Vac). This will give you 85% of the battery lifetime of Energizer alkaline, for about 1/3 of the price.

(By the way, I know what I'm talking about. I am a battery engineer with a Ph.D. in ElectroChemical Engineering)

txnoob

Mar 25, 2009, 12:20 PM

(By the way, I know what I'm talking about. I am a battery engineer with a Ph.D. in ElectroChemical Engineering)

I would love to have a line like that. And you didn't even sound like an A$$, just informative. :D Good to know. Thanks much.

And if you had anything to do with the new NIMH Slow discharge rechargeables such as eneloops by sanyo, thanks for that too. My digital SLR loves them.

cocky jeremy

Mar 25, 2009, 11:42 PM

Ok.. i've gotten my wireless keyboard from Best Buy and it seems as though the problem is ONLY with my wireless Mighty Mouse. My keyboard is working perfectly. Hm. Could it just be a bad mouse?

The Ditch

Mar 30, 2009, 10:13 PM

I have the same problem, it's extremely frustrating.

cocky jeremy

Mar 31, 2009, 12:32 AM

Actually, mine seems to be doing a lot better now. One freeze up per day, if that. The wireless keyboard has been perfect and the mouse isn't nearly as bad. I've downloaded some updates.. they were all iLife though so i doubt it effected Bluetooth.

wetrix

Mar 31, 2009, 12:54 AM

I have that problem with my rev B MBA, but I don't have to press the power button, just tap the keys a few times.

BashStreetYouth

Apr 6, 2009, 03:53 AM

Got a Wireless mouse and keyboard a few days ago and had 3 freeze ups in the last couple of days. What's the consensus? Can it be fixed through an update? Only had the iMac just over a week and this is putting a right dampener on things. :mad:

And

Apr 6, 2009, 05:16 AM

Just to add my voice... I'm having the same problems with a wireless MM and a mac mini. At first I thought the computer was freezing up, but no, it's just the mouse is dropped for some reason... arg. Sometimes pressing the power button to go to sleep and waking up again solves it, but sometimes a restart is necessary. As someone returning to macs after 10 years I was hoping OS niggles like this were a thing of the past. It seems not... :-(

Sebby

Apr 6, 2009, 07:17 AM

This is quite strange. I can honestly say that I haven't had a single issue with my wireless keyboard and MM on my 2009 iMac.

cocky jeremy

Apr 7, 2009, 12:07 AM

Mine isn't losing connection so much now, but the cursor still skips all over the place a lot. Blah. I hope hey release an update soon. This sucks.

mattcooper

Apr 7, 2009, 12:43 AM

*****UPDATE*****

So the replacement imac arrived.. I hardly used it for 4 days because i was scared really..

I then had to do a short email and suddenly it lost connection..

So I im now allmost 100% sure its a software or inferance problem..

Really not happy with apple anymore

Lordedmond

Apr 7, 2009, 01:47 AM

bet it does not loose its connection while it sleeps , eg that you can always wake it up with a mouse click

mattcooper

Apr 7, 2009, 04:01 AM

bet it does not loose its connection while it sleeps , eg that you cam always wake it up with a mouse click

Thats correct
???

hkip37

Apr 7, 2009, 12:46 PM

is there a trick when calling them to get someone who speaks english??

called a few minutes ago and all she had me do was clean the mouse, and e-mail me instructions on how to clean the stupid thing like i didn't already know how

i don't think she understood me trying to explain bluetooth

aprofetto

Apr 7, 2009, 12:50 PM

jetpack1976

Apr 8, 2009, 02:48 AM

Hi guys,

Ditto for me too. Bought the 09 Imac with the bluetooth keyboard and mouse. Surprisingly I have no problem with the keyboard. The mouse is entirely another story. It keeps losing connection at least twice a day.

Called the hotline but same ****** adivce, reinstall, update software, restart and monitor the situation...blah blah blah... None of the tech support can offer a solution.

googled around and found t hat this particular problem is widespread and has something to do with the bluetooth firmware in the imac.

Well, at the moment, if the mouse loses connection, i just shut it down and wait for the connection lost message that appears on the imac, then turn it on again. It works well for me. I hope the problem does not morph into something else ...sigh....

Really thinking about abandoning the wireless setup.

Lordedmond

Apr 8, 2009, 05:22 AM

My 2 cents worth is it the mouse or iMac ?

And

Apr 8, 2009, 09:53 AM

It seems to me this problem is to do with the OS. I found that if I have a second mouse connected and the mouse connection drops I use the other (wired) mouse to connect to the bluetooth and go to connect mouse and it starts working straight away... It's not really ideal having an additional mouse connected though. Does anyone know if there is a keyboard shortcut that could somehow get the OS to scan for blutooth things and re-establish connection with the mouse?

A.

