This is really starting to annoy me...

Hellhammer · Mar 28, 2009

Got my new iMac on 12th and after 2 days of use I discovered a stuck pixel. Tried to fix it but it didn't help. Called to Apple and got it replaced. It came yesterday and 2 hours after, 1 dead and 3 stuck pixels!!! This isn't acceptable anymore. I'm asking what should I do. New replacement takes another week to come. The quality sucks. It took 2 years for me to get money for this thing and only thing that I've got from it is headache and problems.

What you guys suggest me to do. Does refurbs have these kinda problems? I'm really mad now...

Zmmin3 · Mar 28, 2009

Dont even get me started about refurbs...my current opinion of them they are crap

I am currently on my 3rd exchanged refurb which is also being returned.

SnowLeopard2008 · Mar 28, 2009

There's a difference between refurbished and new... most of the time you won't notice a difference, but sometimes you will.

suburbia · Mar 28, 2009

Sorry to hear about that. The quality of Apple's products and its quality control definitely is not like it was back in the early part of the decade.

Definitely return the last one and be sure to bring attention to those dead pixels, otherwise they'll charge you a restocking fee. If you can purchase directly from an Apple store where you can ask to check for dead pixels, that would be highly recommended. And buying refurbished is also highly recommended, since the chances of dead pixels may be less because they've been (hopefully) double-checked.

Good luck.

aprofetto · Mar 28, 2009

Crappy deal, sorry to hear that.

Maybe 3rd time is a charm?

Markleshark · Mar 28, 2009

You'd return it for one stuck pixel?

Wow.

Hellhammer · Mar 28, 2009

What I meant is that, did previous gen models have stuck/dead pixel issues? I'll call Apple day after tomorrow and see what they can do about it. I want at least iPod or better Mac for free. If they don't, I'll go back to PC world and build me a Hackintosh.

aprofetto · Mar 28, 2009

Markleshark said:
You'd return it for one stuck pixel?

Wow.

Depending on the severity of the stuck pixel, I would too. If it was just off to the side and not really bothering me I wouldn't mind. But if its stuck dead center of the screen and shines bright read on a black background, it would eat me alive. Infact, I had this problem on my old iMac, and because I knew it was there, it was 10 times worse.

Hellhammer · Mar 28, 2009

Markleshark said:
You'd return it for one stuck pixel?

Wow.

No restocking fee here in Finland and I paid for good quality but got worst.

suburbia said:
Sorry to hear about that. The quality of Apple's products and its quality control definitely is not like it was back in the early part of the decade.

Definitely return the last one and be sure to bring attention to those dead pixels, otherwise they'll charge you a restocking fee. If you can purchase directly from an Apple store where you can ask to check for dead pixels, that would be highly recommended. And buying refurbished is also highly recommended, since the chances of dead pixels may be less because they've been (hopefully) double-checked.

Good luck.

No restocking fee here fortunately.

JNB · Mar 28, 2009

Hellhammer said:
I want at least iPod or better Mac for free. If they don't, I'll go back to PC world and build me a Hackintosh.

Um, buh bye.

Zmmin3 · Mar 28, 2009

suburbia said:
And buying refurbished is also highly recommended, since the chances of dead pixels may be less because they've been (hopefully) double-checked.

Good luck.

I am on my 3rd exchanged refurb currently and right now I am advising against buying one.

NorCalLights · Mar 28, 2009

At the risk of feeding the trolls...

All LCD screens can have stuck pixels... this isn't something unique to Apple products. You think your computer is expensive now? Imagine how expensive it would be if Apple forced its suppliers to supply only panels with zero bad pixels.

If it makes you upset, just return it. Don't think that demanding an iPod is going to solve the problem.

VoodooDaddy · Mar 28, 2009

I have a ton of dead pixels. Oh wait, thats just my wallpaper.

xlii · Mar 28, 2009

VoodooDaddy said:
I have a ton of dead pixels. Oh wait, thats just my wallpaper.

"It's full of stars!" - quote from 2001 a space oddessey, when entering the monolith.

NT1440 · Mar 28, 2009

Markleshark said:
You'd return it for one stuck pixel?

Wow.

I sure as hell would too. I dont care if their are scuffs and scratches on my aluminum, but if the screen (the link between user and hardware) is flawed, thats beyond acceptable to me.

