View Full Version : Getting whitespace below address in html Mac Mail

Apr 2, 2009, 03:35 PM
I did an html email in Dreamweaver on Mac for a customer and they ran it through the Kintera email service. The only problem they're having is with people who run Mac Mail. It arrives with a large white space in between the address information and the html. It was straight html, did not use CSS. Any ideas? I'd be happy to post the code if that would help.
Thanks! Kim

Apr 2, 2009, 04:36 PM
Seeing the code may help. I haven't seen to many issues with Mail's rendering, but don't get many HTML emails.

Apr 2, 2009, 05:46 PM
Received: (qmail 13562 invoked from network); 2 Apr 2009 02:41:30 -0000
Received: from unknown (HELO pre-smtp17-01.prod.mesa1.secureserver.net) ([])
(envelope-sender <bounces@sm1.kintera.com>)
by smtp26-01.prod.mesa1.secureserver.net (qmail-1.03) with SMTP
for <info@mcclellangraphics.com>; 2 Apr 2009 02:41:30 -0000
Received: (qmail 20697 invoked from network); 2 Apr 2009 02:41:29 -0000
Received: from dc01sm01v0.kintera.com ([])
(envelope-sender <bounces@sm1.kintera.com>)
by pre-smtp17-01.prod.mesa1.secureserver.net (qmail-ldap-1.03) with SMTP
for <info@mcclellangraphics.com>; 2 Apr 2009 02:41:27 -0000
Received: from sm1.kintera.com ([])
by dc01sm01v0.kintera.com (StrongMail Enterprise 4.1.0(4.1.0-41174)); Wed, 01 Apr 2009 19:41:27 -0700
X-VirtualServer: Default, dc01sm01v0.kintera.com,
X-VirtualServerGroup: Default
X-SMHeaderMap: mid="X-MailingID"
X-Mailer: StrongMail Enterprise 4.1.0(4.1.0-41174)
X-Destination-ID: info@mcclellangraphics.com
X-SMFBL: aW5mb0BtY2NsZWxsYW5ncmFwaGljcy5jb20=
To: "info@mcclellangraphics.com" <info@mcclellangraphics.com>
Message-ID: <9aaabe950e9b4967b63252b4a5dadafc@sm1.kintera.com>
Date: Wed, 01 Apr 2009 19:41:27 -0700
Subject: Maine Cancer Foundation News (html version)
From: "Maine Cancer Foundation" <info@mainecancer.org>
Reply-To: <Joanne@mainecancer.org>
X-MailingID: 25915503::::::::::
JobID: 25915503
X-Route: none::BulkEmailTestMailing
MIME-Version: 1.0
Content-type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable
X-Nonspam: None

<title>Maine Cancer Foundation News</title>
<table style=3D"width: 776px; height: 7324px" cellspacing=3D"0"=
cellpadding=3D"0" width=3D"776" border=3D"0">
<table cellspacing=3D"0" cellpadding=3D"10" width=3D=
"800" border=3D"0" frame=3D"above">

Apr 2, 2009, 06:06 PM
One note, you should probably remove the email addresses in the header part to make sure spam crawlers don't pick them up.

It's possible the height you assign to the table is tied into it. Since you have a set height, if the message comes up shorter than that the content inside the cell may be vertically aligning to middle. You can try adding,
valign="top" to the TD tag to see if it helps.

It also looks like there is an extra = between the cellspacing and cellpadding attributes. Not sure why all those 3D pieces are in there either. That could be tied to the problem, but not sure.