Sebby

Apr 8, 2009, 10:26 AM

Not sure if anyone's seen this, but it might be of some interest. At least it shows that Apple should be aware of the problem.

http://discussions.apple.com/thread.jspa?threadID=1940715&tstart=0

hkip37

Apr 8, 2009, 10:49 AM

called again today and talked to someone who understood me

she knew about the issue, and according to her they think it could be a bad batch of mice. she was probably just guessing, though. i know it's not a bad batch of mice.. this one worked fine on my old 20"

ah well, they're sending me a new mouse with a return label to send this one back anyway

Kimarty

Apr 8, 2009, 04:22 PM

I have the same problem. If I click the scroll button on the mouse, it re-establishes the connection. Works for me, anyway.

mattcooper

Apr 9, 2009, 12:27 AM

its a freaking joke isnt it!

And it feels like we are NOT heard by apple!

Im still having the issue.. I think im going to order the wired keyboard and mouse next week..

God.. I dont think im a fanboy anymore.. Over this over priced rubbish...

How can we all rally and get apples attention on this issue? because im sure your just as pissed as i am

wkw

Apr 9, 2009, 12:39 AM

I have this issue sometimes with my rev A macbook air and BT kb. I am planning to use my BT mighty mouse and KB with my '09 iMac I just ordered. bah! I hope I don't have problems with it

imm22

Apr 10, 2009, 04:47 AM

scaredpoet

Apr 10, 2009, 09:47 AM

FWIW, I just had the same problem this morning. However, not with an iMac but a new 2009 mac mini. :confused:

The keyboard and mouse worked perfectly fine for months with a previous-generation C2D mac mini. I'm betting it's a software/firmware issue with whatever new bluetooth chipset is being used on these new systems.

I was able to get things going again by hitting the power button to put the mini to sleep, then I disconnected my iPhone (which happened to be connected) to cajole it into awakening again. After a bit, the keyboard and mouse reconnected and all was fine.

germanix

Apr 10, 2009, 11:32 AM

I am very sorry to hear that so many people seem to have problems with the wireless mouse and keyboard. I feel very sorry for you all but mostly I feel very sorry for myself, for I have ordered an iMac 24" including wireless keyboard and mouse. Unfortunately I only read these posts after I had ordered, otherwise I probably would have ordered cable connections instead. I wonder if all or a high percentage of users have this problem with the new iMacs, or is it just the odd one. (judging by this and other similar posts on this forum, it certainly looks like a lot of people have this problem) It also really surprises me that Apple is not responding, surely they must be aware that such a problem exists with so many calls to the service centrers. I am new to Apple, so do not know how they operate, but if it is a case of the left hand not knowing what the right hand is doing, meaning that if this problem is only known to employees of Apple in the lower echelons of the company and not higher up, then maybe nothing will happen to change the situation. If this problem happens to me with my new iMac which is due to be delivered, and now knowing that this problem exists and no real help seem to be forthcoming from the service department, I would be inclined to make a real fuss by bombarding the management of Apple with emails, complaining about this issue until such time as it is resolved. One pays a premium price for a high quality product and can then rightly expect to get a product that works without problems, and no buts about it. Perhaps you people with this problem should all consider doing just that. Apple will be well advised to listen to you, the customers, they cannot afford in these times to lose current or prospective customers, and issues such as these could quickly tarnish their good name.

Tumbleweed666

Apr 10, 2009, 11:38 AM

Same problem here, new iMac had it 3 or 4 days and the mouse has just 'lost' connection with the IMac 2 or 3 times.
Fixed it by plugging in an (irony alert) Microsoft mouse, disconnecting and reconnecting the bluetooth connection for the so-called mighty mouse. Switching the mouse off and on didn't work so next time I might try taking the batteries out to do a complete mouse 'reset' but self evidently its a software problem in either the iMac or the mouse.

Tumbleweed666

Apr 10, 2009, 11:40 AM

In my point of view, this is a wifi/BT interference!
I have the exact same problem with my MBP unibody, when you have a lot of traffic going on, like backing up with timemachine, the mouse start's to get very jerky until it looses connection.

Maybe that's one cause but it seems I have the same problem and I don't have one of those and there are no other bluetooth devices anywhere near my iMac .

Reventon

Apr 10, 2009, 11:52 AM

I kind of have the same problem too with my wireless mighty mouse. Sometimes, it looses connection and I have to put the computer to sleep and back on again for the mighty mouse to work again. However, I've never had any problems with the wireless keyboard.

hkip37

Apr 11, 2009, 11:29 AM

got the new mouse they overnighted me.. it hasn't done it yet, but the cursor has disappeared on me a few times. cmd + tab brings it back

Tumbleweed666

Apr 11, 2009, 11:43 AM

got the new mouse they overnighted me.. it hasn't done it yet, but the cursor has disappeared on me a few times. cmd + tab brings it back

my symptoms slightly different, I can see the cursor arrow the mouse just isn't interested in moving it :-)

icemantx

Apr 11, 2009, 12:13 PM

I have had a case open about the Bluetooth problems with the Mighty Mouse with Apple since I received my iMac 2009 about 2 weeks ago. I went through the same steps as others on this board, (PRAM, Batteries, turning the mouse on and off, etc..) and none of that worked for me. So Apple decided it was a mouse problem then sent me a replacement wireless Mighty Mouse.