Hellhammer · Mar 28, 2009

NorCalLights said:
At the risk of feeding the trolls...

All LCD screens can have stuck pixels... this isn't something unique to Apple products. You think your computer is expensive now? Imagine how expensive it would be if Apple forced its suppliers to supply only panels with zero bad pixels.

If it makes you upset, just return it. Don't think that demanding an iPod is going to solve the problem.

iPod thing was too much I admit that. Do you think that it's cheaper that customers sends 'em back and are not happy for what they get? I think it isn't. This isn't a rare problem anymore if you read some threads.

iLog.Genius · Mar 28, 2009

Hellhammer said:
iPod thing was too much I admit that. Do you think that it's cheaper that customers sends 'em back and are not happy for what they get? I think it isn't. This isn't a rare problem anymore if you read some threads.

Yeah it isn't a rare problem. Some displays are going to have dead pixels again, not unique to Apple. If you have dead pixels, go and exchange/return, Apple will gladly replace it for you. When people post about dead pixels, they give the impression like "oh man, this is such a defect, Apple QA needs to get their s--- straight". I wouldn't say it's "normal" but it definitely isn't something to really complain about since this could happen.

Hellhammer · Mar 28, 2009

iLog.Genius said:
Yeah it isn't a rare problem. Some displays are going to have dead pixels again, not unique to Apple. If you have dead pixels, go and exchange/return, Apple will gladly replace it for you. When people post about dead pixels, they give the impression like "oh man, this is such a defect, Apple QA needs to get their s--- straight". I wouldn't say it's "normal" but it definitely isn't something to really complain about since this could happen.

I know it can happen again and again, but how normal it is that you take it out of the box and it happens two times in a row. I accept 'em like a year after but not when I take it out of the ****ing box! Apple should do something for this problem

NT1440 · Mar 28, 2009

Hellhammer said:
I know it can happen again and again, but how normal it is that you take it out of the box and it happens two times in a row. I accept 'em like a year after but not when I take it out of the ****ing box! Apple should do something for this problem

Apple doesn't manufacture the screens. ALL companies that make screens have lemons, period. You're just incredibly unlucky.

Hellhammer · Mar 28, 2009

NT1440 said:
Apple doesn't manufacture the screens. ALL companies that make screens have lemons, period. You're just incredibly unlucky.

That post made me kinda happy. The possibility that the 3rd one will have 'em is ridiculously small.

bchreng · Mar 28, 2009

NT1440 said:
Apple doesn't manufacture the screens. ALL companies that make screens have lemons, period. You're just incredibly unlucky.

That's the sad truth. The only choice you have is to keep exchanging until you get one that doesn't have the dead/stuck pixels. I tried buying a PSP when it was first released and all the ones I had had 3-5 dead/stuck pixels on them. After going through 4 exchanges, I gave up and returned the darn thing for a refund.

NT1440 · Mar 28, 2009

Hellhammer said:
That post made me kinda happy. The possibility that the 3rd one will have 'em is ridiculously small.

Still keep in mind, there IS the possibility.

Beerfloat · Mar 28, 2009

Have you considered a Mini with dual screens? Then when one happens to be faulty you at least have a usable computer while you wait for a replacement

Yeah I just loathe all in one computers

iLog.Genius · Mar 28, 2009

NT1440 said:
Apple doesn't manufacture the screens. ALL companies that make screens have lemons, period. You're just incredibly unlucky.

Agreed. I went through 3 MBP's before I landed one that was "perfect". Yeah we know Apple charges insane prices and they advertise that their products are above all but we're dealing with technology here where things are likely to go wrong. Sure once, it's by accident. Maybe you're ok with 2 but when you get three it gets ridiculous. You can't assume just because you dropped $2000 for a computer that nothing can go wrong. It's not like Apple is going to decline your exchange. So it's up to you, do you want to get another Apple computer or just get a refund and go back to a PC? Ultimately you will get a computer that meets your spec so bringing up money shouldn't be discussed.

Hellhammer · Mar 28, 2009

One question. Do I still have 14 days to return it or is it a warranty issue now? I'm giving one more chance to Apple. If they can't build working computers, I'll build a Hackintosh for me.

This is really starting to annoy me...

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