The new mouse did not solve the problem... Seems like if I use the computer for an extended period of time - like over an hour - the MM will lose connectivity and I have to use my 10 year old USB Microsoft mouse to disconnect the MM and reconnect to get the MM working again.

So I called Apple back again and they acknowleged the problem is with the new crop of iMacs and believe it to be a firmware issue. At first they were going to replace my computer then after they talked to engineering, they decided I should wait for a firmware upgrade and check the software updates frequently.

I love my new iMac which is my first Apple, but this is an annoyance I hope Apple fixes soon...

mattcooper

Apr 12, 2009, 01:03 AM

OMG THANKYOU

so what your saying is apple have finally acknowledged there is a problem ..

PUSH out the firmware update and make me happy APPLE!

I have had a case open about the Bluetooth problems with the Mighty Mouse with Apple since I received my iMac 2009 about 2 weeks ago. I went through the same steps as others on this board, (PRAM, Batteries, turning the mouse on and off, etc..) and none of that worked for me. So Apple decided it was a mouse problem then sent me a replacement wireless Mighty Mouse.

The new mouse did not solve the problem... Seems like if I use the computer for an extended period of time - like over an hour - the MM will lose connectivity and I have to use my 10 year old USB Microsoft mouse to disconnect the MM and reconnect to get the MM working again.

So I called Apple back again and they acknowleged the problem is with the new crop of iMacs and believe it to be a firmware issue. At first they were going to replace my computer then after they talked to engineering, they decided I should wait for a firmware upgrade and check the software updates frequently.

I love my new iMac which is my first Apple, but this is an annoyance I hope Apple fixes soon...

hkip37

Apr 13, 2009, 02:57 PM

well, my new mouse started doing it.

i figured it would though

the cmd + tab to finder then cmd + shift +b to bring up bluetooth file exchange trick works for me though

mattcooper

Apr 13, 2009, 07:17 PM

Well I'm on the phone AGAIN now to Apple Australia as I type this

The nice dude isn't acknowledging an issue.... I am on hold........
.......
.......
10mins later
......
......
......
Okay hes back and....."An Apple hardware specialist has said they are currently STILL captureing the issue. If I have a wired keyboard and mouse I should use that (UMMM NO? I dont have one). Please check for updates regularly to see if there is a fix available.

I then replyed time frame? "Hard to say could be weeks or a month"

Hmmm
I feel sad

HEY IDEA! everyone right now.. call APPLE seriosuly and do the same thing I just did.. Maybe might get there arse into gear.. I kept refering back to this forum thread and the offical apple thread lol!
DO IT FOR YOUR FELLO APPLE USER!

J&JPolangin

Apr 13, 2009, 09:22 PM

cocky jeremy

Apr 14, 2009, 12:08 AM

...does this issue only happen on :apple: MM's?

I have a Logitech BT V470 that works great with my eeePC and I'm going to setup my iMac this coming weekend as time permits (it is a previous gen though)...

It seems the MM's have lots of problems (connectivity, keeping the scroll ball clean, etc...) are they worth using long term?
As far as i know, only Mighty Mouse. All i've read anyway. Not many seem to be having a problem with the wireless keyboard even. I know my keyboard has been fine since i got it 3 weeks ago or so. Mighty Mouse has been a problem since day one. It doesn't seem to be losing connectivity anymore but it does seem to skip all over the screen randomly. Sometimes even when i have it laying down on my desk, the cursor will randomly start moving all over... blah.

hh83917

Apr 14, 2009, 02:01 AM

In my point of view, this is a wifi/BT interference!
I have the exact same problem with my MBP unibody, when you have a lot of traffic going on, like backing up with timemachine, the mouse start's to get very jerky until it looses connection.

I agree with you as I had the same problem on my old PowerMac G5. After turning off the wifi and use only the ethernet port, the mouse seems to be fine again. I am thinking it's some major interference because it get worse when there is a lot of wireless traffic.

mattcooper

Apr 15, 2009, 12:28 AM

I agree with you as I had the same problem on my old PowerMac G5. After turning off the wifi and use only the ethernet port, the mouse seems to be fine again. I am thinking it's some major interference because it get worse when there is a lot of wireless traffic.

Someone has quoted.. im not sure if its on this forum or apple forum but they still loose connection with the 09 imacs even when the network is running via ethernet.

So i think and even apples pretty much admitted there is a problem with the firmware

mattcooper

Apr 22, 2009, 07:08 PM

WOT! WOT!
Looks like 10.5.7 might fix this problem!

AppleInsider claims:
Mac OS X 10.5.7 to improve Bluetooth compatibility, stability

Although it appeared that Apple was close to wrapping up development of Mac OS X 10.5.7 late last week, a new pre-release distribution of the software was dropped on developers Wednesday afternoon with a handful of additional tweaks added to mix.

Most notably, Apple has included a new round of "Bluetooth compatibility and stability fixes" in the latest beta, labeled Mac OS X 10.5.7 build 9J56, according to people familiar with the software.

A number of recent Mac mini purchasers have complained about intermittent Bluetooth connection problems (1, 2) on their new systems, though similar problems are believed to be plaguing a variety of Macs, with one AppleInsider forum member recently noting that the issue extends back to his first-generation 13-inch MacBook.

Another fix in the latest build targets an issue with Personal File Sharing and AFP volumes not being properly recognized as Time Machine shares. However, the other three fixes were relatively minor, two of which add once-missing descriptive information to certain crash logs.

In total, Mac OS X 10.5.7 stands to deliver over 110 individual code-corrections spanning more than two dozen areas of the system. Earlier this month, Apple added Help Viewer to the list of key software components where beta testers should focus their testing efforts.

Though its believed that Mac OS X 10.5.7 remains close to release, Apple still notes that the software is incompatible with the public beta of Safari 4 -- the OS update's lone known issue.

RichardI

Apr 23, 2009, 09:05 AM

mattcooper, I hope you are right! I have my fingers crossed, because this issue is not unique to 2009 iMacs. I have a 2007 aluminum iMac and it has the same problem...

Rich :cool:

mattcooper

Apr 24, 2009, 02:27 AM

mattcooper, I hope you are right! I have my fingers crossed, because this issue is not unique to 2009 iMacs. I have a 2007 aluminum iMac and it has the same problem...

Rich :cool:

This is a post from the apple forum

"
alex_grant

I had 2nd line support call be back today and tell me that the issue is being resolved in the next software release.
I assume this will be in release 10.5.7 as mattcooper87 has speculated.
Fingers crossed! "

celtikmind

Apr 28, 2009, 11:00 AM

RichardI

Apr 28, 2009, 11:58 AM

I came here since my wireless keyboard suffers from very similar symptoms... Connection issues etc. I'm on a Unibody MacBook Pro btw and now I got another thing to "wait for".

Now Apple better get that update through the door darn quick since I'm also waiting for the supposedly new graphics drivers and more. 10.5.6 is bugs galore imho. Everything seems to get moved to the 10.5.7 update these days and it keeps getting pushed forward forever. I hope this isn't an upcoming trend of Apple to only release point updates and no quick fixes... If any issues appear then we'll always have to wait for the next "Service Pack".

Sorry for ranting but I payed premium for a mac then I darn well expect to get premium as well.

Peace.

There is no guarantee that 10.5.7 will fix the Bluetooth issues people are experiencing. Someone has made that assumption, and we all hope that assumption is correct, but Apple has never officially admitted there even is a problem. Worse than that, it could actually be a combination of bad mice (mouses?:rolleyes:) and software/firmware. Ya follow? Keep your fingers crossed....

Rich :cool:

mattcooper

Apr 28, 2009, 11:57 PM

I came here since my wireless keyboard suffers from very similar symptoms... Connection issues etc. I'm on a Unibody MacBook Pro btw and now I got another thing to "wait for".

Now Apple better get that update through the door darn quick since I'm also waiting for the supposedly new graphics drivers and more. 10.5.6 is bugs galore imho. Everything seems to get moved to the 10.5.7 update these days and it keeps getting pushed forward forever. I hope this isn't an upcoming trend of Apple to only release point updates and no quick fixes... If any issues appear then we'll always have to wait for the next "Service Pack".

Sorry for ranting but I payed premium for a mac then I darn well expect to get premium as well.

Peace.

Yep! its terrible.. I have noticed heaps of bugs in 10.5.6 too! IM waiting for this damn update that I hope will fix the bluetooth issue.. I more so think its a firmware problem.. But time will tell.. Over on the apple forums alot of people have been told including myself twice now that apple are admitting there is a bluetooth issue and to wait for the software update.. So I freaking hope it comes out soon. Every day that goes by and drop out after drop out i get pissed like HULK!.. HULK MADDDDDDDDD lol

felixen

May 1, 2009, 08:06 PM

today I got my very first bluetooth mouse, and its also my first laser mouse (V470 I think its called, its a small logitech I was recommended on this site).

So I hook it up and everything seems fine. Then I try and open VLC to watch some lost episodes. When VLC is open I hit "file" and "open new file" or whatever it says. So the window pop's up and I navigate to my Video folder. In here a have a few files so I use the scroll wheel to scroll down to Lost. Here I realize that something is wrong.

I get to scroll once, and after one scroll I can't scroll again and I can't click anything on the screen (neither right or left clicks). To get this away I hit the arrow button on the keyboard and I can use the mouse just fine again... Until I try to scroll again.

This never happened with my old optical mouse so its pretty weird. I tried rebooting. If I go into the very same video folder via Finder I don't get no problems. iTunes, websites and whatever else that lets you scroll also works fine, so it seems it's just when I browse for a file in VLC and some other plaves I dont remember when I had to browse a folder to open a file. Why do I have this glitch and is it related to the problems yall are having with bluetooth?

1chocolate1

May 2, 2009, 08:37 PM

I've had the same problem with my iMac replacement. I was on the phone with tech support and it was finally determined that it is losing the connection with the wireless mouse. It works with the USB mouse. So, temporarily the USB mouse is plugged in in case the wireless loses connection. (It would go to items but couldn't open them). I spoke with a product specialist who sent me a program which will capture what is happening when the mouse loses connection. They are working on the issue and a new mouse or computer will NOT help. By the way, I paired the same mouse with my old mac and it works fine.

felixen

May 3, 2009, 07:30 AM

Can anyone answer my question?

I hooked up my Logitech V470 and everything seemed fine. Then I try and open VLC to watch some lost episodes. When VLC is open I hit "file" and "open new file" or whatever it says. So the window pop's up and I navigate to my Video folder. In here a have a few files so I use the scroll wheel to scroll down to Lost. Here I realize that something is wrong.

I get to scroll once, and after one scroll I can't scroll again and I can't click anything on the screen (neither right or left clicks). To get this away I hit the arrow button on the keyboard and I can use the mouse just fine again... Until I try to scroll again.

This never happened with my old optical mouse so its pretty weird. I tried rebooting. If I go into the very same video folder via Finder I don't get no problems. iTunes, websites and whatever else that lets you scroll also works fine, so it seems it's just when I browse for a file in VLC and some other plaves I dont remember when I had to browse a folder to open a file. Why do I have this glitch and is it related to the problems yall are having with bluetooth?

RichardI

May 4, 2009, 07:42 AM

Did you install Logitech Control Center for Mac? If not, you should, then try it.

Rich :cool:

wazgilbert

May 4, 2009, 08:02 AM

had a minor irritation over this with BT MM on the 2007 alu. when browsing BT phone, the mouse would be unusably jittery. I got into the habit of flipping the mouse over, switch off on battery cover, let connection lost, and then turn on. after a few clicks, it re-connects perfectly, even with continuing to browse the phone!

must be BT inteference, with flaky performance on the host. hope 10.5.7 fixes it, and I'll have options rather than the gamer mouse I use all the time now. (Razer deathadder ;))

felixen

May 4, 2009, 10:57 AM

Did you install Logitech Control Center for Mac? If not, you should, then try it.

Rich :cool:

yeah I did. thanks though. I really don't know how to fix this, it's very weird

TylerDurden0

May 11, 2009, 08:38 AM

10.5.7 was finally released! Please, those of you with WMM issues, please let us know if this update resolved the issue.

unid

May 11, 2009, 08:50 AM

10.5.7 was finally released!

Really can you point at it then?

TylerDurden0

May 12, 2009, 04:08 PM

cocky jeremy

May 12, 2009, 11:08 PM

Sorry, it was pre-release until today. Still interested to know if this solves the issue with bluetooth device connectivity.

Here's the link for the combo update (http://support.apple.com/downloads/Mac_OS_X_10_5_7_Combo_Update) & normal update (http://support.apple.com/downloads/Mac_OS_X_10_5_7_Update).
I got annoyed with the freezing issues and broke my wireless Mighty Mouse. I downloaded the new firmware today and ordered a new one.. so i hope it fixes it. Haha. I'm looking forward to responses in here about the bluetooth connection issues. Anyone have any updates yet?

mattcooper

May 13, 2009, 03:31 AM

I got annoyed with the freezing issues and broke my wireless Mighty Mouse. I downloaded the new firmware today and ordered a new one.. so i hope it fixes it. Haha. I'm looking forward to responses in here about the bluetooth connection issues. Anyone have any updates yet?

God i hope this update fixes the problem.. Will report back with my findings

felixen

May 13, 2009, 10:23 AM

is it hardware or software related? It's an extremely dumb flaw to have

jetpack1976

May 13, 2009, 07:46 PM

If the latest os X 10.5.7 update does not resolve the bluetooth issue, then perhaps it is another 'nvidia' issue in the new imac. Perhaps there is an inherent error in the design of the bluetooth chip???

Anyways, just trying to vent my anger. Such an expensive mouse and keyboard. In the end, does not function as it should. Tech support absolutely no use for this.

Going to update the OS X tonight. Hopefully, test it out for a couple of days and cross my fingers.

cocky jeremy

May 13, 2009, 09:22 PM

Small update on my part. I bought my Wireless Mighty Mouse online and it shipped today.. i should be able to report back on my iMac within a few days. (i hope) Anyone that previously had problems try 10.5.7 and find any difference in bluetooth connectivity? It's weird because, like i said before, my bluetooth/wireless Apple keyboard has never given me a single problem. Mighty Mouse only.

felixen

May 14, 2009, 05:04 PM

I have both a bluetooth keyboard and mouse, and I have experienced this like 3 times. I have the new mac mini and had it for a few weeks.

RichardI

May 15, 2009, 07:56 AM

I have both a bluetooth keyboard and mouse, and I have experienced this like 3 times. I have the new mac mini and had it for a few weeks.

Experienced what? Do you have 10.5.7 installed? We are all waiting to hear if 10.5.7 has fixed the Bluetooth issues.

crackbookpro

May 15, 2009, 08:08 AM

I got my iMac with a wireless keyboard and wireless mighty mouse - the mouse worked fine, but the keyboard when in & out of bluetooth, so I went to MicroCenter and purchased a wired keyboard with the numeric pad. All in All, even though the apple numeric keyboard is not wireless, I like it a ton better. I had bluetooth issues, and I personally think the wireless keyboard is way too small anyways. I now only use it for when I hook-up my MacBook to an external display.

I wouldn't mind a wireless Apple Numeric Keyboard...with no bluetooth complications of course!!!

CrackBookPro:cool:

cocky jeremy

May 15, 2009, 01:26 PM

Alright guys, i finally got my new Mighty Mouse today. I haven't even opened it yet, but I'm going to test it today and update later tonight and let you guys know how mine has been acting...

germanix

May 15, 2009, 02:25 PM

I was able to update to 10.5.7 two days ago here in Germany. I have had problems with the mouse losing connection to bluetooth since I got my new iMac about a month ago. I loose contact approx. once every second day. Since installing the update I have had no issues. So far the mouse did not loose connection but I am not sure if this means anything. I think it is far to early to tell. Looking at the fixes though that this update is supposed to fix, I see no mention of the bluetooth problem in the update notes, so it looks to me as if it was not even adressed. Lets hope that I am wrong and the issue was adressed.

wayne226

May 15, 2009, 02:30 PM

I have a 2009 mac pro and was getting the freezing issue with bluetooth i.e mouse stopped responding.
only way to fix it was putting computer to sleep then wake up.
i have not had one issue since i updated to 10.5.7
since i updated 2 days ago, computer has not been off and i have had no problems at all with bluetooth keyboard or mouse

wayne

cocky jeremy

May 15, 2009, 03:21 PM

This is WAY early on my part, as I've only been testing a few hours, but i see NO lagging, skipping, freezing on my new Mighty Mouse. I did read somewhere that 10.5.7 fixes "bluetooth connectivity" issues, so hopefully this is fixed 100%. I'm going to continue to test another few days before i report back after now though.

And

May 15, 2009, 04:17 PM

Just to say, no mouse problems for me either after 10.5.7, but to be fair my connection was only dropping about once a week... To soon to tell if all is truly well, but so far so good...

mattcooper

May 16, 2009, 02:01 AM

Hey Everyone

Since the 10.5.7 update on Thursday everything is running really well. No drop outs related to the previous problems *Touch wood

The only problem that I have had which is caused by the time capsule I just bought is when a large backup of data is happening my bluetooth keyboard will display that its dropped but still works fine.. LOL I can live with that!

So hopefully all goes well and this continues to work fine! and work like the product i thought I was buying in the first place..

Keep us updated ppl

cocky jeremy

May 16, 2009, 05:47 PM

I think it's safe to say from my personal experience and from what everyone else has posted... 10.5.7 fixed this! I've gone another day with 10.5.7 with zero freezes, drops, lags, skips, etc.

Yay for 10.5.7!

1chocolate1

May 18, 2009, 08:25 PM

Since installing 10.5.7 the wireless mouse has been better. However, it is still occurring. I am still sending Capture info back to the Apple Tech. It happened again tonight. AGH!

rgarjr

May 19, 2009, 04:42 AM

Yes 10.5.7 didn't fix this head ache with the bluetooth MM.

Its not just the Imacs. I just bought a wireless MM for my MB and the thing will stop responding after like an hour or so, out of nowhere. I have to use my trackpad to disconnect and re-connect the damn thing on the bluetooth menu bar. It has happened already twice since the 1st day of purchase, starting to piss me too.

It's not the computers bluetooth either cuz i have a logitech BT mouse that never disconnected on me like that.

xiaomei

May 19, 2009, 12:26 PM

For me update did fix the problem. Both mouse and keyboard are working just fine:) not a single disconnect

rgarjr

May 19, 2009, 12:41 PM

Well, I wasn't happy with my 76 dollar mouse disconnecting on me every hour so.. I returned it to BestBuy and went back to my Logitech V470.

cocky jeremy

May 19, 2009, 09:05 PM

For me update did fix the problem. Both mouse and keyboard are working just fine:) not a single disconnect

Same here. Mine works fine now. Before it was constantly freezing. At least 2-3 times per day.

felixen

May 25, 2009, 06:26 PM

rgarjr

May 25, 2009, 06:50 PM

mine never froze or lost connection. is that you guys problem? my problem is that when I turn off the mouse and turn it on again (after booting up the mac or just when I turn it off when watching a movie etc to save battery) then it won't connect. so I'll have to use my ipod as a mouse and navigate to the bluetooth icon on the top of the screen and then search for a new mouse and pair the **************** again. doesn't happen a lot but it happens too often still

When I had the MM, I would be using it for like an hour or so and then all of a sudden it wouldn't track anymore or be functional. What I did was I disconnected and reconnected it using my trackpad and it would for again. Got annoyed by that and so therefore returned it and kept on using my other BT mouse.

felixen

May 26, 2009, 05:03 AM

Hmm, I thought it was a general bluetooth problem with the new Mac's.. Does it only regard MM? As I said mine almost works perfectly, but there are still times when my mac mini can't find the mouse.. Which sucks

icemantx

May 26, 2009, 06:13 PM

rgarjr

May 26, 2009, 06:28 PM

I have a 2009 iMac 2.93 GHz with the Mighty Mouse and still have the connectivity problems... I am not sure what Apple is going to do about this, but the dropping of conenction/freezing up is getting annoying.

Well they're sure ain't gonna do nothing if you don't call and complain about it. Seriously this is something that should have been taken care of a long time ago.

How long have the wireless mighty mice been out?

icemantx

May 26, 2009, 06:33 PM

Well they're sure ain't gonna do nothing if you don't call and complain about it. Seriously this is something that should have been taken care of a long time ago.

How long have the wireless mighty mice been out?

I called them back in March when I first received the iMac and spoke to product specialist after escalating the issue. In the end, they said to wait for a firmware/software update to fix the problem with the mighty mouse and the iMac. I recently updated to 10.5.7 and the issue persists. I am back on the phone with Apple now and will see what happens. They did replace the mouse once when I first called in March, but that solved nothing...

I love my iMac, but hope Apple corrects this issue. They are hearing my voice...

srexy

May 26, 2009, 06:42 PM

My late 08 had the same issues. I finally threw in the towel and went wired for the mouse but soldiered on w/the keyboard. Tried 2 BT keyboards - both the original white BT and truncated shortie alu model and had it drop out every 2 days or so. Would drive me crackers because the kids/missus would be calling me up while I was golfing etc to try and fix it (normally a restart).

10.5.7 does seem to have fixed it for me.

felixen

May 27, 2009, 08:46 AM

does anyone with a bluetooth mouse that is NOT an mighty mouse experience these problems?

jrod64

May 27, 2009, 01:05 PM

I just bought an 09 Mac Mini, hoping to be able to use it with my 50" plasma as a monitor. Unfortunately I can't get myGearhead bluetooh keyboard and mouse installed on the mini. I have tried several times with the same result. The mini finds the signal but will not finalize the pairing part of the installation. I thought the mouse and keyboard may have been faulty so I tried installing them on my Macbook G4 and they worked perfectly right away. I was thinking of trying a different brand of keyboard and mouse, but based on all the feed back here and on other forums it seems I may need to get in touch with Apple and have them do some troubleshooting.

mattcooper

Jun 4, 2009, 03:27 AM

wow ay!
today was the first day I had a random drop out since 10.5.7 was released. However this was slightly different.. I could recover the mouse by clicking it a few times.. Hopefully this was a unrelated problem to previously lol

Was going so WELL too!

abilstein

Jun 29, 2009, 11:01 AM

I'm still having problems - is everyone else? In my case, my wireless MM freezes about once every hour or two. I don't get the "Lost Connection" message, it just stops responding. I then use my trackpad to toggle the "Discoverable" option in my Bluetooth settings and it comes back.

It's pretty frustrating. I also have an Apple bluetooth keyboard and I never have a connection problem with that.

I'm not sure when it started happening exactly, but it was definitely in 10.5.6 and of course still exists in 10.5.7.

Sebby

Jun 29, 2009, 04:12 PM

Mine does start acting strange every so often, e.g. not clicking, but it doesn't disconnect. Then again, I didn't have problems before the update.

rgarjr

Jun 29, 2009, 05:02 PM

On the iMac I have not yet had my mighty mouse disconnect on me at all yet. On my MB however I have had it disconnect (unresponsive) a few times. Doesn't happen very often though.

PlaceboAddress

Jul 17, 2009, 07:33 PM

brad.c

Jul 27, 2009, 05:03 PM

I think it's 10.5.7 that CREATED the issue for us.

Same here. Since 10.5.7, I occasionally lose my both MM/white BT keyboard. Usually turning Bluetooth off/on from the menu fixes the problem, which is a minor pain, but once in a while I have to restart. That greatly aggravates the tuchus.

jetpack1976

Jul 27, 2009, 08:59 PM

Same here. Since 10.5.7, I occasionally lose my both MM/white BT keyboard. Usually turning Bluetooth off/on from the menu fixes the problem, which is a minor pain, but once in a while I have to restart. That greatly aggravates the tuchus.

I have updated the OS x to 10.5.7 and both the wireless keyboard nad mouse appears to be working fine. There is the occasional drop in connection about once in 2 weeks but other than that, no more problems. Strange. It appears that the OS update solved the problem for some but not for others. However, instead of turning on and off the bluetooth from the menu bar, i just have to turn the keyboard or mouse on and off once. The bluetooth auto detect and reconnect immediately.

I really hope that Apple can finally issue an update to solve all the issues regarding the stupid bluetooth. It has been bugging the users for YEARS. Makes me really wonder if it is hardware inherent like the nvidia issue and all this software updates are to mask the problem??

rgarjr

Jul 27, 2009, 09:28 PM

The iMac and MM has never lost connection yet. The MB and MM however it looses it about every 2 or 3 days.

RumMunkey

Jul 28, 2009, 09:45 AM

brad.c

Jul 28, 2009, 10:27 AM

Wirelessly posted (Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/530.17 (KHTML, like Gecko) Version/4.0 Safari/530.17)

For anyone still having this issue, here's what I did to FIX it permanently for me.

In System Prefs, go to Network. In the sidebar of available network devices, highlight and REMOVE "Bluetooth".

Reboot and you're good to go. There's something with Bluetooth available as a network device that causes the dropout of devices (mice, headsets, keyboards).

I did this AGES ago and haven't had a problem since.
Interesting. I'll try this and see. Thanks, RumMunkey.

EDIT: Well, that didn't work. I still lose BT for both KB and MM every couple of hours. I have found that toggling "Discoverable" under the BT main menu icon seems to wake things up.

ingridseynhaeve

Sep 2, 2009, 02:32 AM

Hi mattcooper,

Ok.. friend. I have the same problem. I have tried a lot to solve the problem but I couldn't get the appropriate results. I have also write about it in my post on the Internet but still I haven't the solution of this problem. Whenever you find it, please tell me first. :)

FastangV6

Sep 16, 2009, 02:25 PM

I am still having this issue on 09 alum imac with m mouse and bt apple pro keyboard (the old all white one) on snow leopard! I was hoping the new OS update would fix this, but it didn't for me. Anyone else still having issues or found a fix?

wa1uigi

Sep 16, 2009, 03:14 PM

Same problem, 2008 iMac 8,1, BT MM and keyboard loses connection, especially after waking up computer from sleep - sometimes, I must connect wired mouse and click 'connect' button in bluetooth preferences and that helps...

Mortman

May 17, 2010, 09:42 AM

Losing my keyboard every few weeks was driving me crazy. Could re-pair it up.
I found that it had been paired with my other Macbook 25 feet away. As soon as I deleted it from that machine - it paired automatically to mine. Might not be everyone's issue - but it corrected mine. Good luck!

Saphire

Aug 30, 2011, 11:48 AM

I bought my imac about 6 weeks ago, now the wireless keyboard and mouse are dropping signal every few minutes any suggestions.

PlaceboAddress

Aug 30, 2011, 12:36 PM

I bought my imac about 6 weeks ago, now the wireless keyboard and mouse are dropping signal every few minutes any suggestions.

The suggestions here are the best. Have you tried any of them yet? You don't say.

You also don't mention, so I'm not sure if you've paired your keyboard and mouse with any other Mac, iPhone or iPad devices? If you have make sure to have only one paired, or one device on at a time.

The biggest thing that worked for me, as already suggested - remove bluetooth within system preferences as one of your network connection options. That seemed to have done the trick for me 1 1/2 years ago with my 27" iMac.

cheers.

Saphire

Aug 30, 2011, 01:07 PM

The suggestions here are the best. Have you tried any of them yet? You don't say.

You also don't mention, so I'm not sure if you've paired your keyboard and mouse with any other Mac, iPhone or iPad devices? If you have make sure to have only one paired, or one device on at a time.

The biggest thing that worked for me, as already suggested - remove bluetooth within system preferences as one of your network connection options. That seemed to have done the trick for me 1 1/2 years ago with my 27" iMac.

cheers.

I have tried all that has been suggested with no luck, the keyboard is only dropping occasionally the mouse is every few seconds, I am having to use my bamboo to use between the dropouts. Its getting very annoying now. I don't want to use my wireless logitec keyboard and mouse but if I don't cure the problem then I will have to. The mouse isn't recognized at boot stage to log in I have to use my bamboo as the mouse.